Countryside Homes Reviews 

I live at The Colleys in Grantham and I’m disappointed by how much Countryside Homes (Vistry) has left unfinished. We still have uneven roads and pavements, some street lights don’t work, and both play areas remain unfinished despite Vistry saying they would be ready by mid-June 2026. I’d like Vistry to give residents firm completion dates and stick to them. Put "finish the colleys" in google and see for yourself!

I had a wonderful experience with Countryside Homes. From start to finish, the team demonstrated professionalism, excellent customer service, and a genuine commitment to customer satisfaction.

The staff were friendly, approachable, and always willing to help, making the entire process smooth and stress-free. I particularly appreciated their attention to detail, clear communication, and willingness to answer questions and provide support whenever needed.

It’s refreshing to deal with a company that truly values its customers and strives to deliver a positive experience. I am very pleased with the service and would happily recommend Countryside Homes to anyone looking for a reliable and professional homebuilder.

Thank you to the entire team for such a positive experience. Keep up the excellent work!

We purchased a home two years ago. In Maghull The first weekend was completely flooded. Kitchen. There was no trap put on the en suiteshower. blowing all the lights smoke alarms that was just the start. It took them months to sort that problem. Then we had problems, soffit boards, too small allowing beds and wasps into the loft. The kitchen area has three skylights. One of them has leaked for two years that replaced tiles at the back spent months trying to resolve the leaks in the bedroom coming from the wall at the garage. They were supposed to come back and do all the paint work and Damp issues and fix the leak on the skylight which then become two years was and I’ve now been told you warranty run out and we’re not coming back. We have speeding wagons up and down from seven in the morning till late of the night the builders seem to race to get on enough the site yet that is supposed to be a 5 mile speed limit. We have kids going up on e-bikes policearrive at least twice a month to the social housing. it’s an absolute nightmare to live on this estate. Several of the neighs of now put the properties up for sale so if you’re thinking of buying thinking again as the after service is appalling when you ring customer service it tells you your next in the queue and after six minutes, they asked you to leave a message, but they never get back to you. This one girl who wakes in the site office mainly on a Wednesday is the only one who will do things to help?

10 months of delays, unanswered chasers and an entire property chain now at risk

We are currently purchasing a property at Kingsmaker View, Wolvey, originally developed by Countryside, which is now part of Vistry Group. What should have been a straightforward house purchase has become an incredibly frustrating experience due to an unresolved title registration issue dating back to January 2026.

The property’s Land Registry application has been outstanding for approximately 10 months. The issue relates to discrepancies with the original plans, which do not correctly match the title boundaries.

We understand that the sellers’ original solicitors have chased this matter more than 10 times, with repeated requests for the necessary documentation seemingly going unanswered or without meaningful resolution. Despite months of correspondence and multiple extensions from Land Registry, the issue remains unresolved.

What makes this even more frustrating is how incredibly difficult it is to get through to anyone who can actually help. Countryside is now part of Vistry, and navigating the various departments to find someone willing or able to take ownership has been unnecessarily complicated.

Unless you manage to identify the right escalation routes yourself, getting meaningful assistance is extremely difficult. Even when you do, and clearly demonstrate the urgency and impact of the situation, progress is painfully slow.

This is now holding up an entire property chain.

Our estate agent has confirmed that our purchase is the only outstanding part of the chain. Everyone else is ready to progress, yet the sellers’ solicitors cannot issue the draft contract pack until the title issue is resolved.

This means our solicitor cannot progress the remaining legal work, including searches that could take several more weeks.

We have our formal mortgage offer, our own sale is well advanced, and everything within our control is ready. Yet because of an unresolved issue relating to the original development, we are now facing the very real possibility of not being able to move before Christmas.

More concerningly, we are increasingly worried about the stability of the entire chain. Multiple households are now being affected, and the longer this continues, the greater the risk of the transaction falling apart altogether.

After contacting Vistry directly, we were advised that the solicitor dealing with the matter is on annual leave until November, with no clear timeframe for resolution. Given this has been ongoing since January, it is incredibly disappointing that the matter appears unable to progress in their absence.

We appreciate that title registration and boundary matters can be complicated. However, 10 months, more than 10 reported chasers and repeated opportunities to resolve the issue should have been enough to establish a clear resolution.

It’s particularly frustrating that the original development documentation appears to be at the heart of the issue, yet those now affected are left chasing multiple parties just to understand what’s happening.

We aren’t asking for anything unreasonable. We simply want Countryside/Vistry to take ownership of the outstanding issue, communicate clearly and provide a realistic timeframe for resolving it.

It’s unacceptable that an issue dating back to the original development could potentially derail an entire property chain and prevent multiple households from moving forward.

