Gaggia UK Reviews 

Like other reviewers here, my experience of Gaggia UK's service was exceptional – personal, very prompt, and incredibly accommodating.
Raj responded immediately to my request and located the Anima model I wanted, which had been showing as out of stock online. Raj even highlighted a generous offer discount code that was available to use. I have contacted the Gaggia UK team previously regarding my old Gaggia Classic machine, and have found the after sales service is excellent too. Strongly recommend buying your Gaggia machine from these guys.

We bought a Gaggia Anima and have been very pleased with it (used daily for a month now). I haven't had any need to contact customer care because the machine is brilliant, but I am confident that should the need arise, their service would be great. The communication from them has been quick, succinct and useful. We have already recommended the machine and Gaggia Direct to a friend. The only slight niggle I would say is that the payment is forced through PayPal. I expected to be directed to enter card details, but all payment seems to go through PayPal. It's not a big deal, but annoying if you didn't want to have a PayPal account. That said, I have been back to order more beans and will likely be back again in the near future.

After reading a lot of reviews on bean to cup machines. I settled on the Gaggia Anima. I ordered new years day knowing that due to the bank holiday there may be a delay on delivery. How wrong was I. Promptly dispatched on the 3rd and received on the 4th. Fantastic product and company to deal with.

My Gaggia Carezza Deluxe is just a year old and developed a leak around the groupset. I had no idea so sent an email asking for advice. It was rapidly diagnosed by Raj (I had a response within an hour!) and the filter holder seal was identified as the culprit. I ordered a replacement, and it was dispatched immediately and received the following day. All fitted and working, I'm a happy coffee lover again!

I had a cafitaly machine which after about 8 years was past its best so I decided to get a real coffee machine.
I did some research and decided to buy a Gaggia machine. I ordered a Gaggia Anima deluxe on Monday and was delivered on Tuesday. I couldn’t have asked for any better service.
The videos that are available on the Gaggia direct web site are terrific and have helped me to set up my new machine

We’re very happy with our Gaggia Anima Bean-To-Cup coffee machine. Our order was delivered promptly. The machine works well, though we had to re-read the manual to find the off for the steam and hot water. The coffee brewed is hot. Best of all, no more pods into landfill, we throw the grinds onto our garden.

Great machine and excellent, fast service. The Anima was well priced and it was nice to get 1kg of beans free with it! Really happy to buy from the official UK business too.

Upgraded my previous Coffee machine (not a Gaggia) which had failed seals after 3 years from new. I viewed all the Gaggia products on their UK site and watched the demonstrations (on YouTube videos) of each of their three main manual coffee machines. I settled on their mid range model the Carezza DeLuxe which has a unique pressurized filter holder meaning you do not have to "tamp" the coffee in its holder as it is done automatically with the filter holder. Great innovation. The machine is of made of good quality items, has an auto-clean function an a warning light indicating when the machine is to be de-scaled. I used to descale my previous machine every month as a rule but now will wait until the GAGGIA tells me it needs descaling.
I ordered the machine on the previous day and it was delivered the next day and I was fully informed of the delivery time by the tracking app.
I have the machine for over 3 weeks and I use it more or less every day and there is a marked improvement on the quality of coffee produced by this machine compared to my previous models.

My Gaggia Viva Deluxe is a delight and I can say that I'm really enjoying my coffee for the first time in a long time.

Gaggia Anima Machine
Terrific customer service. Via zoom, the agent was able to rectify a mistake I had made, check all the machines functions and all without charge and no need to leave the house.
What a refreshing change and well done.

Wake up and smell the coffee more quickly than you could ever imagine if you buy from Gaggia UK. I ordered a Gaggia Anima Deluxe and it was shipped 1 hour after payment had cleared! Detailed information on the website about the various models allowed making the decision about ‘which machine’ very easy. I chose the Anima Deluxe, which is fantastic. The price was more than competitive. Even so it is still an expensive machine: a luxury and an indulgence in these difficult times but I have no regrets - just great coffee at the touch of a button. Enjoy.

