EcoFlow Reviews 

I contacted the customer service team as I wished to purchase the EcoFlow RIVER 3 Portable Power Station but wasn't sure it would be delivered in time for our camping trip. The customer service team could not have been more helpful, they investigated stock levels and contacted the logistics team to prioritise, if possible, my order to ensure delivery. The logistics team kept me informed as to the status of my order at all times and when I could expect delivery which was within 3 working days. Having received the product I am exceptionally happy, having researched various products on the website I felt this product would be suitable for our requirements - everything about the product is exactly as it claims and shows on the website and I am very happy. The whole experience has been very positive and I would not hesitate in recommending the company or product,

My experience with EcoFlow has been one of extremes. Their products are innovative and, when my original Delta Pro 3 was working correctly, it performed exceptionally well for around eight months. Unfortunately, when it developed a fault, what followed was one of the most protracted customer journeys I have ever experienced.

Over a period of many months, I experienced repeated delays, missed commitments, failed collections, poor communication between departments and a lack of clear ownership of my case. On several occasions, I found myself having to chase for updates or manage the continuity of my own complaint.

It is important that I am fair in this review. Every customer service adviser I dealt with was polite, empathetic and genuinely appeared willing to help. In my opinion, the issue was never the people themselves, but rather the operational processes that sat behind them. My case moved between departments on numerous occasions, and there were times when it felt as though no one person truly owned the end-to-end customer journey.

To EcoFlow's credit, they ultimately honoured their final resolution commitments, which was to give a full refund, which I received in due course, of £2,575.08, all return costs were covered by EcoFlow, and the matter was eventually resolved appropriately. For that, I am grateful.

However, I cannot ignore the amount of time, patience and personal energy that was required to reach that outcome. No customer should feel they need to become the project manager of their own complaint.

I genuinely hope EcoFlow learns from experiences such as mine. As technology companies continue to innovate, customer care and operational excellence must evolve at the same pace as the products themselves. Excellent products alone are not enough when things go wrong. I can safely say this as an experienced operational manager with 5 years in the customer care industry.

Finally, EcoFlow kindly offered me a complimentary power bank in exchange for completing a review. Whilst I appreciate the gesture, I have respectfully declined this offer as I wished this review to reflect my experience alone and remain entirely uninfluenced by any complimentary products or incentives.

This review has therefore been written as fairly and honestly as possible, reflecting both the shortcomings I experienced and the fact that EcoFlow ultimately did the right thing by providing a full refund after five months of ambiguity.

This company is just more crap from China that doesn't work, dressed up to look like a reputable company. Don't bother. I ordered aircon, solar panel and battery in June, its half way through July and despite it saying 3 to 7 days delivery, half the items haven't even arrived yet, the thing that did arrive, the air conditioning unit, Set it up turned it on, seemed to work fine.. 30minutes later red light flashed up error 38. Front fan not working.. then all the palaver of trying to deal with their STUPID automated customer service over email..don't even bother with that...they kept asking for my details and order info etc..I kept emailing it to them, they said they hadn't received it so I resent multiple times!!..same thing, then they closed the case number because they said I had'nt emailed them back with my order details..when I had sent at least 6 response emails. I finally found a number I was able to get through to, could barely understand the persons accent, their English was so poor..still waiting for a full refund. Absolute S**T show of a company! Leave well alone!

EcoFlow Wave 3 really loud compressor noise if you mess around with the settings you can sometimes find an acceptable level but as a portable unit it’s really poor and will keep you and the rest of the campsite awake all night.

Edited: EcoFlow are now dealing with it appropriately and have offered a replacement unit so have upgraded my review.

I ordered the panel2 together with inverter on 3–Jul and they already delayed the delivery till today 15-Jul.
Most importantly they only delivered the panels without the inverter. How could I use the solar system?
The CS said they don’t have the inverter in stock but if this the case how come you allow customers order from your website? I still see the inverters available for order in the website. What a mess!!!

All went ok, event added a power bank to compensate the long delivery time due to out of stock. Customer Support worked well. I bought Ecoflow delta 3 plus.its easy use and fits my purpose.

EcoFlow`s website is informative, easy to navigate and their reward (EcoCredits) program is interesting. They also offer various deals and coupons on their products, which motivated me to make a purchase of DELTA 2 power station, which arrived quickly and the product itself satisfied my requirements and expectations.
Also, EcoFlow`s Customer Service Center responds fast and in satisfactory manner, providing outstanding support. My overall experience with EcoFlow has been very good so far.

