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Easy Bathrooms Reviews 

13,791
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 2,786 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable during showroom visits, making the entire process smooth. People truly appreciate the detailed design guidance, clear explanations, and professional support provided when planning their new bathrooms. However, some customers also noted frustrating issues with delivery delays, unnotified schedule changes, and missing parts upon arrival. A few other people also felt that product quality was sometimes disappointing due to unexpected scratches, scuffs, or chipped tiles. Additionally, a small group of reviewers experienced installation problems or lengthy delays in resolving warranty claims.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are knowledgeable, patient, and... See more

Product

Reviewers highlight ambiguous aspects of product offerings, as many consumers praise the high quality and... See more

Service

Customers consistently note positive experiences with service, frequently praising helpful showroom staff and... See more

Delivery service

Customers had ambiguous experiences with delivery service, as many reviewers praised quick arrivals,... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the excellent standard of bathroom... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, my experience with Easy Bathrooms has been excellent. I’ll break it into two parts: the showroom team and the quality of the products. Showroom team: I want to highlight Harry at the... See more

Company replied

Rated 4 out of 5 stars

Good communication, no complications with our order it all arrived safe and sound and on time . On a slightly negative side ,expensive delivery when you take into account,the cost of the initial purc... See more

Company replied

Rated 5 out of 5 stars

Oscar and Dips were extremely helpful and courteous. I visited the showroom at Staples Corner to check if a particular bath was sold there, but didn't expect to have ordered this and pretty much every... See more

Company replied

Rated 5 out of 5 stars

Excellent experience with these expert staff. They designed and gave a quote very quickly, Grace was fantastic and patient, drafting the design while we looked at what we wanted. I made a few errors... See more

Company replied


Company details

  1. #94 of 116 best companies in Bathroom Supply Shop
  2. #91 of 108 best companies in Bathroom Renovator
  3. #13 of 13 best companies in Mirror shop
  4. #30 of 38 best companies in Radiator shop
  5. #13 of 16 best companies in Shower screen shop
  6. #23 of 27 best companies in Tile Shop

About Easy Bathrooms

Written by the company

Awarded National bathroom retailer of the year by BIFIS, Easy Bathrooms & Tiles have the largest bathroom retail network in the UK with 150 showroom locations nationwide.

Shop our wide range of luxurious bathroom products and our extensive range of wall and floor tiles, including outdoor tiles, online or in store.

Offering a choice of free design services, select the service which suits you best, from our online planner and virtual appointments to showroom design and home measure appointments. We even offer an installation service, let our accredited install team take care of your project from start to finish.

Head over to Easy Bathrooms & Tiles now to start browsing and be inspired by our dedicated customer inspo pages and guides.

Simply Luxurious

Written by the company

Award Winning Design & Install Service
BIFIS National Bathroom Retailer of the Year. Our accredited team handles your bathroom from design to installation, covering every trade. Includes a 2-year installation guarantee and FREE tiles* with our Simply Install service.
Free Online Planner
Plan your perfect bathroom with our free online planner. Create your space in 3D, experiment with different styles and layouts, and visualise your ideas before you buy. Simply enter your measurements to design a bathroom that fits your space perfectly.
Nationwide Showrooms
With over 150 showrooms across the UK, it’s easy to see our premium bathrooms & tiles in person, get expert advice, and plan your bathroom with confidence.
Book an Appointment
We offer a variety of ways to plan your bathroom. Choose an in-store 3D design, a home measure, or a virtual session, and our experts will help you plan your perfect bathroom. All our appointments are free!
Flexible Finance
Flexible finance options, including 0% deals, are available on orders from £3,000–£25,000 over 24 months. With V12 or Klarna, you can choose a plan that works for you.
Inspiration Hub
Explore our Inspiration Hub and spark ideas for your perfect bathroom. Browse the customer gallery to see real homes, dive into our blog for handy tips and advice, and explore the style gallery for some inspiring combinations.
Dedicated Trade Hub
Trade customers can manage everything in one place, with our dedicated Trade Hub. Track orders, manage credit, and claim rewards. Take advantage of exclusive offers, our Refer & Earn programme, and our cashback scheme—all designed to make your trade experience easier and more rewarding.

