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Easy Bathrooms Reviews 

14,118
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 2,848 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable, friendly staff who provide wonderful design advice and incredible support throughout the entire store planning process. Visitors truly appreciate the attentive showroom assistance, vast product selections, and completely smooth, stress-free ordering experiences. However, some customers also noted frustrating issues with severely damaged deliveries and delayed replacement parts arriving late. A few other people also felt that after-sales support, warranty claims, and communication were difficult to resolve when unexpected problems occurred. Some reviewers were not happy with left-over materials policies and occasional difficulties communicating during installations.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, extensive product... See more

Product

Customers consistently note ambiguous experiences with product, highlighting that quality products at a... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with helpful staff who... See more

Delivery service

Users describe ambiguous interactions with delivery service, as some reviewers praise quick and timely... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many consumers expressing appreciation for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

When you think you have planned everything and you are ready to invest your hard earned cash into a new bathroom, you learn quickly that you cannot plan enough. Thanks to Andy, Michelle and Sim... See more

Company replied

Rated 4 out of 5 stars

We visited Easy Bathrooms in Altrincham. Chris was brilliant. Nothing was a problem. Changes additional orders etc. All arrived in good time. Refunds for returns processed in a timely manner. Not... See more

Company replied

Rated 4 out of 5 stars

We had William supporting us, and it was our first time designing a Bathroom. He was very patient and clear, and helped guide us towards our decision The only problem, was not to do with the supp... See more

Company replied

Rated 4 out of 5 stars

The bathroom fitter arranged a date and contacted us to ask if he could start a day earlier as he was ahead of schedule. He worked quickly and finished early. We were happy with the result. The off... See more

Company replied


Company details

  1. Bathroom Supply Shop
  2. also in
  3. Bathroom Renovator
  4. Mirror shop
  5. Radiator shop
  6. Shower screen shop
  7. Tile Shop

About Easy Bathrooms

Written by the company

Awarded National bathroom retailer of the year by BIFIS, Easy Bathrooms & Tiles have the largest bathroom retail network in the UK with 150 showroom locations nationwide.

Shop our wide range of luxurious bathroom products and our extensive range of wall and floor tiles, including outdoor tiles, online or in store.

Offering a choice of free design services, select the service which suits you best, from our online planner and virtual appointments to showroom design and home measure appointments. We even offer an installation service, let our accredited install team take care of your project from start to finish.

Head over to Easy Bathrooms & Tiles now to start browsing and be inspired by our dedicated customer inspo pages and guides.

Simply Luxurious

Written by the company

Award Winning Design & Install Service
BIFIS National Bathroom Retailer of the Year. Our accredited team handles your bathroom from design to installation, covering every trade. Includes a 2-year installation guarantee and FREE tiles* with our Simply Install service.
Free Online Planner
Plan your perfect bathroom with our free online planner. Create your space in 3D, experiment with different styles and layouts, and visualise your ideas before you buy. Simply enter your measurements to design a bathroom that fits your space perfectly.
Nationwide Showrooms
With over 150 showrooms across the UK, it’s easy to see our premium bathrooms & tiles in person, get expert advice, and plan your bathroom with confidence.
Book an Appointment
We offer a variety of ways to plan your bathroom. Choose an in-store 3D design, a home measure, or a virtual session, and our experts will help you plan your perfect bathroom. All our appointments are free!
Flexible Finance
Flexible finance options, including 0% deals, are available on orders from £3,000–£25,000 over 24 months. With V12 or Klarna, you can choose a plan that works for you.
Inspiration Hub
Explore our Inspiration Hub and spark ideas for your perfect bathroom. Browse the customer gallery to see real homes, dive into our blog for handy tips and advice, and explore the style gallery for some inspiring combinations.
Dedicated Trade Hub
Trade customers can manage everything in one place, with our dedicated Trade Hub. Track orders, manage credit, and claim rewards. Take advantage of exclusive offers, our Refer & Earn programme, and our cashback scheme—all designed to make your trade experience easier and more rewarding.

Contact info

Complete Bathroom Installation Service

From bathroom design to installation, our expert team handles it all.

4.3

Excellent

TrustScore 4.5 out of 5

14k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically takes over 1 month to reply

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4.3

All reviews

(14,118)

2,870 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful staff they have time for…

Very helpful staff they have time for you top marks at the alteringham banch

23 October 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely feedback. We're delighted to hear that the team at our Altrincham showroom were so helpful and took the time to assist you. We'll be sure to pass on your kind words to the team.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Helpful good service

Helpful good service. Good product.

28 October 2026
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Reply from Easy Bathrooms

Thank you for your feedback. We're pleased to hear you're happy with the service you received and the quality of our products. We really appreciate your support.

