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Etech Mobility UK Reviews 

2,076
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,160 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, polite, and knowledgeable staff who provide exceptional guidance and support during all in-person or phone purchases. Consumers often highlight the remarkably fast delivery times alongside the sturdy, comfortable, and reliable design of the products. Many buyers also appreciate the smooth ordering process and the attentive after-sales service provided by the team. However, some customers also noted that certain wheelchair models were surprisingly heavy and difficult to lift into a vehicle boot. A few reviewers additionally experienced minor technical snags or initial battery charging issues that required prompt replacement parts.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that the electric wheelchairs and rollators... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and efficient... See more

Staff

Consumers find staff to be positive, highlighting their friendliness, knowledge, and willingness to help... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, helpful, and non-pushy... See more

Quality

People report high satisfaction with quality, describing the products as robustly built, comfortable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service, they are very helpful and non-pushy with sales. After purchase care has also been 5* they are very helpful, patient and pleasant. Love my wheelchair. Would highly recommend. Ive... See more

Company replied

Rated 5 out of 5 stars

Friendly knowledgble staff collected rollator in less then 14 hrs could have been posted but husband works nearby easy collection collected on break very helpful team thank you Will defo use to buy... See more

Company replied

Rated 5 out of 5 stars

Ordered online as unable to come to you. The power chair arrived the next day, exactly as requested with the extra battery installed. Fedex sent a very helpful delivery man who offered to delive... See more

Company replied

Rated 5 out of 5 stars

Etech is a first class company both with helping with my initial order, and any queries I had was dealt with in a prompt and friendly manner. Very good customer service experience. My wheelchair is... See more

Company replied


Company details

  1. #19 of 73 best companies in Mobility equipment supplier
  2. #5 of 13 best companies in Wheelchair Shop

Written by the company

Welcome to Etech Mobility, the UK’s fastest-growing provider of innovative and reliable lightweight electric wheelchairs. Based in Birmingham and Glasgow, we specialise in lightweight, folding electric wheelchairs, including models starting from just 14.5 kg, along with automatic folding electric wheelchairs and electric wheelchairs with a reclining seat. We also offer lightweight mobility scooters designed to give you freedom and independence without compromising on convenience. What sets us apart is our commitment to affordable pricing without sacrificing quality. Our wheelchairs come in multiple colours and specification options, and thanks to our modular designs, future upgrades can be seamlessly installed on existing models. This ensures your wheelchair evolves with your needs, making it a truly long-term investment. At Etech Mobility, we provide more than just products—we deliver exceptional customer care. Our experienced team is available over the phone to guide you through the selection process, ensuring you find the most suitable option for your lifestyle. We also offer multiple 1-1 appointment slots throughout the week at our store, giving you personalised attention at your convenience. Whether you’re in the market for the best electric wheelchair for outdoor use, a heavy-duty electric wheelchair, or an ultra-lightweight electric wheelchair, Etech Mobility is committed to improving your mobility and independence. Contact us today to discover the best solution for your lifestyle.

Freedom of Movement

Written by the company

Specialists in Electric Wheelchairs and Mobility Scooters!
Our mission is simple yet profound: to enhance the mobility and independence of individuals through cutting-edge technology and thoughtful design. We believe that everyone deserves the freedom to move and explore, and we are committed to making that a reality for as many people as possible. At Etech Mobility, we’re committed to empowering individuals by offering reliable, innovative, and easy-to-use mobility solutions. We specialise in lightweight, foldable electric wheelchairs and mobility scooters designed for independence and flexibility.

Committed to Your Mobility Journey

At Etech Mobility, we don’t just sell mobility products—we build lasting relationships with our customers. From the first consultation to aftercare services, our team is here to support you every step of the way.

We take pride in offering a personalised service, whether you shop online or visit our Birmingham showroom. Our experts spend time understanding your unique needs to recommend the best solutions. During product consultations, we provide in-depth demonstrations and advice to ensure you feel confident about your purchase. Every product we offer reflects our commitment to quality and innovation, from lightweight, foldable designs to airline-friendly batteries that make travel easier. Our commitment extends beyond the sale. For ongoing support, our team is readily available to help with troubleshooting, repairs, or any concerns you may have, ensuring exceptional aftercare throughout your journey with us. At Etech Mobility, our mission is to empower our customers with independence and freedom, delivering a seamless, caring experience. Trust is at the heart of everything we do.

Contact info

Promotion box for Etech Mobility UK

Shop from as little as £845

This gets you our flagship Freedom Pro - The World's Best Powerchair!