Contact info

Complete Bathroom Installation Service

From bathroom design to installation, our expert team handles it all.

4.3

Excellent

TrustScore 4.5 out of 5

14k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically takes over 1 month to reply

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4.3

All reviews

(13,791)

2,743 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience at Easy Bathrooms

Great experience at Easy Bathrooms. We went to a well known retailer but unfortunately the experience was poor. Someone then recommended we go to Easy Bathrooms Leeds showroom Unit 2 Royds Lane who we must admit we hadn’t heard about before. What a difference! A big showroom displaying lots of different bathroom styles and layouts. But the big difference was the expertise of the staff, especially Andrew, who upon hearing what we were looking for walked us round knowing exactly where what we wanted was on display. As the name suggests that made everything so easy and we ordered for our new bathroom and ensuite. Thanks everyone.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

We have received an excellent service from Steve

We have received an excellent service from Steve for our recent bathroom design. He was patient, helpful and offered great specialist advice around our chosen decor and bathroom furniture. Even though we changed our mind several times, Steve embraces our ideas throughout and helped them come to life. We are over the moon with our new bathroom and can't thank Steve enough. An excellent service from start to finish.

24 September 2026
Unprompted review
Rated 5 out of 5 stars

VERY HELPFULL AND GOOD ADVICE ON OUR…

VERY HELPFULL AND GOOD ADVICE ON OUR PURCHASE

10 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your excellent review, we are so pleased you received great customer service and advice in our bathroom showroom. We hope you love your new bathroom, and hope to see you again!

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 1 out of 5 stars

Poor quality

Service great until sold. Issues after bathroom were awful. Incorrect items supplied. Finishes not accurate and reluctance to rectify when you’ve spent tens of throusands of pounds.

Accessories not quality - brushed gold finishing is poor quality and will not last. Guarantees for this are useless, cleaning is almost impossible and the brushed affect soon comes off/peels.
If you want your bathroom to last, go elsewhere.

25 September 2026
Unprompted review
Rated 3 out of 5 stars

I purchased a replacement door seal for…

I purchased a replacement door seal for the bottom of my shower cubicle door 12 months ago. Within nine months of that purchase the seal was beginning to fall apart and 3 months later the seal was totally useless. Inspite of there being lots of other suppliers of door seals the seal on my screen is unique and consequently I have to purchase the replacement of this poor quality item from Easy Bathrooms at a painfully high cost. Incidentally i felt obliged to purchase two of these expensive seals in case the item becomes obsolete in the near future.

10 September 2026
Rated 5 out of 5 stars

Lovely staff

I visited Easy Bathrooms Sunderland looking for tiles to use as a splashback behind my hob.I was assisted by Pete who showed me samples of both tiles and grout colours.He was very knowledgable about the different options and gave me several suggestions.Even though my job is very small Pete was still interested to hear my ideas.He arranged to get me samples of my chosen tiles.
Another positive of the store is that it is dog friendly.My poodle was extremely happy as she was the centre of attention.
On collection of my samples I was assisted by Carl and Kate,again a very positive experience.
It was a pleasure to visit the showroom and will be purchasing tiles from them.

17 September 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your fantastic feedback Rose, we are so pleased Pete was attentive during your tile selection process and helped you make your decision. We are thrilled your poodle enjoyed her visit too, we are proud to be a dog friendly store, and our staff certainly love four legged visitors too! We hope you love your new tiles, and look forward to seeing you again soon.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

We had a very good experience in your…

We had a very good experience in your store, very helpful staff member with good advice.
We chose 2 mirror cabinets for our Bathroom and paid for it on the spot.
The cabinets arrived 2 days later and I received a call to come and collect it.
When I arrived at the store, a young lady was extremely helpful in allowing me to check it for damage and she helped me to take my cabinets to my car to load it.
Thanks for an excellent customer service.

