Banner for Easy Bathrooms

Easy Bathrooms Reviews 

13,683
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,823 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff for being exceptionally welcoming, helpful, patient, and highly knowledgeable throughout the entire product selection and design process. Many consumers deeply appreciate the relaxed showroom atmosphere, which allows visitors to browse items comfortably without ever feeling any aggressive sales pressure. However, some people mentioned experiencing occasional delivery delays, multiple rescheduling issues, or unexpectedly receiving incorrect items with their initial product orders. Some reviewers also noted additional difficulties regarding strict product return policies and occasional disappointing instances of average item quality across various purchases.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that store employees are consistently polite,... See more

Product

Users describe ambiguous interactions with product, reflecting a split in consumer experiences. On one hand,... See more

Service

Customers had positive experiences with service, noting that staff were polite, knowledgeable, and went above... See more

Delivery service

People report ambiguous experiences with delivery service, with customers highlighting both efficient... See more

Quality

Reviewers mention ambiguous feedback about quality, as experiences vary significantly among consumers. On one... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have visited Easy Bathrooms, Ravenside retail park Enfield a few times during the last few months whilst refurbishing our downstairs toilet. We have always dealt with Kofi who is professional... See more

Company replied

Rated 5 out of 5 stars

We visited the Kettering store today to discuss options for a new bathroom. We met with Dan who was so helpful and patient with us. He offered creative solutions to our annoying bathroom dimensions. H... See more

Company replied

Rated 5 out of 5 stars

Sales is relaxed, allowing you to browse the products at your own time without any pressure. Ben, in the Barnsley store, was patient and knowledgeable and guided us through the process of choosing the... See more

Company replied

Rated 5 out of 5 stars

Bought all the items for both bathrooms from Karen. She was excellent in her approach, design and ordering process with me and even when I needed extra materials to get the job finished on time. Mate... See more

Company replied


Company details

  1. #92 of 113 best companies in Bathroom Supply Shop
  2. #92 of 107 best companies in Bathroom Renovator
  3. #14 of 14 best companies in Mirror shop
  4. #30 of 38 best companies in Radiator shop
  5. #13 of 16 best companies in Shower screen shop
  6. #24 of 27 best companies in Tile Shop

About Easy Bathrooms

Written by the company

Awarded National bathroom retailer of the year by BIFIS, Easy Bathrooms & Tiles have the largest bathroom retail network in the UK with 150 showroom locations nationwide.

Shop our wide range of luxurious bathroom products and our extensive range of wall and floor tiles, including outdoor tiles, online or in store.

Offering a choice of free design services, select the service which suits you best, from our online planner and virtual appointments to showroom design and home measure appointments. We even offer an installation service, let our accredited install team take care of your project from start to finish.

Head over to Easy Bathrooms & Tiles now to start browsing and be inspired by our dedicated customer inspo pages and guides.

Simply Luxurious

Written by the company

Award Winning Design & Install Service
BIFIS National Bathroom Retailer of the Year. Our accredited team handles your bathroom from design to installation, covering every trade. Includes a 2-year installation guarantee and FREE tiles* with our Simply Install service.
Free Online Planner
Plan your perfect bathroom with our free online planner. Create your space in 3D, experiment with different styles and layouts, and visualise your ideas before you buy. Simply enter your measurements to design a bathroom that fits your space perfectly.
Nationwide Showrooms
With over 150 showrooms across the UK, it’s easy to see our premium bathrooms & tiles in person, get expert advice, and plan your bathroom with confidence.
Book an Appointment
We offer a variety of ways to plan your bathroom. Choose an in-store 3D design, a home measure, or a virtual session, and our experts will help you plan your perfect bathroom. All our appointments are free!
Flexible Finance
Flexible finance options, including 0% deals, are available on orders from £3,000–£25,000 over 24 months. With V12 or Klarna, you can choose a plan that works for you.
Inspiration Hub
Explore our Inspiration Hub and spark ideas for your perfect bathroom. Browse the customer gallery to see real homes, dive into our blog for handy tips and advice, and explore the style gallery for some inspiring combinations.
Dedicated Trade Hub
Trade customers can manage everything in one place, with our dedicated Trade Hub. Track orders, manage credit, and claim rewards. Take advantage of exclusive offers, our Refer & Earn programme, and our cashback scheme—all designed to make your trade experience easier and more rewarding.

