It was a really pleasant afternoon and evening at Jyske Bank Boxen in Herning, featuring great food and a selection of water, beer, or wine. The program included presentations by PI Rasmus Hansen and... See more
Company replied
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See what reviewers are saying
Nothing but aggro and platform very difficult to use understand, got verified then the keep asking for more verification all the time . The selfie link does not work, the link askes for document NOT... See more
A great platform in many ways, easy to use, and charts are excellent. On the other hand... fees are on the high side (particularly in ISA accounts), and the selection of UK / UCITS ETFs is lower than... See more
Company replied
I am really happy with eToro. The copy trader function is excellent and I have some fantastic profits so far – so I’m super happy with that. And whenever I have needed to contact customer service, the... See more
Company replied
Company details
- #63 of 77 best companies in Investment service
- #5 of 17 best companies in Cryptocurrency Service
- #87 of 98 best companies in Finance broker
- #21 of 24 best companies in Investment company
- #7 of 11 best companies in Stock broker
About eToro
Written by the company
Some FAQs
About Account Verification
Verification in eToro will take approximately up to 5 business days if all the required documents are submitted.
During this time our teams will be going over the details and documents that have been submitted to make sure we verify your account according to the latest regulatory requirements.
Should we require any further information, we will be sending you an email to the registered email address with the required additions. These might include any issues with the documents submitted like a lack of details, or a problem with the eligibility of the document.
These are regulatory obligations from eToro as a regulated financial institution.
On Deposits at eToro
Deposits on eToro are divided into instant payment methods and ones that might take longer like a Bank Transfer.
Instant payments like Credit Card, e-wallets and others will appear immediately on your eToro account.
Other methods might take several business days to arrive depending on the payment provider chosen. When sending a Bank Transfer, please make sure to take the bank details from the eToro platform according to the chosen currency.
It is of the utmost importance to include the unique Transaction ID to allow eToro to efficiently recognize the transfer and credit your investing account.
Caution - 3rd party payments are prohibited. eToro will ONLY accept payments done from a method of payment under the eToro account owner’s name.
Business Accounts - Business related funds should ONLY be sent once a Corporate Account is established. Please contact our customer service teams here: https://www.etoro.com/customer-service/ for guidance on opening a Corporate Account BEFORE depositing.
Key points on Withdrawals at eToro
Withdrawals at eToro have a flat fee of $5 USD. *Except in the USA where we do NOT charge a withdrawal fee.
A withdrawal in eToro has 2 stages. Once received, the request to withdraw will be processed by our teams within 2 business days.
Following the processing, a withdrawal will take an additional 3-8 business days until the funds arrive to the used method of payment.
It is important to note that this time period depends entirely on the payment service provider.
Emails will be sent at both stages confirming the request was received, that the withdrawal has been processed and to which method of payment it was withdrawn.
If for any reason, the withdrawal is not processed, we will send an email with all the details. Users can track the status of their withdrawals here: https://www.etoro.com/portfolio/history/cashflows
Our customer service team is available via https://www.etoro.com/customer-service/ to assist should there be any issue that might arise.
Exploring eToro's Virtual Account
eToro provides all registered users with a Virtual account that perfectly imitates the real account with an initial amount of $100,000 to trial the platform without risking users’ own funds.
This is a safe environment to learn all about the platform and its unique features like CopyTrading, Smart Portfolios and more.
All about Trading/Market Disruptions
Trading disruptions are situations in which markets cease to function regularly, usually defined by fast and extensive movements in the market. There is no one specific reason for this - they can derive from unusual trading (such as a crash or a pump) or physical threats to the stock market.
No matter what the case is, trading disruptions are a result of the unusual conditions in the market, which can cause panic and disruptions to trading.
Why you might not be able to open or close a position during a market disruption
- Lack of liquidity, or inability to receive pricing from our liquidity providers
- A stock might be halted by the exchange
- Inability to open SELL positions due to an asset being “unborrowable”
- An unborrowable asset is an asset that won’t be lent out to short-sellers, which might happen when there is no one willing to lend out the asset.