24 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your 5 star review, we are pleased to hear ordering and collecting your mirror cabinets for your bathroom went so smoothly! We hope you love your new bathroom products, and look forward to seeing you again soon.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Excellent service start to finish.

Denice in the shop was helpful and professional. Nothing was too much trouble. The fitters were prompt, polite and very efficient. A slight issue with wrong panels sent but Bogdan was on the case and all was sorted without drama. Brilliant and easy to deal with.

9 March 2026
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Reply from Easy Bathrooms

Thank you for your excellent feedback Phil! It is great to hear Denice provided you with excellent customer service, and Bogdan was able to quickly remedy your delivery for you! We are thrilled you enjoyed our service from ordering to installation, and hope you love your new bathroom.

Many thanks
Tara
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Very good Tom and Michelle at…

Very good Tom and Michelle at Darlington where brilliant will use them again in the future

24 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your excellent feedback for our Darlington bathroom showroom. It's great to hear Tom and Michelle were able to assist you when choosing your new bathroom and tiles. We hope to see you again soon!

Many thanks
Hannah
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

CONNOR AT THE ARNISON CENTRE

CONNOR AT THE ARNISON CENTRE, DURHAM WAS SO KNOWLEDGEABLE AND HELPFUL TO US WHEN OUR NEEDS WERE SOMEWHAT COMPLICATED.

10 September 2026
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Reply from Easy Bathrooms

Thank you for your 5 star review for our Durham bathroom showroom! We are thrilled to hear Connor provided you with excellent customer service, and was able to assist you with a complex query! We hope you love your new bathroom and look forward to dealing with you again soon.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 1 out of 5 stars

very poor after service

very poor after service . not interested after had money . passed round houses and told area manager will not help or deal with customers . left no option but to seek legal. advice and protest outside chester store .

24 September 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a mirror and the service…

I purchased a mirror and the service was excellent and I am now looking at purchasing a new bathroom suite. The staff are so professional and helpful, nothing is to much trouble.
Highly recomended.

8 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your excellent feedback, it is great to hear you are so pleased with your purchase you are now purchasing a new bathroom suite! We will be certain to pass your feedback to our showroom team, it is really appreciated.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Jo made ordering easy!

Knowledgeable in store staff, really helpful with design and practical fitting suggestions.
Jo (Telford store) was excellent, quick to respond to queries, very straightforward and honest. Thank you.

24 September 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your excellent review, we are delighted to hear you had such a wonderful experience in our store. We will be sure to pass your feedback on to Jo at our Telford bathroom showroom.

We hope you love your new bathroom and look forward to dealing with you again soon!

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 4 out of 5 stars

Good choice of tiles

Good choice of tiles. Excellent customer service from Alex Wild. My only gripe would be the cost of delivery.

31 August 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your feedback. We’re pleased to hear you were happy with our choice of tiles and received excellent customer service from Alex.

We also appreciate your feedback regarding the delivery cost and will make sure your comments are shared with the relevant team. Thank you for choosing Easy Bathrooms.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

So easy to use website

So easy to use website, went into Warrington store where the guy there was super helpful wirhout being pushy. Went home, ordered online and was delivered swiftly. Top class service and would definitely recommend and use again

23 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your fantastic feedback. We’re delighted to hear you found our website easy to use and that our Warrington team provided such helpful service without being pushy. It’s great to know your order was delivered quickly too. We really appreciate your recommendation and look forward to welcoming you back in the future!

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 1 out of 5 stars

They are happy to take your money but…

They are happy to take your money but when something is wrong they are not that interested.

23 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

We’re sorry to hear that you felt this way about your experience. We’re pleased that we’ve since been able to resolve your queries, but we apologise for the frustration you experienced along the way. Your feedback is important to us, and we’ll be sure to share your comments with the relevant team so we can continue to improve our service. Thank you for bringing this to our attention.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Lovely quality product and efficient…

Lovely quality product and efficient service

9 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely feedback. We’re delighted to hear you’re pleased with the quality of your product and the service you received. We really appreciate you taking the time to share your experience with us.

Many thanks
Sophie
Easy Bathrooms & Tiles

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