Hiccup with the delivery system, but kept up to date by EVRI so no worries or concern, package arrived safely as advised. Have ordered many times from Cotton Trader's and confident of the qualit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I particularly like that you can easily contact the company by phone and speak to someone. Returns process is very straightforward. Trustworthy company but clothing quality is variable. The main downs... See more
Company replied
Good quality, fair prices but inside leg measurements on Ultimate and Signature mens chinos a clog out. I ordered 31" for Ultimate and 29" for signature chinos, they were more like 34", which nece... See more
Company replied
The T shirt and shorts I bought were very good. Sadly the "Track your order" was absolutely useless. It doesn't tell me the progress in any way whatsoever. Just the same when the parcel went to E... See more
Company replied
Company details
- #317 of 598 best companies in Clothing Shop
- #193 of 278 best companies in Fashion accessories shop
- #148 of 238 best companies in Men's clothes shop
- #116 of 218 best companies in Shoe shop
- #127 of 254 best companies in Ladies' clothes shop
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
212k reviews
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I had 2 pair of shoes which I thought…
I had 2 pair of shoes which I thought would be soft and comfortable, however being a 6.5 I ordered size 7 but couldn't get my foot in the shoes so had to send back.
24 July 2026
I LOVE MY PURCHASES
I have loved my purchases but I find the constant catalogues and adverts coming in the post and emails rather excessive. Once a month would be quite sufficient. Delivery after order of goods is first class
as is customer care though, well done.
23 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cotton Traders
Thank you for your wonderful feedback. We're pleased to hear that you find our short-sleeved shirts nicely tailored and that they wash so well without needing to be ironed.
Reply from Cotton Traders
We are pleased to hear that you had a positive experience with both our delivery and returns process. Thank you for your kind words.
The order was simple to make
The order was simple to make. Delivery was quick and the article was perfect.
22 July 2026
Reply from Cotton Traders
We are pleased to hear that you found the ordering process simple and that your delivery was quick. It's wonderful to know that the item was perfect. Thank you for your positive feedback.
Reply from Cotton Traders
We're pleased to hear you appreciate our good quality, attractive designs, and excellent service. Thank you for your wonderful feedback.
Excellent service and brilliant items…
Excellent service and brilliant items quickly delivered
23 July 2026
Reply from Cotton Traders
We're delighted to hear that you received excellent service and that your brilliant items were delivered quickly. Thank you for your wonderful feedback.
Reply from Cotton Traders
Thank you for your positive feedback. We are pleased to hear that you are happy with both the quality of our products and the prices.
Service always prompt
22 July 2026
Reply from Cotton Traders
Thank you for the review regarding our service. 😁
Reply from Cotton Traders
Thank you for your positive feedback. We are pleased to hear that you're happy with both the quality of our products and the service you received.
Overall a great experience!
24 July 2026
Reply from Cotton Traders
We are happy to hear that you had a great experience with us. Thank you for taking the time to share your positive feedback.
Reply from Cotton Traders
We're pleased to hear that you find everything beautiful and that you love it. Thank you for your wonderful feedback.
Good service Good prices .
Good service Good prices .
Shame about the sizes .
My product absolutely useless . No way the size quoted .
22 July 2026
Reply from Cotton Traders
Thank you for the review, we appreciate your comments regarding our service and the prices, we apologise for the sizing of the item ordered not being to your expectations.
I have placed a note on your account to ensure a full refund is issued upon return of the item and should you wish to do so.
Should you require any further assistance, please contact our friendly Customer Care team on 0161 286 4321.
Many thanks,
Tyler
Great clothes
Great clothes. Orders quickly fulfilled and delivered. However - with an inside leg of 30", sizes at Cotton Traders are either 29 or 31 inches. Consequently every pair of trousers I buy costs a further £11 to have them altered to fit. It's ridiculous that sizes are at 2" intervals. I'm sure that there are other men out there who feel the same. You either get them altered, look like a clown, or wear trousers at half mast. Please do something about it.
24 July 2026
Reply from Cotton Traders
We appreciate your feedback regarding our sizing options for trousers. We understand your frustration with the current 2-inch intervals and the additional cost for alterations. We are actively reviewing our sizing charts to better accommodate a wider range of customer needs and will certainly take your valuable comments into consideration as we explore improvements.
We do offer 30' inside leg in our coloured jeans and the men's stretch jeans.
Should you require any further assistance, please contact our friendly Customer Care team on 0161 286 4321.
Many thanks,
Tyler
Good quality and good delivery.
24 July 2026
Reply from Cotton Traders
We are happy to hear that you are happy with both the quality of your order and our delivery service. Thank you for your positive feedback.
I ordered the printed find knit jumper…
I ordered the printed find knit jumper based on the fit of a previous jumper I ordered which fitted perfectly. When it arrived the sleeves were too long and the hemline was over 8" wider! I also wasn't happy with the quality and will therefore be returning it for refund.
23 July 2026
Reply from Cotton Traders
Thank you for the review, we are sorry to hear that the sizing of the jumper differed and was not to your expectations.
I have today placed a note on your account to ensure a full refund for the items are returned. Should you require any further assistance, please contact our friendly Customer Care team on 0161 286 4321.
Many thanks,
Tyler
Reply from Cotton Traders
We're pleased to hear that you're happy with the fit and length of your shorts, and that you received them quickly. Thank you for your wonderful feedback.
Easy to order good products
Easy to order, good proven products excellent price, delivered on time
17 June 2026
Reply from Cotton Traders
We're pleased to hear that you found the ordering process easy, appreciate our proven products and excellent prices, and that your delivery was on time. Thank you for your wonderful feedback.
Prompt service with short delivery…
Prompt service with short delivery time. Excellent quality( cropped trousers). Fits true to size
24 July 2026
Reply from Cotton Traders
We are pleased to hear that you received prompt service and that your delivery arrived quickly. It's wonderful to know you found the cropped trousers to be of excellent quality and true to size.
Meeting the expectations
Cotton Traders never disappoints. The ivy green trousers are cool, comfortable, and perfect for summer. I already own two pairs in navy, and the fit and quality...just great.
3 August 2026
Unprompted review
Reply from Cotton Traders
We are pleased to hear that our trousers never disappoint. It's wonderful to know you find the ivy green pair cool, comfortable, and perfect for summer, and that the fit and quality are just great 😁
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