Many thanks
Hannah
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Staff were knowledgeable and helpful…

Staff were knowledgeable and helpful with every aspect of our customer journey, big commendation to Jahrah and Saaabir for their commitment and attentiveness to our needs. They both are definitely assets to the business.
Delivery was concise as well with the inspection between driver and us checking all items for damage - which were none. all present and correct.
Every item was photographed for evidence and loaded onto the drivers tablet for upload to complete the delivery.

8 October 2026
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Reply from Easy Bathrooms

Thank you for your fantastic feedback. We’re delighted to hear that Jahrah and Saaabir provided such knowledgeable, attentive service throughout your journey, and we’ll be sure to pass on your kind comments. It’s also great to hear that your delivery went smoothly, with all items present and in perfect condition. Thank you for choosing Easy Bathrooms & Tiles.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Really great experience…

Really great experience from start to finish. The staff were so friendly and helpful, answering all our questions without making us feel pressured to buy anything. Couldn’t fault the service and would definitely recommend!

25 October 2026
Unprompted review
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Reply from Easy Bathrooms

Thank you for your lovely feedback. We’re delighted to hear that our team made your experience so enjoyable, providing friendly, helpful advice without any pressure. We really appreciate your recommendation and hope you enjoy your new bathroom.

Many thanks
Hannah
Easy Bathrooms & Tiles

Rated 2 out of 5 stars

Shockingly poor customer support/ service

I bought a sink/ vanity and a whole bathroom suite that they recommended for my new ensuite based on the measurements. Delivery booked for 28th sept. They then asked if they could deliver earlier and i agreed knowing that we wouldn't fit the bathroom until mid/ late october
When the plumber came to fit the sink 32 days after the delivery , it was far too big. We also discovered the shower screen and door were missing from the delivery at this point We called easy bathrooms the same day to ask for a swap for something smaller
Essentially after a week of chasing they refused to take the sink/ vanity back in exchange for something smaller because we had split one side of the box to get the unit out and didnt have an update for us on the shower screen and door So essentially i am £900 worse off , a sink i cannot use and no shower door or screen at present !!

Have done 3 completely new bathrooms buying from here in the past 5 years and will NEVER give them another penny

Very disappointed. With the complete lack of customer service or consideration for my situation or previous customer loyalty.
Rated a 2 rather than 1 as the products we have bought over the years have been decent and lasted well but feel very badly treated over the last few weeks. And noone i have spoken to has ever said I am sorry

22 October 2026
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Reply from Easy Bathrooms

Thank you for sharing your feedback. We’re sorry to hear that your recent experience has fallen short of expectations, particularly as you’ve chosen Easy Bathrooms for several bathrooms over the past five years. We understand how frustrating it must be to encounter these issues when preparing for your ensuite installation, and we’re sorry for the inconvenience caused. We appreciate you bringing your concerns to our attention and believe our Customer Service team is working to resolve the outstanding issues with your vanity unit and missing shower screen and door. We hope these matters can be resolved promptly and that we have the opportunity to restore your confidence in us.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

First day till the last nothing was too…

First day till the last nothing was too much trouble from all the staff very pleasant and honest helping us choose and giving guidance the delivery drivers were the same and the contact given to us to install Josh he was again very pleasant and fitted it brilliantly thank you to you all especially Abi who came out and designed our bathroom taking interest into what we would like to have and putting everything together would not hesistate to recommend Easy Bathrooms, the staff and installer a very happy customer

17 August 2026
Unprompted review
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Reply from Easy Bathrooms

Thank you for your wonderful feedback. We’re delighted to hear that you received such excellent service throughout your journey, from the initial design with Abi through to delivery and installation with Josh. We’ll be sure to pass on your kind comments to everyone involved. It’s fantastic to know you’re so happy with the experience, and we really appreciate your recommendation.

Many thanks
Tara
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Helpful staff

Helpful staff. Very accommodating and no pressure selling

28 October 2026
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Reply from Easy Bathrooms

Thank you for your feedback. We’re pleased to hear that our team were helpful and accommodating, making your experience comfortable and pressure-free. We really appreciate you taking the time to share your experience.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

I visited the Easy Bathrooms showroom…

I visited the Easy Bathrooms showroom on Stafford Park.
I was seen by the fabulous Jo who was extremely knowledgeable and helpful.
Although I haven't placed an order yet, I intend to very soon.
What I liked the most is that the consultation was relaxed, informative and I wasn't put under pressure to buy.
The showroom was quite expansive and I left with a much better idea of the direction I intended to take.

23 October 2026
Unprompted review
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Reply from Easy Bathrooms

Thank you for your lovely feedback. We’re delighted to hear that Jo made your visit to our Stafford Park showroom so enjoyable, providing knowledgeable advice in a relaxed, pressure-free environment. We’ll be sure to pass on your kind words to her. We look forward to welcoming you back when you’re ready to place your order.

