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Easy Bathrooms Reviews 

13,962
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 2,796 reviews, reviewers overwhelmingly had a great experience with this company. Consumers regularly praise the extremely friendly, highly knowledgeable, and exceptionally patient staff members who provide expert guidance and valuable support during personal showroom visits. Shoppers frequently emphasize the welcoming and relaxing environment, noting that team members are always willing to spend extra time answering questions thoroughly. Though some customers experienced significant frustration with unexpected delivery delays, missing scheduling updates, and completely unanswered emails regarding the status of their orders. A few reviewers also mentioned receiving damaged parts and dealing with disappointing after-sales support when trying to resolve frustrating installation issues.

What people talk about most

Product

Customers had ambiguous experiences with product, as many reviewers praised the fantastic vanity units and... See more

Service

Reviewers highlight positive aspects of service, frequently praising helpful staff, efficient delivery, and... See more

Delivery service

Consumers find delivery service to be unpredictable, as reviewers frequently reported last-minute changes,... See more

Customer service

Clients share ambiguous opinions on customer service, as many reviewers praised helpful staff members who... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good experience but after sales could be better. Got the impression everyone went out of their way to get your order but once the balance was paid the friendliness went down hill. To pay extra for... See more

Company replied

Rated 4 out of 5 stars

The showroom team where brilliant - Crawley branch Raj was exceptional. But delivery was a let down but this is outsourced so EB have no control over issues. The vanity unit, sink, toilet are fanta... See more

Company replied

Rated 5 out of 5 stars

Warren Petterson has made Easy Bathrooms our supplier of choice! He is exceptional in every way! Patient, knowledgable and thorough. Nothing is too much trouble. I cannot recommend Warren highly enoug... See more

Company replied

Rated 5 out of 5 stars

Brilliant, easy parking, dogs allowed, very helpful and patient staff. Received a message to say when order had arrived, my order was tiles so I just nipped down to pick them up. I looked all over fo... See more

Company replied


Company details

  1. Bathroom Supply Shop
  2. also in
  3. Bathroom Renovator
  4. Mirror shop
  5. Radiator shop
  6. Shower screen shop
  7. Tile Shop

About Easy Bathrooms

Written by the company

Awarded National bathroom retailer of the year by BIFIS, Easy Bathrooms & Tiles have the largest bathroom retail network in the UK with 150 showroom locations nationwide.

Shop our wide range of luxurious bathroom products and our extensive range of wall and floor tiles, including outdoor tiles, online or in store.

Offering a choice of free design services, select the service which suits you best, from our online planner and virtual appointments to showroom design and home measure appointments. We even offer an installation service, let our accredited install team take care of your project from start to finish.

Head over to Easy Bathrooms & Tiles now to start browsing and be inspired by our dedicated customer inspo pages and guides.

Simply Luxurious

Written by the company

Award Winning Design & Install Service
BIFIS National Bathroom Retailer of the Year. Our accredited team handles your bathroom from design to installation, covering every trade. Includes a 2-year installation guarantee and FREE tiles* with our Simply Install service.
Free Online Planner
Plan your perfect bathroom with our free online planner. Create your space in 3D, experiment with different styles and layouts, and visualise your ideas before you buy. Simply enter your measurements to design a bathroom that fits your space perfectly.
Nationwide Showrooms
With over 150 showrooms across the UK, it’s easy to see our premium bathrooms & tiles in person, get expert advice, and plan your bathroom with confidence.
Book an Appointment
We offer a variety of ways to plan your bathroom. Choose an in-store 3D design, a home measure, or a virtual session, and our experts will help you plan your perfect bathroom. All our appointments are free!
Flexible Finance
Flexible finance options, including 0% deals, are available on orders from £3,000–£25,000 over 24 months. With V12 or Klarna, you can choose a plan that works for you.
Inspiration Hub
Explore our Inspiration Hub and spark ideas for your perfect bathroom. Browse the customer gallery to see real homes, dive into our blog for handy tips and advice, and explore the style gallery for some inspiring combinations.
Dedicated Trade Hub
Trade customers can manage everything in one place, with our dedicated Trade Hub. Track orders, manage credit, and claim rewards. Take advantage of exclusive offers, our Refer & Earn programme, and our cashback scheme—all designed to make your trade experience easier and more rewarding.

