Douch Family Funeral Directors Reviews 

1,257
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for their deeply compassionate approach, wonderful empathy, and incredibly helpful guidance during emotionally challenging times. Many consumers also warmly appreciate the beautiful venues, careful attention to detail, and efficient organization that ensure every single ceremony runs smoothly. However, some people mentioned frustrating issues with communication, including a noticeable lack of proper information regarding final arrangements and schedules. Some reviewers were not happy with their initial meetings, specifically noting unprofessional behavior and a complete lack of structured support from the local team.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as exceptionally helpful, caring, and... See more

Service

Customers consistently note positive experiences with service, highlighting that staff members are... See more

Customer service

People report positive experiences with customer service, highlighting prompt responses and deeply... See more

User experience

Clients share positive opinions on user experience, highlighting an effortless and seamless process during... See more

Location

Reviewers express deep appreciation for the location and setting, describing it as first class. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very welcoming and helpful staff, who went above and beyond to make our experience as honouring to mum as possible. Even finding a pink sparkly scatter tube for us which was so fitting for mum. All co... See more

Company replied

Rated 5 out of 5 stars

The team at A E Joliffe Ferndown have been wonderful throughout. All our wishes were met with sensitivity and compassion. Never having organised a close family funeral I found the advic... See more

Rated 5 out of 5 stars

Gemma and the Staff at the Wareham office were so amazing and helpful. They guided us through the process with sensitivity and patience. On the actual day of both services they were all brilliant we d... See more

Company replied

Rated 5 out of 5 stars

I entrusted my husband with the Ashley Rd funeral home. They were so thoughtful,understanding and supportive. Marcella was especially kind and helpful. She even helped me down load photos for the w... See more


Company details

  1. #7 of 12 best companies in Funeral home
  2. #5 of 11 best companies in Cremation Service
  3. #8 of 17 best companies in Funeral Director

Written by the company

Douch Family Funeral Directors is a family-operated, independent funeral home nestled in the heart of Dorset. We have taken pride in serving the community for decades, emphasising the individual needs of every family, offering compassionate support, and delivering personalised funeral services. Our reach extends across key parts of the Dorset region, including Wimborne, Poole, Wareham, Swanage, Corfe Mullen, Blandford, and Ferndown. Each of our branches is independently operated, signifying our commitment to local services while harnessing the strengths of a wider network. Our comprehensive suite of funeral services are designed to meet a variety of needs. From funeral planning and arranging, where we guide families through the challenging process, to providing counsel on unique options such as woodland burials and memorials, we aim to offer diverse choices that respect and celebrate the life of loved ones. We also provide pre-paid funeral plans, offering peace of mind by helping families prepare for the future. Understanding the emotional and financial benefits of pre-planning, we aim to make this process as straightforward and comforting as possible. A cornerstone of our identity is the longstanding tradition of service in Dorset. Some of our independently-operated branches trace their establishment back to the 1800s, demonstrating a heritage of trust and reliability in the community. At Douch Family Funeral Directors, we recognise that not every family wishes for a traditional funeral in a church, crematorium, or burial ground. To accommodate varying preferences, we offer bespoke funeral ceremony rooms as an alternative, providing a more intimate or customisable environment for farewells. Among our facilities, our Ives & Shand Funeral Service in Parkstone, Lesley Shand Funeral Service in Corfe Mullen and Blandford each offer Ceremony Rooms with a capacity for up to 40 people. These serene, welcoming spaces can be personalised to reflect the unique life being celebrated. For larger gatherings, we have recently expanded our facilities with the construction of a ceremony room and catering suite at AE Jolliffe & Son Funeral Directors in Ferndown. With its modern amenities, this venue can comfortably host up to 80 guests. At the heart of our work, Douch Family Funeral Directors strives to offer choices that cater to each family's unique preferences, ensuring that every farewell we arrange is dignified, memorable, and truly representative of the individual being remembered. We are committed to serving the Dorset community with heartfelt professionalism and unwavering dedication.

