EcoFlow Reviews 

Absolutely shocking customer service. Clearly all they care about is new sales. I bought a Delta 3 Max Plus, with an extra smart battery and a 400w solar panel. The extra smart battery was dead on arrival. It's now 6 weeks later and I'm still bouncing emails with them about getting a refund. Every response takes at least 10 days. I emailed them to ask how much the refund would be (so I could order a new one). Then after a day realised that it would take them so long to respond, I might as well just order a new one and pray I can get my money back. I ordered new and emailed to tell them to ignore my previous email and just progress with the refund. The new unit arrived in just 4 days. It took 11 days for them to respond to my email, and they only responded to the first email, ignoring the second so still haven't started the refund process.

They're fine when things go right. But the real test of a company is how they react when things go wrong. This experience tells you everything you need to know.

Shocking customer service. Ordered ultra x with 4 panels. After 1 month the unit arrived in a damaged box, but the system working fine. Had to wait another month for first set of panels - both badly damaged on arrival, reported to Ecoflow expecting a quick response and maybe use a alternative courier. Another 2 weeks went by and the 2nd panels arrived badly damaged. This went on for another month, no customer service replies. Kept chasing them with no response. Finally the replacements arrived some 3 months after initial payment, and yes, they were badly damaged too. We were eventually told after having to harass their customer service team, to destroy the panels and my time and expense in each case, which don't fit in the back of your car or can just be dropped at your local recycling plant. Eventually, I gave up and ordered panels from city plumbing and requested refunds for the broken panels. After several weeks of harassing their email service and UK app service, I eventually got a response to say they would pay £244 ( £399 retail)for the panels and €66.95 compensation. After spending nearly £1600, what a cheek!! In the meantime they have now reduced my uncompleted order to £1399. I am to this day after initially ordering from Ecoflow on the 31st March 2026 to today 30th June 2026, still without a completed order or a resolution. Terrible service for the EU division based in Germany. All I want is my refund and a decent offer as compensation for the time, hassle and poor service from this company. Looks like I will need to make a German Court claim. Think twice using this company. Great product, Bad customer care. Case Number:
CAS-20260619-1838284

I was worried about total electricity failure at night for a NIV .
Advised by my energy provider Scottish power I was provided a Battery eco flow delta 3 device.
The firm which supplied was very efficient and punctual.
It is easy gadget for anyone to operate.
Although I was a bit reluctant using the power generator
being non technical ,they helped me with adequate advice via e-mail as I requested.
Very happy that I have a support to get a continuous power supply in the event of major electricity failure.

I buy a battery, doesn;t work after 3 months, get a new one who brakes dwon within 2 years, I appeal to garanty and get (against disafaction) a refunshiged one, who doesn't worl properly too, because it doens't make connevtion to the app, so I can't see if the batteru wordk or not.
Strange enough I get an emal from Ecoflow France that I can send back the battery who doens't wotk and get a new one, just provide the serial number form the battery which doesn't wotk. Than the message that I already got a refurnished one, and end of story.
I send al the necessary mails to my legal assurance, and will commence a court case.

If I could give no stars I would.
Ordered the Wave 3 with a battery & it was showing in stock on their website. Received dispatch notifications & at 4am on the morning of the delivery arrival I also received an auto-generated email saying not all parts of my order were being delivered. This is the first I’d heard about it!
Contacted customer support via email following delivery as only the battery & not the air con unit had arrived to which they advised me the unit was not in stock & they didn’t know when it would be back in stock!
I was travelling Europe imminently so needed the entire unit, they couldn’t advise when they would be receiving further stock so stated they would issue a refund. When I chased this again as I hadn’t received the refund I was advised the initial refund hadn’t been processed but that they would ensure it was done now.

Said refund didn’t arrive, but what did arrive was the Wave 3 unit. I was already travelling at this point. Since then I’ve tirelessly contacted customer services via every means to have the unit returned as I bought elsewhere. I’ve had every excuse under the sun about why the unit was delivered & my refund not issued, yet they can’t send me a returns label (which they agreed to as they took responsibility via email for the unit still being delivered) or provide me a returns address as to be honest I’d pay just to get rid of now!

I’m constantly being fed excuses, I have an air con set up which I no longer need due to their listing online being misleading about being in stock when it wasn’t. How difficult is it to return an item for a refund? With Eco Flow don’t even waste your time trying so if you order ensure you want to keep what you order!
I’ve raised multiple complaints, all of which I’ve been told have been forwarded to management to review & make contact…..I’ve had no contact what so ever & don’t expect I ever will.