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Replied to 83% of negative reviews

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4.8

All reviews

(2,076)

1,126 reviews in the last 12 months

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Rated 5 out of 5 stars

Etech automatic folding wheelchair

Superb from start to finish, couldn’t have been easier. Spoke on the phone with my OT with me , she asked a few questions which were answered straight away and the process of purchasing the wheelchair was so easy and it arrived very quickly and all I had to do was unwrap it from the packaging connected the remote controller press a.button and it unfolded with ease. An absolutely superb piece of equipment.

28 July 2026
Rated 5 out of 5 stars

It has changed my life.

I am thrilled with my electric wheelchair, It has totally changed my life giving me independence and the chance to get out and about without having to be pushed. I can go places I couldn’t go before because of the terrain so now enjoy walking the dogs with my wife. The controls are very precise and it takes me a while to adjust to them but that is more about me than the chair and I will get better at it but in the meantime the remote control comes in handy so my wife can help with tricky manoeuvres. I was delighted how quickly my chair was delivered. I ordered on a Thursday and had it by Saturday, fantastic. I’m so pleased with my wheelchair, it has changed my life.

7 August 2026
Rated 5 out of 5 stars

Etech Pro - our second purchase from this company.…

This is the second chair that we have bought from Etech, this time for my husband. We came back to them because the wheelchairs are reliable, comfortable and easy to navigate. We also came back because the staff are so helpful, nothing is too much trouble and if you do have any questions they are always ready to answer them.
I highly recommend them.

7 August 2026
Rated 5 out of 5 stars

Great service in Glasgow

The sales person in Glasgow was very knowledgeable giving me the best advice which helped me greatly when choosing a chair to meet all my needs. I tried various power chairs inside and outside the building so I got a good idea of how they handled. These chairs are robust but also sensitive to drive. I chose the Automatic Folding Lightweight Electric Wheelchair Freedom Elite and absolutely love it.

7 August 2026
Rated 5 out of 5 stars

Etch mobility foldable power wheelchair

When I arrived at the showroom was greeted by a friendly staff member who asked me what I was looking for. He explained all about the model I was interested in and even asked me if I would like to try it out. Delivery was very quick from ordering the power wheelchair.

31 July 2026
Rated 5 out of 5 stars

My world just got bigger

The chair is absolutely brilliant, comfortable and easy to use .
The after sales service is the best I have ever received. They take their time to explain everything clearly and comprehensively, very lovely guys.
I am now excited to take the chair onto a plane and feel my world has just expanded, I’ll be able to see and do so much more than I could using a rollator.
Best company I’ve dealt with for a long time

6 August 2026
Rated 5 out of 5 stars

Very quick delivery and prompt replies…

Very quick delivery and prompt replies via email regarding questions. Everyone happy to help. I got the purple pro st i think its called. Fits in boot lovely and the ramps came today so that will hopefully help as its too heavy for me to lift on my own due to spinal damage. My son had a whale of a time testing it would do the job he put it to the test..... His words i dont need one but i want on as its mega cool and lots of fun xxx

6 August 2026
Etech Mobility UK logo

Reply from Etech Mobility UK

Thank you so much for your fantastic review.

We're delighted to hear that your purple Freedom Pro ST arrived quickly and that our team was able to answer your questions promptly over email. It's also great to know that the chair fits nicely into your car boot.

We completely understand that lifting the chair independently isn't suitable for everyone, so we hope your new ramps make loading and unloading it much easier and more manageable.

It sounds like your son certainly gave the chair a thorough test too! His verdict of "mega cool and lots of fun" definitely made us smile.

Thank you again for choosing Etech Mobility. We truly appreciate your support and hope your Freedom Pro ST helps you enjoy greater freedom, independence, and many more days out.

Rated 5 out of 5 stars

Very helpful great service always there…

Very helpful great service always there when u need them I am very happy with my chair it’s been very helpful in getting me out and to have freedom

6 August 2026
Etech Mobility UK logo

Reply from Etech Mobility UK

Thank you so much for your wonderful review.

We're delighted to hear that you've been happy with both your Vera Rollator and the service you've received from our team. Knowing that you've felt supported whenever you've needed our help means a great deal to us.

Most importantly, it's fantastic to hear that your Vera has helped you get out and about and enjoy greater freedom and independence. That's exactly the difference we hope our mobility products can make.

Thank you again for choosing Etech Mobility. We truly appreciate your support and hope your Vera continues to help you enjoy many more days out.

Rated 5 out of 5 stars

The guys were very knowledgeable and we…

The guys were very knowledgeable and we narrowed down my choices. I bought an Enterprise 200 and I’ve been using it ever since. It’s definitely recommended as is the guys expertise. See you soon for some accessories. Delivery was prompt.