Douch Family Funeral Directors

Written by the company

Our Number One Priority is You!
Douch Family Funeral Directors: Providing Personalised and Compassionate Funeral Services in Dorset. We prioritise your unique needs, offering a variety of services including funeral planning, woodland burials, memorials, and pre-paid funeral plans. Our independently operated branches span across Dorset, offering bespoke ceremony rooms for intimate farewells. Serving the community since the 1800s, we're committed to ensuring every farewell is dignified and memorable. Share your experiences with us on TrustPilot.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,257)

157 reviews in the last 12 months

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Rated 5 out of 5 stars

All went so well

All of the staff at Albert Marsh of Wareham were so kind and helpful, from our first meeting with Gemma and then throughout. They were compassionate and very professional, everything was arranged and organised just as we wished and all went so well for Mums funeral

21 August 2026
Rated 5 out of 5 stars

Gemma and the Staff at the Wareham…

Gemma and the Staff at the Wareham office were so amazing and helpful. They guided us through the process with sensitivity and patience. On the actual day of both services they were all brilliant we did not have to worry about a thing and gave our Dad the most wonderful send off.

11 August 2026
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Reply from Douch Family Funeral Directors

Many thanks for taking the time to leave such a positive review.
It was a real privilege to be able to guide and support you through such a difficult time.

Kindest Regards,

Gemma and the team at Albert March Funeral Directors.

Rated 5 out of 5 stars

The team at A E Joliffe Ferndown have…

The team at A E Joliffe Ferndown have been wonderful throughout.

All our wishes were met with sensitivity and compassion.

Never having organised a close family funeral I found the advice and guidance provided by them to be invaluable.

Perfectly prepared funeral arrangements, which went without a hitch, allowed the family to focus on saying goodbye to a cherished loved one.

Truly nothing was too much trouble for them and I very much appreciate the service we received.

Sincerely with much thanks. A

29 July 2026
Rated 5 out of 5 stars

We recently used Douch Family Funeral…

We recently used Douch Family Funeral Directors for my nan's funeral, and I cannot thank them enough for their incredible support, compassion, and professionalism. Every detail was handled with such care and respect, which brought a lot of comfort to our family during a very difficult time. The staff were wonderful from start to finish. Truly a 5-star service

14 August 2026
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Reply from Douch Family Funeral Directors

Dear Gemma,

Thank you for taking the time to leave such a lovely review. It was my pleasure to help you during this difficult time.
Kind regards. From Ollie and the rest of the team at Albert Marsh Funeral Directors.

Rated 5 out of 5 stars

For my Fathers ceremony

I spoke with Peter Short who assured me he would help/arrange and take a lot of pressure off me - and he DID. He is an absolutely brilliant marvellous and a lovely man. On the day he dressed beautifully and walked in front of the cars from the Flat all the way to the church. With passion/flair/respect/decorum/elegance/sensitivity/charm and manners. He looked after 17 of family members and instructing us all the way to the Crematorioum and then back to the church with flowers. I have already told EVERYONE local in the VILLAGE how lovely it all was and how effortless and seamless it all ran....

12 August 2026
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Reply from Douch Family Funeral Directors

Thank you, Christine for taking the time to leave this positive review, and most importantly for entrusting your Dad into our care and allowing me to take care of the arrangements for you. It was a privilege to look after you and your family. Best wishes. From Peter and the team at Lesley Shand Funeral Service.

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish

7 August 2026
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Reply from Douch Family Funeral Directors

Dear Paula,

Thank you for leaving a review, I am pleased we were able to help the family during this difficult time.
Kind regards. From Ollie and the rest of the team at Albert Marsh Funeral Directors.

Rated 5 out of 5 stars

Albert Marsh

Albert Marsh, Wareham, were caring, respectful and super efficient when arranging my mother’s cremation service. Ollie could not have been more helpful or kind. I would definitely recommend them.

5 August 2026
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Reply from Douch Family Funeral Directors

Dear Louise,
Thank you for leaving such a lovely review. It was a real honour to help you and your family during this difficult time and to help arrange such a lovely service.
Kind regards. From Ollie and the rest of the team at Albert Marsh Funeral Directors.

