DW Windows Ltd Reviews 

1,505
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, friendly, and knowledgeable staff, including sales representatives, surveyors, and fitters, who often go above and beyond. People frequently highlight the seamless service from initial inquiry to completion, noting the high standard of workmanship and product quality. Reviewers are particularly pleased with the efficient installation process, the tidiness of the work, and the excellent after-sales support, resulting in beautiful and high-quality products. However, some customers also noted issues with the installation process, including instances where repairs were needed after fitting or damage occurred, such as cracks or leaks.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, friendliness,... See more

Service

Clients share positive opinions on service, consistently highlighting excellent experiences from initial... See more

Quality

Customers consistently express satisfaction with the quality of products and workmanship, noting that windows... See more

Product

Users describe positive interactions with product, with many customers expressing extreme happiness and... See more

User experience

Consumers find the overall user experience to be positive, often describing it as fantastic and seamless from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fitters were great and arrived on time. (Dan and Steve)Tidied up every day and removed all waste. Windows look good, and guttering (but it hasn't rained yet!) Used this company 3 times now. Already... See more

Company replied

Rated 5 out of 5 stars

Our experience of D W Windows was 5 star from start to finish. From dropping in at the showroom & placing an order to John the surveyor measuring up & actually saving us some money (thanks John) to Ga... See more

Company replied

Rated 5 out of 5 stars

I recently had new patio doors fitted, and some windows replaced by D. W. Windows. I can honestly say that the whole experience was excellent from start to finish. Everyone I spoke to was professional... See more

Company replied

Rated 5 out of 5 stars

Fantastic from start to finish! Friendly, knowledgeable and very good at what they do. I cannot recommend DW enough! Brilliant! Special mention for Gaz, who fitted the door. Top guy! S... See more

Company replied


Company details

  1. #14 of 36 best companies in Window installation service
  2. #7 of 12 best companies in Conservatory Contractor
  3. #11 of 57 best companies in Door shop
  4. #15 of 45 best companies in Double Glazing Installer
  5. #2 of 7 best companies in Glass Industry
  6. #63 of 246 best companies in Home improvement shop

About DW Windows Ltd

Written by the company

Contact Us

Built on quality, affordability & reliability! We install Windows, Doors, Sliding Patios, French Doors and Bi-Fold Doors as well as Roofline (fascia, soffit & guttering) Porches, Conservatories and Orangeries with all associated building work. We work throughout the West Midlands and beyond mainly domestic properties however complete work on some commercial properties too.

Here at DW Windows we would like to think that we are different to any other double glazing companies. We genuinely care about our customers, giving each one the level of service we would expect ourselves. We have a genuine pricing structure with no pushy sales tactics, high quality installers and a second to none aftersales service all delivered with affordability in mind.

Book a FREE Quotation

Our business has grown to where it is today through satisfied customers recommending us and complimenting our products & customer service. Our GENUINE testimonials can be seen on our Website, Facebook Page and Trustpilot. We are a FENSA approved installer for your complete peace of mind. We provide our deposit protection insurance and our insurance backed guarantee via the Plastic Windows Federation (PWF) all included in our price.

If you choose DW Windows you will be allocated a dedicated Surveyor as a 1st point of contact during your installation. Also a dedicated aftersales team will look after you once your project is complete. Our workmanship, materials (including the glass units) and labour are provided with a full 10-year, insurance backed guarantee.

If you have not done so already please visit our showroom in Coseley for inspiration, where we have 8 conservatories, 2 orangeries plus dozens of windows and doors on display over the showroom.

Visit our Coseley Showroom!

We have fitted thousands of windows & built hundreds of conservatories and orangeries over the last 20+ years throughout the Midlands of all shapes and sizes and it would be a pleasure to add yours to the list.

If you have any questions please do not hesitate to contact us on 01902 661779 or email sales@dwwindows.co.uk.

We are happy to help.

Book a FREE Quotation

View our latest offers!

For your complete peace of mind, all our installations come with our 10 Year Insurance Backed Guarantee

Finding the right installer isn't just about price!