Whilst their products may be good their customer service is beyond disgusting & non-existent. This seems to be a theme having read reviews after the fact. I’m now left with £1200 worth of items I anticipate I won’t be returning for a refund as they’re not providing an address or returns label.

All Eco Flow seem to be able to provide is excuses. Avoid at all costs unless you want to loose your money!

I almost forgot it tbh, but Ecoflow emailed me and prompted me to write a review for my Ecoflow Wave 3. I will do it for sure.

My unit was dead on arrival. They are still working on a solution 3 weeks afterwards. As you know, Europe is in the middle of an unprecedented heatwave. Yet, they couldn’t bother to do anything fast for a product that was broken from the start.

River Pro 2 & Delta Pro 3 - both with panels.
First forage into solar and off-grid.
As long as you are a patient person, you will be extremely happy. Delivery can be slow on some products but when they arrive, they are very well put together. I have no tech savvy, so blissfully ignore the pages of numbers and diagrams, and I just push plugs in and pull plugs out - and it works despite me. I tried to avoid the app - but I ended up using it. It isn't too complicated - quite logical if I take my time.
I needed support initially for a weird screen. They responded to email within 24 hours. Their approach was reassuring and all was soon well.
Early days, but so far, so very good.

Ecoflow have been fantastic over the last few years. I have a number of their products now and all are brilliant and do exactly what they are meant to. I had a fault with one product and they replaced it straight away. I was so impressed with their service and I'm now purchasing the Wave 3 for these hot summers. Great company.

I purchased an EcoFlow DELTA 3 Plus together with two 400W rigid solar panels.

So far, the DELTA 3 Plus has been exactly what I expected. The unit feels well built, is easy to use, and offers excellent solar charging capabilities. After clarifying the setup with EcoFlow, I learned that two 400W panels can be connected independently, one to each solar input, which makes the system very versatile for off-grid use.

Overall, I am very happy with the product itself.

**Customer Support**

Unfortunately, one of the solar panels arrived badly damaged during transport, which led to a support case.

The resolution process has taken longer than I initially expected, and there were also some questions regarding cable compatibility and the correct solar configuration. However, the support team has always been polite, responsive, and willing to review the details of the case.

I particularly appreciated that they took the time to clarify the technical questions, review previous communications, and work towards a practical solution.

Although I am waiting for the final replacement shipment, my experience with the customer service team has been positive and professional so far.

I own a Stream Pro and some panels, ordered off Amazon. Great product and decent service when I ordered it. However, I decided to get an ecoflow x shelly smart meter from their own UK store online. The first time I ordered it they took my money, then cancelled my order, saying I had done it myself, not true. So I ordered and paid again because I figured they made a mistake. Then I get a message saying they had made a technical error previously and asked me to order and pay again to get it expedited. Obviously I don't need another so I didn't click the link they made for me, tried to contact them, 3 days later I haven't had a reply and my latest order still hasn't been shipped. Pretty poor service and still no idea if I will get me smart meter and put out pocket by 300 so far.

Issue with the EcoFlow Delta Pro 3 Wi-Fi icon not showing on unit screen. Carried out live chat on the EcoFlow App and spoke with Una. I found her to be very helpfull, providing me with the process of resetting the IoT on the unit. She also followed up the issue with an email, confirming all was working OK, but also detaling me with the next steps (screenshot of the unit and SN) and what support was avialable from EcoFlow if needed. First class service and support from Una.

Absolutely shocking customer service. I bought a brand-new EcoFlow Delta 2, which came with 100W solar panel that arrived defective. I have now been locked in a tedious, exhausting back-and-forth with their support team for two full months just trying to get a replacement.
​After wasting weeks of my time, their "solution" is to send me a reconditioned/refurbished panel. This is completely unacceptable. I paid for a brand-new product, and I expect a brand-new, working product in return—not someone else's used, repaired return.
​Two months of battling over a single solar panel is a joke. Rubbish customer service, rubbish company policies. They do not care about their customers once they have your money. Save your time and sanity and buy from a company that actually stands behind its products. I will never buy an EcoFlow product again.

What went wrong,? we bought an ecoflow Delta 3 max plus, it would be perfect for our campervan, or it should have been, the campervan fridge/freezer needed the 30A Anderson plug to run it separate from the electrics, so far so good, this product was bought in Cyprus from the main ecoflow dealer, we then asked for the Anderson PP30A connectors and pins, they don't sell them, gave us places to try around Limassol, 5 hrs later after running around in 32C heat and no aircon, these may be a common item in places like America or UK, people didn't know what we were talking about here in cyprus, we returned home, next day more searching, no connectors no fridge freezer, no holiday. In the end we found some in uk, airmail postage nearly 13 euro, parts 4 euro,another week delayed.
Tell me ecoflow why do you provide a good machine and then let yourselves down by not putting in 2 connector and pins. Now waiting for them to arrive, holiday delayed. Expensive piece of kit let down by sheer stupidity and greed.
2 weeks on our parts are still stuck in Larnaca post office, pending holiday looking less and less likely.

