I ordered Sloggi briefs which is a favoured product widely available BUT I used Cotton Traders as I had received a discount voucher. However, upon ordering, the discount was not applied. I called cus... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cotton traders clothes are excellent. I have worn their clothes for years, they are hardwearing, very comfortable and excellent fit. I also love their colours and all at an exceptional price. I probab... See more
Company replied
Had a lot of items from cotton traders over the years. Their clothing and footwear is always of good quality and lasts. Website is simple to navigate, easy to find what you want and ordering straightf... See more
Company replied
Never ordered from Cottontraders before but was impressed by advert. Ordered some chinos and shorts for summer not expecting too much. Tried them both on and they fitted perfectly and were great qua... See more
Company replied
Company details
- #323 of 593 best companies in Clothing Shop
- #194 of 276 best companies in Fashion accessories shop
- #149 of 236 best companies in Men's clothes shop
- #116 of 217 best companies in Shoe shop
- #127 of 252 best companies in Ladies' clothes shop
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
213k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The blouse is a good fit and feels…
The blouse is a good fit and feels comfortable. We had the order sent to our local Cotton Traders shop and picked it up from there. My wife was able to try it on at the shop and is very pleased with the purchase.
5 August 2026
Unfortunately the quality of the shoes…
Unfortunately the quality of the shoes is very poor.. The internal body of The shoe collapses within 3 months of purchase
6 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Just the best on-line clothing retailer.
Ordering is easy, with lots of offers & discounts available. I particularly like the Cotton Gold membership, as there are advance offers too.
The quality of the clothing is always excellent, washing & wearing well.
Delivery is spot on too, with orders being deliverd within a few days by the Evri courier.
All in all my go-to place for clothing.
6 August 2026
Reply from Cotton Traders
We're so pleased to hear that you find ordering easy and appreciate the offers and discounts, especially with your Cotton Gold membership! It's wonderful to know you consistently find the quality of our clothing excellent and that delivery is always spot on.💖
Lovely clothes
Lovely clothes, good quality and excellent delivery,
Also length availability for shorter ladies, I'm 5f 2. So hard to find.
2 August 2026
Reply from Cotton Traders
We're so pleased to hear you're happy with the quality of our clothes and our delivery service. We understand how challenging it can be to find suitable lengths for petite individuals, and we're glad we could meet your needs.📣💕
Reply from Cotton Traders
We're so pleased to hear that you found ordering easy, are happy with the quality of our garments, and appreciate our fast delivery and ease of returns! Thank you for your wonderful feedback.🌟💖🌟
Quick delivery
My parcel arrived within a couple of days although I did miss the delivery and it was left on the door step.
Item fitted well to size, and seems well made.
6 August 2026
Reply from Cotton Traders
We're so pleased to hear that your parcel arrived quickly and that you're happy with the fit and quality of the item. We appreciate your feedback!👍👍
Reply from Cotton Traders
We're delighted to hear that everything met your expectations and that you had a trouble-free experience. Thank you for your positive feedback.💖🌟
Reply from Cotton Traders
We're happy to hear that your order arrived so quickly! We appreciate your positive feedback.📣💕
Very competitive prices accompanied by…
Very competitive prices accompanied by swift delivery.
23 April 2026
Reply from Cotton Traders
We're delighted to hear that you found our prices to be competitive and that you experienced swift delivery. Thank you for your wonderful feedback!💖
All the clothes fit me perfectly.im…
All the clothes fit me perfectly.im very pleased with them
7 August 2026
Reply from Cotton Traders
We are so pleased to hear that your clothes fit you perfectly and that you are very happy with them. Thank you for your wonderful feedback!
I have ordered from Cotton Traders a…
I have ordered from Cotton Traders a couple of times. I love the purchases, fantastic quality and great value for money. Most of all the sales are real and fantastic.
5 August 2026
Reply from Cotton Traders
We're so pleased to hear you love your purchases from us! It's wonderful to know you find the quality fantastic and great value for money, especially our sales.🌟🌟🌟
I love your classic styles in cotton
I love your classic styles in cotton, not so easy to find now. However, the stocks of 31 inch leg trousers run out of stock very quickly. Can you please replenish stocks for those of us with longer legs? Clearly you have tapped into a market that is not being served adequately.
5 August 2026
Reply from Cotton Traders
We're so glad to hear you appreciate our classic cotton styles! We understand your frustration regarding the quick sell-out of 31-inch leg trousers and appreciate you highlighting this demand. Your feedback is valuable as we continuously work to meet the needs of all our customers.
Reply from Cotton Traders
We're delighted to hear that you found the ordering process easy and the service prompt. It's wonderful to know you love the top and its material! Thank you for your wonderful feedback.👍👍
Good range
Good range of clothes for all types of living. I have found them to be of good quality and long lasting. Pricing is competitive with other retailers and delivery is quick.
2 August 2026
Reply from Cotton Traders
We are so pleased to hear that you appreciate our range of clothing for all types of living, and that you've found them to be of good quality and long-lasting. It's wonderful to know that our pricing is competitive and that delivery is quick.💖💖💖
Fairly quick delivery and knowing that
Fairly quick delivery and knowing that, as usual the quality will be good.
5 August 2026
Reply from Cotton Traders
We're so pleased to hear that you experienced quick delivery and are confident in the consistent good quality of our products. Thank you for your wonderful feedback!🚚🌟🌟
Service was impeccable as always
Service was impeccable as always. Material was lovely but the fit was wrong on the pull on cotton trousers. They were too small and even the larger still size is a bit snug. I’ve kept them hoping they’ll give a bit more when they’re on. I’m going to send the first size (L) I ordered back. I know there will be no problem.
7 August 2026
Reply from Cotton Traders
Thank you for taking your time to leave a review. We’re pleased to hear our service was impeccable. We’re sorry the fit of the pull-on cotton trousers wasn’t quite right, even after trying a larger size. We appreciate your feedback on the sizing and will pass your comments on to our buying team.
Kind Regards
Hannah
Fast deliverry
Fast deliverry. Good price and quality towels as always from a well r un and trusted company. Thank you.
Only 'problem' is the number of mail shots we seem to get which are sometimes repeats or irelevant. Keep up the good work.
6 August 2026
Reply from Cotton Traders
We’re so pleased to hear you received fast delivery and are happy with the good price and quality of our towels. We do appreciate your feedback regarding the mail shots and will take this into consideration. Thank you for your kind words.
The delivery company Evri
The delivery company Evri, sent a message saying out for delivery, next message said returned as could not deliver.
I waited in all day for this, especially as I had paid for next day delivery.
Will unfortunately not be ordering again as you use Evri
4 August 2026
Reply from Cotton Traders
Thank you for taking the time to leave a review. We’re sorry to hear about the frustrating experience you had with your recent delivery and understand your disappointment, especially after paying for next day’s delivery and waiting in all day. I have today issued a further refund back to your original back account, please allow 3-5 working days for it to show.
Kind Regards
Hannah
Reply from Cotton Traders
We’re so pleased to hear that you find our product lovely, soft, and comfortable. Thank you for your wonderful feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.