Would recommend

Found what I needed

I have attempted to visit merthyr branch multiple times over the weeks. I needed spray paints for projects but the section in store is a mess. Paints all over the place, missing price cards. The cans of spray paint have all been sprayed over, broken lids and NEVER restocked. I could go in a month from now and it will still be in the same state. Very disappointing.

I don’t even know what I’m reviewing as it’s been ages since I purchased from b&q

Ordered items to be collected at store. No problems, items available for immediate collection.

My club membership cancelled and no notification given. Even if the clubcard was accepted every time when scanned, I've notices that no vouchers or discounts are sent to me anymore.
Nobody able to restate the account and provide the discounts linked to the active card.

"Thank you" b&q, you just lost a customer

Always great service by the store staff and also helpful staff from the call centre.

Ordered on the 14/09 arrived a week later, opened it up a few days later it was damaged. Started a return process which was painful seen as it was from a third party store and it was returned after several emails to and from over a period of 2 weeks. Taking photos, packing and unpacking because the photos apparently wasn’t good enough etc. exchange was only possible when they collected and received etc. now none are in stock so I had to either wait another 3:4 weeks or get a refund. Joke… I genuinely didn’t know B&Q did third party selling like eBay. Never again.

This is easy to collect and I can fix my time take it

Supplied replacement kitchen doors on time and delivery on date promised. No complaints. Over ordered two parts which I returned to the store for credit. No problems doing this my only complaint was when I was returning the items which were large I must of walked through a large spill of paint in the car park. Unfortunately I only discovered when I got home and my dark blue carpet got the paint from my shoe. My car also got paint from my shoe. I complained to the store and was advised that they don't own the car park and there are signs up stating they are not responsible. I got a £15 B&Q voucher for my inconvenience

In general B&Q is expensive and only shop there if i have to.

Timber quality is terrible!

Picked up a catalog for fitted wardrobes in the Gillingham store last week. I spent hours measuring up and deciding what we need only to find out it's out of stock, and the prices are higher than the catalog which seems to be out of date. After a few tries yesterday I managed to speak to someone in store, she said she would get someone to call me back, over 24hrs later nothing, and they haven't been answering the phone at all today.
I tried booking an online design consultation but the appointment time came and went with no communication other than a confirmation email, I'm not sure whether to start again elsewhere or not.
Worst customer service ever, the CEO and management should be sacked, the only people I managed speak to were in a call center and they couldn't answer any of my questions.

good service, delivery and product

I bought two large plant pots from B&Q’s website at a clearance price. The payment was successfully taken, and I had already dug up my plants ready to replant them in the new pots.
However, I then received an email saying that my order had been cancelled and my payment refunded, without giving any reason.
I contacted customer service to ask what had happened. I was told that the items were out of stock, even though I could still add the pots to my shopping basket and place an order on the website. This clearly shows a serious problem with B&Q’s website inventory information and logistics management.
I then waited for the complaints department to investigate. Eventually, I was told that they actually had four of these pots in stock, but all four were cracked! I was extremely surprised to hear this. If the pots were damaged and unsuitable for sale, why were they still being shown as available to purchase on the website?
The complaints staff told me that it would take a couple of days for them to remove the damaged items from the online shop. This is simply unbelievable.
This experience has completely destroyed my trust in B&Q. I would expect a major retailer to have accurate stock information and proper quality control. Instead, I was left with plants already dug up and no pots, because of B&Q’s poor stock management and communication.
I will not be buying from B&Q again, and I will be unsubscribing from their communications.

Great service from the paint mixing dept, Portrack Lane Stockton. Mark talked us though the different paint brands, selecting the best for our needs.

I ordered some items on line supposedly in stock at my local branch
The order was confirmed and my credit card debited then I received an email cancelling the order
I am still waiting for a refund

Good range of products in store at competitive prices and helpful staff.The click and collect service is convenient and efficient if you know exactly what you want.
The vast majority of times i can source my needs in store but it is always worth checking in store availability on line before setting off.

Just driving by so i thought lets have a look and see if they have any

I ordered a few items and paid for delivery. On the day one item was missing, other was opened and used and another was bended. I requested a refund but the customer service wasn’t able to issue before the shop collected the faulty items. The shop wasn’t picking up the phone and when I finally got through the pickup hasn’t showed up. No confirmation, no phone call or text. It’s been 6 weeks now and still no refund. Don’t sell used products to customers, protect the product in transit. Take the customer seriously, sorry doesn’t fix it, pay what you owe and compensate.