Custom heat installed Worcester boiler approximately 12 years ago. Still going strong! Yearly service, past 2 years by excellent Ruby. Have taken boiler cover past 2 years. Peace of mind for a re... See more
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Review summary
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We had a boiler service as a part of our Care Plan. The engineer attended at the allotted time and was friendly and professional. Unfortunately, the hot water didn't come on the next day, but it w... See more
Company replied
Initial stock shortages pushed back my air conditioning installation without much notice, but everything else was great. Technicians were really friendly and consulted me every time there was a decisi... See more
Company replied
A highly professional company, no wonder Worcester Bosch uses them. The plumber sent out to take out my old boiler and install a new one was excellent - arriving on time, working calmly and quietly th... See more
Company replied
Company details
- #42 of 74 best companies in Central Heating Service
- #13 of 23 best companies in Air Conditioning Contractor
- #15 of 38 best companies in Electrician
- #38 of 60 best companies in Gas engineer
- #5 of 12 best companies in HVAC Contractor
- #49 of 97 best companies in Plumber
Written by the company
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat & Cool
Written by the company
- Established in 1980
- Custom Heat & Cool is a family-run heating and cooling company, proudly serving customers across the Midlands and the South West. We've had a physical presence in Rugby ever since our foundation in 1980, and in that time we've encountered pretty much every problem that can occur with central heating, air conditioning, and domestic appliances. We specialise in all aspects of heating and cooling, including boiler installation, servicing and repair, and air conditioning installation and maintenance. We can also install gas fires and full bathroom suites. Wherever you're based, when you contact Custom Heat & Cool you're calling on one of the most experienced heating and cooling teams in the business — and you'll get more than just our decades of know-how. We only use manufacturer-approved parts, and we keep our vans well stocked to give us the best chance of fixing your problem on the first visit. Every job we do represents excellent value for money, and when you ask us for a quote, you'll get our best price first time. Comfort you can feel, care you can trust.
The only company to guarantee same day call out
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Contact info
9 Somers Road , CV22 7DB, RUGBY, United Kingdom
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4.8
Excellent
5k reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Good service
14 August 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave a review. It's great to hear you received good service, and we hope to be of help again in the future.
The Custom Heat Team
Professional and friendly service
The call to confirm eta was really helpful
The engineer was professional and friendly
20 August 2026
Reply from Custom Heat & Cool
Thank you for taking the time to leave this review. We're really pleased the ETA call was helpful — keeping customers informed is something we genuinely care about. It's great to hear the engineer made a good impression too.
The Custom Heat Team
All round excellence.
This is quite easy and straight foward
Easy to book appointment. Appointment time kept
Polite friendly and professional ehgineer.
Boiler service completed in good time.
Briefed by engineer as to how the boiler was performing.
Area left clean tidy.
Job done.
Excellent, thank you.
14 August 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the booking process was straightforward and that the engineer kept to the appointed time, completed the service efficiently, and left everything clean and tidy. A clear handover on how the boiler is performing is something we always encourage, so it's good to know that came across well.
The Custom Heat Team
Great service…
Engineer phoned me when he was on his way, very friendly and efficient all in all very satisfied
20 August 2026
Reply from Custom Heat & Cool
What a lovely review to receive — thank you for sharing it. It's great to hear that the engineer kept you informed on his way over and made the whole experience a pleasant one. We hope to be of service again in the future.
The Custom Heat Team
Look no further.
Been a client of them for 13 years now on multiple properties. From plumbing to gas and whole new systems not once I had an issue which wasn’t promptly resolved. There is a reason CH went from a local plumbing and service company to a UK wide provider. 5 stars and look no further than them if you have a problem. They are not the cheapest upfront but the headaches and extra spend you avoid because of their first class service greatly reduces issues, makes them the obvious choice in the long run.
3 June 2026
Reply from Custom Heat & Cool
Thirteen years across multiple properties — that kind of long-term trust genuinely means a lot to us, and we're glad we've been able to deliver consistently throughout. You've put it better than we ever could: the real value isn't just in the upfront job, it's in the peace of mind and the problems that never materialise. Thank you for continuing to choose us, and we look forward to being there for whatever comes next.
The Custom Heat Team
Excellent Service Every Time
Over the last week, we've had Custom Heat visit our home three times for a boiler service, a complete boiler replacement, and a call-out for a burst pipe that was unrelated to the boiler.
Every visit was managed efficiently, and all of the engineers who came to our home were excellent. They took the time to explain everything clearly, offered helpful advice on what we should do going forward, and were always friendly, professional, and polite.
They were also incredibly patient with our very curious and nosey 3-year-old, which certainly didn't go unnoticed!
