Funchal Drive Reviews 

I am giving Funchal Drive a poor rating because I was required to purchase an additional insurance policy for €262.50 despite presenting a valid Mastercard credit card.

The official explanation given to me was that the Mastercard I presented was not issued by a traditional physical bank. However, this is not a reasonable justification in my case. My Mastercard was issued in Germany through MLP and is fully subject to the German banking and deposit protection system. There is therefore no relevant difference in terms of security or reliability between my Mastercard and a credit card issued directly by a traditional bank.

I have been using this Mastercard for several decades and have always had very positive experiences with it. I have successfully used it in all kinds of situations and countries without any problems. This is the first time in my entire life that I have encountered such a situation.

I was therefore effectively forced on site to purchase an additional insurance policy, even though there was no reasonable basis for doing so. I consider this to be highly questionable and unacceptable business practice.

Furthermore, I had already purchased all the necessary insurance coverage through CHECK24, including coverage for potential damage to the rental vehicle. I was fully covered for any damage and had no excess to pay. There was therefore no apparent reason whatsoever to require me to pay an additional €262.50.

I expect Funchal Drive to review this matter critically and thoroughly and to reimburse me the full amount of €262.50 that I was charged additionally.

In my view, there was absolutely no reasonable basis for questioning the security or reliability of the Mastercard I presented. I therefore ask Funchal Drive to reconsider this matter, correct this unacceptable business practice and refund the full amount of €262.50.

Service was great and costs were transparent and fair.

My experience with this company was very disappointing. When I picked up the car, I was told that because I did not have a credit card in my own name, I was required to purchase an additional insurance package, which cost an extra €177.

The shuttlebus took to long to pick us up. When I arrived at the airport and contacten you it took more than a half hour to pick up

Easy renting, great car, nice staff. We really enjoyed it. Thank you

All went according to plan. Car was good en delivery and pick up service was very appreciated.

Fast checkout and responsive company. Close to the airport. Car was clean and ready to go!!

Got picked up by the airport and brought to the garage, the car was fine just the airconditioning wasn't working. 2 Days later we changed the car for another one and all was fine. The last star could be earned when the gastank would have been full and had to be brought back full. Now it was 1/2 a tank, which is impossible to do right.

Although I didn’t rent an expensive car—in fact, I chose one of the more affordable options—the overall experience was excellent.

The guys were very quick, professional, and helpful. There were absolutely no problems, either when picking up the car or when returning it. Everything went smoothly and efficiently.

A big thank you to the whole team for the great service! We will definitely use your company again next time and will do so with confidence.

Respect and best regards. Have a great day!

Very friendly people and good car!

Everything with the booking went easy, car delivery return fast and without any problems. Car quality nice and as promissed.

We have hired many cars in Madeira and this car was the best by far. Very good and quick service, all explained very clearly to us, with copies of the agreement via email. We booked an economy car and the car they offered was a relatively new Renault clip which handled the steep hills very well. Returning the car was also simple. 100% recommend. The only new thing for me was the fee to clean the car, which I’ve never had before.

Just unacceptable to trap people. We had a credit card that perfectly worked in 5 other Azores Islande and,strangely,it wasn't accepted in this agency forcing us to subscribe to a premium contract,doubling the amount we had to pay. The car was ok but the rear right window didn't open, which wasn't comfortable at all for the person sitting there !

Quick delivery of the car.
the pickup place only a few kilometres from the airport; smooth pick up with the shuttle bus.

Be careful: if your flight is delayed, they won't hold the car for you; instead, they’ll try to upsell you a more expensive one. They also pressure you into taking the optional insurance. Make sure you have a credit card in the main driver's name, or else the insurance becomes mandatory. Furthermore, they fail to stick to the schedule—the car wasn't ready upon arrival. The staff were unhelpful and unpleasant.

Good communication in average, good prices, cars are in good condition and shuttle with the airport.
No surprise.

Very bad experience. Due to weather conditions, we couldn't land on the scheduled day, but rather the following day. The issue is that they didn't give us the car we had booked because they had given it to someone else. Instead, they forced us to take a higher-category car at an additional cost of €114 (which is illegal), and gave us no other choice.

The attitude of the man who assisted us was aggressive and almost threatening. Cleaning is not included in the price (which I find unbelievable), and he told us that if we didn't return the car clean, he would charge us a hefty fee.

Very bad experience. I strongly recommend avoiding this agency as much as possible.

We rented a Volkswagen, and the car itself was great, no problems at all. What disappointed us was the airport pickup to get the car and check in. The company only has one van, and they didn't count the number of people waiting. We had to split up; only the main driver went to get the car while the rest of us waited at the airport (they were already more than an hour late). When the van returned, they wouldn't let us in. Our driver had to come to the airport with the rental car to pick us up. It took about two hours to get the car.

Great team, a large selection of vehicules, it's seems quite small (the office) but they have around 400 cars, the contract is well done no surprise, the team speaks really weel english (I'm French). I booked via booking. I recommand !