Itemx arrived quickly and fitted well. Quality good, as expected. Picked up from nearby store. Only reason not 5 stars is because the gentleman who served me was very pushy . He kept on about using t... See more
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Review summary
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Reviews shaping this summary
The quality and style of the product - at least what I purchase - is what brings me back to Cotton Traders as a company. I have been purchasing the company's products - admittedly on and off - since... See more
Company replied
I have loved all the items I’ve ordered and they fit just right. However it takes me sometime to make up my mind and you see how many times I log-on. I like natural fabrics especially in the recent... See more
Company replied
Online ordering was easy and straightforward. Delivery was very prompt. There was a slight complication with my order which was quickly and very efficiently dealt with by a gentleman in your Evesham s... See more
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Company details
- #323 of 593 best companies in Clothing Shop
- #195 of 277 best companies in Fashion accessories shop
- #149 of 236 best companies in Men's clothes shop
- #116 of 217 best companies in Shoe shop
- #127 of 251 best companies in Ladies' clothes shop
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
213k reviews
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Refunds take too long as of several…
Refunds take too long as of several days later still not given after returning goods
So one star only from me
18 August 2026
Reply from Cotton Traders
Dear G Taylor,
Thank you for your review.
We're truly sorry to hear about the delay in processing your refund. We understand how frustrating it can be to wait for a refund after returning items. We would be happy to look into the status of your return for you. Please email customerservice@cottontraders.com or call our customer care team on 0161 286 4321 with your returns tracking number and we can look in to this.
Kind regards,
Andrea
Reply from Cotton Traders
We're so pleased to hear that you experienced fast delivery and are happy with the quality of your purchase, finding it comfortable to wear. Thank you for your wonderful feedback!
Love your catalogues
Love your catalogues, orders are speedily delivered. Sometimes though instead of free gifts, I would prefer a free delivery.
8 August 2026
Reply from Cotton Traders
We're so pleased to hear you love our catalogues and that your orders are delivered quickly. We appreciate your feedback regarding free delivery and will certainly pass this suggestion on to our team for consideration.
usual excellent quality from Cotton…
usual excellent quality from Cotton Traders,goods are always grest
7 August 2026
Reply from Cotton Traders
We are so pleased to hear that you consistently find our goods to be of excellent quality. Thank you for your wonderful feedback!
Arrived early and well rapped
Arrived early and well rapped quality is still great will be buying again
5 August 2026
Reply from Cotton Traders
We're so pleased to hear that your order arrived early and that you're happy with the great quality! We look forward to your next purchase.
Change your delivery supplier Evri
Change your delivery supplier Evri, I paid for goods 24 hour delivery, still not delivered 6 days later.
7 August 2026
Reply from Cotton Traders
Dear Geoff,
Thank you for your review. We appreciate you bringing this delivery issue to our attention. We understand your frustration with the delay and are actively looking into our delivery services to prevent future occurrences. On checking your account a full refund has now been issued.
Please accept our apologise for any inconvenience caused.
Kind regards,
Andrea
The quality of the clothes are second…
The quality of the clothes are second to none. They wash well and come up as good as new.
7 August 2026
Reply from Cotton Traders
We are so pleased to hear that you are happy with the quality of our clothes and that they wash so well! Thank you for your wonderful feedback.
Every time I shop at Cotton Traders is…
Every time I shop at Cotton Traders is exciting. Always have new items. Easy to order. Quality always reliable, good quality & fast even with standard delivery. Returns just as easy but don't usually need those. Absolutely love shopping with them. But also buy items for my family, even my 94 years old Mum who is still trendy.
7 August 2026
Reply from Cotton Traders
We're so pleased to hear that shopping with us is always exciting for you, and that you consistently find new items and reliable quality! It's wonderful to know that our ordering and returns processes are easy, and that you love shopping for your family too.
Don't use Evri
Don't use Evri, please. They always leave parcels in an unsafe place, in a communal area. Luckily nobody stolen it. Otherwise everything great, very pleased with Cotton Traders.
7 August 2026
Reply from Cotton Traders
We're pleased to hear you're very happy with our products. We understand your concerns regarding the delivery service and appreciate you bringing this to our attention. Your feedback is valuable to us.
Reply from Cotton Traders
We are so pleased to hear that our comfort trousers are a good fit for you! Thank you for your wonderful feedback.
Reply from Cotton Traders
We're so pleased to hear that you're happy with the great quality of your purchase. Thank you for your wonderful feedback and for letting us know you'd buy again!
Quick and easy to use the website order…
Quick and easy to use the website order arrived within a couple of days and all correct ☑️
7 August 2026
Reply from Cotton Traders
We are so pleased to hear that you found our website quick and easy to use, and that your order arrived promptly and correctly! Thank you for your wonderful feedback.
Delivered quickly
Delivered quickly. I ordered 2 sizes as was unsure of fit and it was easy to return one. Was good quality Button T Shirts so order 2 more in different colours.
7 August 2026
Reply from Cotton Traders
We are so pleased to hear that your order was delivered quickly and that the return process was easy for you. It's wonderful that you found the Button T-Shirts to be of good quality and decided to order more!
Reply from Cotton Traders
We're so pleased to hear that you are very happy with your purchase, and that you found it to be well-made, true to size, and comfortable. Thank you for your wonderful feedback!
Straightforward ordering process on the app
The ordering process was very straightforward using the Cotton Traders app on my mobile. Delivery was extremely quick - it actually arrived on a Sunday though I hadn't paid any extra - just selected standard delivery.
7 August 2026
Thought quality was fine but items too…
Thought quality was fine but items too big so returned and re- ordered in a smaller size. Still waiting for my refund.
7 August 2026
Reply from Cotton Traders
Thank you for your feedback. We're sorry to hear that the sizing was not quite right for you on your initial order. We understand your frustration about waiting for your refund and assure you that it will be processed once your returned items are received and checked at our warehouse.
Very pleased with my purchases as they…
Very pleased with my purchases as they were up to usual excellent quality I usually get.
2 July 2026
Great products.
Good quality profuct, have all four colours.
Delivery as and when expected.
7 August 2026
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