Fast and complete help and repair of the damaged case. May you should think about if the contact language in English is correct. Not everyone in Germany is able or willing to communicate in English.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The good contacts, updates and follow-up. Also to know if one is not satisfied with the luggage been replaced. It will also be nice if GLS can be specific about the time for pickup or delivery!
Company replied
Fast and reliable processing of the case. Very fast pickup and delivery. As a little „minus“ for a five star experience: The repair was not perfect. Some bumps and scratches are still visible. Thi... See more
Company replied
Although the service was a bit "bumpy" at first, everything was sorted out after a personal phone call. My suitcase has now been repaired and returned, and I’d like to thank you for the professional s... See more
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Company details
Written by the company
Dolfi1920 ist das weltweit führende Unternehmen für die Regulierung von Gepäckschäden, die während einer Flugreise entstehen. Rund 100 Airlines auf der ganzen Welt vertrauen unserem Service. Zusätzlich gehören Garantiereparaturen, After Sales Management und Privatreparaturen zu unserem Portfolio.
Contact info
Langer Kornweg 34D, 65451, Kelsterbach, Germany
- +49 30 30806777
- info.germany@dolfi1920.de
- dolfi1920.de
4.2
Great
6k reviews
Asks customers to review
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Impressive, fast ande excellent service.
After scheduling an appointment, my damaged suitcase was picked up from my home, quickly repaired and returned.
Every step was documented, so I was constantly kept up to date on the progress.
Thank you very much!
27 July 2026
The replacement of my damaged suitcase…
The replacement of my damaged suitcase with a new one wasn’t particularly fast, but since I was staying at my destination for a while, it was fast enough for me. It could have been a problem if my stay had been shorter
30 July 2026
30/07/2026 still no luggage or info…
30/07/2026 still no luggage or info since end of May.
However, nice of them to have time to comment each review. They could certainly use the time more efficiently.
30 July 2026
Unprompted review
They ask me to review them before Even…
They ask me to review them before Even receiving my new suitcase I was promised. It has been over 14 days and I have still heard nothing from them.
30 July 2026
Fast and statisfactory service.
23 July 2026
My luggage come back but not repaired…
My luggage come back but not repaired zipper. It is still damaged. Very bad service. Case from may and only now get back but not repaired, i cant use it for my trip.
30 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Super quick and great updates
30 July 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Swift response and action!
28 July 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Service was good but came back sticky
Service was good. It took almost 1 month for my bag to be repair after first message. But my carry-on came back with my stickers scratched and the front part is sticky, looks like something was stuck on top of my sticker and removed leaving it with scratches and sticky.
28 July 2026
Reply from Dolfi1920
Dear passenger,
thank you for your feedback.
We are sorry that the quality of the service offered did not meet your expectations.
Any comments from customers are an extremely valuable source of information for us on how to improve the quality of the services offered. We apologize for any inconvenience.
We will analyse your case to solve the problem.
We wish you safe travels in the future.
Best regards,
Dolfi1920 Team
Complaints filed at the airport
Complaints filed at the airport, Dolfi informed about every stage of the complaint, a courier was sent to me and the suitcase was repaired. I quickly got it back. Everything went smoothly.
7 July 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Excellent Service!
What a great service! Beginning from the Pick-up to the end of Delivery. Excellent!
29 July 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
My suitcase was only partially…
My suitcase was only partially repaired, the locking mechanism wasn’t, what’s the point to send a luggage for repair if part of tibia still broken?
20 July 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to report your experience with our service to us. Your feedback is very important to us.
The damage to the locking mechanism was not reported on the damage report, nor was it reported to us.
We have received your email and have already opened a complaint in our system and requested pictures from you. Please check your emails for details.
As soon as we receive the pictures from you we will review them and then get back to you.
Thank you
Best regards
Team Dolfi 1920
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Extremely friendly, extremely fast, extremely competent
Super fast, super friendly.
The team sent extremly friendly mails informing me about every step.
My bag was picked up and brought back to me with a brand new zipper the exact colour of my bag, and even a brand new lock.
Extremely recommendable!
28 July 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
quick handling of complaints
24 July 2026
Reply from Dolfi1920
Dear Passenger,
Thank you for your feedback. Your suggestions are very important to us. We are proud to have contributed to your positive experience.
We wish you safe travels in the future.
Dolfi1920 Team
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
All in all just a great experience
All in all just a great experience, fast replies and my new suitcase came fast and easy. 5/5 stars I hope I don’t have to file another complaint about my suitcase soon but the Dolfi1920 made it easy and comfortable.
27 July 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
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