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Easy Bathrooms Reviews 

13,706
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 2,823 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff for being exceptionally welcoming, helpful, patient, and highly knowledgeable throughout the entire product selection and design process. Many consumers deeply appreciate the relaxed showroom atmosphere, which allows visitors to browse items comfortably without ever feeling any aggressive sales pressure. However, some people mentioned experiencing occasional delivery delays, multiple rescheduling issues, or unexpectedly receiving incorrect items with their initial product orders. Some reviewers also noted additional difficulties regarding strict product return policies and occasional disappointing instances of average item quality across various purchases.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that store employees are consistently polite,... See more

Product

Users describe ambiguous interactions with product, reflecting a split in consumer experiences. On one hand,... See more

Service

Customers had positive experiences with service, noting that staff were polite, knowledgeable, and went above... See more

Delivery service

People report ambiguous experiences with delivery service, with customers highlighting both efficient... See more

Quality

Reviewers mention ambiguous feedback about quality, as experiences vary significantly among consumers. On one... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have visited Easy Bathrooms, Ravenside retail park Enfield a few times during the last few months whilst refurbishing our downstairs toilet. We have always dealt with Kofi who is professional... See more

Company replied

Rated 5 out of 5 stars

We visited the Kettering store today to discuss options for a new bathroom. We met with Dan who was so helpful and patient with us. He offered creative solutions to our annoying bathroom dimensions. H... See more

Company replied

Rated 5 out of 5 stars

Sales is relaxed, allowing you to browse the products at your own time without any pressure. Ben, in the Barnsley store, was patient and knowledgeable and guided us through the process of choosing the... See more

Company replied

Rated 5 out of 5 stars

Bought all the items for both bathrooms from Karen. She was excellent in her approach, design and ordering process with me and even when I needed extra materials to get the job finished on time. Mate... See more

Company replied


Company details

  1. #92 of 113 best companies in Bathroom Supply Shop
  2. #91 of 106 best companies in Bathroom Renovator
  3. #14 of 14 best companies in Mirror shop
  4. #30 of 37 best companies in Radiator shop
  5. #13 of 16 best companies in Shower screen shop
  6. #24 of 27 best companies in Tile Shop

About Easy Bathrooms

Written by the company

Awarded National bathroom retailer of the year by BIFIS, Easy Bathrooms & Tiles have the largest bathroom retail network in the UK with 150 showroom locations nationwide.

Shop our wide range of luxurious bathroom products and our extensive range of wall and floor tiles, including outdoor tiles, online or in store.

Offering a choice of free design services, select the service which suits you best, from our online planner and virtual appointments to showroom design and home measure appointments. We even offer an installation service, let our accredited install team take care of your project from start to finish.

Head over to Easy Bathrooms & Tiles now to start browsing and be inspired by our dedicated customer inspo pages and guides.

Simply Luxurious

Written by the company

Award Winning Design & Install Service
BIFIS National Bathroom Retailer of the Year. Our accredited team handles your bathroom from design to installation, covering every trade. Includes a 2-year installation guarantee and FREE tiles* with our Simply Install service.
Free Online Planner
Plan your perfect bathroom with our free online planner. Create your space in 3D, experiment with different styles and layouts, and visualise your ideas before you buy. Simply enter your measurements to design a bathroom that fits your space perfectly.
Nationwide Showrooms
With over 150 showrooms across the UK, it’s easy to see our premium bathrooms & tiles in person, get expert advice, and plan your bathroom with confidence.
Book an Appointment
We offer a variety of ways to plan your bathroom. Choose an in-store 3D design, a home measure, or a virtual session, and our experts will help you plan your perfect bathroom. All our appointments are free!
Flexible Finance
Flexible finance options, including 0% deals, are available on orders from £3,000–£25,000 over 24 months. With V12 or Klarna, you can choose a plan that works for you.
Inspiration Hub
Explore our Inspiration Hub and spark ideas for your perfect bathroom. Browse the customer gallery to see real homes, dive into our blog for handy tips and advice, and explore the style gallery for some inspiring combinations.
Dedicated Trade Hub
Trade customers can manage everything in one place, with our dedicated Trade Hub. Track orders, manage credit, and claim rewards. Take advantage of exclusive offers, our Refer & Earn programme, and our cashback scheme—all designed to make your trade experience easier and more rewarding.

