EDF Reviews 231,019

Although it was close to closing time my request was dealt with professionally.

Saide was having a very good listening skills and willing to explain openly all what I wanted to know about switching to your company. I am looking forward to be your new customer soon.

Simple and effective was always a happy customer. Jas to sell house yet id purchasing again will return to EDF

Cheri-Ann from Team 15M was amazing. Kind, thoughtful and totally, totally customer focused. I’ve tried to change the customer name on my account twice before, but met with a brick wall: Cheri-Ann changed the account name in seconds. Bravo! And then, Cheri-Ann went on to solve my other problem with ease. Thank you Cheri-Ann.

Thank you very much for your cooperation with us. You were excellent in dealing with customers.

Great customer service from Sbusiso today. Easy to talk to and handled my query quickly.

It was Stewart that dealt with my problem. He was very polite listened to what I asked and dealt with it easily.

Kelly was friendly , helpful and knowledgeable

I’m grateful to respond to my call at reasonable time. Thank you for being so helpful and listening to my request nicely.

my problem was solved by Sonya in a friendly and most efficient manner.

They were very kind and understanding. Thank you

Wanted to update name on account after being married. Easily actioned via the app with one of the agents.
Quick response. Thank you

EDF were so very helpfull nothing was to much trouble very kind and tried everything to help me and finally a lovely lady called Caroline was always asking me if l needed any more help , she was so kind, patient and very knowledgable to my problemm , with her help l finnally got what l needed

You sent a survey asking how you did but you have done nothing. Query remains unread and unresolved.

Dean was extremely helpful and quick to resolve my problem. I needed another team to investigate - all was done promptly and the matter was resolved much quicker than I expected.

Thanks again to Dean for all his help - excellent customer service.

My energy plan expires at the end of June and I phoned for advice renew plan. The operator was very informative and from all their advice I chose a new plan which met my needd

I was told my account is on hold for three months because I am waiting for a repayment plan. I received a threatening letter wanting the full amount due or further actions will begin. Why don't your staff converse
instead of sending out horrible letters

Jef from 18f was helpful at talking me through the options of getting a better deal, answering my questions clearly without pushing me to make a decision on swapping tariffs.
Managed to save some money.