Placed an online order and received an email to state my order is ready to be shipped on my preferred delivery date. I sent an email to request my tile order to be increased. Received an email back literally 3 minutes later from Donna confirming this could be done along with a payment link. Payment made and a further email received to confirm the additional order added to my original order to be delivered together, with the same batch numbers. All done within 10 minutes. This type of online service is unheard of for speed and efficiency. Highly recommend.