Hiccup with the delivery system, but kept up to date by EVRI so no worries or concern, package arrived safely as advised. Have ordered many times from Cotton Trader's and confident of the qualit... See more
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Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
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Great on-line shopping and a sit to be trusted
Only 4 stars as delivery took over a week
I had an issue with my order and returned 2 skirts that had faults, customer services were very helpful and efficient. Third skirt arrived and it is perfect, comfortable and lovely material!
The essence was being unable to try on these items when ordered online. I described them as too small, primarily because I have a wide fit at the front, while the back was too loose. Return was easy to a local store. A delayed delivery was advised after already waiting for 3 weeks but no explanation. (Chinese manufacture, yet again for a British company). I was completely unimpressed by Evri, which promised to let me know when out for delivery; I was notified by email less than 2 hours before the intended slot, only to be disappointed when nothing arrived. It was only the following morning that I had an 'updated delivery time'. Why do companies persist in using this poor quality parcel post?
Towels excellent only issue the loose fibers getting everywhere. Realise this is normal for cotton towels and will eventually cease. Otherwise lovely colour, soft, quick drying.
Great clothes, designs, sizings, come quickly and we can put them on straight away!
Ordering was easy, my parcel arrived on time and I was very pleased with my item.
Fantastic experience. Package arrived quickly and in perfect condition. My Mum loved her new trousers. The style is perfect and the fit was exact.
Haven't used cotton traders for a long time. Bought two nineties, 100% cotton. Excellent products.
Outstanding service from ordering to delivery of goods.
Clothes are always well made and fit properly. The colours are great too
Staff in the shop outlet and on the customer service phone line could not have been more helpful and resolved all problems. Quality of goods is fine and delivery times are generally quick.
i had a hole by the side of foot and dont know how get it solved
Always comes as expected and on time.
Returns policy is also so easy.
Great company to deal with.
Cotton Traders' clothing style is what I call 'understated elegance', i.e., it doesn't need bold prints, strange colour combinations or revealing cuts to get someone's attention. The simplicity and quiet confidence of the brand's style allow the person to carry the clothes and not the other way around.
The order process was easy and everything ,including the product,delivery etc.was excellent.
Products as always great quality. Lovely to have a couple of cotton tee shirts, soft and long bodied.
Jeans, just the right size, comfortable and good quality as well.
I enjoy shopping at Cotton Traders because the quality, and the customer service, is so good. Tip top!
The dress l ordered was a lovely shade of green and the fabric was very pretty. It's so difficult finding cotton dresses these days so l was glad to find this one. The ordering is quick and easy whether online or by phone and the staff are always efficient and friendly.
The delivery service is very efficient, and the quality of the items I have ordered is consistently good.
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