FlatRate MovingReviews 

1,240
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, communicative, and efficient service, often highlighting the care taken with belongings and the smooth process from start to finish. Many people appreciate the fair and transparent pricing, with no hidden fees, and commend the staff for their helpfulness, positive attitude, and ability to make a stressful day feel easy. However, some customers also noted issues with the delivery service, experiencing significant delays that impacted their ability to open businesses and caused financial losses. Additionally, a few other people also reported issues with missing items, inappropriate remarks, and poor packing quality, while others mentioned a lack of clear communication and operational control for international moves.

What people talk about most

Service

Consumers consistently report positive experiences with the service, highlighting the professionalism,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Price

Reviewers highlight positive aspects of price, consistently finding the rates to be fair, reasonable, and... See more

User experience

People report positive experiences with user experience, consistently describing it as seamless, easy, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting significant delays and poor... See more

Reviews shaping this summary

Rated 5 out of 5 stars

i had such a smooth experience with flat rate moving. from start to finish, their team was professional, communicative, and super efficient. they showed up on time, handled everything with so much car... See more

Rated 5 out of 5 stars

This was our second move with Flatrate. I highly recommend them. Very responsive, professional and competitive pricing. Crews are polite and efficient and having an App where you can track your moving... See more

Rated 5 out of 5 stars

I am genuinely impressed with FlatRate. I had a cross country move and it went seamlessly. I’ve heard so many moving horror stories and FlatRate luckily will not fall into that category. They were inc... See more

Rated 5 out of 5 stars

The whole experience went really well, from booking to delivery. Zuleika provided guidance and patience throughout the booking process. The moving team was just as professional and kind. They were on... See more


Company details

  1. Removals company
  2. Logistics service
  3. Removals Service

Written by the company

FlatRate Moving is NYC’s #1 recommended mover, revolutionizing the industry since 1991 with guaranteed, all-inclusive pricing that eliminates hidden fees for a completely stress-free experience. With over 30 years of expertise, we specialize in local, long-distance, international, and commercial moving services, along with secure storage solutions. Our flat-rate pricing ensures no surprises, while our team of expert movers is professionally trained to handle your belongings with care. We utilize advanced technology, including the MyFlatRate app, allowing customers to track and manage their move seamlessly. Our premium packing services use high-quality materials for maximum protection, ensuring every item arrives safely. Known for our efficiency, professionalism, and reliability, we simplify the moving process with meticulous planning, secure packing, and real-time tracking. Whether relocating across town or internationally, our customers trust us to deliver on time and with the utmost care. Get your free quote today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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No recent history of asking for reviews

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4.7

All reviews

(1,240)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

Flatrate - The best movers!

My team was awesome! Polite, positive and they asked questions when needed. They worked so hard and were truly grateful for the lunch I provided.

I had no problems or issues from my first call, interaction with Matt, packing and unpacking and working with 4 great movers for 2 days. This is the third time I’ve used Flatrate and I will definitely recommend and use you for my next move.

Thank you! You are running a great business.

Asa

18 June 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

Asa - Thank you for such a thoughtful review and for choosing FlatRate for the third time. We’re happy Matt and the moving team made the entire process smooth across both days, from start to finish. Your kind words mean a lot, and we truly appreciate the recommendation.

Rated 5 out of 5 stars

Excellent experience moving from New…

Excellent experience moving from New York City to Miami. Totally seamless, attention to detail, professionalism and great people to deal with from start to finish.

10 June 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

Thank you for trusting FlatRate with your NYC to Miami move. We’re happy to hear the entire process felt seamless and well handled from start to finish. We appreciate the kind words and the recommendation.

Rated 5 out of 5 stars

These guys were great

These guys were great! Courteous, efficient and very helpful. Booking was easy, and the rate was very fair for the job.

11 June 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

Thanks for the review! We're glad the whole process was smooth and that you had a positive moving experience with FlatRate.

Rated 5 out of 5 stars

Five star experience

Five star experience. The crew was very professional and made sure furniture was taken care of and placed in the right place. Booking the move was easy. Great experience with them.

2 June 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

Thank you for the five-star review. We’re happy the booking was simple and that move day was handled with care, from protecting the furniture to getting everything set up where it belonged.

Rated 5 out of 5 stars

This company has met all expectations…

This company has met all expectations from start to finish, They are very professional and the team I got worked very hard and diligently to get the move done within the time restraints of the apartment building I moved into.
Define will recommend and use again.

28 May 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

Thank you for the recommendation. Apartment building time windows can make a move more demanding, so we’re happy the team stayed focused, worked hard, and got everything completed within the schedule.

Rated 5 out of 5 stars

Greatest movers

Greatest movers! The team of men who did my move a year ago I requested for my recent move. They are amazing, considerate and make the job go smoothly. The day of my move there was a minor glitch but the company’s response team took care of me and made sure I was happy and satisfied with choosing their service. I highly recommend.