Contact info

Complete Bathroom Installation Service

From bathroom design to installation, our expert team handles it all.

4.3

Excellent

TrustScore 4.5 out of 5

14k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.3

All reviews

(13,962)

2,711 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Listened to our requirements gave…

Listened to our requirements gave professional advice in a friendly way lots of different options on display Richard was very efficient in giving us a quote giving us the time to consider

10 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent products at amazing prices

Excellent products at amazing prices. Very high quality and so important to be able to see the ranges in their show room. Very efficient service.

13 October 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely review! We’re delighted to hear you’re happy with the quality and value of our products, and that you found our showroom and service helpful. We really appreciate your feedback and thank you for choosing Easy Bathrooms!

Many thanks
Hannah
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Our shower had no hot water going…

Our shower had no hot water going through it. They gave good advice on how to clean it first. Had to order a new thermostat. They even sent a video on how to change it.

13 October 2026
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Reply from Easy Bathrooms

Thank you for your review! We’re pleased to hear our team provided helpful advice and guidance to get your shower working again, including the video to help with replacing the thermostat. We appreciate you taking the time to share your experience!

Many thanks
Tara
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Helpful and knowledgeable staff

Helpful and knowledgeable staff, on hand and ready to help when requested.

Loved the tiles I chose and very happy with the overall experience. I would definitely shop there again.

15 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely review! We’re pleased to hear you found our team helpful and knowledgeable, and that you’re happy with your chosen tiles and overall experience. We look forward to welcoming you back to Easy Bathrooms in the future!

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 3 out of 5 stars

Not great

Mixed. Helpful staff at the Telford showroom, lots of choice of styles and options. Eventually - after having come close to cancelling as I felt like I was being strung along - they found me an absolutely fantastic local installer who went above & beyond, but everything else was a mess. Once the deposit was paid it felt like I had to chase everything. Delivery was a farce, with items dumped anyhow in my garage, some wrong/incompatible items and more than a quarter of the tiles were chipped, scratched or broken. Communication with the 'live install' team was nonexistent. A big error with a unit size that should have been spotted sooner by EzB, along with some design issues meaning I couldn't get the shower tray I wanted, has taken the shine off the whole thing. And I'm sick of looking at the skip on the front lawn that I've asked to be taken away. I'm again waiting for them to get back to me on a resolution. As it stands, I'd highly recommend the installer, but couldn't recommend EzB. I'll give them a few days to rectify the problems, and I'll update the review accordingly.

13 October 2026
Unprompted review
Rated 5 out of 5 stars

The Staff were great

13 October 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your feedback! We’re delighted to hear you had a great experience with our team. We really appreciate you taking the time to leave us a review.

Many thanks
Hannah
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Leeds Staff

We have visited a few of your stores but really feel that your staff at the Leeds depot are excellent. Nothing is too much trouble, even when you change your mind they are more than happy to re draw the design and re price everything

11 October 2026
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Reply from Easy Bathrooms

Thank you for your lovely feedback! We’re delighted to hear that the team at our Leeds showroom have been so helpful and accommodating, especially when making changes to your design. We’ll be sure to share your kind words with the team. Thank you for choosing Easy Bathrooms!

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

always helpful in my local

always helpful in my local
branch in worcester

13 October 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your feedback! We’re pleased to hear the team at our Worcester showroom are always helpful. We really appreciate your continued support and look forward to welcoming you back to Easy Bathrooms!

Many thanks
Hannah
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Very helpful with what we were looking…

Very helpful with what we were looking for and quick to sort any problems

13 October 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely feedback! We’re pleased to hear our team were helpful in finding what you needed and quick to resolve any issues. We really appreciate you taking the time to share your experience!

Many thanks
Tara
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Thank you …

Very pleased with the service I received. All staff members were extremely polite and helpful. Ben at Basildon store has been amazing throughout my multiple visits to the store. His practical tips and advices have been really helpful. Thank you so much!

