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Easy Bathrooms Reviews 

13,642
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 2,836 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing exceptionally helpful advice, guiding them patiently through bespoke designs, and maintaining a relaxing, pressure-free shopping environment. Many people also greatly appreciate the well-stocked showrooms and the wonderfully wide selection of high-quality items available for their various home renovation projects. However, some customers also noted unexpected delivery charges and strict store policies preventing the return of heavy or incorrect items. A few people also experienced frustrating delays, poor communication regarding installation schedules, and persistent issues with faulty product fittings or wrong orders arriving.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that employees are very... See more

Product

Reviewers highlight ambiguous aspects of product quality, with opinions being sharply divided. Many consumers... See more

Service

Customers had positive experiences with service, often highlighting the helpful and knowledgeable staff... See more

Delivery service

Users describe ambiguous interactions with delivery_service, as consumer opinions are sharply divided... See more

Quality

People report ambiguous experiences with quality, revealing a wide divide in customer opinions. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellant products bath toilet and sink units. Packaging needs improving as marks were found on the edge due to wooden crate rubbing it but came out. Taps etc very very expensive so went else where.... See more

Company replied

Rated 5 out of 5 stars

Great service. The employees are very professional and make you feel comfortable about asking questions, taking time to think, etc, also friendly. But most important for me is that they come across ve... See more

Company replied

Rated 5 out of 5 stars

We travel all the way from Manchester to visit Easy Bathrooms, as Gemma is so kind, extremely knowledgeable and always identifies the correct tiles for our new house. Gemma was also great at picking o... See more

Company replied

Rated 5 out of 5 stars

Sales is relaxed, allowing you to browse the products at your own time without any pressure. Ben, in the Barnsley store, was patient and knowledgeable and guided us through the process of choosing the... See more

Company replied


Company details

  1. #92 of 113 best companies in Bathroom Supply Shop
  2. #92 of 107 best companies in Bathroom Renovator
  3. #14 of 14 best companies in Mirror shop
  4. #30 of 38 best companies in Radiator shop
  5. #13 of 16 best companies in Shower screen shop
  6. #23 of 27 best companies in Tile Shop

About Easy Bathrooms

Written by the company

Awarded National bathroom retailer of the year by BIFIS, Easy Bathrooms & Tiles have the largest bathroom retail network in the UK with 150 showroom locations nationwide.

Shop our wide range of luxurious bathroom products and our extensive range of wall and floor tiles, including outdoor tiles, online or in store.

Offering a choice of free design services, select the service which suits you best, from our online planner and virtual appointments to showroom design and home measure appointments. We even offer an installation service, let our accredited install team take care of your project from start to finish.

Head over to Easy Bathrooms & Tiles now to start browsing and be inspired by our dedicated customer inspo pages and guides.

Simply Luxurious

Written by the company

Award Winning Design & Install Service
BIFIS National Bathroom Retailer of the Year. Our accredited team handles your bathroom from design to installation, covering every trade. Includes a 2-year installation guarantee and FREE tiles* with our Simply Install service.
Free Online Planner
Plan your perfect bathroom with our free online planner. Create your space in 3D, experiment with different styles and layouts, and visualise your ideas before you buy. Simply enter your measurements to design a bathroom that fits your space perfectly.
Nationwide Showrooms
With over 150 showrooms across the UK, it’s easy to see our premium bathrooms & tiles in person, get expert advice, and plan your bathroom with confidence.
Book an Appointment
We offer a variety of ways to plan your bathroom. Choose an in-store 3D design, a home measure, or a virtual session, and our experts will help you plan your perfect bathroom. All our appointments are free!
Flexible Finance
Flexible finance options, including 0% deals, are available on orders from £3,000–£25,000 over 24 months. With V12 or Klarna, you can choose a plan that works for you.
Inspiration Hub
Explore our Inspiration Hub and spark ideas for your perfect bathroom. Browse the customer gallery to see real homes, dive into our blog for handy tips and advice, and explore the style gallery for some inspiring combinations.
Dedicated Trade Hub
Trade customers can manage everything in one place, with our dedicated Trade Hub. Track orders, manage credit, and claim rewards. Take advantage of exclusive offers, our Refer & Earn programme, and our cashback scheme—all designed to make your trade experience easier and more rewarding.

