EcoFlow Reviews 

Bought my delta 1000 year ago used 1 time and wont hold a charge. Called company several times no luck with fixing or replacing unit. I would not recommend anything from them. I see on other platforms they have have had similar issues.

I purchased the Smart panel 3, 2 batteries and the EcoFlow ultra X . I payed the extra for the white glove service, having them to organize the installation and get the permits. The system arrived late June and it’s now late September. I still don’t even have any idea of when it will be installed. The electricians they had me contracted with are terrible at contacting me back and giving me any kind of progress information. May update if I get the equipment installed.
CAS-20260716-1901869

Terrible customer service. Communications through ebay are non existent. Trying to return a unit that doesnt come with all the leads. Has resulted in cancelling pre orders too. Going to move to Aferiy

Reply to EcoFlow
I just need the unit picking up and a refund issued.
I cancelled my pre orders already, and an Aferiy P300 with a DC060 is being delivered. My River 2 pro will be sold on soon too.
Any plans for the Stream 5000 or the Ultra X have been scrapped and other avenues are being explored!

I genuinely struggle to understand how a company selling premium products at premium prices can operate customer service this badly.

I bought an EcoFlow DELTA 3 Max for £1,199. What should have been a straightforward discussion about returning or exchanging it for a model better suited to my needs turned into months of circular emails, failed arrangements and astonishingly poor problem solving.

The product is no longer the main issue. The customer service is!

Throughout this experience I have received endless polished apologies, assurances that EcoFlow “fully understands” my frustration, statements that my case is being treated as a priority, and explanations of internal processes. What has repeatedly been missing is someone actually reading what I wrote, understanding the problem and applying basic common sense.

I cannot prove whether the replies were AI-generated, AI-assisted or simply heavily templated. But they repeatedly read that way. They sound sympathetic and polished while often failing to engage properly with the substance of the issue. It feels like dealing with a system designed to produce reassuring words rather than a competent person empowered to solve a customer’s problem.

A collection was arranged, failed to happen, and EcoFlow subsequently booked another collection for 19 August without checking whether I would even be in the country. I had already explained that I would be out of the country from 14 to 26 August.

I repeatedly asked for genuine senior escalation. Instead, I received more customer service handling, more apologies and more process. Marking something as urgent is not the same as putting it in front of someone with the authority and judgement to resolve it.

The most extraordinary part was the pricing discussion. I had paid £1,199 for the DELTA 3 Max. EcoFlow’s own current sale price for the suitable replacement was actually lower than what I had originally paid, yet the correspondence continued to discuss a “price difference” as though I should somehow be paying more.

At that point the obvious solution was glaring.

I had already paid more than the current selling price of the replacement I was requesting. I was not asking for some extravagant gesture. I was asking for a sensible straight swap after months of inconvenience and failures all created by EcoFlow’s own processes.

Yet instead of someone simply looking at the numbers and saying, “Yes, that is obviously the sensible solution”, the conversation continued.

That is the fundamental problem with my experience of EcoFlow customer service. There appears to be zero ownership, commercial judgement or common-sense decision making. The customer is expected to keep explaining the same obvious solution while EcoFlow hides behind systems, procedures and what appears to be AI-style or templated correspondence.

EcoFlow was also aware that this equipment had been purchased by a non-profit social enterprise delivering creative wellbeing activities for children and young people facing domestic abuse, neurodivergence and life limiting illnesses, and that the delays were affecting our ability to operate mobile workshops. That did not entitle us to special treatment, I get that, but it made the complete lack of urgency and practical problem solving even more disappointing.

Premium products require competent after-sales support. Customers spending four-figure sums should not have to endure months of repeated explanations, failed arrangements, contradictory logic and endless polished apologies that achieve nothing.

The most damning part is simple: after months of correspondence, the commercially obvious solution still remains unresolved despite having spelt it out on numerous occasions. It's absolutely mind boggling!

That tells you everything about this experience, so assume the brace position if you're even contemplating making a purchase from this company.

One star feels generous.

I bought an EcoFlow Powerstation Delta 3 Max Plus, 220W portable solar panels and an extension cable for the solar panels. All products were very high quality and arrived quickly and undamaged.
I did receive an incompatible extension cable, however customer services were very responsive (even responding on a Sunday) with great comms and quickly resolved this issue for me.

CAS-20260831-1993477 . They do not stand behind their products . They waisted 2 weeks of my time . Very disappointed with the after sales and warranty service .
[UPDATE] we are on week 3 and my useless broke unit has still not been shipped out .

A genuine commercial gesture, despite a downside on after-sales support

My DELTA MAX (out of warranty by a few months) broke down. After diagnosis, EcoFlow informed me that spare parts were no longer available for this discontinued model. Rather than leaving me without a solution, they made the commercial choice to replace my device with a refurbished DELTA 3 Max, even though nothing obligated them to do so since the warranty had expired. A gesture I truly appreciate.

One small downside, though: the lack of spare parts availability for older models could be improved and makes standard repairs more difficult once the warranty has expired.

Overall, what stands out most is their responsiveness and the commercial gesture made to resolve the situation. Thank you to the EcoFlow team.

Purchased in January 2026 a Delta 2. Having issues with A/C off on bottom doesn't work. Called customer service did everything they wanted purchase date, video and update they sent an email do you still have problem after 2 days. Funny thing is I purchased through Ecoflow. I guess if it was little more expensive they would care.

