EcoFlow Reviews 

My battery is faulty, will not accept charge from solar panels, tried 2 comparable sets with the same result, checked and double checked everything. Customer support at Delta just kicks the can down the street and puts pressure on me to resolve rather than accepting there is a fault, luckily I purchased through Argos so hoping they will sort a refund, first and last time I buy this brand

They are a scam...its been 3 months never got the item and never got the refund. They keep sending me automated messages. I had to contact my credit card company to dispute the charge

Update August 6, 2026:
They are still trying to play games and pretending to help while completely ignoring reality. Their support actually asked me via email if I "had already returned to Chile" – even though they know full well that we are on a bicycle expedition all the way to Alaska, currently traveling through really remote areas without proper possibility to charge my SOS Device. They keep telling me to handle the warranty in Chile, completely ignoring that I am thousands of kilometers and a massive mountain range away.
They even left a public comment on this Trustpilot review earlier claiming they would contact me, but no one ever did. Their "support" is nothing more than a stalling tactic and empty promises.
If you are planning any kind of remote trip or expedition, stay far away from EcoFlow. They sell outdoor gear, but leave you completely helpless the moment you actually travel. (Case number: CAS-20260712-1891042 / SN: S352Z11AJH8GO389)

Update July 30, 2026:
I have now tried to reach EcoFlow through every possible channel – Instagram, Facebook, and LinkedIn. The result? I am being completely ignored everywhere. I am still out here in the middle of the remote Pampa, still dragging this dead, 3kg heavy solar panel around on my 50kg bicycle, and absolutely nothing has happened from EcoFlow's side. No help, no pragmatic solution, just silence. This is how they treat stranded customers.
(Case number: CAS-20260712-1891042 / SN: S352Z11AJH8GO389)

They even left a public comment on this Trustpilot review claiming they would contact me via email, but so far, absolutely no contact attempt has been made on their end! It seems to be just for show.

Original Review:
I strongly advise anyone who travels or relies on outdoor gear to stay away from EcoFlow! My 3-month-old 45W solar panel completely died during our bikepacking expedition on the Panamericana – no LED, no power, despite being treated with extreme care and having not a single scratch. That’s 120€ down the drain for just three months of power!

​Their support is beyond incompetent and arrogant. After days of waiting, you only get useless standard replies. When it really matters, EcoFlow washes its hands of any responsibility and refuses to honor the warranty just because we crossed a country border ("Cross-Regional Warranty Exclusion"). Customers are completely left stranded in emergency situations in the middle of nowhere.

​If you are looking for durable products and a brand that actually stands behind its warranty (like true outdoor brands such as Sea to Summit do), avoid EcoFlow at all costs. Expensive to buy, trash after 3 months, and zero customer service. Hands off!

​(If you want to follow our expedition and this drama live: Instagram @PEDALHORIZON)

I placed a large order on April 16, 2026, for an EcoFlow Stream system and solar panels. Over three months later, I am still fighting to get what I paid for.

Without warning, EcoFlow split my order into 8 separate shipments. The items shipped via DPD arrived fine. However, the items shipped via GEL (my four 450W solar panels) have never arrived. They seem to just bounce back to their distribution hub. As I work from home, I would be fully aware of any attempted deliveries; however, I have received no information or notice from GEL regarding any delivery or intended delivery.

EcoFlow’s customer support has been a nightmare. Instead of fixing their courier issue, which is their legal responsibility under EU consumer law, they have strung me along for months with endless stalling tactics, excuses, and zero actual resolution.

I was eventually forced to open a chargeback dispute with VISA. Shockingly, the formal report returned by VISA shows EcoFlow claimed my order consisted of only two delivered shipments, completely omitting the GEL tracking numbers and the missing solar panels.

I am still missing my solar panels. If you decide to buy from EcoFlow, absolutely do not pay with a debit card or bank transfer. Use a credit card so you have financial protection when they fail to deliver. A complete failure in logistics, customer service, and basic honesty.

After spending 46000 Dollars on 2 Ultra X, of which one has 10 battery extensions, plus a Delta 3 Pro Ultra Plus, I summarize: Customer Service is terrible.

I have started a field test for our company Security Inc. which now stopped, because to make a scientifically relevant test, both Ultra X need the 10 battery extension.

Several times, the system did not allow to shut down, followed the manual to the tee.

Solar charge is sporatic, on off whenever it pleases.

For the record, I am a Hardware Engineer and know what I am doing, mostly.

Their customer service is excellent. Bought a Delta 3 Classic and had loads of questions because I was building a bespoke solar off-grid system around it. They replied within 24 hours and patiently replied to my tedious noob questions with detailed explanations and advice.

Absolutely dreadful experience from start to finish.

The Wave 3 unit arrived faulty and leaked water everywhere from day one, making it completely unusable. To make matters worse, the additional battery I’d ordered was then delayed with very little communication.

I requested a refund immediately, yet four weeks later I’m still waiting for it to be resolved. I’ve lost count of how many times I’ve contacted customer services. Every conversation is full of apologies and promises that someone will sort it out within 24 hours, but nothing ever happens.

When you call back, you get exactly the same response – more apologies, more promises, and still no action. It feels like the customer service team simply tell you what you want to hear to get you off the phone, rather than actually resolving the issue.

