FNX Bathrooms Reviews 352

BUYER BEWARE
This "company" is a seller on B&Q and I will never purchase anything from them again. Disgraceful customer service, poor responses and total disregard. I ordered a bath, shower screen and bath panel from them which arrived on a wooden pallet. Unfortunately, the items did not fit and I decided to return them. They were UNUSED and UNOPENED. However, this company saw fit to deduct my refund claiming because the items were not returned on the pallet they would deduct funds and they had a lower sellable value. At NO POINT DURING THE EMAIL PROCESS REQUESTING A RETURN DID THIS "CUSTOMER SERVICE AGENT" state that I needed to return the items on a pallet. If you’re considering buying from them, read the reviews and avoid them at all costs.

Their lack of care and responsibility is disgraceful. As a customer, I’ve been left feeling deceived.

The order was delivered 24hrs after the original date given as the courier message given on the day stated that it couldnt be delivered. Only by chance I was around the following day, as the courier stated that she had tried to make the delivery, but there was no one here to recieve. This was not stated on the website when the order was placed, and instructions were given where it was to be left. Not sure what the reason for this, I presume its because they might loose the order. However the unit was well packed to avoid any damage

Appalling service. Advised over the phone that an item was in stock and available for next day delivery and there would be no delay in posting. A week has passed and still no item posted. After posting a negative review on Google, and surprisingly getting a response a few hours later, a replacement item was supposedly shipped the next day. However, the delivery company website is still saying the parcel hasn't been received from FNX. Safe your time, energy and stress levels and buy elsewhere.

Easy to buy, fast delivery, good quality.

Easy to contact. Helpful staff. Quick delivery with tracking information.

was not impressed with the toilet very poor .i thought it would have been better how long i had to wait

Good price , fast delivery

Ten days on and I’m still waiting for a refund for an item that I didn’t even receive! Despite it not even reaching my door they won’t refund until they’ve received it. I’ve sent messages to chase only to now be told it’s been sat in a hub since the 17th March. So I’m supposed to wait for how long? It’s not my problem nor my fault. A refund should have been issued based on the fact It didn’t reach me. Surely that would be good service and the right response?

good communication, fast despatch of order, exactly as described

Ordered small cloak room vanity unit. Arrived the day after order, item was as described on web site. Package was well protected with bubble wrap and is good quality.

Order seemed to have been dealt with and dispatched quickly but not delivered until 18th march, this may have been courier problem. Looks great although not yet fitted.

Took a week to get told item was out off stock. Item was dispatched! Waiting for refund.

Helpful and responsive. Great customer service

I ordered a replacement basin waste, the pop up waste was reasonably priced and free delivery and delivered in two days.

Easy to use website, item was exactly what we needed, arrived within given time frame, and good value for money.

Prompt delivery. Packed really well. Good quality and excellent value for money.

My error in ordering incorrectly meant the shower valve
had to be returned, this was handled with prompt and helpful communications with FNX customer service who
quickly arranged reimbursement to my credit card.
Pleasant to deal with
Thank you

Really great company. Ordered tap on a Friday. Thought I would have to wait until Monday but came on Saturday. Excellent service.

Order was promptly dispatched and delivered

We chose FNX as they did a towel radiator in the size we required, ordering was easy, delivery notifications were perfect.
The radiator arrived well packaged and looks a very good quality and weight, we are waiting for the radiator to be fitted, but experience so far with FNX was great, thank you.