Contact info

Complete Bathroom Installation Service

From bathroom design to installation, our expert team handles it all.

4.3

Excellent

TrustScore 4.5 out of 5

14k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically takes over 1 month to reply

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4.3

All reviews

(13,706)

2,655 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality products at a really…

Quality products at a really competitive price. Really good range, and we have done three rooms with tiles from here and not a single one broken. Upstairs bathroom five years old and looks like new. Staff, especially Clinton, really helpful, professional and knowledgeable.

27 August 2026
Rated 1 out of 5 stars

Product good but delivery awful

Product good but delivery awful, it cost me more in time taken off work waiting for goods that never arrived, than the goods themselves. 4 times they confirmed by email the day goods would arrive and 4 times no show, they did however turn up on an unscheduled day when no one was in to take delivery. I contacted delivery company myself and arranged the delivery and it was finally sorted.

12 September 2026
Rated 1 out of 5 stars

My dealing with Easy Bathrooms was at…

My dealing with Easy Bathrooms was at their Leeds site. Iddy in sales was very helpful and this is no reflection on him, however, every other experience was not up to scratch!

I ordered a new en-suite bathroom and tiles and main house bathroom and tiles.

Deliver…… I spent over 30 minutes trying to work out what had been delivered and what was missing and the drivers had to wait while o went through this process! Over 15 items were missing.

The next day a huge shower screen sheet of glass arrived with one driver who I had to try and help. He cut his finger trying to get it in the house and bled all over the floor. I had to try and call on neighbours to help.

I then found out that the tiles I had ordered where 10 were missing had been discontinued and so I only had half the tiles which were clearly no good to me. I have now requested a refund and this isn’t straight forward either. This is easy bathrooms problem and not mine as the customer. Very disappointing.

12 September 2026
Unprompted review
Rated 3 out of 5 stars

When ordering the products I needed

When ordering the products I needed, I was the only customer in the shop. I was not really given any input or help. I mentioned I didn’t want a freestanding sink but when choosing one they didn’t say that it actually was freestanding fortunately I had an excellent plumber. I am satisfied with my bathroom. My signt is not good and I was never asked what colour I already had in the room and what would go well?

28 August 2026
Rated 5 out of 5 stars

Helpful staff members

Very helpful staff, helping us get everything we needed, accommodating our change of mind and actually showing us the product we wanted. The items we bought are good quality and look good. We had one slight misunderstanding with the order which was rectified quickly.

28 August 2026
Rated 4 out of 5 stars

The only problem was with the delivery.

The only problem was with the delivery.
The hight of how it was stacked made it impossible to get it into a house or garage, so we were left with a full bathroom pallet to unload.
We are both 71 and would have appreciated some assistance, or prior notice.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Very Happy returning customer.

As a returning customer I was aware of the skill and Expertise that William would deliver. This time around was an even better experience, William was so helpful in matching up from previous orders his product knowledge and support was extremely professional even when I need to amend my order nothing was a problem all adjusted with no fuss. Im very grateful for all his support. Thanks You.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

I couldn’t rate Easy Bathrooms high…

I couldn’t rate Easy Bathrooms high enough, from start to finish we had a 5 star service and the finished shower room is fantastic. Everyone who we dealt with from the salesman to the fitters were polite and very helpful. We have recommended Easy Bathrooms to several of our friends and neighbours. ⭐️⭐️⭐️⭐️⭐️

24 August 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you so much for your fantastic 5-star review! We’re delighted to hear that you received excellent service from start to finish and that you’re so pleased with your new shower room. It’s wonderful to know that everyone involved, from our showroom team to the fitters, was polite and helpful throughout. We really appreciate you recommending Easy Bathrooms to your friends and neighbours, and we hope you enjoy your fantastic new space!

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Very Helpful friendly staff

Really helpful staff both over the phone and especially at the depot
Great friendly service took the time to explain matters with my query something you don’t get to see in many places, it was really appreciated

27 August 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you so much for taking the time to share this! We're delighted to hear that our team delivered great service both over the phone and at the depot. Taking the time to properly answer your questions and walk through the details is something we take real pride in, so it’s wonderful to know it made a difference for you.