- Extreme volatility on different asset types.
On eToro, the SELL side is not available when the asset is unborrowable.
To know more on the difference between SELL and closing a position on eToro, go here: https://www.etoro.com/trading/buy-sell-and-close-position/
In general, when an asset is not available during halting periods, set order rates that are triggered (Stop Loss, Take Profit) during the halt will be executed on the next available executable rate when trading resumes.
If you cannot find an answer to your question here, our Help Center may have all the answers you need: https://www.etoro.com/customer-service/help/
With more than 25 million users from over 140 countries and more than 3000 financial instruments including stocks, commodities, crypto, indices, and ETFs, eToro continues to revolutionize online investing.
Contact info
London, United Kingdom
- https://www.etoro.com/customer-service/
- www.etoro.com
You should know
4.2
Great
31K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Outstanding Support and Innovation in Asset Trading
Account managers and their responsiveness and effectiveness are indeed a differentiating factor. Still in relation to eToro, I would also highlight the innovative spirit and the ease they bring to asset trading, with a view to extending the underlying opportunity to a greater number of people.
Congratulations, keep it up.
7 May 2026
Food, football and investments - what's not to like....
eToro event at MCH arena in Herning was a good experience.
Well planned and with short informative presentations :-)
Food and football was great!!
4 May 2026
Nothing but aggro and platform very…
Nothing but aggro and platform very difficult to use understand, got verified then the keep asking for more verification all the time . The selfie link does not work, the link askes for document NOT Selfies and when you press to take photo it just records the document forever.
a total mess is etoro
7 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great access to a lot of tools…
Great access to a lot of tools facilitating the trading experience
6 May 2026
Unprompted review
Reply from eToro
Hello Alessandro,
We’re delighted to know that you’re enjoying the diverse tools we offer for your trading journey. Your enthusiasm means so much to us!
If you're interested in expanding your knowledge, check out our eToro Academy filled with free courses, videos, and guides that we believe you’ll find valuable ➡️ https://www.etoro.com/academy/.
All the best!
Maria
If you want to lose your money to scammers
If you want to lose your money, go ahead.
They are day light thugs who offer you so called assets to buy and just so when they feel like it, they force sell your assets at a huge loss. And again just so when they feel like it, they reintroduce the same assets for sale.
Any big moves in the market and they immediately halt trading.
They have no shame and their so called customer service is non existent. It takes months to even get a generic reply.
6 May 2026
Unprompted review
Reply from eToro
Hello Abdulrahman,
Thank you for sharing your feedback with us. It is evident that you have significant concerns regarding your experience with our platform.
As a regulated company, we prioritize fair practices and are eager to investigate your situation further. We’ve reached out via Trustpilot for your username or ticket number and hope to hear from you soon.
You can also schedule a call with our Customer Service here: https://calendly.com/etoro-customer-service. Your feedback is essential in helping us improve our services.
Best regards,
Maria
Easy use and super account managers
Easy use and super account managers. There is a lot of choises when it comes to investing. I Can only say “try it”
5 May 2026
Reply from eToro
Kim A, thank you for your kind words!
I am extremely disappointed with the…
I am extremely disappointed with the eToro trading app due to significant performance issues. The core purpose of a trading app is to enable users to carry out trades on the go—something most traders rely on. By delaying at startup, the app defeats this essential purpose. I should not be forced to switch to a PC—your suggestion to do so is simply impractical.
More critically, during the time window between 2:00 a.m. and 2:20 a.m. yesterday, when the oil market opened and dropped by 6%, the app completely failed. I was unable to close my position, leaving me stuck at a crucial moment. This is a serious breach of trust—when clients entrust their life savings to a technology service, it must perform reliably. I urge eToro to fix these app delays immediately. Furthermore, I believe the FCA and the Cyprus Securities Exchange Commission should investigate this, as the integrity of your technology is paramount. I expect a swift resolution to these issues.
