Fix Auto UK - Fix Auto Hartlepool Reviews 

42
TrustScore 4.5 out of 5

4.7

Burn Road, Cleveland, TS24 7LD Hartlepool, Cleveland, GB


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Rated 5 out of 5 stars

Really friendly and helpful service from the Hartlepool team, especially Katelyn. My car was delivered back to me good as new and it had even been valeted. I would definitely recommend their services!... See more

Rated 5 out of 5 stars

I received very good service, my car was picked up from my home and the curtesy car delivered promptly at the date and time specified. The same applies to the return after the repair was completed.


Company details

  1. #22 of 37 best companies in Vehicle repair shop
  2. #10 of 17 best companies in Car Body Shop
  3. #7 of 8 best companies in Vehicle Dent Removal Service
  4. #33 of 63 best companies in Vehicle Repair
  5. #26 of 54 best companies in Car service

About Fix Auto UK - Fix Auto Hartlepool

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Burn Road, Cleveland, TS24 7LD, Hartlepool, Cleveland, United Kingdom

  • 01429 808432

4.7

Excellent

TrustScore 4.5 out of 5

42 reviews

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4.7

All reviews

(42)

5,407 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

picked car up on time had it couple…

picked car up on time had it couple days brought back on time excellent service
service staff very helpful

14 February 2022
Fix Auto UK - Fix Auto Hartlepool logo

Reply from Fix Auto UK - Fix Auto Hartlepool

Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.

Rated 5 out of 5 stars

Accident Repair

Excellent overall service, with good customer service and updates through the app. Smooth and efficient handover and our car was repaired ahead of schedule!

9 February 2022
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Reply from Fix Auto UK - Fix Auto Hartlepool

Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.

Rated 5 out of 5 stars

Very good

Very good
Good communication
Job well done
Took a bit longer then thought due to sourcing parts

28 January 2022
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Reply from Fix Auto UK - Fix Auto Hartlepool

Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.

Rated 1 out of 5 stars

Collected car day before Christmas Eve from Hartlepool branch

Collected car day before Christmas Eve. Car was stood in the rain so obviously couldn’t inspect it. Fallowing morning I had chance to inspect. Wow. Absolutely appalling very poor repair paint wrong colour paint not fully covered rubber door seal’s not even removed for painting. Looks like a child has done the repair. 😱😱

24 December 2021
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Reply from Fix Auto UK - Fix Auto Hartlepool

Hi There,
Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments regarding the repair are fed back.
If you would like further piece of mind or amends to the repair completed by our bodyshop please let us know so we are able to rectify this as it seems, on this occasion, we were unable to meet our high standards.
We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK

Rated 5 out of 5 stars

My car needed bodywork repairs…

My car needed bodywork repairs following an accident. Auto Hartlepool contacted me and arranged a date to carryout the repairs, they kindly offered to pick my car up and return it due to the long distance between my home and themselves. I had to wait 3 weeks before they could start the work but they arrived on time were professional and courteous.
The repairs took a bit longer than expected but I received a call from their customer service department apologising for the delay. Return of my car was made at a convenient time to me and when it was delivered, the repair was excellent and my car was fully valeted. The service I received from all staff members was top notch and I would definitely recommend.

21 December 2021
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Reply from Fix Auto UK - Fix Auto Hartlepool

Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.

Rated 5 out of 5 stars

Very good communication

Very good communication. Punctual repairs and delivery. An excellent service throughout. Thank you.

9 December 2021
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Reply from Fix Auto UK - Fix Auto Hartlepool

Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.

Rated 5 out of 5 stars

Excellent service much quicker than…

Excellent service much quicker than expected and what a lovely suprise they had cleaned the inside of my mucky car . Would recommend highly. Thankyou

26 November 2021
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Reply from Fix Auto UK - Fix Auto Hartlepool

Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.

Rated 5 out of 5 stars

Very happy with the repairs to my car…

Very happy with the repairs to my car and quality of work would definitely recommend

23 November 2021
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Reply from Fix Auto UK - Fix Auto Hartlepool

Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.

Rated 5 out of 5 stars

It was fantastic service all the the…

It was fantastic service all the the staff were amazing and very poilte and cheerful. I was always kept up to speed with the progress of my vechile. When I went to collect my be home I was taken out to my car and was asked if I was happy with the work that had been done. My reply was excellent I was 100% satisfied from start to finish thank you again Vauxhall amazing work.

23 November 2021
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Reply from Fix Auto UK - Fix Auto Hartlepool

Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.

Rated 5 out of 5 stars

Everyone has been fab

Everyone has been fab, so helpful and friendly and kept in touch lots with updates on our car. We are so happy he is back home safe and sound and really grateful for everyone's help :)

2 November 2021
Rated 5 out of 5 stars

2 x men + 1 x body shop= beautiful car

I had a beautiful car until 2 x men, on different occasions, used the front and back of my car to buffer their parking. Following a not unreasonable amount of time at Drive Vauxhall, Hartlepool, my Mercedes returned brand new again! The service was above and beyond and a very happy result at the end.

24 September 2021
Rated 5 out of 5 stars

No stress repair.

The garage was extremely helpful through our “no blame repair”. Every three days they informed me of the vehicle's progress. On collection the car had been throughly cleaned and polished.

Great job.

Thank you so much.

5 August 2021
Rated 5 out of 5 stars

Excellent service

Excellent service, very pleased with the work that has been done. Pleased with the good level of communication regarding progress of the work done. Thank you.

15 June 2021
Unprompted review

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