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Easy Bathrooms Reviews 

13,708
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 2,823 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff for being exceptionally welcoming, helpful, patient, and highly knowledgeable throughout the entire product selection and design process. Many consumers deeply appreciate the relaxed showroom atmosphere, which allows visitors to browse items comfortably without ever feeling any aggressive sales pressure. However, some people mentioned experiencing occasional delivery delays, multiple rescheduling issues, or unexpectedly receiving incorrect items with their initial product orders. Some reviewers also noted additional difficulties regarding strict product return policies and occasional disappointing instances of average item quality across various purchases.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that store employees are consistently polite,... See more

Product

Users describe ambiguous interactions with product, reflecting a split in consumer experiences. On one hand,... See more

Service

Customers had positive experiences with service, noting that staff were polite, knowledgeable, and went above... See more

Delivery service

People report ambiguous experiences with delivery service, with customers highlighting both efficient... See more

Quality

Reviewers mention ambiguous feedback about quality, as experiences vary significantly among consumers. On one... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have visited Easy Bathrooms, Ravenside retail park Enfield a few times during the last few months whilst refurbishing our downstairs toilet. We have always dealt with Kofi who is professional... See more

Company replied

Rated 5 out of 5 stars

We visited the Kettering store today to discuss options for a new bathroom. We met with Dan who was so helpful and patient with us. He offered creative solutions to our annoying bathroom dimensions. H... See more

Company replied

Rated 5 out of 5 stars

Sales is relaxed, allowing you to browse the products at your own time without any pressure. Ben, in the Barnsley store, was patient and knowledgeable and guided us through the process of choosing the... See more

Company replied

Rated 5 out of 5 stars

Bought all the items for both bathrooms from Karen. She was excellent in her approach, design and ordering process with me and even when I needed extra materials to get the job finished on time. Mate... See more

Company replied


Company details

  1. #93 of 114 best companies in Bathroom Supply Shop
  2. #92 of 107 best companies in Bathroom Renovator
  3. #14 of 14 best companies in Mirror shop
  4. #30 of 37 best companies in Radiator shop
  5. #13 of 16 best companies in Shower screen shop
  6. #23 of 27 best companies in Tile Shop

About Easy Bathrooms

Written by the company

Awarded National bathroom retailer of the year by BIFIS, Easy Bathrooms & Tiles have the largest bathroom retail network in the UK with 150 showroom locations nationwide.

Shop our wide range of luxurious bathroom products and our extensive range of wall and floor tiles, including outdoor tiles, online or in store.

Offering a choice of free design services, select the service which suits you best, from our online planner and virtual appointments to showroom design and home measure appointments. We even offer an installation service, let our accredited install team take care of your project from start to finish.

Head over to Easy Bathrooms & Tiles now to start browsing and be inspired by our dedicated customer inspo pages and guides.

Simply Luxurious

Written by the company

Award Winning Design & Install Service
BIFIS National Bathroom Retailer of the Year. Our accredited team handles your bathroom from design to installation, covering every trade. Includes a 2-year installation guarantee and FREE tiles* with our Simply Install service.
Free Online Planner
Plan your perfect bathroom with our free online planner. Create your space in 3D, experiment with different styles and layouts, and visualise your ideas before you buy. Simply enter your measurements to design a bathroom that fits your space perfectly.
Nationwide Showrooms
With over 150 showrooms across the UK, it’s easy to see our premium bathrooms & tiles in person, get expert advice, and plan your bathroom with confidence.
Book an Appointment
We offer a variety of ways to plan your bathroom. Choose an in-store 3D design, a home measure, or a virtual session, and our experts will help you plan your perfect bathroom. All our appointments are free!
Flexible Finance
Flexible finance options, including 0% deals, are available on orders from £3,000–£25,000 over 24 months. With V12 or Klarna, you can choose a plan that works for you.
Inspiration Hub
Explore our Inspiration Hub and spark ideas for your perfect bathroom. Browse the customer gallery to see real homes, dive into our blog for handy tips and advice, and explore the style gallery for some inspiring combinations.
Dedicated Trade Hub
Trade customers can manage everything in one place, with our dedicated Trade Hub. Track orders, manage credit, and claim rewards. Take advantage of exclusive offers, our Refer & Earn programme, and our cashback scheme—all designed to make your trade experience easier and more rewarding.

