Gaggia UK Reviews 

Excellent support and guidance!!
The man I spoke with was very helpful and patient. He explained step by step what needs to be done and even gave me extra tips on how to forth my milk for a flat white or other types of coffees.
Outstanding customer service!

My own experience with Gaggia UK has been truly excellent. I would recommend this company without hesitation; their customer support is unparalleled. I had ordered an espresso machine, which - due to my own lack of knowledge - was not really what I was looking for. I contacted Gaggia, and received a prompt reply from Mr. Raj Beadle, the Managing Director, who very kindly offered to take the machine back - AND arrange for collection by courier and payment of postage - whilst refunding me my purchase. I subsequently phoned him and was able to discuss my requirements with him. I also made use of the Gaggia UK Zoom facility, which is available on their website and is a terrific idea. I spoke to Nick, who features on the Gaggia videos with Raj. Nick was both helpful and knowledgeable, and during the Zoom call, Raj (who had been in a meeting..) came on to join us, and to assist me in my decision-making process. I was offered the opportunity to get in touch at any time if I had further questions for them, once my new machine arrived. Bear in mind that all of this took place during the challenging time of lockdown, with furloughed staff and a closed showroom and shops.
Such kindness and caring customer service is almost unheard of in this day and age! I knew of the great reputation of Gaggia Direct - which is why I chose to purchase my machine from them - and I can honestly say that it is well founded! I have been telling a number of people already about my extremely positive experience, and would not hesitate to direct folk who are looking for a coffee machine to gaggiadirect.com.
As for the machine itself (a Gaggia Cadorna Milk bean-to-cup machine), it is fantastic! Thank you, Gaggia UK!