I have a Delta 2 and a Delta 2 Max Extra Battery connected to it, and both have performed exceptionally well since I bought them.

Wanted to wait a number of months to give a fair assessment of the EcoFlow stream product.
It was very simple to get up and running - the app is very good but it can use up your phone battery if you leave it running for long periods of time and so I close the app once I have finished with it.

I have a stream ultra and AC PRO and these cover the base load of the house with 4 x200 watt panels. I partly charge the stream units on a cheap rate tariff overnight and so I typically only pay about 30p a day for electricity(plus the ridiculous 54p standing charge). Once I can plug in some more panels - it will just be the standing charge I have to pay for about 8 months of the year.

I bought my system on sale before EcoFlow hiked up the prices and it should pay for itself in about 6 years. It would not make financial sense to buy it at current prices (£1000 price increase since Milliband said he would legalise and simplify everything - which he has not been able to do yet). The other challenges were getting it properly plumbed in by an electrician with a fused spur and a bi-directional rcbo and notifying the DNO with a G98. Also waiting to see if size (3x3m) and placement rules (at least 5m from boundary) on solar panel ground mounts are going to be relaxed as the current rules would require planning permission to ground mount the 4x450w panels which came with the Stream.

So a great system hence the 5 stars , but price increases and lack of movement in getting the “plug in” bit legalised/simplified mean that it probably isn’t worth it unless the Stream prices come down massively or the electric price shoots up.

Recently purchased an Ecoflow folding 110w solar panel direct from Ecoflow. It was delivered very quickly and the first time I plugged it in to my Delta 3 to charge that unit, it was a very sunny day and the solar panel delivered 143w for a sustained period. For a panel rated at 110w, that's impressive. I'm very satisfied with my purchasing and delivery experiences with Ecoflow.

Extremely disappointed with both the product and the customer service from EcoFlow.

I received a brand-new River 3 Max that developed charging issues from day one. What made the situation even more frustrating was the poor level of customer support I received when trying to get help.

In my initial email, I provided all the information requested, including photos, videos, serial numbers and a detailed explanation of the fault. Despite this, I was repeatedly asked to provide the exact same information over and over again. It felt as though nobody was actually reading my emails, resulting in unnecessary delays and a very frustrating experience.

The customer service representatives were unhelpful, dismissive and at times came across as rude. Rather than working towards a solution, I found myself stuck in a repetitive cycle of being asked for information I had already supplied.

When purchasing a premium product, you expect premium support. Unfortunately, my experience has been the complete opposite. The product issue was disappointing enough, but the way it has been handled by customer service has left me with very little confidence in the company.

I hope EcoFlow improves both its quality control and customer service processes, as no customer should have to go through this level of frustration simply to receive assistance with a faulty product.

I’ve bought several products through this company (ecoflow pro power station, portable 400W solar panel, alternator fast charger) they don’t send it with needed cable attachments or even let you know when buying it you will need. I’ve had for past almost year but can’t use cause the cable I need has been on back order. Spoke to customer service (useless) and they said back in stock in June. Went on in June found part and paid. Just recieved email it is still on back order for another 2 months. They gave me a whole 200 member points for waiting 3 months (really a year) I’m going to sell everything I bought from this trash company! Utter garbage had issues with everything most of all customer service!!! Stay away!!!!

Updated* Recently bought an Ecoflow delta 3 max and the new 1000w alternator charger plus - Had a few frustrating issues with compatibility that took longer than expected to resolve but we got there in the end.

Slow customer service but in fairness they did follow through to resolve my issues eventually, and the product priced well for what you get compared to the competitors so i guess its fair enough.

The app is really well thought out and allows you to monitor and control the alternator charger from car play.

All in all im very happy now the system is up and running and you cant complain with 5 year warranty.

I’d bought a Delta 3 power station and wanted to purchase a 12v car charging cable so I could charge it on a boat. I asked several questions regarding this as EcoFlow were out of stock of the cable but they were selling them on Amazon. I got a quick and helpful response for each of my questions. I am absolutely thrilled with the power station. It is a great alternative to a generator and the car charge cable I managed to purchase works well.