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Easy Bathrooms Reviews 

14,105
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 2,848 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable, friendly staff who provide wonderful design advice and incredible support throughout the entire store planning process. Visitors truly appreciate the attentive showroom assistance, vast product selections, and completely smooth, stress-free ordering experiences. However, some customers also noted frustrating issues with severely damaged deliveries and delayed replacement parts arriving late. A few other people also felt that after-sales support, warranty claims, and communication were difficult to resolve when unexpected problems occurred. Some reviewers were not happy with left-over materials policies and occasional difficulties communicating during installations.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, extensive product... See more

Product

Customers consistently note ambiguous experiences with product, highlighting that quality products at a... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with helpful staff who... See more

Delivery service

Users describe ambiguous interactions with delivery service, as some reviewers praise quick and timely... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many consumers expressing appreciation for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

When you think you have planned everything and you are ready to invest your hard earned cash into a new bathroom, you learn quickly that you cannot plan enough. Thanks to Andy, Michelle and Sim... See more

Company replied

Rated 4 out of 5 stars

We visited Easy Bathrooms in Altrincham. Chris was brilliant. Nothing was a problem. Changes additional orders etc. All arrived in good time. Refunds for returns processed in a timely manner. Not... See more

Company replied

Rated 4 out of 5 stars

We had William supporting us, and it was our first time designing a Bathroom. He was very patient and clear, and helped guide us towards our decision The only problem, was not to do with the supp... See more

Company replied

Rated 4 out of 5 stars

The bathroom fitter arranged a date and contacted us to ask if he could start a day earlier as he was ahead of schedule. He worked quickly and finished early. We were happy with the result. The off... See more

Company replied


Company details

  1. Bathroom Supply Shop
  2. also in
  3. Bathroom Renovator
  4. Mirror shop
  5. Radiator shop
  6. Shower screen shop
  7. Tile Shop

About Easy Bathrooms

Written by the company

Awarded National bathroom retailer of the year by BIFIS, Easy Bathrooms & Tiles have the largest bathroom retail network in the UK with 150 showroom locations nationwide.

Shop our wide range of luxurious bathroom products and our extensive range of wall and floor tiles, including outdoor tiles, online or in store.

Offering a choice of free design services, select the service which suits you best, from our online planner and virtual appointments to showroom design and home measure appointments. We even offer an installation service, let our accredited install team take care of your project from start to finish.

Head over to Easy Bathrooms & Tiles now to start browsing and be inspired by our dedicated customer inspo pages and guides.

Simply Luxurious

Written by the company

Award Winning Design & Install Service
BIFIS National Bathroom Retailer of the Year. Our accredited team handles your bathroom from design to installation, covering every trade. Includes a 2-year installation guarantee and FREE tiles* with our Simply Install service.
Free Online Planner
Plan your perfect bathroom with our free online planner. Create your space in 3D, experiment with different styles and layouts, and visualise your ideas before you buy. Simply enter your measurements to design a bathroom that fits your space perfectly.
Nationwide Showrooms
With over 150 showrooms across the UK, it’s easy to see our premium bathrooms & tiles in person, get expert advice, and plan your bathroom with confidence.
Book an Appointment
We offer a variety of ways to plan your bathroom. Choose an in-store 3D design, a home measure, or a virtual session, and our experts will help you plan your perfect bathroom. All our appointments are free!
Flexible Finance
Flexible finance options, including 0% deals, are available on orders from £3,000–£25,000 over 24 months. With V12 or Klarna, you can choose a plan that works for you.
Inspiration Hub
Explore our Inspiration Hub and spark ideas for your perfect bathroom. Browse the customer gallery to see real homes, dive into our blog for handy tips and advice, and explore the style gallery for some inspiring combinations.
Dedicated Trade Hub
Trade customers can manage everything in one place, with our dedicated Trade Hub. Track orders, manage credit, and claim rewards. Take advantage of exclusive offers, our Refer & Earn programme, and our cashback scheme—all designed to make your trade experience easier and more rewarding.

Contact info

Complete Bathroom Installation Service

From bathroom design to installation, our expert team handles it all.

4.3

Excellent

TrustScore 4.5 out of 5

14k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.3

All reviews

(14,105)

2,853 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The contractor (Ziggy) was excellent

The contractor (Ziggy) was excellent, very helpful and tidy from start to finish. Couldn't fault him. Likewise the girls at head office, especially Alisha, who helped me recover over payment caused by the salesman at Warrington showroom who tried to substitute higher priced items without my knowledge. Apart from the salesman, everything else worked very well.

13 October 2026
Rated 5 out of 5 stars

Brian

Brian, was more than helpful and patient designing 5 bathrooms with me, giving me inspiration and ideas.

26 October 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful

Great experience at Havant. Bailey was very helpful planning our bathroom, understanding our project, guiding us with products and very patient with all the decisions and changes we made.

20 October 2026
Unprompted review
Rated 5 out of 5 stars

Experience in store couldn’t fault the…

Experience in store couldn’t fault the bathroom designer was extremely knowledgable and helpful
The price for the actual bathroom was ok
But the costs of installation were outrageous. Not sure how a company can justify those prices

24 October 2026
Unprompted review
Rated 1 out of 5 stars

We ordered a skiddaw stone bath tub and…

We ordered a skiddaw stone bath tub and was promised the bath tub would be delivered in 3 working days. We needed this to happen as we were installing a new bathroom ensuite, and needed it to be on site to measure where the waste pipe needs to go! The bath tub never got delivered and caused a considerable delay to our project. In the end we received a refund. Other than that the customer service was pretty good at the Uckfield showroom.