6 August 2026
Etech Mobility UK logo

Reply from Etech Mobility UK

Thank you so much for your fantastic review.

We're delighted to hear that our team was able to use their product knowledge to help narrow down the options and find the right wheelchair for your needs. It's great to know that you've been enjoying your Enterprise 200 ever since and would happily recommend both the chair and the advice you received.

We're also pleased that delivery was prompt and everything went smoothly from choosing your chair through to receiving it.

Thank you again for choosing Etech Mobility. We truly appreciate your recommendation and look forward to welcoming you back when you're ready for those accessories.

Rated 5 out of 5 stars

Very good service and very good advice…

Very good service and very good advice on the phone. Delivery on time and well packed

6 August 2026
Etech Mobility UK logo

Reply from Etech Mobility UK

Thank you so much for your kind review.

We're delighted to hear that you received helpful advice over the phone and were pleased with the service from our team when purchasing your Stride Transit Manual Wheelchair.

It's also great to know that your wheelchair arrived on time and was securely packaged for delivery. We always aim to make the whole experience as straightforward and reliable as possible.

Thank you again for choosing Etech Mobility. We truly appreciate your support and hope your Stride makes getting out and about easier and more convenient.

Rated 5 out of 5 stars

Great service and help when there was a…

Great service and help when there was a problem.

6 August 2026
Etech Mobility UK logo

Reply from Etech Mobility UK

Thank you so much for your kind review.

We're delighted to hear that you've been pleased with your MagNeo and the service you received from our team.

We're especially pleased that when a problem arose, we were able to provide the help and support needed to get things sorted. Providing reliable after-sales care is incredibly important to us, so your feedback means a great deal.

Thank you again for choosing Etech Mobility. We truly appreciate your support and hope you continue to enjoy your MagNeo.

Rated 5 out of 5 stars

E- tech are brilliant my new joystick…

E- tech are brilliant my new joystick was sent straight away & I was sent a video of how to dismantle & how to put new one on

3 August 2026
Etech Mobility UK logo

Reply from Etech Mobility UK

Thank you so much for your wonderful review.

We're delighted to hear that our team was able to get your replacement joystick sent out straight away and provide a helpful video showing you how to remove the old one and fit the new one.

We know how important it is to get mobility equipment back up and running as quickly as possible, so it's great to hear that the support you received made the process straightforward.

Thank you again for choosing Etech Mobility. We truly appreciate your kind words and are always here if you need any further support.

Rated 5 out of 5 stars

Excellent company, excellent service

The company have now supplied us with two wheelchairs, an electric model and a lightweight chair for using for brief visits - i.e physio - where you need just to go from car to indoors. Easier to get into the car. Excellent service.

6 August 2026
Etech Mobility UK logo

Reply from Etech Mobility UK

Thank you so much for your wonderful review.

We're delighted to hear that you've chosen Etech Mobility for two different wheelchairs and that both are serving their own purpose well.

It's great to know that your Stride Transit Manual Wheelchair has provided a lightweight and convenient option for shorter trips, such as physio appointments, where being able to quickly and easily load the chair into the car makes a real difference.

Thank you for your continued trust in Etech Mobility and for your kind words about our service. We truly appreciate your support and hope both of your wheelchairs continue to make getting out and about easier.

Rated 5 out of 5 stars

I have bought several items all of…

I have bought several items all of which have been great quality, very well made, at a good price.
Deliveries have all been fast
I have bought the freedom pro wheelchair which has been a godsend for my husband to get about and for me not having to push due to having a bad back.
I have also bought a headrest for the chair which is added security against my husband's head going backwards whilst riding in the back of the car or general use.
I have also bought the upgrade seat covers which are very good and wipeable against spills.
I'm waiting for the cup holder to become available again.
I Would not hesitate to use Etech mobility again for any future purchase.

Thankyou.

29 July 2026
Etech Mobility UK logo

Reply from Etech Mobility UK

Thank you so much for your wonderful and detailed review.

We're delighted to hear that you've been so pleased with the quality, value, and fast delivery of the different products you've purchased from Etech Mobility.

It's especially rewarding to know how much of a difference the Freedom Pro ST has made for both you and your husband, helping him get around more independently while also taking away the need for you to push a manual wheelchair. We're also pleased that the headrest and upgraded seat covers have been useful additions to your setup.

We truly appreciate you continuing to choose Etech Mobility for your mobility equipment and accessories.

Thank you again for your continued support and kind recommendation. We look forward to helping you with any future purchases.

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