Contact info

Complete Bathroom Installation Service

From bathroom design to installation, our expert team handles it all.

4.3

Excellent

TrustScore 4.5 out of 5

14k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.3

All reviews

(13,708)

2,657 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very positive experience

We dealt mainly with Alex at the Wakefield branch. He was very knowledgeable about the products and helped us to choose the design, fixtures and fittings for our new bathroom.
It was good to experience the virtual 3D model.
We found a tremendous amount of choice at the store, and the staff were friendly each time we visited.

3 August 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your 5 star review Philip! We are thrilled to hear Alex provided you with excellent customer service, and you found our 3D design service useful when visualising your new bathroom. We hope you love the products you have chosen, and we hope to deal with you again soon!

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Great selection of tiles at the best…

Great selection of tiles at the best prices around! Easy to order and arrange delivery.

13 September 2026
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Reply from Easy Bathrooms

Thank you for your 5 star review, we are so pleased you liked our extensive range of tiles and found our process for ordering and delivery seamless. We hope you love your new tiles and look forward to seeing you again soon!

Many thanks
Hannah
Easy Bathrooms & Tiles

Rated 2 out of 5 stars

Showroom experience was great with lots…

Showroom experience was great with lots of products to choose from, the installation was very disappointing and caused us a lot of stress. The there was very little communication from the project manager to the workers. They turned up on most days not knowing what to do or doing the wrong thing(like putting the wrong tiles on the wall). Also the finish was sloppy, chipped tile on the wall, silicone and grout missing in places and not smooth, smudges from silicone on tiles and shower screen.

14 August 2026
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Reply from Easy Bathrooms

We’re really sorry to hear that your installation experience was so disappointing, particularly after such a positive showroom experience. We understand how frustrating and stressful it must have been to experience issues with communication, the work being carried out, and the finish of the bathroom.

The concerns you’ve raised are certainly not the experience we want for our customers. We’d really appreciate the opportunity to look into this further and understand what happened.

If you’d like to discuss this with our installation team, please email install@easybathrooms.com with your details and we’ll be happy to investigate this further.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Quality products at a really…

Quality products at a really competitive price. Really good range, and we have done three rooms with tiles from here and not a single one broken. Upstairs bathroom five years old and looks like new. Staff, especially Clinton, really helpful, professional and knowledgeable.

27 August 2026
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Reply from Easy Bathrooms

Thank you so much for your fantastic review! It’s great to hear that you’ve been so pleased with the quality, range and value of our products, and that your tiles have stood the test of time across three rooms. We’re especially pleased to hear your kind words about Clinton — we’ll be sure to pass your feedback on to him. Thank you for choosing Easy Bathrooms time and time again!

Many thanks
Tara
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Really helpful and friendly staff

Really helpful and friendly staff, without doing the hard sell. Will definitely return.

29 August 2026
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Reply from Easy Bathrooms

Thank you for your fantastic review, we are thrilled to hear you had such a positive experience with our bathroom showroom. We hope you love your new bathroom and look forward to dealing with you again soon!

Many thanks
Hannah
Easy Bathrooms & Tiles

Rated 1 out of 5 stars

Product good but delivery awful

Product good but delivery awful, it cost me more in time taken off work waiting for goods that never arrived, than the goods themselves. 4 times they confirmed by email the day goods would arrive and 4 times no show, they did however turn up on an unscheduled day when no one was in to take delivery. I contacted delivery company myself and arranged the delivery and it was finally sorted.

12 September 2026
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Reply from Easy Bathrooms

We’re really sorry to hear about the issues you experienced with your delivery. We completely understand how frustrating it must have been to repeatedly arrange your time around confirmed delivery dates, only for the goods not to arrive as expected.

