We visited the Altrincham branch, where there was an excellent range of bathroom fittings. We were given a comprehensive brochure, which we took home and perused at length. We took the relevant measurements and a basic outline of what we wanted and returned to Altrincham for our appointment with Oscar. Together with Oscar, we designed our new bathroom. After which, he gave us a detailed quote, which we could study at our leisure. We confirmed at our next meeting that we would go ahead. He made a suggestion for a slight change in the design, with which we agreed.
Throughout the process, Oscar was professional, helpful and friendly.