Contact info

Complete Bathroom Installation Service

From bathroom design to installation, our expert team handles it all.

4.3

Excellent

TrustScore 4.5 out of 5

14k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically takes over 1 month to reply

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4.3

All reviews

(13,642)

2,591 reviews in the last 12 months

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Rated 2 out of 5 stars

Hit and miss

Incredible design capabilities — their team can genuinely create beautiful bathrooms from a blank room to detailed 3D renders. Ends up lovely like the photo. The design stage was impressive and gave us confidence in the final look.

They also offer further discounts if prices reduce, which is a great policy in principle. However, when our price was reduced, an item we specifically wanted was removed from the order without clear communication.

There were a couple of practical issues too:

- Missing materials — Additional vital jackoboards weren’t included in the original quote, so we had to order more later. The lower price wasn’t honoured on the extra boards. We still saved overall, but I would have expected the original price to be maintained.

- Under‑quoted tiles — The tile quantity was underestimated, meaning we had to order more to finish the job. The extra tiles were over £12 per tile higher than the original price, which added unexpected cost.

Despite these issues, I would still recommend Easy Bathrooms. Their design work is excellent and the final result looks fantastic. Just make sure to triple‑check every detail, confirm all items are included, and ensure they’ve quoted for enough materials from the start.

They reached out and promised to sort the issues, never heard back.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Telford store is great.

Easy Bathrooms Telford were absolutely amazing. In particular Jo - she couldn’t do enough for us. We are absolutely delighted with our en-suite. The quality of everything is fantastic and the customer service has been exceptional. We did have a blip with delivery but this was resolved to our satisfaction - I would definitely arrange delivery a week before your start date. Special mention to Hayden and James who have also been especially helpful with our ongoing queries. Thank you everyone at easy bathrooms Telford. I would definitely recommend and we will go back when we do our main bathroom.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Tiles

I found the lady I dealt with at the Seacroft store helpful, professional but most of all very knowledgeable about the products.

31 August 2026
Rated 5 out of 5 stars

We had exceptional customer service…

We had exceptional customer service from Simion. He understood our needs and was very knowledgeable about the products he was selling.
Very polite, professional and courteous.
We will definitely return to this branch.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

I headed into the Norwich store

I headed into the Norwich store, with just measurements of the ensuite, nothing else. But came out with exactly what I was looking for, thats thanks to Rebecca. Rebecca, listened what I wanted, was very patient, as I kept changing my mind. Rebecca was very knowledgeable which put me at ease. Overall, Rebecca was a delight to deal with and nothing was to much bother.
Thank you Rebecca.

31 August 2026
Unprompted review
Rated 4 out of 5 stars

Chelmsford Store

Chelmsford I’m store staff have been extremely helpful in all my dealings with them. Highly recommend. Jerry and his team .

28 August 2026
Rated 5 out of 5 stars

Look no further than Easy Bathrooms Grantham

If you are looking for a new bathroom look no further than Easy Bathrooms at Grantham. Vero Deprat Senior Consultant will be only too happy to show you their extensive range with her years of experience. We did and we are delighted with our new bathroom.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

The staff at Maidstone branch make…

The staff at Maidstone branch make every visit so straight forward and they try to assist with everything.
Jade and Pav have been so helpful in sorting out issues whether it being in person or via email nothing is ever a problem or an issue.

15 August 2026
Rated 5 out of 5 stars

Amazing Service!

Massive thanks to Carl in the Roker store who helped me with my tile selection for the hallway! I was sooooo indecisive and with his expert opinion and great taste I came to a decision which I’m extremely happy with! The process was slick and easy and I was updated regularly on delivery. Once my tiles arrived Carl even helped me load them into the car! Thank you so much!!

28 June 2026

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