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Easy Bathrooms Reviews 

13,736
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 2,791 reviews, reviewers overwhelmingly had a great experience with this company. People often emphasize that the showroom staff is exceptionally helpful, professional, and knowledgeable, guiding them patiently through various design options without applying any aggressive sales pressure. Consumers deeply appreciate the personalized attention, careful measurements, and expert advice received throughout the planning and purchasing process for their new bathrooms. Though some people were dissatisfied with occasional delivery delays, expensive shipping fees, or receiving incorrect and damaged items that required replacements. A few reviewers also mentioned encountering frustrating installation challenges, poor communication from project managers, and occasional product quality inconsistencies requiring extra effort.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpful, polite, and knowledgeable service.... See more

Product

Reviewers highlight ambiguous aspects of product, noting both satisfaction with items and frustration with... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and polite staff from the... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with highly mixed experiences reported by... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding products and workmanship.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality products at a really competitive price. Really good range, and we have done three rooms with tiles from here and not a single one broken. Upstairs bathroom five years old and looks like new. S... See more

Company replied

Rated 5 out of 5 stars

We have just had a new bathroom fitted in by Easy Bathrooms, and are so pleased with what they have done. Personally I would definitely recommend them for any other work we might have in the future.... See more

Company replied

Rated 5 out of 5 stars

I couldn’t rate Easy Bathrooms high enough, from start to finish we had a 5 star service and the finished shower room is fantastic. Everyone who we dealt with from the salesman to the fitters were pol... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Amy from Stratford-upon-Avon. She has been absolutely fantastic helping me with the design and measuring up for two bathroom projects. From the very beginning, Amy wa... See more

Company replied


Company details

  1. #93 of 115 best companies in Bathroom Supply Shop
  2. #91 of 107 best companies in Bathroom Renovator
  3. #13 of 13 best companies in Mirror shop
  4. #30 of 38 best companies in Radiator shop
  5. #13 of 17 best companies in Shower screen shop
  6. #23 of 28 best companies in Tile Shop

About Easy Bathrooms

Written by the company

Awarded National bathroom retailer of the year by BIFIS, Easy Bathrooms & Tiles have the largest bathroom retail network in the UK with 150 showroom locations nationwide.

Shop our wide range of luxurious bathroom products and our extensive range of wall and floor tiles, including outdoor tiles, online or in store.

Offering a choice of free design services, select the service which suits you best, from our online planner and virtual appointments to showroom design and home measure appointments. We even offer an installation service, let our accredited install team take care of your project from start to finish.

Head over to Easy Bathrooms & Tiles now to start browsing and be inspired by our dedicated customer inspo pages and guides.

Simply Luxurious

Written by the company

Award Winning Design & Install Service
BIFIS National Bathroom Retailer of the Year. Our accredited team handles your bathroom from design to installation, covering every trade. Includes a 2-year installation guarantee and FREE tiles* with our Simply Install service.
Free Online Planner
Plan your perfect bathroom with our free online planner. Create your space in 3D, experiment with different styles and layouts, and visualise your ideas before you buy. Simply enter your measurements to design a bathroom that fits your space perfectly.
Nationwide Showrooms
With over 150 showrooms across the UK, it’s easy to see our premium bathrooms & tiles in person, get expert advice, and plan your bathroom with confidence.
Book an Appointment
We offer a variety of ways to plan your bathroom. Choose an in-store 3D design, a home measure, or a virtual session, and our experts will help you plan your perfect bathroom. All our appointments are free!
Flexible Finance
Flexible finance options, including 0% deals, are available on orders from £3,000–£25,000 over 24 months. With V12 or Klarna, you can choose a plan that works for you.
Inspiration Hub
Explore our Inspiration Hub and spark ideas for your perfect bathroom. Browse the customer gallery to see real homes, dive into our blog for handy tips and advice, and explore the style gallery for some inspiring combinations.
Dedicated Trade Hub
Trade customers can manage everything in one place, with our dedicated Trade Hub. Track orders, manage credit, and claim rewards. Take advantage of exclusive offers, our Refer & Earn programme, and our cashback scheme—all designed to make your trade experience easier and more rewarding.

Contact info

Complete Bathroom Installation Service

From bathroom design to installation, our expert team handles it all.

4.3

Excellent

TrustScore 4.5 out of 5

14k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.3

All reviews

(13,736)

2,686 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lots of choice

Went to look at bathrooms in Darlington after a few month a of looking and not being able to make a decision took a bit of a gamble and went for Zoltan polished even though the bathroom is smallish, Tom and Michelle went through things with me and about 3 weeks before install date I had made a decision absolutely love my new bathroom only used them to supply but Michelle in store advised to go for polished Zoltan as oppose to the Matt , the bathroom looks even bigger and would. I doubt use them again in the future and recommend them to anyone else looking ,

17 September 2026
Unprompted review
Rated 5 out of 5 stars

Michelle at Watford was extremely…

Michelle at Watford was extremely helpful in the decision making and design choices of our en suite. We would thoroughly recommend her and her excellent customer service. We will be back with our bathroom refurbishment soon. Paul and Emma.