I’ve been left without the product during the summer, which was the whole reason I bought it in the first place. The lack of urgency, poor communication and complete failure to deal with a straightforward refund has been incredibly frustrating.

I would not recommend buying from EcoFlow based on my experience. The product failed immediately, the delivery of the remaining order was delayed, and the after-sales service has been one of the worst experiences I’ve had. A complete waste of time.

I own multiple Products from Ecoflow so far they have not let me down
One time the Stream AC Pro that i have had a internal issue it completely locked itself down for security concerns. I then contacted customer support which replied within a few days to tell me that the Stream AC Pro has to be replaced and asking me for my adress - replacement was very fast and easy, customer service is fast and helpful
Will continue to buy their products
So far i have produced 2MWh with their products

I purchased my EcoFlow Stream Ultra and PV panels back in April. Unfortunately, one of the panels was damaged in transit. I am pleased to say that EcoFlow replaced the panel without question. I am very happy with the 'Balcony Solar' solution so much so that I have since ordered another Stream product for more battery storage and a Delta 3 Max for use in my MotorHome.

Customer support is terrible. My Delta 3 is defective, and after taking the time to do extensive tests, I realized that it was only able to hold 40% of its original capacity.
When contacting the customer support (only by email), I was offered a partial refund (relative to device age) and asked to provide my credit card information (over email!!!).
In the end, I now have a defective device and cannot do anything about it... Clearly, it's a scam.

My purchased products (Stream Ultra, Stream Ultra X, Delta 3 Pro, Delta 3 Plus, solarpanels, movable solarpanels... all work great (purchased in march). Ecoflow app satisfies my needs, too. Customer support friendly and reliable...maybe a little slow sometimes, but, hey...the whole trading world is in turmoil, these days...

I needed a small battery bank for camping, and after researching the market, I decided on EcoFlow based on accessories and features. To be specific, I bought the RIVER 3 because of its size, good reviews, and also because it had a special offer for a free backpack. The RIVER 3 arrived, but there was no backpack. I was so happy with the battery bank — the great charging time, the great app, and the features when connected (fast updates, turning the device off, etc.) — that I almost forgot about the backpack. Still, I wrote an email to customer service, and after the fastest issue resolution in my experience, I received the missing backpack. And it's not just a backpack — it has an eco-leather bottom for the device and a roll-top, zip-separated section made of strong material. I own another similar backpack priced around €100, so I have only good things to say about EcoFlow. Great product, exceeding expectations, and although the order was delivered separately, the final experience is more than great in my opinion.

Said package was sent 3 days ago. Courier tracking says it was never collected. EF support totally useless when I raised a ticket

I was excited about my Delta 2, but the experience turned sour when I reached out for support. They took ages to respond to my emails, and when they finally did, the solutions were unhelpful. R

Really impressed with the EcoFlow DELTA Max 3 so far. We mainly use it to charge our drone batteries while out on site, and it’s made a huge difference. It keeps up with multiple battery charges throughout the day, charges itself quickly when needed, and has been completely reliable. Solid build quality, easy to use, and ideal if you need dependable power away from the office or mains electricity. Would definitely recommend it.

I had ordered 2 shelly ecoflow plugs, I was planning to use them with my Powerstream.
On the french site there was just a compatibility notice : ”Ecoflow Stream”.
Stream, Powerstream, sounds the same...
But it is not, these plugs works only with Stream AC pro batteries and similar, but not with Powerstream.
I asked for a return and refound.
Ecoflow refound me without asking me to return the plugs.
Great support !

Purchased an ecoflow delta 2 max and i received 2 power banks as a free gift! One of the powerbanks arrived damaged. The ecoflow team was quick to respond. I was requested to send the damaged powerbank back and i received a new, undamaged one not long after. Very efficient and kind customer service team. Very happy with my purchase and the aftercare. Thank you Ecoflow!

I ordered a Delta 3 Plus and 220W solar panel bundle from Ecoflow in May. Initially I received a small portable power pack free gift via Royal Mail, which I was pleasantly surprised to get, with the promise of delivery of the items I actually ordered the next day via Fedex. Despite being given a delivery date and slot, they did not arrive. After a number of emails and phone calls with Ecoflow customer service, a Delta 3 power station arrived via DPD (it was inferred by customer services that they had sent out a replacement for one which was possibly still with Fedex). Still no solar panel though, two months on and despite tens of emails and phone calls with Ecoflow customer service and lots of wishes of "Have a nice life" as the sign off to their emails (!), giving them every opportunity to either get me a solar panel or a refund, I have eventually had to resort to getting a refund via my credit card company. The last email from them basically said that I should continue to try and chase the item with Fedex, who incidentally just opened and closed the case without resolution. Sadly, as much as I love the Delta 3 Plus, I would NEVER buy from this company again as I would not trust them to get these expensive items to me safely. Customer service and delivery service is just shockingly bad and has failed me on all counts.

Some products works very well like the Delta 2 Max and the batteries. Other like Powerstream have high rates of defective.
Customer support mostly requests a lot of unnessassary information and doings before they see the failure clearly described when contacting support. Also it seams they don‘t know about law regulatory until the relevant team is involved. But all support cases I had with them ended with a highly acceptable solution.

My Stream Ultra & AC pro work seamlessly with the Ecoflow smart meter to maximise my solar input and minimise my usage from the grid.