Curchods Estate AgentsReviews 

482
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent local knowledge, proactive approach, and ability to make stressful processes smooth. Many people highlight the exceptional service, noting that the team goes above and beyond to keep them informed, mediate negotiations, and provide sound advice and support. Reviewers frequently mention the quick response times and efficient communication, making interactions pleasant and ensuring processes move forward smoothly. However, some customers also noted issues with marketing, such as poorly managed deployment and agents failing to provide key information to prospective buyers. A few other people also felt that communication could be poor at times, with instances of not being informed of changes or decisions being made without consultation. Additionally, some reviewers expressed dissatisfaction with the overall service, feeling that the company was primarily interested in making money rather than client care.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, efficiency, and... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction with the... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team's responsiveness, helpfulness,... See more

Response time

Customers consistently note positive experiences with response times, praising the quick and efficient... See more

Marketing

People report positive experiences with marketing, noting the efficient and proactive approach of the team in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole team at West Byfleet Curchods were excellent. From valuation to sale, the team kept us informed, mediated superbly and answered every question quickly. They had great local knowledge and wer... See more

Rated 5 out of 5 stars

Curchods Woking were fantastic for our move. Justin was brilliant for our initial consultation, but the two stars of the show were Millie and Chloe. Millie managed the first sale of our flat... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. 5* experience. Top estate agents ! Helpful and fully supported at all stages of the sale. All the staff were knowledgeable and guided us throughout the process. Garry wa... See more

Rated 5 out of 5 stars

CURCHODS of New Malden have given outstanding service during a recent most difficult sale in KT3. Difficult due to Kingston Council placing a Residency Clinic, ( for individuals with mental health... See more


Company details

  1. Estate Agents
  2. Estate Agent

Written by the company

Curchods Estate Agents are a multi award-winning Estate Agent with a network of 25 offices across Surrey and Greater London specialising in residential sales and lettings.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

482 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(482)

148 reviews in the last 12 months

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Rated 5 out of 5 stars

After an unusually long time due to…

After an unusually long time due to unforeseen circumstance our chain held together and we have now exchanged and complete in a couple of days. Thank you Laura Lake for being so helpful and caring and for getting us there in the end.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

The absolute best

Honestly the best experience I’ve ever had with estate agents. My journey to buy and sell has been a lengthy nightmare (not their fault!) and I would have never got it done without Tom pushing it all through finally and all the hard work Tom and Jordan did throughout the process. I can’t recommend them highly enough, genuinely lovely people who get tough jobs done.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Florence Road property sale

My wife, Phyllis, and I are very pleased with the service provided by Simon and his colleagues, especially Tony and Sean, at Curchods’ Walton-on-Thames office, in selling the property in Florence Road. Right from the first introductory meeting with Simon, the advice given, through to completion of the sale. We were favourably impressed with the marketing helps, including many photographs of the property which were also made available on Curchod’s website.

We found there to be a pleasant, but business and efficient, relationship with all of Curchod’s staff in Walton. And we thank them for it.

Consequently, we have no hesitation in commending Curchods to other people. A five star assessment!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Professional, proactive and responsive team at Curchods Cobham.

We were extremely happy with the professional, personable and committed team at Curchods Cobham on the sale of my mother's house in a slow market.
The whole team: manager, sales and administration were proactive, responsive and supportive throughout the whole process. I can highly recommend.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Curchods Mortage Services excellent experience

We had an excellent experience with Curchods Mortgage Services while securing our mortgage.

We were introduced to Simon L. through the Curchods estate agency and decided to continue working with him even after purchasing a property through a different estate agent. We felt that Simon L. took the time to truly understand our circumstances, needs, and requirements. He was a valuable sounding board throughout the process even with topics relating to our solicitor and the estate agents.

Once our mortgage product had been selected, we worked with Michelle, who was always responsive and helpful whenever we needed assistance to ensure all the paperwork was completed on time.

The only area for improvement would be the mortgage portal, which at times felt a little clunky, particularly when uploading documents. However, this was a minor issue and did not detract from an otherwise excellent service.

We would happily recommend Curchods Mortgage Services.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Truly a 5 Star Service!

I had a 5star experience and it was because of Holly from the Walton Office.

The care, attention to detail, and again just the care! The housing market right now is horrific, low supply and incredibly high demand but Holly still made such an effort to help me and my sister feel supported and for that I am grateful!

Even on her day off, she organised for me to still be able to get into properties quickly with her colleague Val (who is also fantastic).

Thank you so much to Holly, Val and the team!!

5 Star service truly!!

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Holly at Curchods was fantastic. She was friendly, communicative and super quick at getting back to us with any questions or problems we had. She made the whole experience really smooth and positive and after having quite a negative experience with our previous letting agents, we were really grateful for this!

29 May 2026
Unprompted review
Rated 5 out of 5 stars

We bought a property through Curchods…

We bought a property through Curchods Shepperton and are more than happy to leave a positive review. The purchase took a long time but they kept it on track despite ongoing issues with various parties involved in the transaction. Communication was great throughout and they were very helpful. We also felt that they were honest and transparent. We are delighted to finally be settled in our new home and owe a large part of that to their tenacity in getting it over the line.