We’re pleased to hear that you were eventually able to arrange the delivery directly and get everything resolved, but we appreciate that this shouldn’t have been necessary. We’ll pass your feedback on to our transport team so that we can review what happened and work to improve the delivery experience for our customers.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Staff are friendly and knowledgeable

Staff are friendly and knowledgeable

12 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely review! We’re delighted to hear that you found our team friendly and knowledgeable. We really appreciate you taking the time to share your feedback and hope to see you again soon!

Many thanks
Judy
Easy Bathrooms & Tiles

Rated 1 out of 5 stars

My dealing with Easy Bathrooms was at…

My dealing with Easy Bathrooms was at their Leeds site. Iddy in sales was very helpful and this is no reflection on him, however, every other experience was not up to scratch!

I ordered a new en-suite bathroom and tiles and main house bathroom and tiles.

Deliver…… I spent over 30 minutes trying to work out what had been delivered and what was missing and the drivers had to wait while o went through this process! Over 15 items were missing.

The next day a huge shower screen sheet of glass arrived with one driver who I had to try and help. He cut his finger trying to get it in the house and bled all over the floor. I had to try and call on neighbours to help.

I then found out that the tiles I had ordered where 10 were missing had been discontinued and so I only had half the tiles which were clearly no good to me. I have now requested a refund and this isn’t straight forward either. This is easy bathrooms problem and not mine as the customer. Very disappointing.

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Great company would recommend high…

Great company would recommend high quality goods

28 August 2026
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Reply from Easy Bathrooms

Thank you for your fantastic review! We’re delighted to hear you’re pleased with the quality of our products and would recommend Easy Bathrooms. We really appreciate your support and hope to see you again in the future! 

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 3 out of 5 stars

When ordering the products I needed

When ordering the products I needed, I was the only customer in the shop. I was not really given any input or help. I mentioned I didn’t want a freestanding sink but when choosing one they didn’t say that it actually was freestanding fortunately I had an excellent plumber. I am satisfied with my bathroom. My signt is not good and I was never asked what colour I already had in the room and what would go well?

28 August 2026
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Reply from Easy Bathrooms

We’re really sorry to hear that you didn’t receive the level of help and guidance you expected when choosing your bathroom products. We understand how important it is for our showroom team to listen carefully to your requirements and offer helpful advice on product choices, colours and how everything will work together.

We’re pleased to hear that you’re ultimately satisfied with your bathroom, but we’re sorry that your showroom experience fell short. We’ll feed your feedback back to the showroom team for training purposes, so we can improve the service and advice we provide to our customers.

Many thanks
Tara
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Helpful staff members

Very helpful staff, helping us get everything we needed, accommodating our change of mind and actually showing us the product we wanted. The items we bought are good quality and look good. We had one slight misunderstanding with the order which was rectified quickly.

28 August 2026
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Reply from Easy Bathrooms

Thank you for your lovely review! We’re delighted to hear that our team were so helpful and accommodating throughout your purchase, especially when you changed your mind. It’s great to know you’re pleased with the quality and look of your products, and we’re glad the slight misunderstanding with your order was resolved quickly. We really appreciate your support!

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 4 out of 5 stars

All good thanks

All good thanks

28 August 2026
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Reply from Easy Bathrooms

Thank you for your fantastic review, we are thrilled to hear you had such a positive experience with our bathroom showroom. We hope you love your new bathroom and look forward to dealing with you again soon!

Many thanks
Hannah
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Quality product

Quality product, sales team and speed of delivery fantastic.

28 August 2026
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Reply from Easy Bathrooms

Thank you for your fantastic review! We’re delighted to hear you’re pleased with the quality of our products, our sales team and the speed of your delivery. We really appreciate you taking the time to share your feedback and hope to see you again in the future!

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 4 out of 5 stars

The only problem was with the delivery.

The only problem was with the delivery.
The hight of how it was stacked made it impossible to get it into a house or garage, so we were left with a full bathroom pallet to unload.
We are both 71 and would have appreciated some assistance, or prior notice.

11 September 2026
Unprompted review
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Reply from Easy Bathrooms

We’re really sorry to hear about the difficulty you experienced with the delivery. We understand how frustrating it must have been to be left with a full bathroom pallet to unload, particularly without prior notice that the delivery would arrive stacked in this way.

