Initial review ...I am a bit on the fence Mattress is relatively comfortable, would say its more on the medium soft side ..it states to wait a few weeks to fully adjust so I will wait and see... See more
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Purchased an all season duvet as we had previously purchased a mattress and duvet. As the duvet is in two separate sections one would have thought that you could identify the two different... See more
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Easy to order, swift delivery. My son says it's the best night's sleep he has had for ages! Only criticism was with delivery- notification received at 10.20pm for delivery the next day which isnt idea... See more
Company replied
Very good product. Takes 3 days to fully expand to its intended depth, although it’s immediately usable. I’d like to see Emma improve the speed of its delivery and return to its younger year... See more
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Company details
About Emma Sleep UK
Written by the company
Check Out Our Sales Frequently ASked Questions Contact us Order status
Emma – The Sleep Company – the UK's most trusted mattress-in-a-box brand, is dedicated to enhancing your life through the power of a great night's sleep. With their unrivaled sleep expertise, Emma is on a mission to awaken the very best in consumers, helping them embrace each day with renewed energy and vitality.
They go beyond offering an award-winning product portfolio including mattresses, beds, pillows and accessories – they deliver an exceptional sleep experience crafted with precision and care.
Harnessing their sleep expertise, Emma has revolutionized the way we approach sleep. Using the finest quality materials, advanced technology and an in-house team of sleep experts to understand sleep needs and pain points like nobody else, Emma creates excellent products that are suitable for everyone and every sleeping position imaginable.
They go beyond offering an award-winning product portfolio including mattresses, beds, pillows and accessories – they deliver an exceptional sleep experience crafted with precision and care.
Harnessing their sleep expertise, Emma has revolutionized the way we approach sleep. Using the finest quality materials, advanced technology and an in-house team of sleep experts to understand sleep needs and pain points like nobody else, Emma creates excellent products that are suitable for everyone and every sleeping position imaginable.
Emma - The Sleep Company: UK's Most Trusted Mattress In a Box Brand
Written by the company
- 200-Night Trial
- Test the 'Emma Mattress' risk-free at home for 200 nights with no hidden charges to ensure the right fit for you.
- Free Delivery & Returns
- 'Emma Mattress' provides fast, free delivery and hassle-free returns if it's not the right fit for you.
- 10 Year Guarantee
- 'Emma Mattress' provides a warranty for structural issues, guaranteeing a replacement if durability or stability problems arise.
Contact info
United Kingdom
- https://www.emma-sleep.co.uk/
- emma-sleep.co.uk
3.3
Average
54k reviews
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Poor value and quality issues
Poor value. Ordered a pair of pillows that were very expensive after seing them well reviewed by a popular paper. The quality was poor with lose stitching and material coming away from new. They were about 8 times the price of other pillows I have that are better made. The returns was long winded so gave up and took the hit. I would not purchase anything fom this company ever again. Over priced tat.
30 August 2026
Unprompted review
Reply from Emma Sleep UK
Hi, C,
Thank you for taking the time to share your review regarding your Emma pillows.
We're sorry to hear that the pillows did not provide the level of comfort and quality you were hoping for. We appreciate you sharing your experience regarding the materials, finish, and overall value, especially after choosing the product based on the positive reviews you had read beforehand. We understand how important it is for a sleep product to meet expectations and deliver long-lasting comfort.
We're glad to hear that the return was completed successfully, and we appreciate you taking the time to provide your honest feedback. Insights like yours help us better understand our customers' experiences and expectations.
To ensure this is handled with the highest priority, more information has already been requested to look into this for you. Kindly fill those details out, so further assistance can be provided right away directly via email once your response is received.
Thank you once again for bringing this matter to our attention. We appreciate the opportunity to review your concerns and work towards a suitable resolution. Have a wonderful day ahead!