17 September 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for such a fantastic review and recommendation. We’re delighted to hear that Michelle was so helpful with your en suite design and choices, and that you were so pleased with her customer service. We’ll be sure to pass your kind feedback on to Michelle and the Watford team. We look forward to welcoming you back for your bathroom refurbishment.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 4 out of 5 stars

Hi this review is for Matthew at…

Hi this review is for Matthew at birstall who I dealt with my issue all he needed was photos for proof.when he looked at the photos he immediately ordered the part I needed without any hassle.He was very helpful.
Damian

10 July 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely review, Damian. We’re delighted to hear that Matthew at our Birstall bathroom showroom was so helpful and made resolving your issue straightforward. It’s great to know he was able to quickly arrange the part you needed after reviewing the photos. We’ll be sure to pass your kind feedback on to Matthew and the team.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 2 out of 5 stars

Delivery is extremely expensive and to…

Delivery is extremely expensive and to return items is difficult without paying the same fee again for 4 boxes 20 tiles is £85 and you can not get them from store

16 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

We’re sorry to hear you were disappointed with our delivery and returns process. We understand your frustration and appreciate you taking the time to share your feedback. We’ll be sure to pass your comments on to the relevant team.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 2 out of 5 stars

Poor sample of tile sent no pattern included…

I paid around £6.00 for a tile sample which was completely plain I would have thought if there was a pattern or a marble line which this tile had it would have been helpful to me for the sample to include that part of the tile. Only thing this sample showed me was the thickness.

16 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Hi Kerry,

Thank you for taking the time to leave your review. I’m sorry to hear you’re unhappy with the tile you received. I’d really like to get this resolved for you and make sure you’re happy with your tile and can see the intended design.

Could you please email us at trustpilot@easybathrooms.com so we can discuss this further and look into this for you?

Many thanks,
Sophie
Easy Bathrooms & Tiles

Rated 1 out of 5 stars

Paint coming off shower unit

We purchased a shower approximately 4 years ago with a 10 year guarantee. The black paint has started coming off but they say that it is because it has been used in a damp atmosphere and they would expect the paint to come off with use. It is not a manufacturing fault, although it clearly is as the paint is not up to the job. Don't rely on their 10 year guarantee, it is not worth the paper it is written on. They have replied and said that the paint has come off due to general use!! What do they expect, for us not to use it? The paint is clearly not up to the job and is a manufacturing fault. What is very strange is that paint also came off the shower handle, and they replaced it. Seems like double standards.

27 August 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

We’re sorry to hear you’re disappointed with the outcome of your warranty claim. We appreciate your frustration; however, our 10-year warranty covers qualifying manufacturing faults and does not cover issues resulting from general use or aftercare.

Our customer service team are currently speaking with you and have offered solutions to help resolve the issue. Unfortunately, based on the circumstances, we’re unable to provide a replacement free of charge at this stage. We’ll continue to work with you to find a suitable resolution and will ensure your feedback is passed on to the relevant team.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Fab service….was able to locate and…

Fab service….was able to locate and decide making decisions so much easier

16 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely review. We’re delighted to hear you received fantastic service and that our team were able to help you find what you were looking for, making those decisions that little bit easier. We really appreciate your feedback and support.

Many thanks
Hannah
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Complete satisfaction

We have recently had a complete refit of our bathroom carried out by St Helens Easy Bathrooms and we are absolutely delighted with the result. The staff at the showroom were so helpful. We had many ideas on what we wanted and they were able to make suggestions over and above what we thought possible. The fitters were very respectful of our home and completed a very professional job. We had a few queries during and after completion which the showroom staff were able to help us with. We were happy with the price, and we are now enjoying the benefits of a modern bathroom with what we consider to be many luxuries.

12 June 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for such a fantastic and detailed review. We’re delighted to hear you’re so pleased with your new bathroom and that the team at our St Helens showroom were able to bring your ideas to life while offering suggestions you hadn’t considered.

It’s also wonderful to hear that our fitters were respectful of your home and completed the work to a high standard, and that the showroom team were there to support you with any queries during and after the installation. We really appreciate your kind words and are so pleased you’re now enjoying your new bathroom and all its luxuries.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Easy Bathrooms delivery was excellent…

Easy Bathrooms delivery was excellent arrived on time all the items were well packed and good quality definitely recommend to friends and family

4 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your fantastic review and recommendation. We’re delighted to hear your delivery arrived on time and that everything was well packaged and of good quality. We really appreciate you choosing Easy Bathrooms and recommending us to your friends and family.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Best shop I’ve been

Can’t thank the lads enough from start to finish had the best experience with them all.
Jordan was amazing so helpful & friendly nothing was to much trouble I highly recommend and I wouldn’t go anywhere else now.

6 September 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for such a fantastic review and recommendation. We’re delighted to hear you had such a positive experience from start to finish and that Jordan was so helpful and friendly throughout. It’s wonderful to know that nothing was too much trouble and that you’d choose Easy Bathrooms again. We’ll be sure to pass your lovely feedback on to Jordan and the team.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Bathroom

From start to finish an excellent experience with many bathrooms on show. The staff were excellent (Charlotte especially) would most certainly go back .

15 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your fantastic review. We’re delighted to hear you had an excellent experience from start to finish and enjoyed exploring our bathroom displays. It’s wonderful to hear that Charlotte was especially helpful, and we’ll be sure to pass your kind feedback on to her and the team. We look forward to welcoming you back again in the future.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

They were very helpful in the shop and…

They were very helpful in the shop and the shower is very easy to clean

15 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely review. We’re pleased to hear you found our team helpful in store and that you’re happy with your new shower, especially how easy it is to clean. We really appreciate your feedback and hope you continue to enjoy it.

Many thanks
Tara
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Great customer service from all the…

Great customer service from all the team.

Honest and reliable.

15 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your fantastic review. We’re delighted to hear you received great customer service from the whole team and that you found us honest and reliable. We really appreciate your kind words and support.

Many thanks
Hannah
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Great quality furniture at a good price

Great quality furniture at a good price

15 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely review. We’re delighted to hear you’re pleased with the quality of our furniture and found it to be great value for money. We really appreciate your feedback and support.

Many thanks
Sophie
Easy Bathrooms & Tiles

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