Easy Bathrooms Reviews 

We bought our ensuite bathroom through Terry at Easy Bathrooms in Evesham and he was absolutely excellent.

Terry not only helped us with the various choices of ranges available, but also with the design and layout.

Great service. Easy to work with & order. Everything arrived as ordered no issues.

Alex Wild and his team
In Wakefield have been superb from the original meeting right though to delivery and after sales
Highly recommended

We went to the showroom in team valley and was dealt with by Andy. We told him exactly what we wanted, with the full service, supply and fit, specifically lots of storage space. He took no notice. Has very poor people skills,designed a 2 bathrooms for us, little storage and supply only then gave us a load of cards for tradesman to get quotes for the fitting! He lost us during the appointment with his poor people skills and fidgeting with his finger nails! When we asked about the whole price for fitting and supply, we were told “ah it’s probably going to cost you about 20 grand you know” he wasn’t interested, so time for us to go and not go back!

Occasionally things go wrong and you judge the business you are dealing with by how they go about putting things right.
I had a shower tray that was delivered slightly damaged but following a phone call and a photo, John at the Wrexham branch, quickly arranged a replacement and apologised for any inconvenience. Good old fashioned customer service will always generate repeat business.

The salesman was helpful. The item arrived in store when promised and I was called to collect as promised. A good service.

They were amazing from start to finish ! I couldn’t recommend them enough

Obliging, competitive and on time.

Manager friendly and new what he was selling you this was the Castlepoint Bournemouth branch unlike the staff at your Christchurch branch who couldn’t be bothered to get out of their seat to show us some options as to our requirements

Complimentary customer service both pre- and post- sales. Friendly staff with a positive can-do attitude.

Very professional and helpful service and quality products

What a display in Tiverton with very helpful staff and Jason went well beyond what might be expected helping us with layout and looking into aspects of construction for us before we returned. The order and its arrival was straightforward.
It was a wonderful array of possibility in the shop - who would have thought. Well worth our visit.

The bathroom store where good but the delivery was absolutely awful and this has happened before with them when I complained I was told I would get a response but nothing and my customer wasn’t happy which I had to deal with so I’m reluctant to use them again but like I said the people at the store where really helpful but it was higher up that I got no response from

Friendly staff. Helpful. Quick service.

Customer services in Wakefield, whilst polite, were as helpful as a chatbot on a loop.

The staff at the Uckfield branch were always helpful and the showroom was well presented.

After visiting the Uckfield showroom on 3 occasions, an order was placed and fully paid for, only to be advised that there was no stock, even though it showed in stock online.
The "chatbot" insisted that all the stock must have been purchased whilst I placed my order.
Delivery is now end of November, but for the past 7 days it still shows in stock online.

Don't trust their website, they just want to rope you in.
I was given the option to cancel but that is not the point.

My whole experience with the team at Easy bathroom Maidstone was amazing always willing to help out and advise even when i had to adapt my order and change items a few times nothing was an issue such great customer service

I’m very disappointed with how Easy Bathrooms has handled a clear failure on a Ferris White floor‑standing vanity unit purchased less than a year ago.

The bottom trim has split in a clean, straight line, with no swelling, warping, or discolouration anywhere on the unit. This is a guest bathroom with no shower, used only occasionally, and the unit has not been exposed to prolonged moisture. Despite this, Easy Bathrooms insisted the damage was caused by “water ingress” based solely on photographs, without providing any technical evidence to support that conclusion.

They also refused to carry out an inspection, even though an inspection is the only reliable way to determine the cause of a material failure. When I asked for their ADR (Alternative Dispute Resolution) details, they stated that they “do not subscribe to an ADR scheme,” leaving me with no independent route to resolution through them. Instead, they suggested I pay for my own professional inspection, despite the Consumer Rights Act placing the burden of proof on the retailer when they claim misuse.

After multiple attempts to resolve this reasonably, Easy Bathrooms have maintained their position and offered only a 50% discount on a replacement — which does not reflect my statutory rights or the circumstances of the failure.

I attempted to upload photos showing the clean split and lack of swelling, but Trustpilot’s review editor has disabled photo uploads for this review. I am happy to provide these images if required.

A disappointing experience, and not what I expected from a national retailer.

Quality products with value for money prices.

Gentleman who looked after us was very knowledgable and helpful

Sergiu helped me pick the right tiles for all my requirements, and was very patient while I changed my mind!