Account in question is under name
Androulla valiandis
6 May 2026
Unprompted review
Reply from eToro
Hello Androulla,
We appreciate you sharing your feedback with us. It is regrettable to learn about the performance difficulties you have experienced with the application, as we understand that consistent account access is essential for traders, especially during vital market activity.
To ensure the best possible experience, we suggest maintaining a stable internet connection and verifying that your app is updated to the latest version. We are eager to investigate this matter further but require additional information to do so. We have sent a private request for your ticket number or username via Trustpilot. We look forward to your reply and to assisting you further.
Best regards,
Maria
Boxen Herning with Etoro
It was a really pleasant afternoon and evening at Jyske Bank Boxen in Herning, featuring great food and a selection of water, beer, or wine. The program included presentations by PI Rasmus Hansen and Market Analyst Martin Juul-Olsen, followed by an exciting football match with plenty of goals. Jan Klausen, Denmark
4 May 2026
Reply from eToro
Thank you for your kind words, Jan!
Reply from eToro
Grazie, Andrea! Siamo felici per il tuo feedback!
A great platform in many ways
A great platform in many ways, easy to use, and charts are excellent. On the other hand... fees are on the high side (particularly in ISA accounts), and the selection of UK / UCITS ETFs is lower than on other platforms.
6 May 2026
Unprompted review
Reply from eToro
Hello Chris,
Thank you for your thoughtful feedback on our easy-to-use interface and excellent charts! Your insights about fees and ETF selection are greatly appreciated.
We are dedicated to maintaining a secure, multi-regulated platform where you can invest with confidence, knowing our competitive fees provide real value and peace of mind.
With a growing library of over 6,500 assets across various sectors, we are constantly seeking fresh ideas to improve our offerings. We would love to hear your suggestions, which you can submit here: https://forms.gle/hx6vGBFdVfj8MitF8. Thank you.
Best regards,
Maria
very easy to work with
1 February 2026
Unprompted review
Reply from eToro
Thanks for your feedback, nasser! Glad it’s easy to navigate!
Professionel arrangement, Etoro 👍
Another professionel arrangement from Etoro with presentations including market update, 3-course meal and football of FCM vs. Viborg (3-3) whats not to love, Best customer service 👍
4 May 2026
Reply from eToro
Thanks for your amazing feedback, Stefan!
i have 282 USD missing from my account…
i have 282 USD missing from my account for some days now, i have contacted the support service but apparently they are not in a hurry to resolve my issue. Couple a days have passed and no answer. So beware how they manage your founds
1 May 2026
Unprompted review
Reply from eToro
Hello Florea,
We are sorry to learn about the discrepancy in your account balance and sincerely appreciate you informing us of this issue. Your feedback regarding the delays in receiving support is very important, and we are committed to helping you resolve this.
To help us escalate your case and provide further assistance, please provide your ticket number or account username. We have reached out via Trustpilot with a formal request for these details; please reply there with the information at your earliest convenience.
As an alternative, you can arrange a one-on-one phone consultation with our team through this link: https://calendly.com/etoro-customer-service.
Best regards,
Maria
The CLOSED my krypto positions
The CLOSED my krypto positions. Without giving any warning or help move them to a wallet!!! Also speaking up on them. Writing the finansombudsman they closed my account for trading!!! And ALL my russian stocks are also keept as hostage.
5 May 2026
Unprompted review
Reply from eToro
Hello Claus,
Thank you for providing us with your details. Please be advised that your situation has been escalated to our specialized teams for additional support, and it is being managed under cases 04403998 and 09057359.
Best regards,
Maria
-------------------------------------------------------------------
Hello Claus,
We are sorry to hear about your experience. In order for us to investigate and escalate your case, please share additional details with us. We have sent a request for your ticket number or username via Trustpilot; we look forward to your prompt response there.
Best regards,
Maria
The overall experience was good
The overall experience was good. The event was well organized and planned.
5 May 2026
Reply from eToro
Great to hear your positive feedback!
Good service
A very good service and a lot of options, maybe
a bit expensive to use, because the spread. But very easy to use.