Finding the right installer isn't just about price!
Built on Quality, Affordability and Reliability

Contact info

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Never miss a deal with DW Windows! Visit us online or at our Showroom!

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(1,505)

179 reviews in the last 12 months

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Rated 5 out of 5 stars

Porch installation and bay window canopy re tile,facias and guttering

Contacted DW windows for a quote for windows for a brand new pvc porch installation including footings,a new canopy which which was to be adjoined with existing bay window canopy a new re tile with fascias and guttering
Absolutely over the moon with the finished project .
Aron the salesman was friendly and helpful and adapted to our needs when we wanted to alter our initial plans due to our budget.(will have windows next time)A few hikups with quote but was soon sorted.
The project took longer than we expected .The porch base was put down in April but the rest of the porch was completed in July. We were told this was due to numerous trades persons being available at the same time to complete our project as we wanted electrical work done as well as plastering the external (now internal wall) We loved the updates/progress we could see on customer portal and made payment stages easy to follow.
Now it is finished it was well worth the wait .We love the size of the porch and the difference it has made to our home so many good compliments from neighbours.All the work carried out was proffessional and the fitters and electrician/plasterer were very friendly and professional and very tidy.Just got on with it and enjoyed a cuppa or 2😉
We absolutely love our new porch my house looks amazing now and have now recommended to another family member.
Thank you DW windows .Hope to get my windows done in near future

1 July 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Wow!!! thank you so much for your wonderful review! ❤️

We honestly can't tell you how happy it makes us to hear how much you love your new porch. Reading that you're "absolutely over the moon" with the finished result is exactly what we work towards, and knowing it's transformed your home and is receiving so many compliments from your neighbours is fantastic.

We're especially grateful for your patience throughout the project. We completely understand the wait was longer than expected, and we appreciate your understanding while we coordinated all the different trades to ensure everything, from the electrical work to the plastering, was completed to a high standard. It's also great to hear that our customer portal helped to keep you updated along the way.

Aron along with the team will be delighted to know their professionalism, tidiness (and appreciation for a good cuppa!) made such a positive impression.

Thank you as well for recommending us to your family member, that's a fantastic compliment to us. We are grateful for your trust and we'd be more than happy to help when you're ready to have your windows replaced too.

From the DW Windows team, thank you again for choosing us. We hope you enjoy your beautiful new porch!

Rated 5 out of 5 stars

Friendly professional lads

Friendly professional lads, very efficient.

21 July 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you for your 5-star review! We are happy to hear you had a good experience with our fitters and that they made a positive impression! Thank you for choosing us😊

Rated 5 out of 5 stars

Brilliant service from planning to…

Brilliant service from planning to installing the Door..The fitters was excellent.If you need a new door these are the people to contact pure professional so pleased.A big thanks for doing a great job for all involved.well done DW windows.

23 July 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

This is music to our ears! We are really happy to know you had a great experience with us from planning to installation and that our fitters made a positive impact as well. We hope you love your new door! Thank you for choosing DW Windows 😊

Rated 5 out of 5 stars

Great service !

Great service from the moment we walked into the showroom ,all through the process to installation despite changes needing to be made. Would highly recommend.

28 July 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you for your review and for trusting us with your home! We are super pleased to hear you had a smooth experience with us. Thank you for your recommendation and we hope you love your new door!

Rated 5 out of 5 stars

From first contact to fitting new door…

From first contact to fitting new door excellent service & fitting. Definitely recommend

23 July 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you so much for your 5* review!We’re really pleased to hear you had a positive experience with us from start to finish, and we hope you love your new door!

Thanks again for choosing DW Windows!

Rated 5 out of 5 stars

Fitters were great and arrived on time

Fitters were great and arrived on time. (Dan and Steve)Tidied up every day and removed all waste. Windows look good, and guttering (but it hasn't rained yet!)
Used this company 3 times now.
Already recommended to others

21 July 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you so much for your great review! 😊 Brilliant to hear Dan and Steve looked after everything and kept things tidy throughout, that’s exactly what we like to hear!

