Easy Bathrooms Reviews 

Ordered a full size 25 x 25 cm tile sample. it arrived pristine and well packaged but the postage was rather steep for a sample. I note that on full orders delivery is £85 with no pick up at store option.

The lady who planned the bathroom ordered all the wrong sizes. Adam has been brilliant trying to sort it out. The bathroom should have taken max 4 days, 3 weeks it still isn't finished due to wrong shower tray, wrong shower screens, this bathroom has cost me a fortune having to pay for other sizes and not been refunded for the stock sent back. You need to do better.

Easy Bathrooms in Chelmsford designed several bathrooms for us. The whole experience was excellent and the finished result was absolutely smashing. Michael designed all the bathrooms for us, in fact we sat with him for two of them and the others he designed and sent over the options to us based on what we wanted. Any returns and damaged items were replaced within two or three days. The after service from both Michael and Gerry was excellent and they responded to email queries within 24 hours, if one of them was on a day off, the other one dealt with any query or issue which meant no delay for me or the builders. A lot of time and effort was saved for us.

Good customer service on the ground supported by the delivery service which was exemplary. Bathroom is not yet installed but quality of the product looks good (sitting in my hallway...). I've since gone back to the showroom to collect other items as I was so impressed with their setup and operation. Thank you!

Very helpful lots of information to help you decide or sort your issue out would definitely go there again and tell other how good they are..

All the staff were very helpful and friendly when helping us decide what we wanted, if anything was wrong they were happy to sort in the quickest way possible. The only negative was we had our bathroom measured so they can tell us what we need and have ended up with two full boxes of tiles leftover which we can’t return because this was measured by the shop we would have expected to be able to return

The time and trouble your technical team took to find the correct part for my shower was excellent.
Thank you

Avoid like the plague if you value customer service or if want tiles that faulty! And zero accountability then these are your guys! DISGUSTING PEOPLE DISGUSTING COMPANY

My experience with Easy Bathrooms has been incredibly disappointing from start to finish.

The tiles supplied contained a manufacturing defect. A qualified bathroom fitter identified that the decorative grout lines on multiple tiles from the same batch were not aligned correctly, making installation extremely difficult. The issue was reported immediately, with photographs and supporting evidence provided.

Instead of resolving the problem promptly, I waited over a week for a response and had to chase Customer Services myself. During this time my bathroom installation was delayed and my fitter lost valuable time working around the defective tiles because no timely resolution was provided.

When I requested a goodwill gesture to reflect the inconvenience and additional labour, Easy Bathrooms refused, stating that because the installation had been completed while they were still investigating, they would not offer any reimbursement or compensation.

To make matters worse, when I escalated my complaint, I was simply told they would not discuss the matter because the order had been placed through the account holder, despite the fact I paid for the goods via the payment link they provided.

My issue is not just with the faulty tiles, but with the way the complaint was handled. The lack of communication, delays and refusal to take responsibility have left me extremely disappointed. Based on my experience, I would not recommend Easy Bathrooms. AVOID AVOID AVOID

Alan in Stourbridge showroom was extremely helpful and knowledgeable about the items we decided on.
He also recommended the bathroom fitter and we could not have been happier

I would like to compliment the staff at Basingstoke easy bathrooms, they have been so patient and kind as I have changed my mind so many times, I feel like we have become friends over the year, as it has taken us that long to do our room! I can't thank them enough, Tammy, Dan are brilliant! And my room is stunning everyone loves the tiles.

Team Valley staff at Easy Bathrooms could not have been more lovely and helpful each time I visited. Thank you!

Quality is the best

⭐️ (1 Star) A Complete Nightmare & Severe Property Damage - AVOID!

I paid Easy Bathrooms a total of £5,381.00 for a full bathroom design and installation service, trusting them to deliver professional work. The installation was formally signed off as "completed" on 24 June 2026.

Exactly 30 days later, a massive and rapidly spreading water leak appeared on the ceiling directly below the new bathroom—right above my gas and electrical boiler! This is a terrifying health and safety hazard for my family.

This catastrophic leak comes after a string of unbelievable errors by their fitter, including a severe electrical fault that completely disabled my heating system, botched radiator pipework with huge exposed holes in the wall, and a defective mirror cabinet.

I sent multiple urgent emails to their Live Install team, Customer Service, Sales, and Senior Management yesterday pleading for emergency help to stop the leak. Not a single person has contacted me today to offer support or an emergency plumber.

I am absolutely heartbroken, stressed, and deeply disappointed. I paid over £5,000 in good faith, and my home is now being destroyed by their horrendous workmanship, with zero aftercare when an emergency strikes.

Please think twice and be extremely careful before trusting Easy Bathrooms with your home. The photos attached show my perfectly clean ceiling before they started, and the shocking water damage they have caused just one month later.

Excellent choice and extremely helpful staff. Great quality and easy ordering ready to collect the next day.
Would definitely recommend.

I have been waiting for 11 days for a full refund so not impressed.
Initial service was very good though.

Very helpful and knowledgeable staff and quick delivery!

helpful with designs and great after sales

Danni was very helpful and patient and the lady from Southampton branch who stood in for her was good too

We have found the design and sales team at the Hemel Hempstead store knowledgeable and patient throughout. In addition, the installation team took all precautions to protect our carpets and home prior to a professional installation, discussing the final finish throughout.
The only area we feel they could look to improve on is the continuity of the involvement of the store where we placed the order. They were no longer involved once the installation was commenced, which we felt uncomfortable with. This does not distract from how pleased we are with the final job and would recommend them and would readily use them again.