Warm regards,
Rose from Emma team
Ordered a mattress through Argos which…
Ordered a mattress through Argos which was delivered over 2 weeks ago. Opened it up in my front room so i could allow it to form shape,
after 72 hours the mattress was still flat in one of the corners also the mattress cover was completely baggy where it had not all expanded. I called to have it collected and what a nightmare that was. Emma said I had to go back to Argos which I did and who were very helpful. Argos then informed me the Emma wanted to see photos which were send straight away. I also spoke to Emma who said they could not help me. The mattress is still in my front room and meant to be collected today fingers crossed. It is a shame as I’ve always had a Emma mattress and so do all my children. I will not be using Emma again as when things are not right it takes to much time and effort to get them to sort it out.
14 October 2026
Unprompted review
Reply from Emma Sleep UK
Hi, Michelle,
Thank you for taking the time to share your review regarding your Emma mattress purchased through Argos.
We're sorry to hear that the mattress has not expanded as expected since being unpacked. We appreciate you taking the time to explain the concerns you've noticed regarding the corners, edge support, and overall shape, even after allowing the recommended settling period. We understand how important it is for a mattress to fully expand and provide the comfort and support you were looking forward to.
Furthermore, we also recognise the effort you've made in seeking assistance and sharing the requested information while trying to move the process forward. Your comments help us better understand your experience and the support you've received so far.
To ensure this is handled with the highest priority, more information has already been requested to look into this for you. Kindly fill those details out, so further assistance can be provided right away directly via email once your response is received.
Thank you once again for bringing this matter to our attention. We appreciate the opportunity to review your concerns and work towards a suitable resolution. Wishing you a pleasant day ahead!
Warm regards,
Rose from Emma team
Waited for a review from Emma never got…
Waited for a review from Emma never got one, most uncomfortable mattress from them ever, asked for medium hard, it has been more back pain than ever, wouldnt use one again
22 May 2026
Reply from Emma Sleep UK
Hi, Stephen,
Thank you for taking the time to share your review regarding your Emma mattress.
We're sorry to hear that the mattress has not provided the level of comfort and support you were hoping for. We understand how important it is to find the right balance of comfort and firmness, especially when selecting a mattress based on specific preferences. We appreciate you taking the time to share your experience and highlight the impact it has had on your sleep quality and overall comfort.
To ensure your situation is handled with the highest priority and care, your concern has already been transferred directly to the senior agent. A dedicated representative will be in touch with you directly via email very shortly to guide you through the next steps and provide the best resolution for you.
Thank you once again for bringing this matter to our attention. We appreciate the opportunity to review your concerns and support you towards a suitable outcome. Wishing you a pleasant rest of your day!
Warm regards,
Rose from Emma team
I am a first time buyer for a memory…
I am a first time buyer for a memory foam mattress. Bought this mattress on recommendation but was so disappointed with my first nights sleep. It was so hard, I felt like I was sleeping on a concrete slab. Tried 2 nights and then moved into my spare room to get some sleep and comfort. Anyway, thought I would give it another try and on my second attempt it felt a little better. Have still not decided if this mattress is for me, much harder than what I was expecting.
23 October 2026
Reply from Emma Sleep UK
Hi, K,
Thank you for taking the time to share your review regarding your Emma memory foam mattress.
We appreciate you sharing your honest first impressions as a first-time memory foam mattress user. We understand that the feel of a new mattress can be quite different from what you're used to, and it's helpful to hear how your experience has evolved over the first few nights. We're pleased to hear that, after giving it a little more time, you started to feel more comfortable and noticed a positive change compared to your initial experience.
To ensure your situation is handled with the highest priority and care, your concern has already been transferred directly to the senior agent. A dedicated representative will be in touch with you directly via email very shortly to guide you through the next steps and provide the best resolution for you.
Thank you once again for sharing your experience with us. We appreciate the opportunity to better understand your feedback and support you further as you continue evaluating your mattress. Wishing you a pleasant day ahead!
Warm regards,
Rose from Emma team
Reply from Emma Sleep UK
Hi, Mr. Lawson,
Thank you for taking the time to leave a review. We're delighted to hear that your first impressions of your Emma mattress have been so positive and that you're already finding it very comfortable.
It's wonderful to know that the mattress is making a great start and providing the comfort you were hoping for. We understand that adjusting to a new mattress can take a little time, so it's especially encouraging to hear that your experience has been positive from the outset.
