i had such a smooth experience with flat rate moving. from start to finish, their team was professional, communicative, and super efficient. they showed up on time, handled everything with so much car... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
FlatRate Moving is NYC’s #1 recommended mover, revolutionizing the industry since 1991 with guaranteed, all-inclusive pricing that eliminates hidden fees for a completely stress-free experience. With over 30 years of expertise, we specialize in local, long-distance, international, and commercial moving services, along with secure storage solutions. Our flat-rate pricing ensures no surprises, while our team of expert movers is professionally trained to handle your belongings with care. We utilize advanced technology, including the MyFlatRate app, allowing customers to track and manage their move seamlessly. Our premium packing services use high-quality materials for maximum protection, ensuring every item arrives safely. Known for our efficiency, professionalism, and reliability, we simplify the moving process with meticulous planning, secure packing, and real-time tracking. Whether relocating across town or internationally, our customers trust us to deliver on time and with the utmost care. Get your free quote today!
Contact info
1123 Broadway, 7th Fl, 10010, New York, United States
- (212) 988-9292
- leadsmanagement@flatrate.com
- flatrate.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and trustworthy movers
Dont recommend them at all
Dont recommend them at all. I got my stuff almost one month after the scheduled date. boxes came torn. unprofessional pickup persons.
Flatrate - The best movers!
My team was awesome! Polite, positive and they asked questions when needed. They worked so hard and were truly grateful for the lunch I provided.
I had no problems or issues from my first call, interaction with Matt, packing and unpacking and working with 4 great movers for 2 days. This is the third time I’ve used Flatrate and I will definitely recommend and use you for my next move.
Thank you! You are running a great business.
Asa

Reply from FlatRate Moving
Excellent experience moving from New…
Excellent experience moving from New York City to Miami. Totally seamless, attention to detail, professionalism and great people to deal with from start to finish.

Reply from FlatRate Moving
These guys were great
These guys were great! Courteous, efficient and very helpful. Booking was easy, and the rate was very fair for the job.

Reply from FlatRate Moving
Five star experience
Five star experience. The crew was very professional and made sure furniture was taken care of and placed in the right place. Booking the move was easy. Great experience with them.

Reply from FlatRate Moving
This company has met all expectations…
This company has met all expectations from start to finish, They are very professional and the team I got worked very hard and diligently to get the move done within the time restraints of the apartment building I moved into.
Define will recommend and use again.

Reply from FlatRate Moving
Greatest movers
Greatest movers! The team of men who did my move a year ago I requested for my recent move. They are amazing, considerate and make the job go smoothly. The day of my move there was a minor glitch but the company’s response team took care of me and made sure I was happy and satisfied with choosing their service. I highly recommend.

Reply from FlatRate Moving
Flat Rate was exceptional and professional!
Flat Rate was superior in helping me reschedule my move dates and on moving day the guys were so quick and professional! Moving is always stressful and I think this is the first time I felt like I was getting the best movers in the area! Flat Rate was priced reasonably and the communication on moving day was top notch! I definitely will be recommending this company to my friends!

Reply from FlatRate Moving
Moving my 90-year-old mother-in-law
Flatrate helped me move my 90-year-old mother-in-law within building. We figured we would have Flatrate just move the big stuff and we would move all the little stuff (kitchen, bathroom, etc.). The crew foreman saw where we were and said he thought they could do it all much faster and better than we could - and he certainly was right! They were done with everything in about 2 hours - would have taken me several weeks. The crew was incredible. The Flatrate company uses excellent technology, kept me informed before, during and after the move. And, their rates were incredibly reasonable. I can't think of anything negative to say about them - if you need to move in New York City, they are simply the best choice.

Reply from FlatRate Moving
Great moving experience
Fast, friendly, thorough, efficient… and well-priced, to boot.

Reply from FlatRate Moving
Really nice crew that did everything…
Really nice crew that did everything smoothly and efficiently! We had a bit more inventory than we originally planned for and they still managed to get everything we needed to move. Would recommend!

Reply from FlatRate Moving
Excellent work, FlatRate Team!
Excellent work, and a fantastic friendly team of movers!
I truly recommend the company.
Alain

Reply from FlatRate Moving
Initial contact was thorough
Initial contact was thorough, answered all my questions, good price, actual movers were also excellent. Done quickly and very conscientiously, much appreciated.

Reply from FlatRate Moving
Unshipped for weeks with no communication or accountability
Avoid for international moves.
My shipment has been sitting in a warehouse for weeks with no confirmed booking, no clear timeline, and almost no communication. I’ve provided everything required and repeatedly asked for basic information (e.g. when it’s actually shipping), but responses are slow, vague, or non-existent. Phone calls go unanswered.
This isn’t a one-off delay—it’s a lack of operational control and accountability. Once your goods are in their system, you have very little visibility or leverage.
If you need a reliable, time-bound move, I would strongly recommend looking elsewhere.
Made a frustrating move easier!
FlatRate made a bit of a frustrating move a much easier process. They were able to easily provide COIs and were very detailed oriented in providing info about freight elevators, prep work, and more. They sent over boxes beforehand that arrived very quickly. Day of, they arrived at 8:30 and got right to it. The carpentry team was able to disassemble and reassemble our linked desks pretty quickly. They wrapped up around 5pm for a full office move. Thank you to Joseph and Stephen and the rest of the team!
Initial house visit made the difference
Initial house visit made the difference. Offered first price lower than 2 other
I booked this move on the morning as…
I booked this move on the morning as Onhad to move immediately and they can’t
And completed same day. Long Island to Long branch - Jersey Shore and Orette my foreman was exceptional. Jermaine in dispatch was a delight and such a professional. Thanks for making this so seamless!
The team showed up promptly
The team showed up promptly, had all my furniture and things wrapped and protected and moved out of my apartment in an hour. They helped fill my storage unit, and got the last of my things with me into my new apartment. The whole process was 4 hours top to bottom. Worth every penny. Thank you for all your help and your lovely staff.
Flat rate saved the day
Moving is always stressful; I am greatful that George’s team got me through it
George and his team make it almost tolerable with their reliability and calm demeanor in the face of the unpredictability of my moves.
Thanks to all of the team who got me from A to B with very little stress
They had all of the back up I needed, which I wasn’t even anticipating, but they had it available.
Thanks guys!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