6 March 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing customer service, lack of attention to detail

Disappointed with the overall service of Curchods.
The sale of my mother’s has been going on since September 2025.
The house was initially sold within a few weeks, completion scheduled for mid December 2025. The chain collapsed due to the bottom of the chain pulling out.
Therefore our buyer also lost their buyer etc. I was happy to await to for my buyer to comeback as I knew they really wanted the House.
Phil convinced me to go back to the market against my better judgment. We soon had a new buyer.
The solicitors I was using then advised me that a ‘new file’ would have to be opened for the new buyer and that none of the previous work, checks or enquires could be used again. This left me with a bill for £1500.
The previous buyer came back and I decided to accept their offer again.
New solicitors appointed.
As I had incurred costs due to Phil insisting that I go back to market, I asked him if he could adjust his commission, he said no.
Considering that he valued the house for less than it eventually sold for, he has earned more commission than he expected.
It just proves that Curchods are only interested in making money and not about client care.
Spencer was good and helpful.
However there have been occasions where there has been poor communication.
The buyers were booked to arrive at 5 PM but arrived with Alex at 2:30, time had changed and nobody told me, particularly as I was working on my car at the time.
I also mentioned something to Alex, phoned the next day to confirm and he admitted that he had misunderstood.
Also the plans for the house had to be amended twice.
I was also send the sales details of the house by mistake this week (June 2026) which worried me as I thought the buyer had pulled out again, this caused me to panic and phone for an update.
As much as they put on a polished professional image, I would not use them again.
There are plenty of other agents in the area.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Everything a Great Estate Agent Should Be

After exchanging contracts on a protracted sale of our house in Pyrford, we want to thank Charlie, Mark, Jordan and Tom at the West Byfleet office for their unstinting professionalism, care, quality level of service and commitment to achieving the optimal outcome in our case. Faced with a choice over which agent to use, we would not look beyond Curchods again. They are everything a great Estate Agent should be.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

CURCHODS of New Malden / KT3.

CURCHODS of New Malden have given outstanding service during a recent most difficult sale in KT3. Difficult due to Kingston Council placing a
Residency Clinic, ( for individuals with mental health issues, ) next door to the house .) Throughout the 12 month sale period and four aborted sales , CURCHODS gave sound advice and support.
Graeme Boddy.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Curchods were brilliant with our house…

Curchods were brilliant with our house sale, supporting us all the way with advice on the process, what push back we should and should not accept and finding us good buyers. The photos of our property were excellent. The team are incredibly friendly, professional and approachable. I would recommend them to anyone.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Caroline from Curchods Godalming simply excelled.

Two people from Curchods made the buying experience an absolute delight.
Firstly, initial contact through Jonathan who is the manager and a very very decent insightful helpful Man.
However complete kudos has to go to Caroline the senior negotiator who was absolutely 100% rock solid all the way through the process.
She is helpful, professional, polite patient thoughtful.
She is a benchmark for Customer Service.
So much so that on bank holiday’s she made herself available and in the evening she checked her emails and fundamentally made sure that everyone involved in this process were kept informed.
I cannot understate how Caroline’s involvement in the buying process completely transformed not only the outcome but also the experience.
Caroline is a credit to herself and Curchods (both).

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Exaptational Service

We couldn’t be happier with the service our broker Tony Sexstone provided. From start to finish, he was exceptional always responsive, efficient, and incredibly knowledgeable. He took the time to answer all of our questions and guided us in the right direction when purchasing our home, ensuring the process felt smooth and stress-free.
As first-time buyers, we were naturally unfamiliar with many aspects of the process, but he made everything clear and easy to understand. His support and patience truly made this experience enjoyable rather than overwhelming.
He consistently responded quickly whenever we needed help and made sure we fully understood every step. Most importantly, he worked in our best interest, securing an excellent mortgage deal and ensuring we got one of the best rates available on the market.
Choosing him as our broker was one of the best decisions my husband and I have made. We will absolutely continue to work with him in the future and highly recommend him to anyone looking for a dedicated and trustworthy broker.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

We had a fantastic experience with…

We had a fantastic experience with Curchods Godalming and cannot recommend them highly enough. We had valuations from several high street estate agents, but Curchods really stood out. The amount of research and preparation they did on our property before their visit was very impressive, and they were by far the most professional and informed.

Once we listed with them, their communication and level of service were exceptional. They sold our property quickly and guided us through to exchange and completion. A special mention to Adam, Jonathan, and Caroline who made what is normally a stressful process much easier, they were brilliant to work with.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Sold & purchased through Curchods…

Sold & purchased through Curchods Godalming. What a lovely friendly team
They always took my elderly mother into consideration (as this is who the sale/purchased) was for,but always notified me as NOK ..
One more step to go..
Thank you all so much Jean & Caroline x

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Curchods in Godalming have been…Amazing

Curchods in Godalming have been absolutely brilliant from the moment we instructed them to sell our property! I would recommend them to anybody looking to put their property on the market. They are so efficient, helpful and respond quickly to queries. I would particularly like to thank Caroline Davidson and Adam Orrell who have been amazing. Thank you so much.

14 May 2026
Unprompted review

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