DJ Alexander Reviews 

2,787
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 822 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated professional staff and local property managers for being exceptionally helpful, approachable, and always ready to answer any questions. Many consumers note that the overall renting and property sales processes are remarkably smooth, efficient, and surprisingly stress-free from start to finish. However, some reviewers were not happy with the maintenance services, mentioning that arranging necessary property repairs took far too long. Some people also felt that communication during move-out procedures and administrative tasks could be frustratingly difficult, leading to a less seamless overall experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently professional, friendly,... See more

Service

Users describe positive interactions with service, highlighting professional staff, clear communication, and... See more

Customer service

Consumers find customer service to be positive, highlighting smooth processes and excellent communication... See more

Response time

People report positive experiences with response times, noting that communication is prompt and helpful... See more

User experience

Reviewers express high satisfaction with their overall user experience, describing the rental and moving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an excellent property manager who oversaw our flat for many years. Provided very good support to the tenant and to me as landlord. Maintenance team were responsive when problems arose. Accounts te... See more

Company replied

Rated 5 out of 5 stars

Cameron Lindsay was great to deal with. From the time a friend viewed the flat on our behalf to his email to us to begin the application process was a matter of a couple of hours. And he was back in t... See more

Company replied

Rated 5 out of 5 stars

Emma at DJ Alexander could not have been more helpful! We attended a viewing for a flat which we loved, and which Emma was the viewing agent for. When we were slightly unsure of the application proces... See more

Company replied

Rated 5 out of 5 stars

A very good, professional company. My case was personally handled by Shannon Patrick, who is the End of Tenancy Property Manager. I can speak of her in nothing but the highest terms. She resolved... See more

Company replied


Company details

  1. Estate Agents
  2. Industrial Real Estate Agency

Written by the company

We wrap four decades of experience across Edinburgh, Glasgow, and St. Andrews and we are here to help you find, sell or let your property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

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4.7

All reviews

(2,787)

800 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent and professional service from Amy O'Neil

Another excellent experience with D J Alexander who provided a prompt service to replace a shower and surround. Communication with Amy O'Neil was excellent and the contractor they used (Daryl) was very responsive and helpful. Highly recommend.

19 August 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Jane, for this excellent review. We will pass this onto Amy and the Team.

Rated 5 out of 5 stars

Caroline is fab!

Our experience with Caroline was fantastic! We met her at the property to get the keys and she was kind enough to stay after 5pm to get us checked in. She was thorough, great at explaining things and a very welcoming person. 10/10 Would recommend Caroline to any prospective renters.

17 August 2026
Unprompted review
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Reply from DJ Alexander

Thank you for this excellent review. We will pass this onto Caroline and the Team.

Rated 5 out of 5 stars

I’ve had my property portfolio managed…

I’ve had my property portfolio managed by Littlejohns, now DJ Alexander, for around 23 years, and the experience has been consistently excellent. Alison, Rebecca, Marie, Scott, and many others over the years have always gone above and beyond to ensure my properties are well looked after and maintained to a high standard.

Their professionalism, reliability, and proactive approach have given me complete peace of mind, especially now that I’m living in Australia. It’s reassuring to know everything is in such capable hands.

I wouldn’t hesitate to recommend DJ Alexander to anyone considering renting out a property—they provide a truly outstanding management service.

19 August 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Mark, for this excellent review. We will pass this onto Alison, Rebecca, Marie, Scott and the Team.

Rated 5 out of 5 stars

Great First Impressions

Thank you, Emma Wright, for such a friendly and professional viewing! I appreciated how quickly DJ Alexander's letting team got back to me to offer me the flat. I look forward to letting from you over the next couple years. All the best!

17 August 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Kelly, for this excellent review. We will pass this onto Emma and the Team.

Rated 5 out of 5 stars

Conner Quinn was super helpful

Conner Quinn was super helpful. Felt very welcomed and informed during the viewing and he made the application process very simple!

6 August 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Andrew, for this excellent review. We will pass this onto Conner and the Team.

Rated 5 out of 5 stars

Lewis has been a fantastic help working…

Lewis has been a fantastic help working together getting properties repaired in a quick and timely manner. He is always very kind and a pleasure to work with :)

17 August 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Dana, for this excellent review. We will pass this onto Lewis and the Team.

Rated 5 out of 5 stars

Emmas replies were quick

Emmas replies were quick, prompt and helped made the application process easier. Thank you for the support

18 August 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Talya, for this excellent review. We will pass this onto Emma and the Team.

