Easy Bathrooms Reviews 

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Excellent service from start to finish – Easy Bathrooms Derby

We recently purchased our new bathroom from Easy Bathrooms on Ascot Drive, Derby, and I honestly couldn’t fault the experience.

The showroom is excellent, with a great range of bathrooms and products on display, making it really easy to get a feel for how everything would look together. The whole purchasing process was straightforward and hassle-free, and the delivery was quick and well organised.

A special mention has to go to Keith, who was absolutely fantastic throughout. He was friendly, knowledgeable and incredibly helpful, and really went above and beyond to make sure everything was right. When we realised that a part hadn’t been ordered, Keith actually went out of his way to bring the missing part to our home himself. That level of customer service is very much appreciated and is something you don’t often come across these days.

Unfortunately, our vanity unit and mirror were damaged during delivery, but even this was dealt with exceptionally well. Arranging replacements was quick, easy and completely hassle-free, with no unnecessary back and forth.

Overall, we’ve been extremely impressed with Easy Bathrooms Derby. From the excellent showroom and easy purchasing process to the delivery and after-sales service, everything has been handled professionally and efficiently.

A huge thank you to Keith for his outstanding customer service. He is a real credit to the company. I would have absolutely no hesitation in recommending Easy Bathrooms on Ascot Drive to anyone looking for a new bathroom. ⭐⭐⭐⭐⭐

They did not include all the units we asked for and sent the wrong version of one unit. Since we were not at the house when it was delivered we could not check and thus we now do not have all the correct units we wanted.

Very straightforward to place order and clear, accurate delivery information. I just wish there are more photographs of the tiles to show details in different lights etc.

An email was sent that explained what was wrong

AWFUL after sales service. Promo says order by end of January for fitting by Easter. Didn’t get installed until June. Wrong and damaged parts installed and waiting to be replaced. It is now FOUR MONTHS and I am being ignored. Emails to Live install and customer services unanswered. The only help has been the Broadstairs showroom who have been excellent. Unfortunately their emails are also ignored. They need to contact me urgently and come and fix what should have been done 4 months ago. It seems that once they have your money they are no longer interested.

Great service, the team at the Bradford showroom couldn’t have been more helpful. Great selection and really pleased with our loo and sink

Very fast and professional service.

Good price and speedy delivery, kept me well informed.

Get the delivered on date . I'm an installer and the past 2 deliveries have been delayed.
But they have been delayed and I have had to ring my local store and find out that the delivery date has been moved , as the 'system' handy been updated .
No correspondence was made with me or the customer .
It's resulted in lost time and money for me which is unacceptable

This has been one of the worst experiences I have had with any business. I was already converend about replacing a bathroom due to horror stories you always hear from friends, so I decided to use Easy Bathrooms as their reviews were generally positive.

The sales process was easy and completed quickly and professionally at the Ashford store.

It was after that that the problems began. After initial emails from the installations team, everything went quiet - I was awaiting some dates for a survey. I eventually had tostart chasing for this and finally secured a survey one month after the initial purchase.

The survey went ahead and the installer seemed knowledgeable. We made a few changes which he said he would communicate back to Easy Bathrooms.

Then silence again. After two weeks I started chasing up for an installation date. I heard nothing back. I kept chasing and eventually heard back from the installations team and told they cannot make amendments and it would have to go through the showroom again. The showroom replied and said they had made the changes...

Over the next two weeks I chased the installations team 3 times and eventually heard back 2 weeks later. They told me the fitter they had used was not responding and they have now allocated my job to a trusted fitter and would like to carry out a survey.

Why were they using fitters they could not trust in the first place. At this point I decided enough was enough - 2 months since we paid our deposit and we're back to square one.

I requested a cancellation and a refund. I was told that this could not be done by the installations team and I would have to contact the showroom. The showroom told me they'd have to speak to the regional manager as they could not authorise it and I may incur charges.

When they finally agreed a refund, I asked for it to be paid back to my bank account as I had already paid off my credit card. Silence from them again for a week and then the payment arrives, in my credit card account.

I contact them again to complain and I am told they can only refund to the original payment method. No communication was given to me about this and I had been very clear about what I needed them to do, but once again they do not listen to or communicate with the customer.

A complete failure of customer service. The customer has to do all the chasing. The customer has to contact multiple departments - no single point of contact. Easy Bathrooms do not listen to their customers at all.

Avoid this company at all costs.

Listened really well to what we wanted and worked within our budget. Caroline advised us really well and nothing was too much trouble. We were plied with coffee by Ricky which was very welcome.

Sharon at Stoke has been amazing ! She is so helpful right from when we first visited, with loads of advice and support whilst we trawled through all of their choices.
We are so super happy with Easy bathrooms @ Stoke and especially Sharon.

Morgan's professional support and assistance was amazing. She talked us through all of the different options and explained what would most suitable.

The showroom team where brilliant - Crawley branch Raj was exceptional.
But delivery was a let down but this is outsourced so EB have no control over issues.
The vanity unit, sink, toilet are fantastic and look brilliant

Very helpful and friendly staff. Thank you

Friendly staff and helpful explained every. Answered questions

Good service and well priced products

We needed a replacement top for a tap purchased 5 years ago and the store staff took on the challenge and delivered. Thanks Chelmsford store.

Great products at competitive prices and first rate service.

The lady assistant was very helpful and informative.