13 October 2026
Unprompted review
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Reply from Easy Bathrooms

Thank you for your lovely review! We’re delighted to hear that you’ve received such polite and helpful service, and that Ben at our Basildon showroom has been so supportive throughout your visits. We’ll be sure to pass your kind words on to Ben and the team. Thank you for choosing Easy Bathrooms!

Many thanks
Hannah
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Excellent service

We visited the Altrincham branch, where there was an excellent range of bathroom fittings. We were given a comprehensive brochure, which we took home and perused at length. We took the relevant measurements and a basic outline of what we wanted and returned to Altrincham for our appointment with Oscar. Together with Oscar, we designed our new bathroom. After which, he gave us a detailed quote, which we could study at our leisure. We confirmed at our next meeting that we would go ahead. He made a suggestion for a slight change in the design, with which we agreed.
Throughout the process, Oscar was professional, helpful and friendly.

13 October 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for taking the time to share such detailed feedback. We’re delighted to hear that Oscar made the process of designing your new bathroom such a positive experience, providing helpful advice and guidance throughout. We’ll be sure to pass your kind words on to Oscar and the Altrincham team. Thank you for choosing Easy Bathrooms, and we hope you love your new bathroom!

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

I had an excellent experience with Easy…

I had an excellent experience with Easy Bathrooms! Meghan and Jade provided outstanding service from start to finish. They were both so friendly, helpful, professional, and attentive to my needs. They went above and beyond to make sure everything was taken care of, and their customer service was exceptional. Thank you, Highly recommend the Maidstone Team!

13 October 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely review! We’re delighted to hear that Meghan and Jade provided such friendly, professional and attentive service. We’ll be sure to pass your kind words on to them and the wider Maidstone team. Thank you for your recommendation and for choosing Easy Bathrooms!

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 1 out of 5 stars

I would rate this company a zero if…

I would rate this company a zero if possible.
I was told to expect a 7 month wait for an install of bath, shower, toilet, sink, flooring and lights before being introduced by the manager to an independent installer that she recommended.
He took a £4K deposit and disappeared. Easy bathrooms response was that I should have checked him out myself.

4 April 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

We’re very sorry to hear about your experience and understand how concerning this situation must be.

I can confirm we do not recommend external Installers, as we have our own installation service. I will highlight your review with the relevant team to investigate further.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Outstanding Service and Quality

⭐⭐⭐⭐⭐ Outstanding service from Scott at Easy Bathrooms, Durham branch.

I can’t recommend Easy Bathrooms highly enough. From start to finish, Scott has been absolutely fantastic. He was incredibly helpful, friendly and knowledgeable, taking the time to walk me through everything and explain all the options clearly. He was also so patient with me when I struggled to make decisions, never making me feel rushed or pressured and always happy to answer my questions.

The delivery process was smooth sailing, and when I realised I had ordered the wrong item, it was dealt with without any fuss whatsoever and quickly rectified. Nothing felt like too much trouble, which made the whole experience so much less stressful.

Scott is a real credit to Easy Bathrooms. His knowledge, patience and customer service have made what could have been a complicated process a genuinely positive experience. It’s so refreshing to deal with someone who clearly cares about their customers and goes the extra mile to make sure everything is right.

Thank you, Scott, for making the whole experience a walk in the park. Easy Bathrooms, you have a real star in your team! I wouldn’t hesitate to recommend Easy Bathrooms to anyone looking for a new bathroom. Excellent service from beginning to end!

12 October 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for such a fantastic review. We’re delighted to hear Scott at our Durham showroom made your experience so positive, providing patient, knowledgeable support and helping everything run smoothly from start to finish. It’s great to hear your order issue was quickly resolved too. We’ll be sure to share your wonderful feedback with Scott. Thank you for your recommendation and for choosing Easy Bathrooms!

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

We did give you an excellent review at…

We did give you an excellent review at the time our bathroom was finished and it looks really great very upmarket. Thank you Easy Bathrooms.

28 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely feedback. We’re delighted to hear you’re so pleased with your finished bathroom and the overall result. We really appreciate you taking the time to share your experience and choosing Easy Bathrooms!

Many thanks
Hannah
Easy Bathrooms & Tiles

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