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Cotton Traders Reviews 

210,490
•
TrustScore 4.5 out of 5

4.4

Clothing Shop
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Review summary

Created with AI, based on recent reviews

Considering 32,014 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, noting good materials, finish, and true-to-size fit, which contributes to items being long-lasting. Reviewers also appreciate the wide variety, easy online ordering, efficient delivery options, and helpful staff, including convenient in-store collection. However, some customers noted issues with delivery and product consistency. Problems included parcels not arriving or being delivered incorrectly, often due to specific couriers, and delays in tracking or collection notifications. Additionally, some consumers reported inconsistencies in product quality, such as defects or items not fit for wear, and significant variations in sizing.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the good quality, value,... See more

Quality

Users consistently express satisfaction with the quality of products, often highlighting good material,... See more

Delivery service

People report positive experiences with delivery service, often praising its speed and efficiency, with some... See more

Order

Consumers find the ordering process to be positive, often describing it as easy and straightforward, whether... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good quality items with a large variety and great size options. The website is easy to follow and goods arrive when expected. The offers and sale prices encourage you to buy, but new items are often,... See more

Company replied

Rated 4 out of 5 stars

Quality below par but efficient ordering and delivery service. Product looks good/feels good - BUT defect in the stitching on one of the seams means I have to machine stitch it first myself before I... See more

Company replied

Rated 4 out of 5 stars

We have bought clothes and bed clothes from Cotton Traders for several years and are very rarely dissatisfied with the articles. Quality of materials used, manner of manufacture and finish are gene... See more

Company replied

Rated 5 out of 5 stars

I have bought several items on line from Cotton Traders which have always arrived as they advised via click & collect. The last item I purchased was a pretty blue waterproof coat which was too big a... See more

Company replied

Company details

  1. #315 of 603 best companies in Clothing Shop
  2. #194 of 279 best companies in Fashion accessories shop
  3. #147 of 238 best companies in Men's clothes shop
  4. #115 of 217 best companies in Shoe shop
  5. #128 of 256 best companies in Ladies' clothes shop

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

210k reviews

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4.4

All reviews

(210,490)

30,163 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

I received 2 items from you.The mauve…

I received 2 items from you.The mauve nightie with large spots is fine but unattractive - going unused to a charity shop - fair enough. The plain grey nightie was extraordinary - large enough to fit 2 or 3 people in the same bed at the same time. The label said size 16 - it was at least a size 20 - that went to someone who is a mere size 16. I have half a dozen of your cotton tops, love quality, excellent colours - and I won't give up on you. Stuff happens .....

23 June 2026
Rated 3 out of 5 stars

Evri took too long to deliver that I…

Evri took too long to deliver that I did not receive my clothes for my holiday on time. It took a week to arrive, it left your depot on the Tuesday and I did not receive the parcel until the following Monday. So I will have to wait 3 weeks to see if I like the clothes I have ordered.

7 July 2026
Rated 4 out of 5 stars

A Great Purchase

Purchased these shorts from Cotton Traders. The shorts are good quality, a sweatshirt material therefore very casual and good for every day type activities.

7 July 2026
Rated 5 out of 5 stars

Quality and fit of shirt.

Quality and fit of shirt.

7 July 2026
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Reply from Cotton Traders

We're glad to hear your thoughts on the shirt's quality and how it fits. Your feedback is truly valuable to us.

Rated 5 out of 5 stars

Beautiful fit as always

Beautiful fit as always, nicely finished and lovely material.
Always know Cotton Traders willl fit well.

7 July 2026
Cotton Traders logo

Reply from Cotton Traders

We are so pleased to hear that you are happy with the fit and material of your purchase. Thank you for your wonderful feedback and for trusting us to always provide a great fit!

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