Following a recent purchase of a Gaggia Anima Bean to Cup Coffee Machine, I wanted to say thank you to Gaggia Direct for your assistance and guidance in making the purchase. Support staff were very helpful in answering many questions. We have had many different coffee machines, so are experienced with quality of the coffee, taste, etc. We used the same freshly roasted beans that we used in the last coffee machine for a direct comparison.
(FYI: the last two machines were De Longhi - good machines but they don't last...constantly having issues and needing to send for repairs...and the service takes months! Our first De Longhi lasted just over 2 years, and therefore just out of warranty, and the second has already been for two repairs and it is less than a year old. We have been without the coffee machine for a total of 3 months while being repaired during that first year... I won't buy De Longhi again...)
While I can't comment on the longevity of the machine as we have only had it for a few weeks now, what impressed me most about gaggiadirect was the obvious commitment to service and assistance should something go wrong. I don't expect that every machine will just last forever, but I take comfort in the fact that should something happen, there are loads of how-to videos, fault finding and they also will do a zoom call with you to help you fix the problem in your own home - how great is that!
I have heard people say that the machine is very noisy...well, in comparison with the De Longhi, this is actually pretty quiet. You will have the sound of the coffee beans grinding, but that is pretty much all the major noise.
I have also seen comments about the maintenance requirements being too much. Well, if you want your coffee machine to last, then you need to keep it in good nick. It is no different for any other machine (or your car...you don't drive forever without a service, new breaks, oil changes, etc.), and it is not actually that bad, so don't listen to all the lazy people saying that there is too much maintenance. If you are like them, then it is best you pay your local coffee shop to make it for you, but you will miss out on the exceptional flavour you can get.
Some advice for coffee beans: the best flavour comes from Medium Roast beans which have been roasted very recently. As soon as they have been roasted, they start to lose their flavour, so the longer they stand, the less flavour they will have when you brew them. You can get coffee beans roasted to your order online, so you will be able to use them in your machine within just a few days of being roasted. Also, the flavour of beans varies a lot, so if you don't already have a favourite bean, then I would recommend trying a few different ones until you find what you like. Some are more chocolatey, where others have flavours of berries, and others have more acidity. Try a few different ones to see which ones you prefer. I have never found a roasted coffee bean from a supermarket that has had a good flavour - mainly because they are roasted months before you get to buy them.
Another important part of the flavour is how the beans are ground in your machine and the length of the shot. You will need to play around with these until you get your perfect setting. It took us almost a week to get the settings perfect on this machine, so be patient, it is worth it. Gaggia Direct have a lot of good videos that will explain how to change the settings - they are pretty simple to do.
Overall, we love the flavour of coffee produced by this machine. Easy to operate and easy to set up. Highly recommended.

Our 5 year old Gaggia Anima Prestige developed a fault and I contacted Gaggia Direct to see what could be done. I initially spoke to Katie who after my explanation, put me through to Raj.
Both could not have been more helpful.
Raj analysed the issue over a Zoom video call with me and having identified the problem (a microswitch that needed replacing and was awkward to get at) he and Katie arranged for the machine to be collected, repaired and sent back.
This was all done promptly, safely and without fuss. They really are a first class team and are an example of what customer service can and should be. I can’t recommend them enough.

Where do I begin? Gaggia UK, and Raj, the M.D. have been so helpful. And from my dealings with them I feel total assurance that any problems, or questions, or advice I need will be dealt with. My wife and myself bought a Gaggia Selecta Deluxe about 17 years ago and originally I was just going to service it and replace gaskets along the way, in the end we have bought a new Gaggia Classic pro through Gaggia UK and gifted our Selecta to her, it’s a wonderful machine and she loves her coffee.
So why another for me and not have a change? The answer is in truth, with a little learning curve the Gaggia Pro does consistently perfect espresso and now with the pro steam wand it does perfect micro foam milk.
It’s only shortcoming doesn’t affect us, and that’s if you want to make latte after latte you will be disappointed.
One-two and the odd three-four cups in succession your ok. If anyone is on the fence about where to buy from, this is my recommendation, they sell lots more machines to satisfy anyone

I have found Gaggia UK to be one of the best experiences I’ve had in a long time. From rectifying mistakes I made when ordering, to answering questions and queries I’ve had. Raj has gone above and beyond, i for one have no hesitation in recommending them,
I have at the moment a Gaggia Selecta Deluxe that we have owned for 17 plus years, it’s never put a foot wrong unlike me and I’ve recently spent time restoring it like new, it’s fantastic to have such a back up of parts and how too’s for an old machine in today’s throw away society. The plan now is to gift that one to our daughter and family and buy a new Gaggia Classic Pro for us. Oh and Gaggia coffee beans are delicious as well

I replaced my Delonghi prima Donna with a Gaggia Anima. What a relief- It is an easy to use straight forward coffee machine that makes good coffee and takes up much less space in the kitchen.
The after sales device has been amazing too.

Unbelievable and excellent after care service from the team at Gaggia Elland. Our Gaggia Anima Prestige (5 years old) was producing coffee so slowly, clearly some blockage or other issue. We were taken through how to remove, clean parts and put back together the brew unit by two lovely, knowledgeable guys who identified straight away the issue we had and how to fix it (and all via Zoom!) Wouldn’t buy any other coffee machine when you receive this level of customer care. Well done Gaggia!

Really helpful videos on blocked valve. This solved my problem with the deluxe gaggia machine. When I contacted the shop direct gaggia were really quick to respond. My first machine lasted 16 years so I would always buy gaggia

What can I say... great service
Had a problem with my Gaggia Anima had a very good zoom session with the guys at Gaggia. They arranged to pick my machine up the next day and repaired it free of charge.
Brilliant could not have been better great people and great service

our gaggia showed us an error message and we called gaggia direct to see what we should do.
great service, we were helped every step of the way and by their expertise we identified that it was a micro switch that needed replacing. as our machine is out of warranty i decided that, with guidance, i could replace this myself. the part turned up and within a couple of hours i had a great cup of coffee. thanks to Raj and his team my caffeine levels have been restored!
thanks again to gaggia direct