Rated 5 out of 5 stars

Very helpful and understanding

All I could have hoped

30 July 2026
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Reply from Douch Family Funeral Directors

Hi Glenn
Thank you for taking your time to leave a review.
We are pleased that we were able to carry out your wishes.
Kind regards. From Danielle and the rest of the team at Lesley Shand Funeral Service.

Rated 5 out of 5 stars

Peter was so helpful

Peter was so helpful, supportive and kind from the first contact through to the funeral day. Explained all options thoroughly.
Was so respectful and made a very difficult time a little easier.

22 July 2026
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Reply from Douch Family Funeral Directors

Thank you, for taking the time to leave this positive review, and most importantly for entrusting your loved one into our care and allowing me to take care of the arrangements for you. It was a privilege to look after you and your family. Best wishes, Peter and the team at Lesley Shand Funeral Service.

Rated 5 out of 5 stars

Nick was incredible throughout the…

Nick was incredible throughout the whole process. Respectful and compassionate throughout!

30 July 2026
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Reply from Douch Family Funeral Directors

Thank you so much Kerry, for your kind words. It really was a privilege to look after you and your family and to see just how much your father meant to so many people. I was grateful to be able to be there for you all at such a difficult time.

Rated 5 out of 5 stars

we were very pleased that we used…

we were very pleased that we used Lesley Shand.Peter was very helpfull and caring and even delivered my husbands ashes to me. highly recommend this company!!

28 July 2026
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Reply from Douch Family Funeral Directors

Thank you, Sandy for taking the time to leave this review, and most importantly for entrusting Pete into our care and allowing me to take care of the arrangements for you. It was a privilege to look after you and Pete. Kind regards. From Peter and the team at Lesley Shand Funeral Service.

Rated 5 out of 5 stars

I'm so glad I used Douch family funeral

I entrusted my husband with the Ashley Rd funeral home. They were so thoughtful,understanding and supportive. Marcella was especially kind and helpful. She even helped me down load photos for the wake and helped me afterwards with my wishes for the ashes. She was always available for advise or just a friendly chat.
The service was beautiful ,professional and everything ran on time and as planned. I felt from the very beginning my husband was in good hands.
I would highly recommend anyone to entrust their loved ones with the Douch family funeral services.

26 June 2026
Rated 5 out of 5 stars

the friendliness and helpfulness of the…

the friendliness and helpfulness of the staff especially gemma she was so kind and caring

30 July 2026
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Reply from Douch Family Funeral Directors

Dear Ros,

Thank you for leaving a review. It was a real honour to help you during this difficult time.
Kind regards, Gemma and the rest of the team at Albert Marsh Funeral Directors

Rated 5 out of 5 stars

We were very pleased with the funeral

We were very pleased with the funeral, everything went so well. We could not have planned it better.

29 July 2026
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Reply from Douch Family Funeral Directors

Thank you Fred for taking the time to leave such a lovely review.  Also, thank you once again for giving us the opportunity to help you and your family.  Kindest regards. From Adrian, Debbie & the rest of the team at AE Jolliffe & Son.

Rated 5 out of 5 stars

Exceptional Service

Funeral Director Olly Oddy, celebrant Neil Prince and the rest of the team at Albert Marsh in Wareham were so helpful, caring and thoughtful. Their advice and attention to detail was truly exceptional. They took care superbly of all the arrangements for our family.

23 July 2026
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Reply from Douch Family Funeral Directors

Dear Teresa,

Thank you for taking the time to leave such a lovely review. It was my pleasure to help you arrange such a lovely service for your father. Kind regards. From Ollie and the rest of the team at Albert Marsh Funeral Directors.

Rated 5 out of 5 stars

The care Jolliffes gave us

The care Jolliffes gave us, from collecting my darling mum to their kindness when we were organising her funeral and the care and attention on the day of the funeral, nothing was too much trouble.

23 July 2026
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Reply from Douch Family Funeral Directors

Thank you, Karen, for your lovely review and for letting us help you at such a very difficult time. Choosing to return to the Sheila Kendrick Suite for refreshments after the funeral service meant that we could continue to look after you and your family on the day.  Kindest regards. From Adrian, Debbie and the rest of the team at AE Jolliffe & Son.

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