After the heartache of damaging the car it was refreshing to be given a brand new courtesy car for the duration of the repair. The team at Crawley - Jas and Kally - always very helpful and polite wit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had my Toyota Supra repaired by fix auto after an accident.Really impressed by the quick turnaround as it’s not easy to get parts for.I was well looked after by Rob in the bodyshop and was impressed b... See more
Company replied
We can’t rate Auto Fix Crawley more highly. Our experience was totally fuss free and professional. The staff were really efficient and helpful. Our car was returned in showroom condition, all repai... See more
Company replied
My fiancé car was hit by another car at a T junction so the other drivers fault completely. Her insurance company Aviva selected fix auto. We had to wait for a while to book the car in because they we... See more
Company replied
Company details
About Fix Auto UK - Fix Auto Crawley
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
35- 37 East Park, RH10 6AN, Crawley, West Sussex, United Kingdom
- 01293 867034
4.7
Excellent
249 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The panel they have sprayed looked…
The panel they have sprayed looked completely different to the rest of my car. Not happy as this effects the value of my car.
2 January 2022
Reply from Fix Auto UK - Fix Auto Crawley
Hi There,
Following your review and feedback we’re sorry your experience didn’t match your expectations as we pride our self in our service and repairs.
If you are still not happy with the repairs, please call us on 01293 867034 and we can look at rectifying this for you.
Very good job
24 December 2021
Reply from Fix Auto UK - Fix Auto Crawley
Thank you for the great feedback!
Excellent service and repair.
Excellent service and repair.
Would definitely recommend.
23 December 2021
Reply from Fix Auto UK - Fix Auto Crawley
Hi Andy, thankyou for your feedback! we are glad you are happy with the service and repairs.
From the Fix Auto Crawley Team :)
Very good service
Very good service, always polite when phoned for updates and information. On time when car collected and delivered.
21 December 2021
Reply from Fix Auto UK - Fix Auto Crawley
Hello Giromala,
Thank you very much for your review, we are very happy to hear this.
From the Fix Auto Crawley Team :)
Excellent service and great…
Excellent service and great communication. Completely hassle and stress free repair
18 December 2021
Reply from Fix Auto UK - Fix Auto Crawley
Hi Mike, Thank you for your comments. We are glad you are happy with our service and repairs!
From the Fix Auto Crawley Team
They've done a brilliant job on my car
They've done a brilliant job on my car. The staff were always really friendly and helpful. Especially the person who dropped off my car. I was at work when he dropped it off and he noticed a parcel that had been left on my doorstop in the rain. So he locked it inside my car before putting the keys through the door.
16 December 2021
Reply from Fix Auto UK - Fix Auto Crawley
Hi Charlotte, Thank you for your comments. We are glad you are happy with our service!
From the Fix Auto Crawley Team
Great service
Overall very happy with the service Fix Auto provided. Staff very polite over the phone. Very pleased with the repair itself. Only slight criticism was having to wait a bit longer for the repair to be done due to a delay in one of the parts that was ordered.
28 November 2021
Reply from Fix Auto UK - Fix Auto Crawley
Hi Jo, thank you for your feedback! we are glad you are happy with the repairs.
From the Fix Auto Crawley Team :)
Excellent service
Excellent service. Car was collected & dropped back at the agreed times, much cleaner than when it left me. The guy who did the collecting & dropping back was very helpful. Courtesy car was a joy to drive
25 November 2021
Reply from Fix Auto UK - Fix Auto Crawley
thank so much for your feed back
Repair
Fast service, good repair work and efficient collection and delivery of the car.
20 November 2021
Reply from Fix Auto UK - Fix Auto Crawley
Hi Darren, thankyou for your feedback! we are glad you are happy with the repairs.
From the Fix Auto Crawley Team :)
Even though it took 2 months to fix my…
Even though it took 2 months to fix my car, it was returned in perfect condition- thank you
16 November 2021
Reply from Fix Auto UK - Fix Auto Crawley
Hi Paul, thankyou for your feedback! we are glad you are happy with the repairs.
From the Fix Auto Crawley Team :)
Did the repair but damaged something…
Did the repair but damaged something else and claim it was there before. It’s a burn mark on a door as if someone was welding something next to the car.
15 November 2021
Reply from Fix Auto UK - Fix Auto Crawley
Hello,
As per our conversation yesterday, we have shown you images that this damage was pre existing and before we worked on the vehicle. If you still have issues please give us a call on 01293 867034.
Very polite and friendly service.
12 November 2021
Reply from Fix Auto UK - Fix Auto Crawley
Thankyou for your great feedback!
From the Fix Auto Crawley Team :)
Reply from Fix Auto UK - Fix Auto Crawley
Hi Trevor!
No worries, we hope you are happy with the repairs!
Everyone polite and responsive
Everyone polite and responsive. Job looked great. I did have to take it back as one of the doors were not closing - but it was an issue easily resolved and done very quickly. Only reason not full marks is the job from start to finish did take a long time in my view but I am aware of the Covid environment having knock on effects in the delivery of all services.
12 November 2021
Reply from Fix Auto UK - Fix Auto Crawley
Hello! Thank you very much for your comments. We are glad you are happy with the service and repairs!
From the Fix Auto Crawley Team :)
No one answers.
8 November 2021
Reply from Fix Auto UK - Fix Auto Crawley
Hi,
apologies you had this experience. Throughout the process we kept communication with yourself where possible with any new information regarding your vehicle. If you have any further items that we are happily to discuss this further by calling 01293 867034
Our car came back repaired and they…
Our car came back repaired and they cleaned it for us. Which was great
6 November 2021
Reply from Fix Auto UK - Fix Auto Crawley
Hi Helen, Thank you very much for your comments. We are glad you are happy with the service and repairs!
From the Fix Auto Crawley Team :)
Very welcoming/professional staff
Very welcoming/professional staff. Great job on the car. What more could you want.
5 November 2021
Reply from Fix Auto UK - Fix Auto Crawley
Hi Allan, Thank you very much for your comments. We are glad you are happy with the service and repairs!
From the Fix Auto Crawley Team :)
Mixed
Poor;
Expected 10 days to two weeks without my car.
Took 26 days, but not totally their fault.
I had to keep ringing them to find out what was happening.
Good;
Got in touch promptly to sort me having my car in for repair.
Came and fetched / returned my car.
Arranged a substitute car.
3 November 2021
Reply from Fix Auto UK - Fix Auto Crawley
Hi There,
Following your review and feedback we’re sorry your experience didn’t match your expectations as we pride our self in our service and repairs.
Throughout the process we kept communication with yourself where possible with any new information regarding your vehicle. If you have any further items that we are happily to discuss this further by calling 01293 867034
Would have scored higher but it took 4…
Would have scored higher but it took 4 weeks to repair some minor damage & I had to chase for updates, also my car was returned without warning whilst I was at work.
The repair work though was perfect.
30 October 2021
Reply from Fix Auto UK - Fix Auto Crawley
Hi There,
Following your review and feedback we’re sorry your experience didn’t match your expectations as we pride our self in our service and repairs.
Great job highly reccomended
27 October 2021
Reply from Fix Auto UK - Fix Auto Crawley
Hello, Thank you very much for your comments. We are glad you are happy with the repair!
From the Fix Auto Crawley Team :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.