Thank you once again for choosing Emma. We hope you continue to enjoy many comfortable and restful nights ahead. Please feel free to contact us anytime if you have any questions or need further assistance. Our team is always happy to help. Have a lovely day!
Warm regards,
Rose from Emma team
I might be a bad critic because my old…
I might be a bad critic because my old my old mattress was so depressingly uncomfortable, but this EMMA mattress has been a literal life saver (and I mean that in the truest sense). My old mattress had me waking up with a bad shoulder. I hadn’t slept properly since I could remember and if the EMMA lite can do this for me, I don’t know what the more expensive mattresses could do. One day!
26 October 2026
Reply from Emma Sleep UK
Hi, Chris,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that your Emma mattress has made such a positive difference to your sleep.
It's especially lovely to know that your previous mattress had been affecting your comfort for some time and that you're already noticing a real improvement. Hearing that you're waking up without the shoulder discomfort you experienced before and finally enjoying a proper night's sleep means a great deal to us. Feedback like yours is exactly why we do what we do.
Thank you once again for choosing Emma. We hope your mattress continues to provide the comfort and support you've been looking for. Please feel free to contact us anytime if you have any questions or need further assistance. Our team is always happy to help. Have a fantastic day and enjoy many more restful nights ahead!
Warm regards,
Rose from Emma team
(Poor service)
Never leave reviews , but thought I leave one this time , extremely poor service and customer care ,
Bought Mattress 3rd of October , was due delivery 16th , contacted on 16th to confirm as there wasn’t any update on tracker , they said no delivery to error in address which is poor excuse when I filled everything out? And now being told it will approx late November to potentially being December due to out of stock?
Ridiculous
£1000+ mattress and just very poor service , won’t use again.
16 October 2026
Unprompted review
Reply from Emma Sleep UK
Hi, Rokas,
Thank you for taking the time to share your review regarding your Emma mattress order.
We're sorry to hear that your order has not arrived within the timeframe originally anticipated. We understand how important it is to receive accurate delivery information and regular updates, particularly when you've invested in a new mattress and are looking forward to its arrival. Furthermore, we appreciate you taking the time to share your experience regarding the delivery delays, the tracking information available, and the communication you've received while seeking clarification.
To ensure this is handled with the highest priority, more information has already been requested to look into this for you. Kindly fill those details out, so further assistance can be provided right away directly via email once your response is received.
Thank you once again for bringing this matter to our attention. We appreciate the opportunity to review your concerns and work towards a suitable resolution. Have a wonderful day ahead!
Warm regards,
Rose from Emma team
Stick with the best
So I had an Emma for years, moved house for a bigger bed and switched brands for no other reason that curiosity, just to see if there was a difference. Anyways long story short within 4 weeks that was returned and I now have Emma back on my bed! Can’t beat it for comfort, I sleep better and have less back/ neck pain! Sticking with the best
24 October 2026
Reply from Emma Sleep UK
Hi, Danielle,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that, after trying a different mattress brand, you decided to return to Emma and that the difference was clear within such a short time.
It's especially rewarding to know that your Emma mattress is providing the comfort and support you were looking for, helping you enjoy better sleep and greater comfort overall. Hearing that you're sleeping better and experiencing less back and neck discomfort means a great deal to us, as that's exactly the kind of sleep experience we strive to create for our customers.
Thank you once again for choosing Emma and for placing your trust in us. We hope your mattress continues to provide the comfort you've been looking for. Please feel free to contact us anytime if you have any questions or need further assistance. Our team is always happy to help. Have a great day!
Warm regards,
Rose from Emma team
A fantastic upgrade to my sleeping experience.
I have had my mattress since the 19th and after a week I am already feeling the difference after replacing an older mattress which had began to sink.
It will be a little uncomfortable at first but it rapidly becomes a VERY comfortable mattress which has lead to an improvement in my sleeping pattern.
19 October 2026
Reply from Emma Sleep UK
Hi, Josh,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that your Emma mattress has been such a positive upgrade to your sleeping experience.