exteremely bad experince and situation has not been reslove, so many hoops to jump through to try and get a replacement, talked to rep on app showed them picture of redbattery icon and the overload issue,gave the pictures of sierial numer etc. was told they would replace it and will send out label to return, then recived email that will only get refund once they inspect it and ensure its malfuctioning, wasnt that what the red battery icon meant, so i get the label and try to arrange pick up as i have a disbility, GLS, corrier tells me they have had ongoing problems with ecoflow for over a year in the not fillling out the return label properly, with a eco flow 2 delta batter it has to go under the dangerous goods section, they put in the other section and called it a machine, gls courrier wont pick it up unless form is filled out by ecoflow properly,i contacted chat the same day and told them the issues i was having in trying to return it. she said she will look into it and do follow up by email, now i get email which you cant reply to saying i havent stay in contact with them and cased is closed, seiriousely, i contacted them again asking why i got the email when i have stayed in constat contact, a person with a disabiltiy should not have go through this accute stress just to return a product

I bought a Delta 2 unit in November 2025. At the end May (6 months later), the unit had a battery failure, as indicated on the front panel, and could not be charged.
I reported the fault on 2nd June 2026 and received a very positive email, citing their commitment to positive customer experience, etc.
I am still waiting for a resolution on 1th July (eight weeks later).
The customer service is appalling. I asked that a new unit was delivered by courier and the same courier could pick the old unit at the same time (I have all of the original packaging). This would be a simple swap, but they can't do this.
Emails go unanswered, action is promised that doesn't happen and the level of help form customer service is non-existant.
Based on the "hold" music, I think they have sub-contracted customer service to same company off-shore company as Virgin Media has done with the same disastrous results.
I hope that calls are not just recorded for training purposes, but are also investigated to see how badly they are affecting the Ecoflow's reputation.
I liked the product, but I will now be seeking a refund and NEVER purchasing their products again.
I look forward to the automated response that Ecoflow will add below this message, asking for details so that they can resolve this. The fact is, I've already provided all of the details to their customer services team and they have failed to act professinally.
This is a very poor company!

Overall, I would say that EcoFlow’s products and support team are both fairly poor. I have purchased three total products from EcoFlow, a River 3 battery, a Delta 2 Max battery, and the 400w foldable solar panel. Of the three products I have purchased, I have needed to work with customer support to replace two of them. The customer support experience is, in all honesty, the work experience of my life: it has been 2 months since I opened my case to replace the solar panel due to warranty defect and EcoFlow’s support team is incapable of managing their FedEx account properly, which is causing endless issues with actually receiving the replacement. So far they have shipped two replacements, and both times FedEx has refused to allow me to pick them up. EcoFlow, meanwhile, has done nothing on their end, as the shipper, to assist me. All they would need to do is simply mark the package as “hold at location” or “redirect to new address” and instead of doing so, they wait for FedEx to return it to them (3-4 days delay), then they process the return at their facility (2-3 days delay), then they request a new shipment (2-3 days delay), and when they do ship the new replacement, they use the exact same broken process again with no updates on their part. As I said, it is the worst “support” experience I have ever had — less support and more sabotage — and is only necessary because the products themselves have not been able to live up to their warranty period in terms of quality. Overall a very frustrating experience that will result in me not continuing on as a customer.

I love the Ecoflow products, however their customer support when something goes wrong is absolutely appalling. I had a fault with my power station, so contacted them, knowing it was just out of warranty. However, they offered me a replacement back in April. Once then there has been several e-mails, with huge gaps, sometimes 2-3 weeks before hearing from them, and often asking for the same information. Over 3 months since offering the replacement, they have now decided not to give me a replacement after all. If they had said that at the start when I was asking for technical advice, that would be fine, but they have now mucked me about for nearly 4months since initial conversations, and I still don't have an answer with regards to fixing my power station.

Do not buy anything from Eco Flow

I spent £1300 on an air conditioning machine It stopped working whilst still under warranty
cas - 20260624
1848892

I have corresponded with a robot I have emailed their customer support several times I have contacted their customer service team that covers the UK They keep saying they will provide a returns label but it is sent out by s third party. Again I contacted them today as this had gone on for several weeks. The operative does not know this third party but promises and does email them to say it’s urgent as we are disabled and temps in the UK are dangerously high. Still nothing Now i can only report them to trading standards and warn others DO NOT buy from these cowboys !!!

Finally got a response after 3 weeks of emails of phone conversations where I was promised a returns label and a replacement if the machine couldn’t be replaced. They have offered an 8% discount on the latest model as no longer have the model we have now offer of repair and £25 towards a £1200 machine We are reporting them now to trading standards and the credit card company for breach of warranty

The company offer a 10 year warranty on a Powerstream and after 15 months,it developed a fault, they refuse to repair or replace the item after they confirmed that it was faulty. There have been many reported failures of this particular device, so it appears that there is an inherent design problem. To make matters even worse, the £2k Delta Power Storage system is now completely useless without the Powerstream.