26 May 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

Thank you for coming back to FlatRate and for recommending us again. It means a lot that you requested the same crew a year later, and we’re glad our response team was able to step in quickly and make sure you felt taken care of.

Rated 5 out of 5 stars

Flat Rate was exceptional and professional!

Flat Rate was superior in helping me reschedule my move dates and on moving day the guys were so quick and professional! Moving is always stressful and I think this is the first time I felt like I was getting the best movers in the area! Flat Rate was priced reasonably and the communication on moving day was top notch! I definitely will be recommending this company to my friends!

26 May 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

Thank you for the wonderful recommendation. We’re happy the team was able to make the process flexible before move day and so well handled once the move began. It means a lot to hear FlatRate felt like the best choice from scheduling through final communication.

Rated 5 out of 5 stars

Moving my 90-year-old mother-in-law

Flatrate helped me move my 90-year-old mother-in-law within building. We figured we would have Flatrate just move the big stuff and we would move all the little stuff (kitchen, bathroom, etc.). The crew foreman saw where we were and said he thought they could do it all much faster and better than we could - and he certainly was right! They were done with everything in about 2 hours - would have taken me several weeks. The crew was incredible. The Flatrate company uses excellent technology, kept me informed before, during and after the move. And, their rates were incredibly reasonable. I can't think of anything negative to say about them - if you need to move in New York City, they are simply the best choice.

19 May 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

This is exactly the kind of move we love to hear about. Thank you for trusting FlatRate with your mother-in-law’s move and for sharing such a thoughtful recommendation. We’re happy the crew was able to take so much off your plate, finish quickly, and keep you informed throughout the process.

Rated 5 out of 5 stars

Great moving experience

Fast, friendly, thorough, efficient… and well-priced, to boot.

22 May 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

That’s what we love to hear. Thank you for choosing FlatRate and for calling out both the service and the pricing. We appreciate the great review.

Rated 5 out of 5 stars

Really nice crew that did everything…

Really nice crew that did everything smoothly and efficiently! We had a bit more inventory than we originally planned for and they still managed to get everything we needed to move. Would recommend!

10 May 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

Thank you for the recommendation. We’re happy the crew was able to adjust to the extra inventory and still keep the move running smoothly from start to finish.

Rated 5 out of 5 stars

Excellent work, FlatRate Team!

Excellent work, and a fantastic friendly team of movers!
I truly recommend the company.
Alain

29 April 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

Thank you for recommending FlatRate. We’re glad the move was handled so well and that the team made such a positive impression.

Rated 5 out of 5 stars

Initial contact was thorough

Initial contact was thorough, answered all my questions, good price, actual movers were also excellent. Done quickly and very conscientiously, much appreciated.

2 May 2026
Unprompted review
FlatRate Moving logo

Reply from FlatRate Moving

Thank you for the thoughtful review. We’re glad the process felt clear from the first call and that the move itself was handled quickly and with care. We appreciate you choosing FlatRate.

Rated 1 out of 5 stars

Unshipped for weeks with no communication or accountability

Avoid for international moves.

My shipment has been sitting in a warehouse for weeks with no confirmed booking, no clear timeline, and almost no communication. I’ve provided everything required and repeatedly asked for basic information (e.g. when it’s actually shipping), but responses are slow, vague, or non-existent. Phone calls go unanswered.

This isn’t a one-off delay—it’s a lack of operational control and accountability. Once your goods are in their system, you have very little visibility or leverage.

If you need a reliable, time-bound move, I would strongly recommend looking elsewhere.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Made a frustrating move easier!

FlatRate made a bit of a frustrating move a much easier process. They were able to easily provide COIs and were very detailed oriented in providing info about freight elevators, prep work, and more. They sent over boxes beforehand that arrived very quickly. Day of, they arrived at 8:30 and got right to it. The carpentry team was able to disassemble and reassemble our linked desks pretty quickly. They wrapped up around 5pm for a full office move. Thank you to Joseph and Stephen and the rest of the team!

25 April 2026
Unprompted review
Rated 5 out of 5 stars

I booked this move on the morning as…

I booked this move on the morning as Onhad to move immediately and they can’t
And completed same day. Long Island to Long branch - Jersey Shore and Orette my foreman was exceptional. Jermaine in dispatch was a delight and such a professional. Thanks for making this so seamless!

8 April 2026
Unprompted review
Rated 5 out of 5 stars

The team showed up promptly

The team showed up promptly, had all my furniture and things wrapped and protected and moved out of my apartment in an hour. They helped fill my storage unit, and got the last of my things with me into my new apartment. The whole process was 4 hours top to bottom. Worth every penny. Thank you for all your help and your lovely staff.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Flat rate saved the day

Moving is always stressful; I am greatful that George’s team got me through it

George and his team make it almost tolerable with their reliability and calm demeanor in the face of the unpredictability of my moves.

Thanks to all of the team who got me from A to B with very little stress

They had all of the back up I needed, which I wasn’t even anticipating, but they had it available.

Thanks guys!

1 April 2026
Unprompted review

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