Contact info

Complete Bathroom Installation Service

From bathroom design to installation, our expert team handles it all.

4.3

Excellent

TrustScore 4.5 out of 5

14k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(13,683)

2,631 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was Easy Bathrooms review

I was happy with the products quality and speed to get the products I ordered.
Staff was always available to provide requested info and well knowlegeable.
I would definitely recomment this company.

7 September 2026
Rated 1 out of 5 stars

The worst customer experience I’ve ever had

Terrible company, poor quality products and the worst customer service I’ve ever experienced. After spending nearly £15,000 within a month of opening an account here, I was given some poor advice on an unknown product by staff which led to huge expense which could have been avoided. I was called by another branch complaining of me ordering from a different branch as they ‘won’t get their commission’. I would travel extreme lengths to avoid this company forever.

23 August 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Good Morning George,

We’re sorry to hear about your experience and appreciate you taking the time to share your concerns.

We’d like the opportunity to look into the issues you’ve raised, particularly around the product advice and communication between our branches. Please contact our Feedback Team at feedback@easybathrooms.com with your order details so we can investigate further.

Kind regards,
Tara

Rated 5 out of 5 stars

New bathrooms

Bought all the items for both bathrooms from Karen. She was excellent in her approach, design and ordering process with me and even when I needed extra materials to get the job finished on time. Materials are great and a good price too. Would definitely buy again from Easy Bathrooms Aintree.

8 June 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Good Morning Sandra,

It’s fantastic to hear that Karen was so helpful with the design, ordering and additional materials needed to keep both bathrooms on track. We’re also pleased you’re happy with the quality and value of the products.

We’ll be sure to pass your kind comments on to Karen and the Aintree team. We look forward to welcoming you back!

Kind regards,
Tara

Rated 5 out of 5 stars

Excellent service very competitive…

Excellent service very competitive pricing and superb products

22 August 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Good Morning Mark,

We’re so pleased you were happy with the service, pricing and quality of our products. We really appreciate you taking the time to share your feedback with us!

Kind regards,
Tara

Rated 5 out of 5 stars

The store staff were excellent

The store staff were excellent. Phil was our salesman and was extremely knowledgeable and couldn't do enough to insure our order was correct and suitable.
I think easy bathrooms need to adjust your policy on installs because the price quoted to install was extremely high.

4 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Good Morning Alex,

We’re delighted to hear that Phil was so knowledgeable and helpful, and that he took the time to make sure your order was right for you. We really appreciate your feedback regarding our installation pricing too, and will make sure your comments are passed on to the relevant team.

We hope you enjoy your new bathroom!

Kind Regards,
Tara

Rated 5 out of 5 stars

Great experiance with Dips. I recently brought some tiles from your…

I recently brought some tiles from your staples corner branch. The enquiry was handled by Dips, he was extremely helpful and answered other questions I had about other tiling issues. When the tiles came in and I returned Dips was still on duty and he helped me again, taking the tiles to my car for me. He is a great advert for your business .

4 September 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Good Morning John,

It’s wonderful to hear how helpful Dips was throughout your experience, from answering your tiling questions to helping load your tiles into the car. We’re especially pleased that he continued to look after you when you returned to collect your order.

Kind regards,
Tara

Rated 5 out of 5 stars

helpful staff

helpful staff

great products

4 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Good Morning Robert,

We’re pleased to hear you found our staff helpful. We really appreciate you taking the time to share your feedback with us.

Kind regards,
Tara

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable

21 August 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Good Morning Christine,

We’re really pleased you found our team helpful and knowledgeable. We appreciate you taking the time to leave such positive feedback!

