We went into the Durham store today for an appointment,unfortunately the lady we had booked to see was ill. Scott, who is based in another store, stepped in and in a couple of hours designed our beautiful bathroom. His calm, friendly, knowledgeable approach on the range of products available and advice on options was really impressive.Scott guided us through the process with patience and gentle humour making what could have been a challenging experience a real pleasure. It would be unfair to not mention the amazing Thomas (also from a different store) who went above and beyond to help identify tiles when the ones we had chosen were discovered to be discontinued. Thomas really knows the vast range of tiles incredibly well and grasped the look and feel we wanted and helped us achieve that. They are both a real credit to Easy Bathrooms and we wouldn’t hesitate to recommend them.