UPDATE: After several emails and taking of photos of the failed item, EcoFlow are unable to replace the item even though it has a 10 year warranty. They have offered an alternative item together with a free smart meter as a solution to the problem. I was happy to accept their offer and await the shipping information.
The customer service has tried very hard to sort the problem and it’s a laborious task, but stick with it and see what happens.
I have upgraded my review to 4 stars, but they need to be much more proactive when equipment fails and find a much quicker solution.

Failure of Delta 2
Contacted them 12 time the wanted proof after proof test after test the refused to answer any more mails now have and £800 dead brick and they will not help. They look ok from web site but have no Customer service will not listen will not replace even though site shows in stock but refuse to supply you can only have refurb unit will not collect this piece of rubbish. They are not to be trusted do not buy from them you will regret it

I own many Ecoflow products over the years including the Delta 2 Max, Delta 2 and extra battery, Powerstream, 2x 400w solar panels, 2x 100w solar panels, and smart plugs for the powerstream. I used to own the Goal Zero lineups but Ecoflow has been my favorite not only for the experience and reliability, but also for the customer support. Unfortunately I did have a strange experience with the Delta 2 no longer taking in any charge after about 2.5 years. It was no longer in warranty in Switzeraland, but after diagnosing with Ecoflow support, they told me they would repair the unit free of charge. The only issue was that Switzerland was not an EU country so i would need to send and receive it from an EU country, which in the end was not too much trouble as there were many options through DPD. After about a week, i received an email saying they are no longer able to repair the unit, but instead would give me a brand new unit which was amazing. Overall, it was great to know they are standing by their products and it makes me feel much more comfortable knowing I chose a brand that stands by their warranty and takes care of their customers!

Good luck with getting your warranty with this company. It Takes multiple months with 100 mails, where 90% of your communication will be ignored, or you get some answers with "sorry, we will get back to you in 2 -3 days", then ignoring you for the next 3 weeks.

Spare yourself the effort and get the money back directly from your credit card institutition or paypal.

Batteries which should last more than 10 years .. failing in a month . .

Brilliant support for an original Kickstarter backer

I had brilliant support from EcoFlow, and especially from Christopher, who handled my case with real care and flexibility throughout.

I was an original UK Kickstarter backer of the DELTA 1300 back in 2019, but was living in China when I needed support. Given that this was an early Kickstarter unit, several years old, and I was dealing with it internationally while preparing to move back to the UK, I honestly thought the process might become awkward or rigid. Instead, EcoFlow honoured the warranty and approached the situation in a practical and generous way.

What impressed me most was that they did not hide behind the age of the unit, the fact it was a Kickstarter product, or the complexity of the cross-border situation. They agreed I could send the faulty unit to Shenzhen from China, and then dispatch the replacement to my UK address as I was returning home. That was an extremely thoughtful and sensible solution, and far better than the sort of box-ticking support many companies would have offered.

Christopher was responsive, clear, fair and solution-oriented throughout. At every stage, I felt the case was being handled properly and in good faith.

For a company to stand by an original Kickstarter backer years later, and to do so across two countries during an international move, says a great deal. This experience gave me real confidence that EcoFlow stands behind its products and values long-term customers.

A genuinely excellent customer service experience, and one I am very happy to recognise publicly.

5 stars!

Case number CAS-20260625-1850869 Ordered a delta 3 max but it arrived damaged, contacted customer support were I was met with a barrage of different questions had to send in receipt ect for a product I bought direct ?
I’ve not got to wait up to two weeks after this last reply
I will immediately escalate to our senior team responsible for handling. Meanwhile, I will share all the
information you provided earlier to spare you from repeating the details.

After escalation, our senior team will contact you within 7~14 working days to confirm and proceed with the
final solution. If you have any questions, feel free to contact us.

Why am I having to deal with a senior team and wait a fortnight just replace the unit or offer some kind of discount

I don’t think I would buy from these again or reccomend to anyone

Mad company too deal with.
Product is really good
Delivery and customer service absolutely shocking

Customer service agents lie about status of deliver even when obvious the item had been lost, took ages to resolve with me phoning constantly.
Even dispatch time is bad for a modern company.

I just hope the delta 2 I purchased keeps working as claiming warranty, through their customer service, fills me with dread

Absolutely shocking customer service. Clearly all they care about is new sales. I bought a Delta 3 Max Plus, with an extra smart battery and a 400w solar panel. The extra smart battery was dead on arrival. It's now 6 weeks later and I'm still bouncing emails with them about getting a refund. Every response takes at least 10 days. I emailed them to ask how much the refund would be (so I could order a new one). Then after a day realised that it would take them so long to respond, I might as well just order a new one and pray I can get my money back. I ordered new and emailed to tell them to ignore my previous email and just progress with the refund. The new unit arrived in just 4 days. It took 11 days for them to respond to my email, and they only responded to the first email, ignoring the second so still haven't started the refund process.

They're fine when things go right. But the real test of a company is how they react when things go wrong. This experience tells you everything you need to know.