Cotton Traders Reviews 

210,626
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 32,014 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, noting good materials, finish, and true-to-size fit, which contributes to items being long-lasting. Reviewers also appreciate the wide variety, easy online ordering, efficient delivery options, and helpful staff, including convenient in-store collection. However, some customers noted issues with delivery and product consistency. Problems included parcels not arriving or being delivered incorrectly, often due to specific couriers, and delays in tracking or collection notifications. Additionally, some consumers reported inconsistencies in product quality, such as defects or items not fit for wear, and significant variations in sizing.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the good quality, value,... See more

Quality

Users consistently express satisfaction with the quality of products, often highlighting good material,... See more

Delivery service

People report positive experiences with delivery service, often praising its speed and efficiency, with some... See more

Order

Consumers find the ordering process to be positive, often describing it as easy and straightforward, whether... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good quality items with a large variety and great size options. The website is easy to follow and goods arrive when expected. The offers and sale prices encourage you to buy, but new items are often,... See more

Company replied

Rated 4 out of 5 stars

Quality below par but efficient ordering and delivery service. Product looks good/feels good - BUT defect in the stitching on one of the seams means I have to machine stitch it first myself before I... See more

Company replied

Rated 4 out of 5 stars

We have bought clothes and bed clothes from Cotton Traders for several years and are very rarely dissatisfied with the articles. Quality of materials used, manner of manufacture and finish are gene... See more

Company replied

Rated 5 out of 5 stars

I have bought several items on line from Cotton Traders which have always arrived as they advised via click & collect. The last item I purchased was a pretty blue waterproof coat which was too big a... See more

Company replied


Company details

  1. #315 of 601 best companies in Clothing Shop
  2. #195 of 278 best companies in Fashion accessories shop
  3. #147 of 237 best companies in Men's clothes shop
  4. #115 of 217 best companies in Shoe shop
  5. #128 of 256 best companies in Ladies' clothes shop

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

211k reviews

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4.4

All reviews

(210,626)

30,354 reviews in the last 12 months

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Rated 5 out of 5 stars

Summer wardrobe

I've piled on weight so suddenly needed a new summer wardrobe.
From Cotton Traders I bought a lovely hot pink (bright red) tiered skirt and a white blouse with bright red embroidery. Beautiful together, and so loose and light in this heatwave. Top marks for those.
Then there is an oversize quite rigid white cotton top, which I am not so sure about, but no doubt I will be glad of it as this summer continues.
Lastly from Cotton Traders came a blue summer dress, light with a shirred bodice. Unlike the dress in the batch from another firm the same week, the dress does not have pockets, which is a pity, and the neckline is far too loose and broad. My bra straps are almost constantly on display, and if I move suddenly the dress slips off my ⁰shoulder. I need a modesty cover with it.
In other circumstances it would go back. But I'm a fat woman in a heatwave and grateful for all the cool clothes I can get! It's not a bad dress; but the red skirt and blouse with the red decoration are really nice.
It was delivered quickly enough, and I'm happy enough with the lot of it. Something that works in a heatwave is terrific.

1 July 2026
Rated 1 out of 5 stars

Ordered my Duvet cover on 6 July, 2026

Ordered my Duvet cover on 6 July, 2026.
Paid for standard delivery which is between 3-5 working days. Tracked my order with EVRi and on 11 July, 2026 , it stated that it was on the way back to the sender. No explanation to why it was not delivered. Phoned Customer Services at Cotton Traders who confirmed the parcel was on its way back and their explanation was that the parcel must have been damaged or incomplete address! They stated that they would resend the item to me. It is now 18 July, 2026 and I am still waiting for my parcel. So I am not very happy with the service.

8 July 2026
Rated 5 out of 5 stars

Quick delivery

Quick delivery, items as described in the website. Very happy with the fit of the kimono tops and the colours, perfect for jazzing up plain tops

8 July 2026
Rated 1 out of 5 stars

Sizing not dependable.

This company really meeds to get their sizing right. I ordered online a white spotted 100% cotton blouse in size 12. It was enormous, at least a 16 I would say, and the sleeves hung down below my hands. I paid for delivery and return of the garment (Cotton Traders doesn’t make you pay up front the cost of return postage, but they deduct it when giving your money back). So I have paid nearly £7 to try on a garment which was far bigger than anyone would reasonably expect a size 12 to be.
I won’t be buying from Cotton Traders again.

16 July 2026
Unprompted review
Rated 3 out of 5 stars

That I had to pay £7.99 for postage…

That I had to pay £7.99 for postage because they said I asked for it. I did not and I have paid for a year so I pay no postage. Very disappointed as I am a gold customer but not any more. I have finished with them. I am ,80 years old and that postage would have helped me buy something else.

8 July 2026
Rated 5 out of 5 stars

Excellent service

Excellent service, speedy delivery, my Mum ordered 2 dresses and they are perfect. Great material and fit true to size. Very pleased and looking forward to ordering again.

8 July 2026
Rated 5 out of 5 stars

Quick delivery and quality clothes

Quick delivery. Good quality top - now have it in 2 colours and it’s nice and easy to wear and of a good length.
The bras fit well and are very comfortable.
Free gift an added bonus and also of excellent quality. Very pleased…

7 July 2026

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