Rated 5 out of 5 stars

A1 Service

Recently switched responsibility for letting my flat to D J Alexander and I cannot speak highly enough of the service from Keiran and the team. They ensured that the flat was viewed and let very fast, and that all needed maintenance and upgrading was done in the tight window between tenants at a reasonable cost. All in all a very reliable and friendly service in an environment where risks and stresses can be high.

5 August 2026
Unprompted review
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Reply from DJ Alexander

Thank you, John, for this excellent review. We will pass this onto Keiran and the Team.

Rated 5 out of 5 stars

DJA offer a first class service

DJA offer a first class all round experience, careful selection of tenants. Regular property inspections and prompt response to any queries.
Stephanie McMillan is a very professional property manager who offers first class support

14 August 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Robert, for this excellent review. We will pass this onto Stephanie and the Team.

Rated 5 out of 5 stars

Cameron Lindsay was very helpful and…

Cameron Lindsay was very helpful and made the viewing and application process very straight forward for us. Thanks!

17 August 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Tilly, for this excellent review. We will pass this onto Cameron and the Team.

Rated 4 out of 5 stars

Thanks to Connor Quinn for assistance…

Thanks to Connor Quinn for assistance with my application for recent rental.
My one complaint was my original viewing being cancelled on the morning of the viewing with no explanation and not informed verbally but by text.

16 August 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Gillian, for this excellent review. We will pass this onto Connor and the Team.

We’re sorry to hear about your experience of your viewing being cancelled at short notice. We always aim to deliver the highest standard of service, and we take feedback like this very seriously. So we can look into this properly, please contact our Customer Service Team at customerservice@djalexander.co.uk who will be able to assist you further.

You can also find details of our formal complaints procedure on our website.

Thank you again for raising this with us.

Rated 5 out of 5 stars

Smooth move in process

Smooth move in process, Matthew was very communicative throughout

15 August 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Robert, for this excellent review. We will pass this onto Matthew and the Team.

Rated 5 out of 5 stars

Matthew Henderson was excellent in…

Matthew Henderson was excellent in helping us move in and letting us know how the flat works. Excellent service!

13 August 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Jamie, for this excellent review. We will pass this onto Matthew and the Team.

Rated 5 out of 5 stars

Incredible Service from Staff

It was our first time renting through DJ Alexander, and it was by far easier and more accommodating than previous letting agencies. We were provided support and clear instructions at every step. Customer service was top notch, with Gael Mitchell being friendly and incredibly helpful in getting us accustomed to the building and checking thoroughly that everything was in order before leaving us (checking door locks, fobs, mail box usage etc.) She was a great help and made the process less stressful and more enjoyable whilst still maintaining professionalism.

14 August 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Owen, for this excellent review. We will pass this onto Gael and the Team.

Rated 5 out of 5 stars

Excellent service from the team

Excellent service from the team, especially from Caroline Connelly who met us twice at the property and was warm, friendly and professional.

31 July 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Laurence, for this excellent review. We will pass this onto Caroline and the Team.

Rated 5 out of 5 stars

Emma Wright made my flat hunting…

Emma Wright made my flat hunting experience feel very easy due to her quick replies and attentiveness during the process. Thank you very much !

12 August 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Orla, for this excellent review. We will pass this onto Emma and the Team.

Rated 4 out of 5 stars

Thank you Saif Tufail

I want to share how grateful I am for Saif Tufail’s help resolving a bed bug issue in my flat. I won’t pretend the start was easy — there were some delays early on, and I know that’s often out of an individual’s hands when everything needs landlord sign-off first, which understandably takes time.

But Saif communicated clearly, kept me updated, and made sure the treatment actually got sorted. I’m now sleeping soundly in a treated flat with a new bed, and honestly, that peace of mind means a lot.

Thank you, Saif, for your patience and for genuinely seeing this through. It’s not lost on me how much of a difference good communication makes when you’re dealing with something this stressful.

13 August 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Anete, for this excellent review. We will pass this onto Saif and the Team.

Rated 5 out of 5 stars

A very happy repeat client of DJ Alexander

As a repeat client of DJ Alexander I’ve just received a first class service from Benjamin Kelly. Ben found excellent tenants for my Edinburgh house after only one mornings viewings, lasting 90mins or so! Ben was professional, friendly, knowledgeable, an excellent communicator and clearly experienced at what he does. A completely stress free experience. Thank you Ben and DJ Alexander.

12 August 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you for this excellent review. We will pass this onto Ben and the Team.

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