We’re really pleased you’re happy with how everything looks… now we just need a bit of rain to give that guttering its big moment! 😄

Thank you for trusting us again with your home for the 3rd time and for your recommendation!

Rated 5 out of 5 stars

Outstanding service and aftercare

Outstanding service and aftercare – highly recommended

I have dealt with DW Windows on a number of installations over the years and, for me, the real measure of a company is not simply how they perform when they are carrying out the original work, but how they respond if you need them years later.

We recently had a particularly difficult issue at a residential development involving water ingress around some French doors. Despite the original installation having been completed several years ago, DW Windows were incredibly responsive. Paul and the team attended site, took the time to properly investigate what was happening and, importantly, helped identify the root cause rather than simply carrying out a superficial repair.

They then worked directly with the residents to arrange access and deal with the remedial works, keeping the whole process straightforward and professional.

In construction, aftercare of this standard is genuinely valuable. It is very easy for companies to be attentive while a job is live; it says far more about a business when they are still prepared to pick up the phone, attend site and help resolve an issue years afterwards.

Excellent service, knowledgeable people and a company that clearly cares about its reputation and its customers. I would have absolutely no hesitation in recommending DW Windows.

24 July 2026
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

Wow!! Thank you so much for such a thoughtful and detailed review, we appreciate you taking the time to share your experience 😊

Being there for our customers long after installation is just as important to us as the work itself, so we’re really pleased we could support you and get everything properly resolved.

We’ll be sure to pass your kind words on to Paul and the team, they’ll be really happy to know you felt looked after.

Thanks again for your continued trust in us over the years and for your recommendation, it means a lot!

Rated 5 out of 5 stars

A really good company to deal with.

A really good company to deal with.
Had replacement windows and glazed panels which were fitted to a high standard. We have since ordered a replacement front door having seen the standard of workmanship from DW.
Would highly recommend.

17 June 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you so much for your 5*review! 😊We’re really glad to hear you were happy with the standard of your windows and glazed panels. It’s great to know our workmanship made such a good impression that you’ve trusted us again, this time with your front door!

Thank you again for choosing us!

Rated 5 out of 5 stars

I recently had new patio doors fitted

I recently had new patio doors fitted, and some windows replaced by D. W. Windows. I can honestly say that the whole experience was excellent from start to finish. Everyone I spoke to was professional, friendly and knowledgeable. I received excellent advice, and all options were fully explained to me. I was kept fully informed at all times. The fitters arrived on time and completed the work to a very high standard, and they treated my home with respect. I can highly recommend D. W. Windows.

23 July 2026
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Reply from DW Windows Ltd

This is music to our ears, thank you for such a fantastic review! 😊

It’s great to hear everything went smoothly and that you felt supported and well informed throughout the whole process.

We’re really glad the team made you feel comfortable and that the installation was carried out to such a high standard while taking care of your home.

Thanks again for choosing DW Windows!

Rated 5 out of 5 stars

Gary fitted my new front door today

Gary fitted my new front door today.
His expertise was clearly evident he's a perfectionist was amazing. Cleaned up removed all waste he's a credit to the company . Sooooo happy with my new front door . Thank you Gary

23 July 2026
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you for your 5* review! We are super pleased you are happy with your new Hudson Rockdoor in light oak - it looks beautiful! We are also happy to hear that Gary left a good impression and took good care of your home. Thank you again for choosing DW Windows 😊

Rated 5 out of 5 stars

very good and polite

very good and polite. all cleaned up after the job. They have done the front and the back of our house now

22 July 2026
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Reply from DW Windows Ltd

Thank you so much for your review and for coming back to us to have the front of your home done too! We're really pleased to hear you're happy with the work, and that everything was left clean and tidy. Thank you again for choosing DW Windows 😊

Rated 4 out of 5 stars

New French doors

New French doors appear well constructed and have a solid appearance and feel during use. They were fitted with care and tenacity to do the job professionally. Thank you.

1 July 2026
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Reply from DW Windows Ltd

Thanks for the review and kind words about the French doors. We're glad the fit and finish met your expectations.

