Custom heat installed Worcester boiler approximately 12 years ago. Still going strong! Yearly service, past 2 years by excellent Ruby. Have taken boiler cover past 2 years. Peace of mind for a re... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Initial stock shortages pushed back my air conditioning installation without much notice, but everything else was great. Technicians were really friendly and consulted me every time there was a decisi... See more
Company replied
We have recently had a new electric central heating boiler to replace our old oil system, and a new, more efficient immersion heater tank installed . The work was done efficiently, effectively and on... See more
Company replied
We had Custom Head come and fit air conditioning in our house on what turned out to be the hottest days of the year so far. Isaac, Caleb and their colleagues were a lovely bunch who did a great job d... See more
Company replied
Company details
- #42 of 73 best companies in Central Heating Service
- #11 of 21 best companies in Air Conditioning Contractor
- #15 of 38 best companies in Electrician
- #38 of 59 best companies in Gas engineer
- #5 of 12 best companies in HVAC Contractor
- #49 of 95 best companies in Plumber
Written by the company
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat & Cool
Written by the company
- Established in 1980
- Custom Heat & Cool is a family-run heating and cooling company, proudly serving customers across the Midlands and the South West. We've had a physical presence in Rugby ever since our foundation in 1980, and in that time we've encountered pretty much every problem that can occur with central heating, air conditioning, and domestic appliances. We specialise in all aspects of heating and cooling, including boiler installation, servicing and repair, and air conditioning installation and maintenance. We can also install gas fires and full bathroom suites. Wherever you're based, when you contact Custom Heat & Cool you're calling on one of the most experienced heating and cooling teams in the business — and you'll get more than just our decades of know-how. We only use manufacturer-approved parts, and we keep our vans well stocked to give us the best chance of fixing your problem on the first visit. Every job we do represents excellent value for money, and when you ask us for a quote, you'll get our best price first time. Comfort you can feel, care you can trust.
The only company to guarantee same day call out
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Contact info
9 Somers Road , CV22 7DB, RUGBY, United Kingdom
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4.8
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simon Scarfe did his usual thorough job…
Simon Scarfe did his usual thorough job of servicing my boiler.
7 August 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear that the boiler service was carried out to its usual high standard — consistent, thorough work is exactly what we aim for every visit. We look forward to seeing you again next time.
The Custom Heat Team
Quick and easy
Easy to book appointment for boiler service and equally quick turnaround.
Good job by the engineer.
Thanks
7 August 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the booking process was straightforward and that the engineer got the job done promptly. We'll be sure to pass on the kind words to the team.
The Custom Heat Team
The Aircon unit is working great after…
The Aircon unit is working great after being serviced Seams much cooler after being cleaned! The lads did a good job, leaving the shop clean and tidy as they were going along!
7 August 2026
Reply from Custom Heat & Cool
Really pleased to hear the air conditioning unit is performing so well after its service — a thorough clean really does make a noticeable difference. It's great to know the team kept everything neat and tidy throughout the job too, as we always aim to leave a space exactly as we found it.
The Custom Heat Team
Excellent family run business.
7 August 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It means a great deal to hear that our family-run ethos comes through in the way we work. We've been proud to serve the local community since 1980 and that's something we'll always hold onto.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you posting this review. On time, no mess, and a fair price — that's exactly what we set out to deliver every time. Glad it all came together smoothly for you.
The Custom Heat Team
Efficient and friendly service
Efficient and friendly service. The plumber gave sensible advice and didn't try and solve a problem that could not be solved.
6 August 2026
Reply from Custom Heat & Cool
We really appreciate you sharing this. It's great to hear that the advice given was straightforward and honest — knowing when not to overcomplicate things is just as important as fixing what can be fixed. We'll be sure to pass your kind words along to the team.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear you found our team polite and professional — that's exactly the standard we always aim to deliver.
The Custom Heat Team
Everyone I spoke to was friendly and…
Everyone I spoke to was friendly and very helpful. The engineer arrived on time and was excellent at work and friendly. I have never had a problem with the company even the payment was easy. This is not always the case for me at the grand old age of 85!!!
6 August 2026
Reply from Custom Heat & Cool
What a lovely review to read — thank you so much for taking the time to share your experience. It's genuinely pleasing to hear that everything from the office team through to the engineer's visit felt straightforward and friendly, and we're especially glad the payment process caused no hassle at all. We look forward to being there whenever you need us.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear our engineer was with you promptly and that the work was carried out competently — that's exactly the standard we aim for every time.