Kind Regards,
Tara

Rated 5 out of 5 stars

We stumbled upon the Leicester branch…

We stumbled upon the Leicester branch where we met Aiden who offered us solutions in a very relaxed non-sales orientated discussion. Units delived as planned and are of good quality (I stalled myself). Small issue with delivery charge all sorted again by Aiden. Very happy

4 August 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Good Morning Stuart,

We’re delighted Aiden could make your experience relaxed and hassle-free, and it’s great to hear you’re pleased with the quality of your units. We’ll be sure to share your feedback with Aiden and the Leicester team!

Kind regards,
Tara

Rated 5 out of 5 stars

Great prices

Great prices, great service, great product.

4 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Good Morning Steve,

It’s great to hear you were pleased with the service, quality of our products and the value for money. We really appreciate your feedback and hope to welcome you back again.

Kind regards,
Tara

Rated 5 out of 5 stars

Excellent Customer Service

Our whole experience with Easy Bathrooms has been truly excellent. We visited our local Rayleigh store where we were very impressed with the range of products available. Phil spent many hours with us patiently planning our bathroom, which wasn’t straight forward as we needed a wall removing. Nothing was too much trouble. Phil was also on hand during our installation to assist when a damaged product needed re-ordering. This was done very efficiently and the replacement item arrived very quickly.
Communication from Easy Bathrooms head office was also excellent. We had regular emails and phone calls to up-date us. Any questions we had were quickly replied to and dealt with.
Our installation team P&JINSTALLATIONS LIMITED were superb! They were courteous at all times and took excellent care of our property ensuring there was no damage. We are delighted with the work they have carried out and would thoroughly recommend them. Thank you Easy Bathrooms, you have provided a really excellent service!

4 September 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Good Morning Sandy,

It’s fantastic to hear how well looked after you felt throughout the whole process. Phil will be delighted to know that his time, patience and support made such a difference, especially with a project that required so much planning.

We’re also pleased our Head Office team could keep everything moving smoothly when a replacement was needed and keep you updated along the way.

It means a great deal to hear that you’re delighted with the finished bathroom, and we really appreciate your kind words and recommendation. We’ll be sure to share your feedback with Phil and the team at Rayleigh.

Kind Regards,
Tara

Rated 5 out of 5 stars

Great service

Great service, quality products which are well priced!!

20 August 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Good Morning Clive,

We’re really pleased to hear you were happy with the service, quality of our products and our pricing. We appreciate you taking the time to share your experience and hope to welcome you back again soon!

Kind regards,
Tara

Rated 5 out of 5 stars

Friendly and knowledgeable staff

The showroom was well laid out, with lots of ideas. The member of staff in the showroom was very friendly and approachable. Advised us on what is needed and explained in a clear manner regarding collection details and speedy delivery.

3 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Good Morning Clare,

We’re so pleased the showroom gave you plenty of inspiration and that our team were able to guide you through what you needed. It’s great to know the collection information and delivery arrangements were explained clearly and that everything felt straightforward.

We really appreciate your feedback and hope you enjoy bringing your new bathroom together!

Kind Regards,
Sophie

Rated 5 out of 5 stars

Staff were very professional and…

Staff were very professional and friendly, offered great advice on products available

3 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Good Morning Scott,

It’s really nice to hear that our team made you feel welcome and took the time to give you advice on the products. We know choosing the right bathroom products can be a big decision, so we’re pleased we could make the experience a little easier for you.

We’ll be sure to share your kind comments with the team.

Kind Regards,
Tara

Rated 5 out of 5 stars

Products you can trust .

Good staff , great range of products and prompt delivery service .

3 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Good Morning,

We’re delighted you were happy with our product range, friendly service and prompt delivery. We really appreciate your feedback and hope to see you again soon!

Kind regards,
Tara

Rated 5 out of 5 stars

Very helpful staff in shop and fast…

Very helpful staff in shop and fast delivery and good quality products

3 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Good Morning,

It’s fantastic to hear that everything came together so smoothly, from the helpful service in our showroom to the speedy delivery. We’re also glad you’re pleased with the quality of your products.

Your feedback means a lot to the team, and we hope to have the opportunity to help you again in the future.

Kind regards,
Sophie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look