To earn that 5th star next time, was there anything we could have done better? We'd love the honest feedback so we can keep improving. Thank you again for choosing DW Windows :)

Rated 5 out of 5 stars

Excellent workers.

Excellent workers.
Arrived on time
Very clear what they had to do
Very tidy
Explained to customer any issues

16 July 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you so much for your kind words! We're really glad to hear the team arrived on time, kept everything tidy, and communicated clearly with you along the way. Making sure our customers feel informed and respected is just as important as the work itself. Thank you again for choosing DW Windows 😊

Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish!

Friendly, knowledgeable and very good at what they do.

I cannot recommend DW enough! Brilliant!

Special mention for Gaz, who fitted the door. Top guy!
Special mention for Rachel Hunt, for a very patient and knowledgeable approach. Made us very comfortable.

14 July 2026
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

Such a fantastic review! It's great to know our team made a positive impression and made your experience stress-free.

We will pass your words onto Gaz and Rachel, they will be really pleased! Thank you for choosing and recommending us 😊

Rated 1 out of 5 stars

Left cracked wall

They came on the first day and went at 3 to watch the england game, leaving bricks not filled over night, lucky it didnt rsin. Told my wife rhey where going to plaster out massive whole but just covered it with a plastic strip. Returned the next day to finish and left the wall with a crack and paint hanging off.

19 June 2026
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

Hi Mr Turley, I am struggling to find an order at DW in your name "Neal Turley", we have two orders ongoing with the name Turley but neither have concerns reported. Could you email your order number and / or postcode to me please so that I can locate your order and resolve any issues, also to ensure that this review is on the correct DW Windows and not another window company with the same name.

Please email joanne.walters@dwwindows.co.uk

Update 21.07.2027 We have not received any further information from you and cannot find any record of you as a customer of ours so can only assume that you have posted this on the wrong installers page. I am available on 01902 661779 joanne.walters@dwwindows.co.uk should you wish to discuss this matter.

Rated 5 out of 5 stars

Chris and Brett were amazing

Chris and Brett were amazing. Turned up on time, kept everything really clean and tidy and worked really hard during one of the hottest days of the year. Would 100% recommend. Service from DW has been amazing all the way through. Thank you so much!

10 July 2026
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you so much for your 5* review! We’re really pleased to hear you had a great experience with us from start to finish.

Chris & Brett never let any weather stand in their way when it comes to fitting, and they’ll be delighted to hear your feedback.

Thank you for choosing us and for recommending DW Windows :)

Rated 5 out of 5 stars

DW Windows products & customer service

We have always known DW Windows cares about quality & delivers
value for money. This was from feedback via friends & for us, word of mouth recommendations mean a great deal.

Fast forward to our experience; DW Windows have proven their worth.

From the start of the process with Sales Rep Aaron, who has excellent customer service skills, & guided us through the initial design. Our property is old & of course, we needed to comply with updated H&S Regs Aaron ensured the spec was accurate & this assurance came from Steve the Surveyor with Paul supporting. Thanks to Steve, who found a great match with tiles for our stunning canopy over the bay window.

Fitting took only 4 days & hats-off to Craig & Ian who did a sterling job in the extreme heat mid June, absolutely amazing & consulted us at each stage with suggestions & advice.
Needless to say we are extremely satisfied with the outcome.

Team DW Windows, thank you for a superb product & customer service - we will continue to recommend your company.

18 June 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Reviews like this make our day!! Thank you so much for taking the time to share your experience and for your fantastic 5-star review.

It means so much to us that you chose DW Windows based on recommendations from friends, and we're delighted we could live up to those expectations. We're especially pleased to hear that Aaron, Steve, Paul, Craig and Ian all played a part in making your journey such a positive one.

We're super happy that you're satisfied with the finished result, from the design process right through to the installation. Knowing that our team's care, attention to detail and customer service made a lasting impression is exactly what we work towards on every job.

Thank you again for your support, your wonderful comments, and for continuing to recommend DW Windows. We hope you enjoy your beautiful new windows!

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