I sincerely hope someone within Countryside/Vistry takes this seriously and steps in to resolve it urgently, before the consequences become even greater.

Fwd: Formal Complaint - Ribblesdale Place Accrington BB5 5FX / FW
Having had ZERO RESPONSE after several emails ..i put it here .

Good afternoon,

I am writing once again on behalf of the residents of Ribblesdale Place, Accrington.

Following two previous emails and a generic response indicating that you would contact me, more than two weeks have elapsed without further communication. I would like to emphasise that we remain your customers until all elements of the development have been adopted. In this regard, I reiterate my request for a schedule of the planned works, as previously mentioned.

Vegetation continues to obstruct the drains, the roadside between the kerbs and the tarmac, and we are still awaiting confirmation of the works and timescales for the pumping station. We also await the adoption of the sewers and roads within the development.

Our community is closely knit, and any outstanding issue affects us all. Having fulfilled our obligations by purchasing the properties, we request that you complete your side of the agreement promptly; the final property in the development was sold five years ago.

We look forward to your response and to receiving a schedule that can be shared with all residents.

Despite the lengthy sales process, not the fault of Countryside I might add, our experience thus far in the three months since we moved in has been brilliant.

The after care team are so attentive and helpful. You have to accept there will be snags with a new build, and the team have been so supportive in resolving my issues.

Well done customer care!

Linda at Amber Mews in Saffron Walden was very friendly, helpful and approachable. The house type I viewed was well presented and just what I am looking for. Would definitely recommend a visit if you are looking for a new home in the Saffron Walden area.
Thanks for your help Linda.

I reserved a home at the Ashmere development and paid a £500 reservation fee. The reservation form quoted the annual management charges at c. £380 but when my solicitor looked into it they were over £500. I cancelled my reservation on 14 September and was told I would get £250 back within 10-14 days, however despite numerous emails and calls, as at 22 October I still don't have my refund and no sign of it arriving.

Linda is great showing us around and knowledgeble about the property

We moved into our new-build home at Radclyffe Green in 2024 but the estate roads and pavements remain unfinished.

The roads are missing their final surface layer, leading to uneven surfaces, deteriorating conditions, and exposed kerb hazards. Several neighbours have already suffered flat or slashed tyres due to sharp, broken, and misaligned concrete kerbs along the uncompleted roads.

When I asked Vistry for a completion schedule, I was simply told they were waiting for an update from their Development Team. No start or end dates were provided.

Because the roads remain unadopted by Oldham Council, local councillors cannot step in until the developer completes the required works.

Advice for buyers: Do not assume infrastructure will be completed shortly after moving in. Check the exact status and timeline for roads, pavements, and highway adoption before committing.

Called in passing out of spontaneous interest.
Met Sam in show house who introduced me to what Countryside Homes had to offer - pleasant and instructive discussion ensued which will encourage my coninuing research into potential purchase.

We thought the lady who showed us round was very helpful and informative

Countryside/Vistry homes.
Further to my last comment in July our situation has not changed. Our roads have still not been attended to and Vistry don't even have the decency to reply to emails or calls.
Maybe it is different in other areas but honestly for aftercare of the estate and customer service in this area it is atrocious. Our roads are unsightly and dangerous and I only hope they do something about it before someone gets hurt.

We’ve had a really positive experience with Countryside Homes so far. A special thank you to Linda and Alice, who have both been incredibly friendly, helpful and professional throughout the process. They have kept us updated, answered all our questions and made everything feel much easier.

We haven’t moved into our new home yet, but we’re already so excited and can’t wait to get the keys and start this new chapter. Thank you Linda and Alice for all your support — we really appreciate it!

Buying our home was a big moment for our family, and the team at Flinton Folly made the entire experience feel smooth, supported, and genuinely cared for. Every interaction was friendly, organised, and reassuring.A special thank you to Juliette and Charlotte.Your professionalism and kindness stood out from the very beginning. They kept us informed at every stage, answered questions clearly, and always made time for us. Their calm, positive approach took the stress out of the process and made us feel confident in every decision.We’re truly grateful for the exceptional service and the personal touch throughout. Thank you for helping make our house purchase such a positive experience.

From the moment of my first visit, I was greeted by Sammy-Jo, and we looked at properties, she was so welcoming, helpful and informative, and I have decided to purchase a property, she has kept in contact with updated information and is an asset to your company. Kind Regards Dave West

Angel the agent made us feel very confortable and she explained everything I needed to know, even if she had to repeat herself she was very patient and kind and knowledgeable. The place is so lovely and modern. I love what they build there and it's totally away from the main road with an amazing field at the back and a lovely court with lots of plant. Visiting the appartement and being guided through by Angel was a great experience. I really enjoyed it.