Dash Media Productions LTD Reviews 

Great experience with Dash building our website and managing our social media. Always checking in and happy to help with any requests. Reece & team very professional, friendly and good at what they do!

We had a great experience working with Dash media on our new website. From start to finish, the whole team were incredibly friendly, professional and patient, especially with me changing my mind a few times along the way! nothing was ever too much trouble and any little issues or changes were dealt with quickly and efficiently. We are absolutely delighted with our new website! thank you again to everyone involved!

Unfortunately, I had a very disappointing experience with this company. The service I received did not match what I was expecting, and communication was often difficult.
I was repeatedly given assurances that issues would be resolved, but unfortunately this did not happen. After trying to resolve matters directly without success, I was left feeling extremely frustrated and dissatisfied.
Based on my personal experience, I would recommend doing thorough research and reading independent reviews before committing to their services.

Do not fall for their sales tactics. Dash Media pushed us to pay money upfront on the exact same day in exchange for a "discount." We trusted them and paid immediately, but they completely failed to deliver. The project was left uncompleted, and we were left severely out of pocket.
​They have continuously refused to resolve this, forcing us to pass the matter to DCBL for debt recovery. When enforcement officers turned up, Dash Media refused them entry, and a second enforcement visit is now required.
​They take your money, make promises they don't keep, and refuse to cooperate when held accountable. Absolute waste of time and money.

Terrible service. Would not recommend.

The team are friendly and professional. I loved that they are really clear about the process. Great service. There's lots of scope to really hone in on your vision. The design they are building is way beyond my expectation of what I thought I would get in answer to my brief for my website. They have understood me and my organisation. They have really excelled. I'm looking forward to developing a long term relationship with them. I would absolutely 100% recommend them to anyone looking for a cool, cutting edge design agency.

Really knowledgeable, imaginative and efficient company of top professionals in the field. Collaborative during the process of designing and implementing a native iPhone app.

Always polite, helpful and reliable.
Any issues were dealt with quickly to ensure my business was up and running as soon as possible.
Helped with design, photos, maps and directions.
Dash strive to give excellent customer service.

Fantastic service and support!
​The team at Dash Media Productions LTD has been incredibly helpful throughout building my website. They answered all of my questions quickly and made the entire process smooth and stress-free. Highly recommend!

Brilliant service and support in the development of a new native app for my research

Great team to work with and very patient .

Incredible service and great results. Dash Media have brought Darlington Markets website to life, and we can’t wait for it to go live. Reece and his team have been very supportive throughout

Dash designed my website exactly to my specifications and were always there to provide support following completion. Would recommend

Dash are more than our web Partner, They offer an innovative insight to what is possible that matches our own creative ambition. Together we have delivered an online customer experience second to none. Yes they designed a website for us and delivered it, but have become a collaborative partner further developing our business ideas onto a online platform customers seem to really enjoy

Had a great experience working with dash media always communicating and atentative with any questions I had for them looking to looking to work with them again soon on another project and would highly recommend

We’ve worked with Dash Media on both our marketing and the development of our new website, and I honestly couldn’t recommend them highly enough.
From the very beginning, the team took the time to understand our business, our customers and what we wanted to achieve. They were professional, responsive and incredibly easy to work with throughout the entire process.
Our new website looks fantastic, is much easier for customers to navigate, and truly reflects our brand. The feedback we’ve received has been overwhelmingly positive. On the marketing side, they’ve brought fresh ideas, great creativity and have been proactive in supporting our business goals.
What really stands out is the level of service. Nothing ever feels like too much trouble, communication is excellent, and you genuinely feel like they care about your success as much as you do.
A great team to work with and a company I’d happily recommend to anyone looking for marketing support or a new website.
Corinne Murray-Mac
Sales Director, MAC Foodservice

As our business has evolved, we wanted a website that reflected who we are today. Dash took the time to understand our brand and delivered something that feels authentic, professional and built around our goals. Great team to work with from start to finish

If you value your business and cannot afford to lose significant amounts of time, money and opportunities, please read our experience before deciding whether to use Dash Media Productions Ltd.

When we decided to invest in a bespoke website for our estate agency, we knew it would be one of the biggest investments we’d make. After obtaining several quotations, we chose Dash Media Productions Ltd after being introduced by one of their employees through a property transaction. We met with the owner, Reece, discussed our requirements and genuinely believed we had found the right company.

The project was quoted at £4,850 + VAT with an estimated completion time of 8 to 10 weeks. The agreed payment terms were simple: 40% upfront and 60% on completion.

The initial homepage looked fantastic and we were genuinely excited about what it would do for our business.

Around a month into the project, when little more than a homepage existed, we were asked to pay the remaining 60%. We disputed this because the website was nowhere near complete and both the quotation and invoice stated the balance was payable on completion. We were told our understanding was wrong and reminded that not paying could delay the project further. Reluctantly, we paid in full.

The completion date passed.

Then another.

Then another.

Despite still having no live website, around a year later we received an invoice for the following year’s maintenance and management. We were again told that delaying payment could delay the project further. Although the website was still nowhere near complete, we paid because our business had become noticeably quieter without a website and we couldn’t risk any more delays.

Launch dates continued to come and go. We supplied everything requested, repeatedly extended deadlines and genuinely believed the website would eventually be delivered.

It never was.

Eventually Dash Media Productions Ltd produced a formal findings report accepting responsibility for five weeks with no live website, eleven further weeks where 13 genuine customer enquiries captured through the temporary website were never delivered to us, repeated delays, poor communication, unrealistic timescales, failing to advise us to keep our previous website live and confirming that, because our invoice stated payment was due on completion, the final payment should be refunded.

The report also acknowledged these failings could have caused lost enquiries, reputational damage and loss of SEO visibility. Compensation was later offered at £7,500, payable over more than 3.5 years in monthly instalments, with no guarantee the payments would actually be made and no consequences if they weren’t.

Despite those written admissions, we still have not received the completed website, a refund or any compensation.

Perhaps the most disappointing moment came after we had already paid in full. Rather than simply releasing the website, we were presented with a settlement agreement requiring us to accept the unfinished website “as is”, remove reviews, delete online content, stop discussing our experience publicly and give up legal action in return for compensation by instalments.

After waiting more than two and a half years, we had no realistic option but to commission an entirely new website elsewhere and start again from scratch.

Choosing Dash Media Productions Ltd has been one of the most expensive and disappointing business decisions we have ever made. We began this project excited about the future of our business. More than two and a half years later, we still do not have the website we paid for.

After I continued publicly sharing my honest experience, Dash Media repeatedly reported my reviews in an attempt to have them removed, contacted the police and instructed solicitors.

Prospective customers should carefully consider my experience, as they could potentially find themselves in a similar position if they later raise concerns or post a negative review.

If you are considering using this company, I strongly recommend carrying out your own due diligence and ensuring that every agreement is clearly documented before making your decision.

Couldn’t recommend Dash Media more, they were fantastic when designing all our menus for The Hummingbird. Nothing was too much trouble even with all the alterations required until the menus were perfect.

They were really personal team who came out to meet us and get to know the business. We ended up with a website better than i could imagine and made the business look amazing.
They were there to make changes when we decided to change things last minute and were always happy to get it done