Hiccup with the delivery system, but kept up to date by EVRI so no worries or concern, package arrived safely as advised. Have ordered many times from Cotton Trader's and confident of the qualit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I particularly like that you can easily contact the company by phone and speak to someone. Returns process is very straightforward. Trustworthy company but clothing quality is variable. The main downs... See more
Company replied
Good quality, fair prices but inside leg measurements on Ultimate and Signature mens chinos a clog out. I ordered 31" for Ultimate and 29" for signature chinos, they were more like 34", which nece... See more
Company replied
The T shirt and shorts I bought were very good. Sadly the "Track your order" was absolutely useless. It doesn't tell me the progress in any way whatsoever. Just the same when the parcel went to E... See more
Company replied
Company details
- #323 of 599 best companies in Clothing Shop
- #192 of 276 best companies in Fashion accessories shop
- #148 of 238 best companies in Men's clothes shop
- #116 of 218 best companies in Shoe shop
- #127 of 252 best companies in Ladies' clothes shop
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
212k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy on-line order process
Easy on-line order process, followed up by a good delivery service.
29 July 2026
I always buy Dads shirts and jumpers…
I always buy Dads shirts and jumpers from here as they are very good quality, always arrive well packaged.
23 June 2026
Have always found Cotton Traders good…
Have always found Cotton Traders good to deal with. Their ordering is easy, the quality is excellent, the prices are fair and the service is second to none
On the odd occasion I have had to return goods they have been dealt with promptly and efficiently . Keep up the good work.
.
29 July 2026
Products made well delivered on time
Products made well delivered on time
Only request is to build waist loops on all trousers
Include white versions of most tops
As ever quality your quality wins
29 July 2026
Easy website to order from
Easy website to order from. Great range of good quality clothes. Thank you
29 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The slippers arrived one day before my…
The slippers arrived one day before my father had to go into hospital and it was too late to order another pair also they were to narrow has my father takes a wide fitting so i've had to return them
29 July 2026
Reply from Cotton Traders
Hello Kevin Picking,
Thank you for your feedback and we are very sorry for the delay, and to hear the slippers weren't suitable for your father, especially with his hospital visit.
I have today refunded the original postage costs and will ensure you receive a full refund when we receive the slippers back.
Please accept our sincere apologies for any inconvenience caused.
Kind regards
Carolyn
Cotton Traders Customer Support
Great company
I have done two orders recently with this company and they despatch so quickly. Just a shame they use Evri
Items of clothing are good quality and true to size
4 July 2026
Collect at store not an option
Our nearest store is 200 miles round trip away so dont have the option of store pick up. As much as I dont mind the delivery charge, having to pay for returns is a bit of a joke (I order regularly and return an odd time). I am a gold member but what does that actually mean.....absolutely nothing. I omitted an item from my order today but I couldn't amend it 5 mins later and had to pay another £3.99 delivery charge!
28 July 2026
Reply from Cotton Traders
Hello Linda Porter,
Thank you for your feedback and we understand the frustration of not having a local Cotton Traders store nearby, and having the cost of the delivery and return charges.
If a complete order is returned within 14 days of receipt, we will refund the original postage costs and would suggest you advise us of this before the return, so we can ensure you are refunded accordingly.
The benefits of being a Gold Member can be found on our website in the "About Us" section.
I have also today, refunded the postage costs for your latest order and please accept our apologies for any inconvenience caused.
Kind regards
Carolyn
Cotton Traders Customer Support
Fantastic as usual
Fantastic as usual - tops are great quality and the chinos make for wonderful uniform for my part time job. Smart and comfortable - a win win!
20 July 2026
Quality clothes
Quality clothes, easy ordering, web site still slow to load, reasonable sale prices
28 July 2026
I saw the shirtwaiste dress in several…
I saw the shirtwaiste dress in several magazines! Lovely dress and lovely feel to the fabric. A winner
28 July 2026
My last order was not delivered to me
My last order was not delivered to me, contacted Evri who said they were looking into why my chinos were delivered to another address, still waiting for a solution to this issue.
This is the first time there as been any issues but I would like it resolved ASAP as I am out of pocket and cant afford to waste my money.
28 July 2026
Reply from Cotton Traders
Hello Mr David Scott,
Thank you for taking the time to leave your review and we are very sorry to hear that your recent order was not delivered to you.
We have escalated this with our courier company and in the meantime, I have replaced your order. This should be delivered in 3 working days, and please contact our Customer Care Team on 0161 286 4321, if you have any queries regarding the delivery.
I have also refunded the postage costs and please accept our apologies for any inconvenience caused.
Kind regards
Carolyn
Cotton Traders Customer Support
Reply from Cotton Traders
Hello Peter L,
Thank you for your feedback and we are pleased you are happy with the leg length, but are sorry to hear the quality was not as expected.
We will forward your comments to our Buying Department for their consideration.
I have today refunded the postage costs back to your original method of payment, and will ensure you receive a full refund should you choose to return the trousers.
Please accept our sincere apologies for any disappointment caused.
Kind regards
Carolyn
Cotton Traders Customer Support
Ordered a pair of trousers and was…
Ordered a pair of trousers and was pleased with the quality, fit & delivery. The colour wasn't exactly true as we liked the Thyme shade & they were more closer colour to a lighter green not grey /green but nice colour the weight was a little heavier cotton and brushed feel more autumn weight but happy with them. Very straightforward from ordering to delivery on time. Would order again excellent quality clothing.
28 July 2026
I bought a lovely pair if trousers
I bought a lovely pair of lightweight trousers in green and white for yoga classes and am delighted with them. They are a perfect fit and shape.
Delivery was very quick also.
28 July 2026
Happy lady
Clothing I ordered was exactly as described. Only being five foot in height dresses are sometimes too long but dresses I bought fit beautifully and just the correct length.
28 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.