Many thanks
Hannah
Easy Bathrooms & Tiles

Rated 4 out of 5 stars

Excellent products

Excellent products. Shame you cant lump deliveries and avoid multiple shipping charges. Contacting was easy and help constructive. Had one issue with mismatched toilet cistern and pan this was know prior to the order but was not checked. It was resolved eventually

28 October 2026
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Reply from Easy Bathrooms

Thank you for your feedback. We’re pleased to hear you were happy with our showroom and the service provided by our team. We appreciate your comments regarding installation costs and will ensure your feedback is taken on board.

Many thanks
Tara
Easy Bathrooms & Tiles

Rated 4 out of 5 stars

Great but high quote for fitting

Great showroom, helpful staff. But quote for fitting was very high.

14 October 2026
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Reply from Easy Bathrooms

Thank you for your feedback. We’re pleased to hear you were happy with our showroom and the service provided by our team. We appreciate your comments regarding installation costs and will ensure your feedback is taken on board.

Many thanks
Hannah
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Excellent company

Excellent company, good quality… professional service .. contact kingfisher property maintenance in Hatfield for installation

14 October 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your kind feedback. We’re pleased to hear you were happy with the quality of our products and the professional service you received. We appreciate your recommendation and hope to see you again in the future.

Many thanks
Tara
Easy Bathrooms & Tiles

Rated 4 out of 5 stars

The contractor (Ziggy) was excellent

The contractor (Ziggy) was excellent, very helpful and tidy from start to finish. Couldn't fault him. Likewise the girls at head office, especially Alisha, who helped me recover over payment caused by the salesman at Warrington showroom who tried to substitute higher priced items without my knowledge. Apart from the salesman, everything else worked very well.

13 October 2026
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Reply from Easy Bathrooms

Thank you for sharing your feedback. We’re pleased to hear that Ziggy and Alisha provided such helpful and professional service, and that your concerns regarding the overpayment were resolved. We’re sorry for the issues you experienced during the sales process, but appreciate you recognising the support provided by our wider team.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Brian

Brian, was more than helpful and patient designing 5 bathrooms with me, giving me inspiration and ideas.

26 October 2026
Unprompted review
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Reply from Easy Bathrooms

Thank you for your lovely feedback. We’re delighted to hear that Brian was so helpful and patient throughout the design process, offering inspiration and ideas for your five bathrooms. We’ll be sure to pass on your kind comments to him and appreciate you taking the time to share your experience.

Many thanks
Hannah
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Terry was very helpful and…

Terry was very helpful and knowledgeable of the products we looked at still awaiting clarification off our insurance company before we can act

21 October 2026
Unprompted review
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Reply from Easy Bathrooms

Thank you for your feedback. We’re pleased to hear that Terry was helpful and knowledgeable, and we’ll be sure to pass on your kind comments. We hope everything is resolved with your insurance company soon and look forward to helping you when you’re ready to proceed.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Friendly and helpful

Great experience at Havant. Bailey was very helpful planning our bathroom, understanding our project, guiding us with products and very patient with all the decisions and changes we made.

20 October 2026
Unprompted review
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Reply from Easy Bathrooms

Thank you for your lovely feedback. We’re delighted to hear that Bailey provided such helpful and patient support throughout your bathroom planning, guiding you through the product choices and changes along the way. We’ll be sure to pass on your kind comments to Bailey and the Havant team.

Many thanks
Hannah
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Experience in store couldn’t fault the…

Experience in store couldn’t fault the bathroom designer was extremely knowledgable and helpful
The price for the actual bathroom was ok
But the costs of installation were outrageous. Not sure how a company can justify those prices

24 October 2026
Unprompted review
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Reply from Easy Bathrooms

Thank you for your feedback. We’re pleased to hear you were happy with the service and expertise provided by our showroom team. We appreciate your comments regarding installation costs and understand that this is an important part of the overall budget. Your feedback is valuable to us as we continue to review the experience we offer our customers.

Many thanks
Tara
Easy Bathrooms & Tiles

Rated 1 out of 5 stars

We ordered a skiddaw stone bath tub and…

We ordered a skiddaw stone bath tub and was promised the bath tub would be delivered in 3 working days. We needed this to happen as we were installing a new bathroom ensuite, and needed it to be on site to measure where the waste pipe needs to go! The bath tub never got delivered and caused a considerable delay to our project. In the end we received a refund. Other than that the customer service was pretty good at the Uckfield showroom.

25 September 2026
Unprompted review
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Reply from Easy Bathrooms

Thank you for your feedback. We’re sorry to hear that the delay with your bath caused disruption to your project, particularly when you were relying on the promised delivery timeframe. We’re pleased that the refund was arranged and that you were otherwise happy with the customer service provided by our Uckfield showroom team. We will pass your feedback to the relevant departments for improvements.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Alex was great

Alex was great, he took the time to design the bathroom we wanted, not the one he wanted to sell. It was a great experience

25 October 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely feedback. We’re delighted to hear that Alex took the time to understand your vision and create a design that truly suited your needs. We’ll be sure to pass on your kind comments to him and are pleased you had such a positive experience.

Many thanks
Sophie
Easy Bathrooms & Tiles

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