5 May 2026
Reply from eToro
Hello Bjarne,
We are pleased to know that you find our service both effective and user-friendly, and that our diverse selection of options meets your needs!
Regarding your concerns about costs, we prioritize providing a secure, regulated environment with competitive pricing, though it is important to remember that market dynamics influence our variable spreads. Consequently, instruments with higher volatility may see more significant fluctuations than more stable options.
Best wishes,
Maria
Dov Schonkopf thanks for coorporation
Dear Dov Schonkopf
I want to thank you and Stinne Sørensen for the work you have done for me at eToro.
I like to work with competent people as you and Stinne.
4 May 2026
Reply from eToro
Thank you for your kind words!
Etoro and their partner Moneyfarm are…
Etoro and their partner Moneyfarm are scam companies. It's now been 3 months and now transfer my cash ISA. This isn't a 'company' it's a scam. DO NOT PUT YOUR MONEY HERE.
5 May 2026
Unprompted review
Reply from eToro
Hello Samie,
We appreciate the additional details you provided. Please be informed that your case has been forwarded to the appropriate departments for review and further action.
Best regards,
Maria
----------------------------------------------------------------------
Hello Samie,
We appreciate you bringing your concerns to our attention. It is truly regrettable to learn about the difficulties you have encountered with your cash ISA transfer. Please be assured that eToro is a long-standing, regulated pioneer in the fintech industry, and our partner Moneyfarm stands as one of Europe's premier digital wealth managers, maintaining strict compliance with FCA and CONSOB regulations.
Your feedback is highly valued, and we are committed to addressing this matter with the seriousness it deserves. To facilitate a thorough investigation and escalate your case, we require further information. We have reached out to you via a private request on Trustpilot to ask for your ticket number or username, and we look forward to receiving your reply.
Best regards,
Maria
My wife has lost £800 trying to open a…
My wife has recently tried to open a cash ISA on the eToro website.
She clicked on the applicable link for opening the cash ISA on the site after registering and it asked her to deposit funds which she did. However the funds went in to a USD investment account without any notification although her payment was from a GBP UK bank account. This meant that eToro converted her sterling deposit in to USD and also charged a currency fee for doing so resulting in a loss of £800 (4%) on the money she deposited.
eToro have basically advised her that she should know that all their accounts are USD accounts and that she readily opened an investment account even though she clicked on the cash ISA button on their website. We have since taken a video of the same and it clearly shows the link goes to opening an investment account but they were not interested in seeing it. I am guessing when we transfer out the money she will be charged again so is likely to lose another £800.
Please be aware that eToro appear to have been fined for a similar infraction in Italy and urge anyone trying to open a Cash ISA with eToro to not fall for the same issue my wife has had.
My wife is now going to have to complain to the Financial Ombudsman Service in order to recoup her losses and to show them the video of the website bug and the lack of transparency of their fees.
28 April 2026
Unprompted review
Reply from eToro
Hello Craig,
Thank you for sharing the detailed feedback concerning the difficulties your wife encountered while attempting to open a Cash ISA. We are truly sorry for the unexpected fund conversion and the resulting fees that led to a significant loss, and we recognize the impact this has had on you both.
Please be advised that opening a Cash ISA on eToro requires a verified eToro account. This service, powered by Moneyfarm, is managed directly through the eToro app and is available exclusively to UK residents with an existing eToro profile, as detailed on our dedicated page: https://www.etoro.com/investing/cash-isa/.
We are committed to transparency regarding our fee structure. Current details are available on our Fees Page at https://www.etoro.com/trading/fees/. Conversion fees vary depending on your location, payment method, and Club membership tier; comprehensive information is provided here: https://www.etoro.com/trading/fees/conversion/.
Our goal is to provide consistent support and transparent information through our Help Center, dedicated pages, and Terms and Conditions. We sincerely regret that these resources did not meet your expectations in this instance, resulting in a disappointing experience with our platform.
To help us escalate your case, we have reached out via Trustpilot to request your ticket number or username. We look forward to your response so we can process your request as efficiently as possible.
Best regards,
Maria
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