It's especially great to know that your previous mattress had begun to lose its support and that your new Emma mattress is providing a more comfortable sleeping experience. We also appreciate you sharing that there was a brief adjustment period before settling in, as this can be helpful for others considering a new mattress. Most importantly, we're thrilled to hear that it has already contributed to better quality sleep.
Thank you once again for choosing Emma. We hope your mattress continues to provide lasting comfort and support night after night. Please feel free to contact us anytime if you have any questions or need further assistance. Our team is always happy to help. Have a fantastic day ahead!
Warm regards,
Rose from Emma team
Missing pillow from order
Missing pillow from order
The missing pillow from my order was a nightmare to get sorted and became very stressful by the end. Aside from that, the mattress is lovely
23 October 2026
Reply from Emma Sleep UK
Hi, Paul,
Thank you for taking the time to share your review regarding your Emma pillow order.
We're pleased to hear that you're happy with the mattress and that it's providing the comfort you were hoping for. At the same time, we're sorry to learn that receiving the missing pillow took longer than expected and that resolving the issue required more effort than it should have. We understand how important it is for every item in an order to arrive as expected and for any concerns to be addressed smoothly and efficiently.
To ensure your situation is handled with the highest priority and care, your concern has already been transferred directly to the senior agent. A dedicated representative will be in touch with you directly via email very shortly to guide you through the next steps and provide the best resolution for you.
Thank you once again for bringing this matter to our attention. We appreciate the opportunity to review your experience and work towards a positive outcome. Have a lovely day ahead!
Warm regards,
Rose from Emma team
A great service from the delivery men.
A great service from the delivery men.
Very easy to unpack.
We had a really good nights sleep.
It seems to be manufactured to a high standard.
Very pleased with my purchase of the Emma pro mattress.
23 October 2026
Reply from Emma Sleep UK
Hi, Philip,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you received great service from the delivery team and that your Emma Pro mattress is providing such a positive sleep experience.
It's wonderful to know that you're enjoying really good nights of sleep and that you're pleased with the quality and craftsmanship of your mattress. Feedback like yours means a great deal to our team, as helping our customers enjoy better rest is at the heart of what we do.
Thank you once again for choosing Emma. We hope you continue to enjoy many comfortable and restful nights ahead. Please feel free to contact us anytime if you have any questions or need further assistance. Our team is always happy to help. Wishing you a fantastic rest of your week!
Warm regards,
Rose from Emma team
Mattress came quickly within ordering
Mattress came quickly within ordering. Very happy with the product so far! Only comment was I was told at 8:30am the same day it would be delivered that same day meaning I had to leave the office midday! Extra warning of when it was arriving would be helpful
24 October 2026
Reply from Emma Sleep UK
Hi, Hannah,
Thank you for taking the time to leave a review. We're delighted to hear that your mattress arrived quickly and that you're pleased with it so far.
It's wonderful to know that the ordering process was straightforward and that you're happy with the product. We also appreciate your feedback regarding the delivery notification. We understand how helpful additional notice can be when planning your day, and we're grateful that you've taken the time to share this suggestion with us.
Thank you once again for choosing Emma. We hope you continue to enjoy many comfortable and restful nights ahead. Please feel free to contact us anytime if you have any questions or need further assistance. Our team is always happy to help. Have a lovely day ahead!
Warm regards,
Rose from Emma team
Delivered a mattress too small and not…
Delivered a mattress too small and not what was ordered and kept asking for photos - see attached … the mattress is clearly not the right size
25 October 2026
Reply from Emma Sleep UK
Hi, Antony,
Thank you for taking the time to share your review regarding your Emma mattress.
We're sorry to hear that the mattress delivered did not appear to match the size you were expecting. We appreciate you taking the time to provide photographic evidence and explain the concerns you've identified. Furthermore, we understand how important it is for a mattress to fit correctly and provide the comfort and support intended from day one.
To ensure your situation is handled with the highest priority and care, your concern has already been transferred directly to the senior agent. A dedicated representative will be in touch with you directly via email very shortly to guide you through the next steps and provide the best resolution for you.
