Dears Pharmacy & Travel Clinic  Reviews 

487
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the exceptionally friendly staff and the consistently excellent service provided during their visits. Customers often highlight how knowledgeable and helpful healthcare professionals are, taking the time to explain procedures clearly and making medical appointments feel remarkably smooth, relaxing, and entirely stress-free. However, some reviewers were not happy with prescription management, noting frustrating operational delays, missing items, and long waiting times when trying to collect essential daily medications. A few people also felt that certain staff members lacked proper professionalism, mentioning disorganized communication, unhelpful responses, and frustrating difficulties regarding their scheduled appointments and consultations.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently friendly,... See more

Service

Consumers find service to be positive, highlighting professional, helpful, and knowledgeable staff across... See more

Customer service

People report ambiguous experiences with customer service, highlighting both praise and criticism. Some... See more

Product

Reviewers mention ambiguous feedback about product offerings. While some consumers report success with... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as pleasant and easy.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Pharmacist experience was excellent. Pharmacist explained what vaccines I needed and why. Told me about other things to watch out for and take precautions on and couldn’t have asked for more. Member o... See more

Rated 5 out of 5 stars

Lauren is an outstanding weight‑loss consultant at Leslie. Her expertise is matched by the way she supports you every step of the way — her advice is clear, practical, and genuinely tailored to wha... See more

Company replied

Rated 5 out of 5 stars

I’m a recovering heroin addict where we as usually judged and treated differently in previous pharmacy’s, everybody has been lovely but above all ISOBELL has been amazing! She makes it feel like a sma... See more

Rated 5 out of 5 stars

Lauren the pharmacist at Dears pharmacy in Leslie fife is an absolute asset. She is so knowledgeable about the weight loss injection Mounjaro. I was so sceptical starting this weight loss journey. But... See more


Company details

  1. Pharmacy
  2. Travel clinic

Written by the company

A group of pharmacies operating across Dundee, Glasgow, Edinburgh & Fife, Providing a range of services including Travel Clinics, Children’s Vaccinations, Diagnostic & Private Pharmacy Services to support the health & well-being of the communities we serve.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

487 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(487)

86 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Travel vacations

My husband and I had a great experience at the pharmacy receiving our travel vaccinations. Kamil was extremely helpful, reassuring and positive throughout the whole process, making us feel comfortable and well looked after. The service was friendly, professional and efficient. Highly recommended!

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Kamil @ Dunfermline branch

Kamil at the Dunfermline branch saw me today for a travel consultation and was flawless, professional, personable and comprehensive. The whole process was incredibly easy and probably the least painful injection ive ever had!
Flawless

27 August 2026
Unprompted review
Rated 1 out of 5 stars

Always

Always
Seems to be a problem with the staff in this
branch
Can never find your prescription for ages and generally inefficient!
Needs more supervision

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Very Good professional service

The staff are friendly and approachable with appointments running to time. The pharmacist , Kamil, is extremely knowledgable and helpful always ready to go above and beyond basic service to support and help with queries or worries.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Dears

I had my ears dewaxed. The assistant was very kind and professional. I would recommend.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

As I am immunosuppressed and heading to…

As I am immunosuppressed and heading to Morocco for a golfing trip, I had an appointment with Kamil at the Dunfermline branch, I found him to be very knowledgable and helpful regarding the Travel vaccines I would require, he also recommended a good insect repellent, excellent service

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Kerry at Templehall…

Great experience with Kerry at Templehall having microsuction. She was very friendly and explained everything she was doing and i never felt a thing. I would definitely recommend this pharmacy as everyone was friendly and it is easy to get parked

7 August 2026
Unprompted review
Rated 4 out of 5 stars

Great and knowledgable travel vaccine service

Pharmacist experience was excellent. Pharmacist explained what vaccines I needed and why. Told me about other things to watch out for and take precautions on and couldn’t have asked for more. Member of staff at reception insisted I filled in full form despite having done this already online which I advised. This wasn’t necessary and only thing that could have been managed better. Will continue to use for travel vaccine services.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Microsuction earwax removal. Brilliant experience.

The appointment was incredibly easy to book and I received a confirmation and then a reminder nearer the time. All the staff were very friendly and the lady that did the microsuction was very efficient and skilled at it. She made me feel at ease by chatting with me and they even threw in a free hearing test at the end of the appointment. I think it was very good value for money at £55 for both ears. I will definitely use the service again. Top job!

28 July 2026
Unprompted review
Dears Pharmacy & Travel Clinic  logo

Reply from Dears Pharmacy & Travel Clinic

Thank you for taking the time to leave a review, I will pass this onto our team and we are glad you have had a great experience! If there is ever anything that you need in the future then we will be happy to help.