We're so glad we discovered Custom Heat last year when they helped us with another plumbing issue. Since then, they've consistently provided outstanding service, and we won't hesitate to use them again for all our future plumbing and gas work.
Highly recommended. ⭐⭐⭐⭐⭐
4 August 2026
Reply from Custom Heat & Cool
What a lovely review to receive — thank you so much for taking the time to write such a detailed and thoughtful one. It's brilliant to hear that all three visits over the past week were handled smoothly, and the mention of the engineers' patience with your curious little one genuinely made us smile. We're really glad you found us and look forward to being your go-to for all things heating and plumbing for years to come.
The Custom Heat Team
Excellent service as ever
Excellent service as ever, engineer was on time.
Very good thanks
18 August 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear our engineer arrived on time and that the service was up to scratch — as ever! We look forward to helping again whenever you need us.
The Custom Heat Team
The John Lewis of plumbing
A highly professional company, no wonder Worcester Bosch uses them. The plumber sent out to take out my old boiler and install a new one was excellent - arriving on time, working calmly and quietly through the day and completing the job as requested. Recommended.
17 August 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the boiler installation went so smoothly — arriving on time and completing the job calmly and efficiently is exactly the standard we aim for. Your recommendation means a lot to us.
The Custom Heat Team
Great service
Great service, lovely friendly man came out. Have used Custom Heat for quite a few years now & would definitely recommend them.
17 August 2026
Reply from Custom Heat & Cool
We really appreciate you sharing this — it's lovely to hear you've been happy with our service over the years. Long-standing customers mean a great deal to us, and we'll make sure the team knows the kind words were appreciated. We look forward to being there whenever you need us!
The Custom Heat Team
Excellent Customer Service
We had a boiler service as a part of our Care Plan. The engineer attended at the allotted time and was friendly and professional. Unfortunately, the hot water didn't come on the next day, but it was a sticking valve and no fault attached to what was done in the service. We had a telephone call back the same day and an engineer came out and fixed the issue the next day, but said that the valve could stick again and so Custom Heat would replace the valve as a part of the Care Plan at no additional cost.
We are delighted with the organisation which does exactly what it says it will do on the tin!
Superb customer service.
13 August 2026
Unprompted review
Reply from Custom Heat & Cool
What a lovely review to read — thank you for taking the time to share such a detailed account of your experience. It's really pleasing to hear that when an unrelated issue cropped up after the service, our team responded promptly and kept everything covered under your Care Plan at no extra cost. That's exactly the kind of straightforward, reliable service we set out to provide every day.
The Custom Heat Team
standard service and filter change
engineer fitted filter upside down, allowing filter balls to escape into pipe work and reduce flow
7 August 2026
Reply from Custom Heat & Cool
We’re sorry for the issue caused during your service. We’re pleased we were able to put things right. Please don’t hesitate to contact us if you need anything further.
Great service- efficient!
13 August 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave a review. It's great to hear you found our service efficient — that's exactly what we aim for. We hope to be of help again in the future.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear the engineer made the visit such a positive experience — being helpful and friendly matters just as much to us as the quality of the work itself.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave a review. It's good to know you received the service you were looking for, and we hope to be of assistance again in the future.
The Custom Heat Team
Prompt and good service
10 August 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's good to hear the service was prompt and that everything went smoothly. We look forward to helping you again in the future.
The Custom Heat Team
Simon Scarfe did his usual thorough job…
Simon Scarfe did his usual thorough job of servicing my boiler.
7 August 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear that the boiler service was carried out to its usual high standard — consistent, thorough work is exactly what we aim for every visit. We look forward to seeing you again next time.
The Custom Heat Team
Quick and easy
Easy to book appointment for boiler service and equally quick turnaround.
Good job by the engineer.
Thanks
7 August 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the booking process was straightforward and that the engineer got the job done promptly. We'll be sure to pass on the kind words to the team.
The Custom Heat Team
The Aircon unit is working great after…
The Aircon unit is working great after being serviced Seams much cooler after being cleaned! The lads did a good job, leaving the shop clean and tidy as they were going along!
7 August 2026
Reply from Custom Heat & Cool
Really pleased to hear the air conditioning unit is performing so well after its service — a thorough clean really does make a noticeable difference. It's great to know the team kept everything neat and tidy throughout the job too, as we always aim to leave a space exactly as we found it.
The Custom Heat Team
Excellent family run business.
7 August 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It means a great deal to hear that our family-run ethos comes through in the way we work. We've been proud to serve the local community since 1980 and that's something we'll always hold onto.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you posting this review. On time, no mess, and a fair price — that's exactly what we set out to deliver every time. Glad it all came together smoothly for you.
The Custom Heat Team
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