Thank you once again for bringing this matter to our attention. We appreciate the opportunity to review your experience and work towards a suitable resolution. Have a wonderful day ahead!
Warm regards,
Rose from Emma team
Extremely disappointing experience – defective mattress, missing duvet and terrible customer service
I genuinely cannot remember being this disappointed with a company.
I ordered an Emma Original Pro mattress and duvet because we already had an Emma mattress and loved it, so expected a premium product and service. Instead, I’ve spent nearly two weeks chasing deliveries, dealing with a defective mattress and receiving inconsistent responses from customer service.
My original mattress arrived late and, after allowing it 72 hours to expand, I discovered that one edge lacked support and sagged significantly. To Emma’s credit, a replacement has now arrived, although I’m still waiting for the defective mattress to be collected.
The duvet has been even more frustrating. The first delivery failed and was returned to Emma. A replacement was dispatched, but that has also failed to arrive. I’ve now given up and will be purchasing a duvet elsewhere.
Throughout this process, I’ve dealt with numerous customer service representatives who don’t appear to communicate with one another. I’ve repeatedly had to explain the same problems and chase for updates, the same representative never follows up after saying they would.
For a company selling premium sleep products, the customer experience has been exceptionally poor. I’m now requesting a refund for the undelivered duvet, collection of the defective mattress and appropriate compensation for the inconvenience.
A hugely disappointing experience, particularly at a time when we have a baby due very soon.
26 October 2026
Unprompted review
Reply from Emma Sleep UK
Hi, Matt,
Thank you for taking the time to share your review regarding your Emma Original Pro mattress and duvet order.
We're sorry to hear that your experience has not progressed as smoothly as expected. We appreciate you taking the time to outline the concerns you've encountered regarding the mattress, the duvet delivery, and the communication received while seeking updates. Furthermore, we understand how important it is for every product to arrive as expected and for support to be clear and consistent throughout the process, especially when you're looking forward to enjoying your new sleep setup.
We're pleased to hear that a replacement mattress has been arranged, and we appreciate your patience while working through the collection and delivery process. We also understand your concerns regarding the duvet order and the time spent seeking updates across multiple contacts.
To ensure this is handled with the highest priority, more information has already been requested to look into this for you. Kindly fill those details out, so further assistance can be provided right away directly via email once your response is received.
Thank you once again for bringing this matter to our attention. We appreciate the opportunity to review your concerns and work towards a suitable resolution. Have a pleasant day ahead!
Warm regards,
Rose from Emma team
Emma single mattress
Very good quality, very comfortable
Would definitely recommend got a single size for on top of a day bed. Service was very good to, always keeping you notified.
24 October 2026
Reply from Emma Sleep UK
Hi, Karen,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you're pleased with the quality and comfort of your Emma single mattress.
It's wonderful to know that it has been a great fit for your day bed and that you'd feel confident recommending it to others. We're also pleased that the service and delivery updates helped make the experience smooth and straightforward from start to finish.
Thank you once again for choosing Emma. We hope you continue to enjoy many comfortable and restful nights ahead. Please feel free to contact us anytime if you have any questions or need further assistance. Our team is always happy to help. Enjoy the rest of your day, and thank you for your kind recommendation.
Warm regards,
Rose from Emma team
Ordering online is always a worry
Ordering online is always a worry, but I couldn’t be happier with my mattress it’s so comfortable. Would definitely recommend and buy again myself.
19 October 2026
Reply from Emma Sleep UK
Hi, Karen,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that, although ordering online can sometimes feel a little uncertain, your experience with Emma has been such a positive one.
It's wonderful to know that you're so happy with your mattress and that it's providing the comfort you were looking for. Hearing that you'd happily recommend Emma and would choose us again in the future means a great deal to our team.
Thank you once again for choosing Emma. We hope you continue to enjoy many comfortable and restful nights ahead. Please feel free to contact us anytime if you have any questions or need further assistance. Our team is always happy to help. Wishing you a fantastic rest of your week!