Rated 5 out of 5 stars

Fantastic experience at 133 High Street

Fantastic experience at 133 High Street, Kirkcaldy this morning. Booked a blood test with Rebecca who was phenomenal throughout. Bloods taken swiftly without any fuss and Rebecca knew exactly what to do with the 3rd party kit I’d taken along. Genuinely a 10/10 customer experience.

29 July 2026
Unprompted review
Dears Pharmacy & Travel Clinic  logo

Reply from Dears Pharmacy & Travel Clinic

Thank you for taking the time to leave a review, I will pass this onto our team and we are glad you have had a great experience! If there is ever anything that you need in the future then we will be happy to help.

Rated 5 out of 5 stars

Dears review

The staff here in Dunfermline high st are very helpful. They care of my ear problem and we’re very helpful. I get my nomads from them too.

24 July 2026
Unprompted review
Dears Pharmacy & Travel Clinic  logo

Reply from Dears Pharmacy & Travel Clinic

Thank you for taking the time to leave a review, I will pass this onto our team and we are glad you have had a great experience! If there is ever anything that you need in the future then we will be happy to help.

Rated 5 out of 5 stars

Review for Kerry at Dears, Kirkcaldy

I recently visited Dears Pharmacy in Kirkcaldy after experiencing sudden hearing difficulty in one ear. Kerry was fantastic from start to finish — friendly, reassuring, and clearly knowledgeable. She quickly identified that the issue was caused by a wax build‑up and explained everything in a calm, professional way. Thanks to her help, the problem was sorted quickly and I left feeling relieved and well looked after. Excellent service and a credit to the pharmacy.

20 July 2026
Unprompted review
Dears Pharmacy & Travel Clinic  logo

Reply from Dears Pharmacy & Travel Clinic

Thank you for taking the time to leave a review, I will pass this onto our team and we are glad you have had a great experience! If there is ever anything that you need in the future then we will be happy to help.

Rated 5 out of 5 stars

Superlative help, advice and care from Kamil at Dears on the High Street in Dunfermline, Fife

Kamil, the Pharmacist, at Dears Pharmacy & Travel Clinic Dunfermline, Fife on Dunfermline High Street, is a totally professional, caring and approachable pharmaceutical expert who has helped me numerous times with my health issues, providing clinical knowledge, reassurance and advice along the way. He is a personable practitioner who really takes the time to understand my pharmaceutical needs. I recommend Kamil and Dears Pharmacy in Dunfermline 100 per cent. Thanks Kamil for your kindness and amazing help.

1 July 2026
Unprompted review
Dears Pharmacy & Travel Clinic  logo

Reply from Dears Pharmacy & Travel Clinic

Thank you for taking the time to leave a review, I will pass this onto our team and we are glad you have had a great experience! If there is ever anything that you need in the future then we will be happy to help.

Rated 5 out of 5 stars

Travel vaccinations

Excellent recent experience of travel vaccinations in Dunfermline branch with Kamil. He was very friendly and helpful, explained everything clearly in a professional manner.

30 June 2026
Unprompted review
Dears Pharmacy & Travel Clinic  logo

Reply from Dears Pharmacy & Travel Clinic

Thank you for taking the time to leave a review, I will pass this onto our team and we are glad you have had a great experience! If there is ever anything that you need in the future then we will be happy to help.

Rated 5 out of 5 stars

Another great consultation with Lauren…

Another great consultation with Lauren at Dears pharmacy Leslie she is amazing and a great help to me .

17 July 2026
Unprompted review
Dears Pharmacy & Travel Clinic  logo

Reply from Dears Pharmacy & Travel Clinic

Thank you for taking the time to leave a review, I will pass this onto our team and we are glad you have had a great experience! If there is ever anything that you need in the future then we will be happy to help.

Rated 5 out of 5 stars

Fantastic service from Dears in Templehall Kirkcaldy

Fantastic service from Dears in Templehall, Kirkcaldy. I had micro suction ear wax removal £55 and that covered 3 sessions that I needed. I also had a free hearing test all done by the marvellous Kerry. Couldn’t recommend this service enough, easy to book appointment online or in store. Thanks again Kerry I will definitely be using this service again.

17 July 2026
Unprompted review
Dears Pharmacy & Travel Clinic  logo

Reply from Dears Pharmacy & Travel Clinic

Thank you for taking the time to leave a review, I will pass this onto our team and we are glad you have had a great experience! If there is ever anything that you need in the future then we will be happy to help.

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