Have just started buying from Cotton Traders and am impressed by quality of garments and accuracy of sizing. As an older normal sized woman it is nice to see clothes modelled by normal sized people.... See more
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Review summary
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I have been wearing Cotton Traders' trousers for years now. The pull up, elastic waist ones are perfect for warm weather. They are comfortable against my sensitive skin, thoughtfully designed (my phon... See more
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I've been using Cotton Traders for at least 8 years now, and possibly even longer. I shop mainly online, but also at one of their outlets at a relatively nearby garden centre; which is also a handy p... See more
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Order arrived well packaged and quicker than expected via evri. Very good quality clothing, hard wearing and items wash well. I have ordered from here last year and again now and will continue too. Pr... See more
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Company details
- #315 of 589 best companies in Clothing Shop
- #195 of 277 best companies in Fashion accessories shop
- #148 of 232 best companies in Men's clothes shop
- #114 of 216 best companies in Shoe shop
- #127 of 247 best companies in Ladies' clothes shop
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
215k reviews
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The clothes are of very good quality…
The clothes are of very good quality and comfortable to wear. No problem at all with the delivery. Thanks.
29 August 2026
I have just returned some items I was…
I have just returned some items I was expecting the postage for evri to be deducted from my refund it stated £2.99. Which is fair enough but my refund was reduced by double that which I don’t really understand as it was just one parcel. I am not sure I will be shopping again on line at cotton traders.
29 August 2026
Good quality T shirts of suitable length.
Ordered a few items mostly T shirts.
These where a good fit and not small as with most suppliers nowadays. Quality appears to be good, and the T shirt length is sufficient to go around my expanding stomach without making them appear short. Delivery was good arriving is simple but sturdy plastic bag.
26 May 2026
High quality clothing.
High quality clothing and for me, importantly, 27 inch leg length for trousers.
Slight delay on delivery but not a problem.
29 August 2026
Good quality products at a very…
Good quality products at a very reasonable price delivered quite quickly by an excellent courier.
29 August 2026
Decent rugby shirt for a…
Decent rugby shirt for a woman..colourway true to picture..fit good
29 August 2026
Good quality item …
My item arrived in good time pleased with the quality
Unfortunately it did not fit me so had to return the item
Returning the item was straight forward no problems
I have since had my refund would recommend Cotton Traders
27 August 2026
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Excellent customer service and loving…
Excellent customer service and loving the new season clothes, some really lovely items, stylish and incredibly comfortable too.
20 August 2026
Reply from Cotton Traders
We're so glad to hear you're enjoying our new season's collection and appreciate your kind words about our customer service. We always aim for stylish and comfortable items!🌟💖🌟
good trousers fitted nicely good for my…
good trousers fitted nicely good for my voluntary work
28 August 2026
Reply from Cotton Traders
We are so pleased to hear that your trousers fit nicely and are good for your work. Thank you for your wonderful feedback!💖🌞💖
Cotton pleat front trousers
Very nice trousers, correct fit & length as described. Would buy again.
29 August 2026
Reply from Cotton Traders
We are so pleased to hear that you found our trousers to be a very nice, correct fit and length. Thank you for your wonderful feedback!🌟👖🌟
Delivered well amazing raincoat love…
Delivered well amazing raincoat love the colour and the fit is great
29 August 2026
Reply from Cotton Traders
We're so pleased to hear that your raincoat was delivered well and that you love the colour! It's wonderful to know the fit is great. Thank you for your amazing feedback!📣💖💖
We needed some new towels and you had…
We needed some new towels and you had an offer on which we thought give it a go..
Towels not up to your standard we thought so returned them to your store. While having a look around while they were sorting out the credit which I must say they did without any issues..
I did purchase another top while there so a worthwhile trip.
Top company to deal with..
29 August 2026
Reply from Cotton Traders
We're truly glad to hear that your visit was worthwhile despite the initial disappointment with the towels. We appreciate you taking the time to share your feedback regarding their quality, and we're pleased our team handled the return smoothly. It's wonderful that you found something else you liked!👍👍
Excellent from when I first ordered to…
Excellent from when I first ordered to delivery
29 August 2026
Reply from Cotton Traders
We're truly glad to hear that your experience, from ordering to delivery, was excellent. Thank you for your kind words.🚚🌟🌟
Reply from Cotton Traders
We are so pleased to hear you are happy with the quality of our products. Thank you for your kind words.📣💕
I've been buying these shoes for years
I've been buying these shoes for years
Very comfy. Good fit
29 August 2026
Reply from Cotton Traders
We're so happy to hear you've enjoyed our shoes for years and find them comfy with a good fit! Thank you for your continued loyalty.💖
I have no emails confirming my return
I have no emails confirming my return, so I’m left in the dark, I just want a confirmation of my item being returned.
25 August 2026
Reply from Cotton Traders
Hello Davina,
Thank you for your review.
As advised in our returns information, where possible all refunds are processed within 7 working days of receiving your returned goods.
However, we kindly ask that you allow the full 14 working days from the date of posting your goods for them to be received at the returns warehouse.
Please use the returns tracking number found on the confirmation/receipt of your return to track it's status.
If you used Royal Mail to return: https://www.royalmail.com/track-your-item
If you used EVRi to return: https://www.evri.com/track-a-parcel
I do hope this is of assistance.
Kind regards,
Alex
Cotton Traders Customer Support
I ordered two different T shirts and…
I ordered two different T shirts and was pleased to receive the package but on opening I found two identical T shirts of a style that hadn’t been ordered. Needless to say I won’t be using Cotton Traders again
29 August 2026
Reply from Cotton Traders
Hello Mr Vague,
Thank you for your review.
I am sorry to hear of the problems you are experiencing.
I have tried to call you this afternoon to resolve this matter, however, I could not get through.
So that we can look into this further, please call our friendly Customer Care line on 01261 286 4321 who would be more than happy to help.
Alternatively, you can email us at customerservice@cottontraders.com
I have sent you a voicemail with this information.
Kind regards,
Alex
Cotton Traders Customer Support
all clothes were good quality materials…
all clothes were good quality materials as described sizing was really good very pleased
24 August 2026
Reply from Cotton Traders
We're so glad to hear you're pleased with the quality and sizing of our clothes. Your feedback is greatly appreciated!
Quality goods at reasonable prices
Quality goods at reasonable prices. Easy to order and delivery always on time just a pity that the courier leaves my parcel on the doorstep which is not a safe place
29 August 2026
Reply from Cotton Traders
Thank you for your review.
We are glad to hear that you are happy with the products you have received.
You can request for your parcel to be left in a specified safe place on EVRi's tracking website.
I do hope this is of assistance.
Kind regards,
Alex
Cotton Traders Customer Support
Always quick and easy ordering.
28 August 2026
Reply from Cotton Traders
We're glad to hear that our ordering process is quick and easy for you. We appreciate your positive feedback!
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