Warm regards,
Rose from Emma team
Emma mattress
Easy to look on line. Easy to scroll through. Answer to question on line. Was easy to understand. Been looking firca mattress that gives me the night sleep ive been wanting this is spot on. Delivery was great on time, updated, quick and mattress taken away no problem. Pleasant and helpful. Absolutely no problems
Well recommend.
8 October 2026
Unprompted review
Reply from Emma Sleep UK
Hi, Mrs. Mollitt,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you found our website easy to navigate and that the information provided helped you choose the right mattress for your needs.
It's especially lovely to know that the delivery went smoothly, that the mattress removal service was completed without any issues, and that you're already enjoying more comfortable and restful sleep. Providing a seamless experience from purchase through to delivery is exactly what we strive for, so your kind feedback means a great deal to our team.
Thank you once again for choosing Emma. We hope you continue to enjoy many comfortable and restful nights ahead. Please feel free to contact us anytime if you have any questions or need further assistance. Our team is always happy to help. Have a great day!
Warm regards,
Rose from Emma team
Excellent service on telephone
Excellent service on telephone, explained perfectly what i needed. The delivery was super quick & my mum is now sleeping much better ! Very happy customer
24 October 2026
Reply from Emma Sleep UK
Hi, Michelle,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that our team was able to provide clear and helpful guidance over the phone and that you received the information you needed.
It's especially wonderful to know that the delivery arrived quickly and, most importantly, that your mum is now sleeping much better. Helping our customers and their families enjoy a more comfortable night's sleep is exactly what we strive for, so your kind words mean a great deal to us.
Thank you once again for choosing Emma. We hope you continue to enjoy many comfortable and restful nights ahead. Please feel free to contact us anytime if you have any questions or need further assistance. Our team is always happy to help. Have a fantastic day ahead!
Warm regards,
Rose from Emma team
Very uncomfortable
Good delivery service, but product terrible. Flimsy feels cheap and not actual size as posted on website, and unfortunately extremely uncomfortable to sleep on.
23 October 2026
Reply from Emma Sleep UK
Hi, Ashleigh,
Thank you for taking the time to share your review regarding your Emma product.
We're pleased to hear that the delivery experience went smoothly and that your order arrived as expected. At the same time, we're sorry to learn that the product has not provided the level of comfort and quality you were hoping for. We appreciate you sharing your observations regarding the overall feel, size, and support, as we understand how important these factors are when choosing a sleep product.
To ensure your situation is handled with the highest priority and care, your concern has already been transferred directly to the senior agent. A dedicated representative will be in touch with you directly via email very shortly to guide you through the next steps and provide the best resolution for you.
Thank you once again for bringing this matter to our attention. We appreciate the opportunity to review your experience and work towards a suitable outcome. Have a pleasant day ahead!
Warm regards,
Rose from Emma Team
Unable to identify each section
Purchased an all season duvet as we had previously purchased a mattress and duvet.
As the duvet is in two separate sections one would have thought that you could identify the two different tog ratings easily, NOT POSSIBLE!
Contacted EMMA who provided the weight for each size of duvet together with the apparent sizes of the sewn panels.
Non of this information proved evidential as to which had the relevant tog ratings.
There were no tags on the duvet’s which would have sufficed in identifying each duvet.
17 October 2026
Reply from Emma Sleep UK
Hi, S,
Thank you for taking the time to share your review regarding your Emma duvet.
We're pleased to hear that you've previously enjoyed your Emma mattress and duvet, and we appreciate you bringing this concern to our attention. We understand how important it is to be able to easily identify and use each section of an all-season duvet, particularly when different tog combinations are designed to suit changing temperatures throughout the year.
Furthermore, we appreciate you highlighting the difficulties you've experienced identifying the individual sections, despite seeking guidance from our team. Clear product information is an important part of the overall experience, and your comments help us better understand where additional support may be needed.
To ensure your situation is handled with the highest priority and care, your concern has already been transferred directly to the senior agent. A dedicated representative will be in touch with you directly via email very shortly to guide you through the next steps and provide the best resolution for you.
Thank you once again for bringing this matter to our attention. We appreciate the opportunity to review your concerns and support you further. Wishing you a pleasant day ahead!
Warm regards,
Rose from Emma team
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