We truly appreciate your support and look forward to welcoming you back whenever you need us next!

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Professional

Professional, extremely helpful, friendly service. And fast.

They really know their "stuff"!

9 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you so much for the fantastic feedback! We're thrilled to hear that our team was able to provide fast, friendly, and knowledgeable service. Knowing our stuff is what we strive for every day, so your review means the world to us.

We truly appreciate your support and look forward to helping you out again whenever you need us!

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

We have had brilliant service from Easy…

We have had brilliant service from Easy Bathrooms in Brislington. The staff have all been so helpful and Morgan went the extra mile for us. Really great service. We haven't yet installed the products but the number options available and the catalogue made things much easier.

3 September 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you so much for your lovely review! We’re delighted to hear that you’ve received such brilliant service from the team at our Brislington showroom.

It’s fantastic to hear that Morgan went the extra mile to help you, and that the wide range of options and our catalogue made choosing the right products easier for you. We’ll be sure to pass your kind words on to Morgan and the wider team.

Thank you again for choosing Easy Bathrooms, and we hope you’re just as pleased with your products once your new bathroom is installed. 😊

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Great service

Great service from Lyndon from start to finish...even though we must have driven him mad the amount times we went in.

Great quality products at a good price. Would use again.

Only gripe was the delivery charges that we thought were a bit expensive.

18 August 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you so much for your lovely review! We’re delighted to hear that Lyndon provided such great service from start to finish.

It’s fantastic to hear that you were pleased with the quality and value of our products, and we really appreciate you choosing Easy Bathrooms. We’re sorry to hear that you felt the delivery charges were higher than expected, and we appreciate you taking the time to share this feedback with us.

Thank you again for your recommendation, and we hope to welcome you back again in the future!

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Fantastic service from Sidcup staff

Fantastic service from everyone at Sidcup Easy Bathrooms especially Bradley and Tanya. Plus we got everything we wanted, bar that being supplied by our designer from one store. Great service, would recommend.

10 July 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you so much for your fantastic review! We’re delighted to hear that you received such great service from the team at our Sidcup showroom, especially Bradley and Tanya.

It’s wonderful to know that the team were able to help you find everything you wanted and make the process so straightforward. We really appreciate your kind words and your recommendation, and we’ll be sure to pass your feedback on to Bradley, Tanya and the wider team.

Thank you again for choosing Easy Bathrooms! 😊

Rated 5 out of 5 stars

Second visit to the Bradford store

Second visit to the Bradford store
Helped by Max
We had popped in a couple of weeks ago and subsequently made a design appointment, after giving an overview of what we might want
Went back in today to see what they could do for us
Max went through everything, helped were I was clueless, made suggestions and showed me the options
It took around an hour n a half
Then around an hour after I returned hope I received the pictures and full , itemised quotes
Top notch so far

9 September 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you so much for your fantastic review! We’re delighted to hear that you returned to our Bradford showroom following your initial visit and design appointment, and that Max was able to help bring your ideas together.

It’s great to hear that Max took the time to go through everything with you, offer suggestions and explain the different options, especially where you weren’t quite sure what you needed. We’re also pleased that you received your pictures and fully itemised quote so quickly after your visit.

We really appreciate your kind words and are thrilled to hear that it’s been a top-notch experience so far. We look forward to helping you bring your new bathroom to life! 😊

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

We have just had a new bathroom fitted…

We have just had a new bathroom fitted in by Easy Bathrooms, and are so pleased with what they have done. Personally I would definitely recommend them for any other work we might have in the future. The staff at the Rotherham branch were Fantastic and I would like to thank Nicola and Abbey for their help throughout the process, also the Bathroom fitter that installed it all Tomas. What a Fantastic job he did all in all top marks all round

24 August 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you so much for your fantastic review! We’re delighted to hear how pleased you are with your new bathroom and that you would recommend Easy Bathrooms.

It’s wonderful to hear that Nicola and Abbey at our Rotherham showroom were so helpful throughout the process, and we’ll be sure to pass on your kind words to Tomas too. We’re thrilled that you’re so happy with the finished result and that the team delivered a fantastic experience from start to finish.

Thank you again for choosing Easy Bathrooms and for your top marks! We’d be delighted to help you with any future projects.

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