The Custom Heat Team
The young man who came to service the…
The young man who came to service the boiler was very polite and very efficiant thank you m.watts
6 August 2026
Reply from Custom Heat & Cool
We really appreciate you sharing this — it's great to hear the boiler service went well and that our engineer left a good impression. Politeness and doing the job properly are things we genuinely care about, so it means a lot to read this.
The Custom Heat Team
Their service is very slow and expensive.
Our boiler wasn't working. They came very late. Even their office was closed. The engineer couldn't get a quote or part. so had to wait in the cold another day.
Also, they quoted a very high amount and 2 weeks time period. I got it fixed the same day for a third of their quote! Their service is very slow and expensive.
2 April 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear you received fast, friendly service — that's exactly what we aim to deliver every time. We look forward to helping you again in the future.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the service was completed so efficiently and that our engineer made a good impression. We'll be sure to pass on your kind words to the team.
The Custom Heat Team
Reply from Custom Heat & Cool
What a lovely way to brighten our day! We're really pleased you had a brilliant experience with us, and we appreciate you taking the time to share it.
The Custom Heat Team
Custom heat installed Worcester boiler…
Custom heat installed Worcester boiler approximately 12 years ago. Still going strong! Yearly service, past 2 years by excellent Ruby. Have taken boiler cover past 2 years. Peace of mind for a reasonable price. We r lucky to have this 5 star company on our doorstep in Rugby
Would never consider going elsewhere. All engineers, fitters and office staff are the best you could find anywhere. Thankyou Custom Heat
30 July 2026
Unprompted review
Reply from Custom Heat & Cool
What a wonderful review to receive — thank you so much for taking the time to share this. It's brilliant to hear that the Worcester boiler we installed all those years ago is still going strong, and that Ruby has been looking after you so well during the annual services. Knowing we have loyal customers right here in Rugby who trust us year after year genuinely means the world to us.
The Custom Heat Team
Swift competent clean friendly
4 August 2026
Reply from Custom Heat & Cool
What a great set of words to describe a visit from our team — swift, competent, clean, and friendly is exactly what we aim for every time. Really glad it all came together so well, and we appreciate you taking the time to share this.
The Custom Heat Team
Pricing for a service has gone through…
Pricing for a service has gone through the roof and wasn’t advised in advance. The AI telephone agent is awful too.
4 August 2026
Reply from Custom Heat & Cool
Thank you for your feedback. We’re sorry the price increase came as a surprise and that the AI telephone agent didn’t meet expectations. The cost of the service is displayed before you book as we never want you to feel surprised by the bill. We appreciate you raising this and will take your comments on board as we review the way the cost is displayed.
Friendly helpful and methodical
Friendly helpful and methodical - diagnosed my problem and arranged an appointment quickly to carry out the repair.
28 July 2026
Reply from Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. It's great to hear that the fault was diagnosed clearly and that we got an appointment booked in quickly to get things sorted. We hope everything is running smoothly now.
The Custom Heat Team
booking great people turning up on both…
booking great people turning up on both day no good got 28,000 pound put in my 3 flats and shop hour bot is good people turning up not good at all z real let down android let me know i had meeting today no actual time 🤣no show
30 July 2026
Unprompted review
Reply from Custom Heat & Cool
We’re sorry to read this and would like to look into what happened. Unfortunately, we’re unable to identify your booking from the details in your review. Please contact our team with your name, so we can investigate this urgently.
Had my boiler serviced by Custom Heat…
Had my boiler serviced by Custom Heat this morning for the first time, and I was really impressed. They arrived on time, put protective covers over their shoes (which I really appreciated as I have cream carpets), and carried out the service efficiently and professionally.
Everything was left clean and tidy with no mess, and they took the time to explain exactly what they had done before they left. Excellent customer service from start to finish. I'll definitely be using Custom Heat again and would happily recommend them.
30 July 2026
Reply from Custom Heat & Cool
What a lovely review to read — thank you for taking the time to share your experience. It's great to hear that the small details made a difference, particularly taking care to protect your carpets, as that kind of consideration matters to us. We look forward to seeing you again at the next service.
The Custom Heat Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.