VFX Financial Reviews 1,420

This was the first time I have used this kind of service so I needed a bit of hand-holding. Both Kelly and James were really helpful and I wouldn't hesitate to recommend them. First class service.

James has been a great help , very professional and actions as and when required . many thanks Jmes

James was on top of our process 100% very fast and easy to work with. He went the extra mile to deal with my annoying US bank!

I have had an account for several years and all the little problems I have had have been solved promptly. Usually my fault as I did not fully appreciate what was required of me.
Excellent service and highly recommended.

Best account one of my friend told me about this

James was brilliant kept me up to date with my euros ,and got us a good deal

A prompt personal service with nice professional people to talk to and do business with. Perfect.

Alway excellent service from the customer service team if you need them.
Thank you April for the recent help,first class service.
Great card and App when travelling abroad.

I was given the Time I needed to achieve my goal today!

Don't rely on the card when travelling to the USA. At too many establishments it gets declined. When i called Customer Services they said that the establishments' "security policy doesn’t meet the accepted standards", which makes the card pretty unusable. On another occasion when it wouldn't work, i was advised that the link to the bank was down. Kelly Brewster commented that I "...wasn't having a lot of luck using the card", but convinced me not to find a different foreign exchange card. Is it just bad luck or is the service just poor? Now, being in Portugal, up until today, it has worked fine, but i went into a bar this morning, and the card was declined. I have used it in the same place yesterday and the previous day without a problem, so why is it now declined? I was in a coffee shop earlier today and it was working ok. Tried to call Customer Services but guess what; today is Sunday and they are not open. Is that a good service, only being available 5 days a week? What am i meant to do? Not have access to my money until after 9.30 tomorrow morning.

I was thrilled to be answered by a real person without going through options and waiting for ages to be answered. I could also understand the person answering my call which is not always the case with other companies. Fabulous service 😊

I’ve had an account for 3 years now and had nothing but positive experiences. The card and app themselves ate very easy to use..and today I had a issue (my fault) withdrawing money and within 2 hours Kelly (customer support) called me and resolved. Would highly recommend.

The personal approach to an issue and speaking to somebody I can understand verbally. They then gave me their direct line if any other problems arise.
Quality service!!

Customer services were extremely helpful in solving a misunderstanding I had on the system. Without being in anyway condescending I was guided through the errors I had made. Furthermore despite the issue being solved on the phone the support service followed up on e mails. So pleasing to find a firm that actually responded and followed up.

I have used this service for around 14 years and have enjoyed the service and always had a great experience.

My issue was sorted straight away, with a follow up to ensure I was satisfied. Really impressed with easyfx

Kelly,
dealt with issue asap. She also gave me direct contact email so I could test card and confirm its use.

Whenever I have had a query about my EasyFX card a quick ring to customer services has always been answered in a most friendly and helpful manner.

I have been so impressed with the service and support from James Underhay and the Company.The personal experience and efficiency have been outstanding.

EasyFX were sensational in answering my queries. Fast, efficient and accurate. If only all companies had support like EasyFX