​I am giving EcoFlow 4 stars.
​The initial contact regarding the warranty claim for the microinverter of my Delta Max 2 was very quick. However, it took a few follow-up emails before the claim was finally processed in a way that left me 100% satisfied.
​They didn't get the full 5 stars because I had to follow up multiple times. Ultimately, though, I am very satisfied with the final resolution.

Customer service is appalling. My power station failed nearly 3 months ago. I have to explain the issue every time. Every email takes an age to get a response from. Phoning is useless.
Most concerning is that they ignore UK customer sales law. I understand that units fail, but companies selling in the UK have to provide suitable resolution when they do. This company thinks they don’t have to. I’m now taking them to court. Avoid.

I am very satisfied with EcoFlow. My Delta 2 Max developed a fault after nearly two years. After several emails with EcoFlow, it was picked up from my home, and a few weeks later I received a refurbished unit in excellent condition. You don't find this kind of service with every manufacturer. Simply outstanding.

Ich bin sehr zufrieden mit EcoFlow. Meine Delta 2 Max wies nach fast zwei Jahren einen Defekt auf. Nach einem E-Mail-Austausch mit EcoFlow wurde das Gerät bei mir zu Hause abgeholt, und wenige Wochen später erhielt ich ein generalüberholtes Gerät in hervorragendem Zustand. Einen solchen Service findet man nicht bei jedem Hersteller. Einfach ausgezeichnet.

I have reported Ecoflow on 2 occasions . This is now the third . Eco delta 3 . Product failed at 2 years . Ecoflow have refused to even look at the unit as they say it is not repairable . I can only assume they have experienced major faults with the Delta 3 so they kow exactly what the probems are . But they keep sending me messages wanting me to buy another of there products . I have explained I have no confidence in their company or product so why would I spend a lot of money on another of ther products now I know how they behave when a unit fails .
Tony Revell

The customer service team have been wonderful. Fast responses and very helpful to my queries. 5*****

The panels appear very robust and well built, plus fitting should be straightforward.

However, the delivery information was confusing from the beginning and has now taken 3 weeks and 3 deliveries from order date to get it all.

Product was ok while it worked, which wasn’t long. Customer service is awful. It’s 3 months since the battery in my power station failed and I am still awaiting a resolution. Communication is terrible, they’re ignoring UK customer rights law and now I’m dealing with an AI bot. Avoid. I’m moving to Jackery.

Had an issue with my 2 new Delta 3 Plus Max power units and the connection to my existing rigid 450w EcoFlow solar panels. The panels consist of 2 pieces which have to be connected individually to each of the PV ports on the back of the power unit. I was initially attempting to fit both pieces to one PV port and kept getting an error code (this is what I successfully did with my previous Delta Pro 3 unit which has failed, been returned and refund received). I contacted customer support and am pleased to report the issue was dealt with in a quick and efficient manner. Was dealt with by Lydia and Kasa who responded quickly, politely and gave appropriate help and advice in a concise and articulate way. The issue was resolved and I am very happy with the experience I received.

I have owned the EcoFlow River 2 Max since 2023. Great power station! Fantastic design and functionality as described. Recently, 3 years later, it has developed a fault on DC charging port affecting both solar charging and cigarette lighter charging. AC charging and the rest of functionality remained working well. After contacting EcoFlow, within 5 years warranty period, they asked me to send the River 2 Max back for inspection and repair. As the fault could not be repaired, EcoFlow have agreed to send me a replacement unit. Although a technical fault within the warranty period is never ideal, I really appreciate EcoFlow standing by their product and agreeing to send me a replacement power station, as promised in their 5 year guarantee, which was a very important assurance at the time of purchase and one of the main reasons for choosing EcoFlow over competitors. Therefore, I can recommend both EcoFlow products and their customer service.

My EcoFlow DELTA 2 worked well at first, but getting support for an issue took too long. The product is decent, but the after-sales experience was disappointing.

I have had a Delta Pro 3 from beginning of Oct 2025 and on 21 August 2026 it stopped working. I contacted Customer Services via the online support form, after researching possible causes and trying various suggested fixes. Over several emails, from customer support and technical support, I was advised to try different fixing procedures and was sent a firmware update. None of these worked and it was decided the unit was not repairable. I was offered a replacement refurbished unit or a pro rata refund. Not wanting to risk a repeat of the failure I opted for the refund. EcoFlow arranged for the original unit to be returned. I was offered a complimentary Rapid Magnetic Power Bank to compensate for the issue and a 5% discount on future products, which was increased to 10% when I asked for a higher offer. I received these together with my refund.

The two people who dealt with me, Lydia and Leo, consistently updated me regularly via email and in an informed and polite manner. I have to note though that the whole procedure took 36 days from me informing EcoFlow of the failure to receiving the refund. I was relying on the Delta Pro 3 for our house renovation and the time it took to sort things out has delayed progress. This is more of a system issue rather than the people from customer support. It also seems odd not to offer a full new replacement or a full refund. I don’t know of any other company that takes into account how long a product has been owned for in deciding appropriate recompense.

Over all, though, I am happy with how this was dealt with in terms of communication but disappointed in the time it took to sort it out and the lack of like for like replacement.

I recently purchased an EcoFlow DELTA 3 Pro and I’m very happy with it so far. I also contacted EcoFlow customer service to get some advice about adding 400W solar panels to my setup. The representative was helpful, knowledgeable and answered all my questions clearly.

Overall, I’ve had a very positive experience with both the product and the customer support. I’m now looking forward to expanding my setup with EcoFlow solar panels.

Excellent that my problem was resolved the new cable arrived allowing me to use my delta 3 . All in all very good