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Alex was great

Alex was great, he took the time to design the bathroom we wanted, not the one he wanted to sell. It was a great experience

25 October 2026
Unprompted review
Rated 5 out of 5 stars

That Perfect Ensuite

From Start to Finish the process was so slick. The Sales team designed the perfect bathroom and the installation team delivered on that promise

13 October 2026
Rated 5 out of 5 stars

Jon is aways helpful when I am looking…

Jon is aways helpful when I am looking for new bathroom parts. And always pointing me in the right direction. Top man.

27 October 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely feedback. We’re delighted to hear that Jon is always helpful and able to point you in the right direction. We’ll be sure to pass on your kind words!

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 3 out of 5 stars

The staff in the Cheltenham store were…

The staff in the Cheltenham store were fantastic and put through the order.
They then rang to say the product was not available.
I then went online and was able to order it.
Only problem is that it cost me £80 in delivery costs!
So great service (in the end) but not great value for money).

27 October 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your feedback. We’re pleased to hear the Cheltenham team provided great service, but sorry for the inconvenience caused by the stock availability issue and the additional delivery cost. We appreciate you sharing your experience and will pass your comments on to the relevant team.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Excellent service.

Excellent service.

27 October 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your feedback. We’re pleased to hear you received excellent service and appreciate you taking the time to share your experience.

Many thanks
Hannah
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Great customer service at Solihull Store

We have recently bought some tiles and bathroom accessories from the Solihull store and have always found the staff there extremely helpful

26 October 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely feedback. We’re delighted to hear the Solihull team have been so helpful throughout your visits. We really appreciate your support and hope you enjoy your new tiles and bathroom accessories.

Many thanks
Tara
Easy Bathrooms & Tiles

Rated 4 out of 5 stars

The delivery was handled extremely well…

The delivery was handled extremely well and on time. The only reason i didn't give 5 stars was that i had to help the driver with what was a heavy load. Also his instructions were to leave the delivery at the end of the drive.

20 October 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your feedback. We’re pleased to hear your delivery arrived on time and was handled well. We appreciate your comments regarding the assistance required with the heavy items and the delivery placement, and will share this feedback with our delivery team.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

AA aa

Very helpful and friendly everything as described.delivery went to plan.very pleased.

13 October 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your feedback. We’re delighted to hear you received friendly, helpful service and that everything arrived as expected. It’s great to know you’re pleased with your experience.

Many thanks
Hannah
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

The staff at the Blackburn show room…

The staff at the Blackburn show room were fantastic, so welcoming and costumer oriented

27 October 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely feedback. We’re delighted to hear the Blackburn showroom team made you feel so welcome and provided such excellent service. We’ll be sure to pass on your kind words to the team.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 2 out of 5 stars

Staff were not knowledgable

Staff were not knowledgable. Bits missing. Replacements sent incorrectly. Disappointed with overall experience.

27 October 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

We’re sorry to hear that your experience fell short of expectations. We appreciate your feedback regarding the service and issues with your order, and will share this with the relevant teams to help us improve.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

No pressure

Great customer service, no pressure to buy. When we selected our choice it was made sure we were happy with our purchase.

25 October 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely feedback. We're pleased to hear our team made you feel comfortable throughout the process, offering helpful advice without any pressure and ensuring you were happy with your final choice.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 4 out of 5 stars

My designs and ideas to reality. Best bathroom ever!

Starting in June, I gave a rough AI rendering of my designs and had Easy Bathrooms go over it with actual measurements, colours and products. They totally ripped out the old bathroom and installed a brilliant bathroom. Hugo from the Tilehurst store was extremely helpful. The installer Emi’s team was brilliant we mainly had Leon a true perfectionist. My only criticisms would be the logistics delays, wrong items and things missing but these were quickly rectified by the team. The other thing is keeping track of the invoices. Price changes, discounts, replacements and reorders tend to generate more invoices but you can ignore some depending on what there for. I felt an online account with project details, costing broken down , updates and communications bringing every thing and everyone into one easily accessible project area would have beneficial.

3 June 2026
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Reply from Easy Bathrooms

Thank you for sharing such detailed feedback. We're delighted to hear you're so pleased with your new bathroom and that Hugo, Emi's team and Leon helped bring your vision to life. We'll also share your comments regarding logistics, invoicing and the benefits of a centralised online project area with the relevant teams, as feedback like this helps us identify where we can improve the customer experience.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

New bathroom

Great service & staff love my bathroom Karl did an amazing job so pleased with everything would definitely recommend this company if thinking of a new bathroom 💯 thanks again x

12 October 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely feedback. We’re delighted to hear you’re so happy with your new bathroom and that Karl did such a fantastic job. We’ll be sure to pass on your kind words to him. Thank you for your recommendation!

Many thanks
Hannah
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Gary and the team at derby store are…

Gary and the team at derby store are fantastic and do everything they can do to help and support your installation needs. Could not ask for a better bunch of people. From design to support with materials and products. If anything delivery service slightly lets it down. Could improve in this department.

25 October 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely feedback. We’re delighted to hear Gary and the Derby team provided such helpful support throughout your project, from design through to choosing the right products and materials. We appreciate your comments regarding delivery and will share this feedback with the relevant team as we continue to improve our service.

Many thanks
Sophie
Easy Bathrooms & Tiles

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