We appreciate that clearer information and expectations should have been provided when the order was placed. We’ll relay your feedback to the relevant team so this can be reviewed and improved for future deliveries.

Many thanks
Tara
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Very Happy returning customer.

As a returning customer I was aware of the skill and Expertise that William would deliver. This time around was an even better experience, William was so helpful in matching up from previous orders his product knowledge and support was extremely professional even when I need to amend my order nothing was a problem all adjusted with no fuss. Im very grateful for all his support. Thanks You.

11 September 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your fantastic review and for choosing Easy Bathrooms again. We’re delighted to hear that William provided such a professional and helpful service, with his product knowledge and attention to detail making the process so easy for you. It’s wonderful to know that he was able to assist with matching your previous orders and make amending your order straightforward. We’ll be sure to pass your kind feedback on to William.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

I couldn’t rate Easy Bathrooms high…

I couldn’t rate Easy Bathrooms high enough, from start to finish we had a 5 star service and the finished shower room is fantastic. Everyone who we dealt with from the salesman to the fitters were polite and very helpful. We have recommended Easy Bathrooms to several of our friends and neighbours. ⭐️⭐️⭐️⭐️⭐️

24 August 2026
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Reply from Easy Bathrooms

Thank you so much for your fantastic 5-star review! We’re delighted to hear that you received excellent service from start to finish and that you’re so pleased with your new shower room. It’s wonderful to know that everyone involved, from our showroom team to the fitters, was polite and helpful throughout. We really appreciate you recommending Easy Bathrooms to your friends and neighbours, and we hope you enjoy your fantastic new space!

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Very Helpful friendly staff

Really helpful staff both over the phone and especially at the depot
Great friendly service took the time to explain matters with my query something you don’t get to see in many places, it was really appreciated

27 August 2026
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Reply from Easy Bathrooms

Thank you so much for taking the time to share this! We're delighted to hear that our team delivered great service both over the phone and at the depot. Taking the time to properly answer your questions and walk through the details is something we take real pride in, so it’s wonderful to know it made a difference for you.

We truly appreciate your support and look forward to welcoming you back whenever you need us next!

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Professional

Professional, extremely helpful, friendly service. And fast.

They really know their "stuff"!

9 September 2026
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Reply from Easy Bathrooms

Thank you so much for the fantastic feedback! We're thrilled to hear that our team was able to provide fast, friendly, and knowledgeable service. Knowing our stuff is what we strive for every day, so your review means the world to us.

We truly appreciate your support and look forward to helping you out again whenever you need us!

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

We have had brilliant service from Easy…

We have had brilliant service from Easy Bathrooms in Brislington. The staff have all been so helpful and Morgan went the extra mile for us. Really great service. We haven't yet installed the products but the number options available and the catalogue made things much easier.

3 September 2026
Unprompted review
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Reply from Easy Bathrooms

Thank you so much for your lovely review! We’re delighted to hear that you’ve received such brilliant service from the team at our Brislington showroom.

It’s fantastic to hear that Morgan went the extra mile to help you, and that the wide range of options and our catalogue made choosing the right products easier for you. We’ll be sure to pass your kind words on to Morgan and the wider team.

Thank you again for choosing Easy Bathrooms, and we hope you’re just as pleased with your products once your new bathroom is installed. 😊

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Great service

Great service from Lyndon from start to finish...even though we must have driven him mad the amount times we went in.

Great quality products at a good price. Would use again.

Only gripe was the delivery charges that we thought were a bit expensive.

18 August 2026
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Reply from Easy Bathrooms

Thank you so much for your lovely review! We’re delighted to hear that Lyndon provided such great service from start to finish.

It’s fantastic to hear that you were pleased with the quality and value of our products, and we really appreciate you choosing Easy Bathrooms. We’re sorry to hear that you felt the delivery charges were higher than expected, and we appreciate you taking the time to share this feedback with us.

Thank you again for your recommendation, and we hope to welcome you back again in the future!

Many thanks
Sophie
Easy Bathrooms & Tiles

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