I ordered Sloggi briefs which is a favoured product widely available BUT I used Cotton Traders as I had received a discount voucher. However, upon ordering, the discount was not applied. I called cus... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cotton traders clothes are excellent. I have worn their clothes for years, they are hardwearing, very comfortable and excellent fit. I also love their colours and all at an exceptional price. I probab... See more
Company replied
Had a lot of items from cotton traders over the years. Their clothing and footwear is always of good quality and lasts. Website is simple to navigate, easy to find what you want and ordering straightf... See more
Company replied
Never ordered from Cottontraders before but was impressed by advert. Ordered some chinos and shorts for summer not expecting too much. Tried them both on and they fitted perfectly and were great qua... See more
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Company details
- #323 of 595 best companies in Clothing Shop
- #195 of 279 best companies in Fashion accessories shop
- #149 of 237 best companies in Men's clothes shop
- #117 of 218 best companies in Shoe shop
- #129 of 254 best companies in Ladies' clothes shop
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
213k reviews
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Excellent linen shorts
These are the fourth pair of Linen Blend Relaxed Fit shorts in Navy I have purchased and I just love them. They are perfect in length for my legs and age and so comfortable. They wash well and just keep going despite me wearing them every day during this hot weather. Highly recommend them.
4 August 2026
Unprompted review
I like everything
I like everything: the product quality, delivery speed, current discounts, and the transparency of tracking and return.
1 August 2026
I found the online ordering process…
I found the online ordering process good and the product of decent quality. I hate the delivery using EVRI who do not seem able to delivery timely. They kept giving me updates but then changed things and did not tell me the date the item would be delivered. Because Cotton Traders use EVRI I dropped two stars.
1 August 2026
Always love Cotton Traders
Always love Cotton Traders. Lovely items at a reasonable price.
27 July 2026
Very easy to order online
Very easy to order online. Goods always high quality & good value for money
1 August 2026
Footstool great quality
Footstool great quality, Right size and height for my sofa.
Delivery was quick thank you Cotton traders and Evri
Ordered another one but was sold out.
Got apology which was nice
Refund right away.
Will order again soon
30 July 2026
Excellent customer service
Had issues with EVRI delivery to my home that missed delivery dates but customer service at cotton traders sorted this problem out generously and I was happy with the outcome.
1 August 2026
Just what l wanted
1 August 2026
With regard to menswear,Cotton Traders are the place to go.
With regard to men’s chinos and jeans i give thanks for the wide range of sizes being offered.I know of no other clothing brands with such choices so well done..The quality of the material I found to be of good standard and therefore excellent value.
delivery was prompt so all in all I award top marks.b
1 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cotton Traders
We're delighted to hear that you appreciate the quality of our products, our reasonable pricing, and the great variety of items we offer. Thank you for your wonderful feedback!
Quick delivery and excellent product…
Quick delivery and excellent product just what I wanted
1 August 2026
Reply from Cotton Traders
We're delighted to hear that your delivery was quick and that you are happy with your product. Thank you for your wonderful feedback!
Reply from Cotton Traders
We're delighted to hear that your order arrived as expected and that you are pleased with the good quality. Thank you for your continued support and wonderful feedback!
I have goods on my wish list and twice…
I have goods on my wish list and twice now recieved an e mail to say they are now in stock yet when I check Webb page they are showing out of stock
29 July 2026
Reply from Cotton Traders
Hello Mrs Holliday,
Thank you for your review.
I am sorry to hear of the problems you are experiencing.
So we can help you further, please call our friendly Customer Care team on 0161 286 4321 and this will be looked into further. Alternatively, you can email us at customerservice@cottontraders.com
Kind regards,
Alex
Cotton Traders Customer Support
Terrible CS / Returns Dept
great when everything is ok but terrible if you want to question or return an item, returns QR code would not scan, Customer Services are hard to get old of and just keep saying check your junk/spam for emails, crazy - I ended up keeping an item I didn't like because it was easier - never again!
1 August 2026
Reply from Cotton Traders
Hello Dawn,
Thank you for your review.
I am sorry to hear of the problems you experienced with our returns service.
I have passed on your comments to our Web Team for their consideration.
If you would like to return the goods, we would be more than happy to accept them back for a full refund. I have ensured that this is a free return as long as you use either the Royal Mail or EVRi returns label included in your order.
If you require any further assistance, please do not hesitate to get in touch. Our Customer Care team can be contacted on 0161 286 4321, or emailed at customerservice@cottontraders.com
I do hope this is of assistance and do apologise for any inconvenience caused.
Kind regards,
Alex
Cotton Traders Customer Support
Arrived on time.
Arrived on time.
Well made, fit perfectly, most useful pockets all in all great product.
1 August 2026
Reply from Cotton Traders
We're so pleased to hear your order arrived on time and that you are happy with the quality and perfect fit of our product. Thank you for your positive feedback!
A good experience all round.
Prompt delivery & loved the shorts. Been wearing them ever since they arrived!
1 August 2026
Reply from Cotton Traders
We're so happy to hear that your shorts arrived promptly and that you've been enjoying wearing them ever since!
Reply from Cotton Traders
Thank you for your wonderful feedback! We are absolutely delighted to hear that you consider us a brilliant company and that you're consistently happy with our on-time deliveries and great clothing.
Good quality tee shirts
Good quality tee shirts. Nice choice of colours. Swift and efficient service. Great stuff.
31 July 2026
Reply from Cotton Traders
We're so pleased to hear that you are happy with the good quality of our tee shirts and the nice choice of colours. It's wonderful to know you experienced swift and efficient service. Thank you for your great feedback!
Reply from Cotton Traders
Hello Mr Dartnall,
Thank you for taking my call.
I am glad that we have been able to resolve this matter.
As explained, once you are back from your holiday, please return the goods and a refund will be issued. I have ensured that this is a free return as long as you use either the Royal Mail or EVRi pre paid returns label included in the parcel.
If you require any further assistance, please do not hesitate to get in touch.
Kind regards,
Alex
Cotton Traders Customer Support
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